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AUTOMATE CUSTOMER SUPPORT
EASILY WITH LLMS

Classify messages, draft answers for agents, and automate responses to customers
using GPT LLMs with 99% accuracy over email and chat

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Highly rated as accurate on
Zendesk↗
★★★★★
5.0 rating
and
Shopify↗
★★★★★
5.0 rating

Topic classification

Generative AI suggestions and automations for your inbox

Drafts for agents

draft responses and suggest macros to reduce handle times

Automated Scenarios

streamline repetitive processes and ensure consistency

Website AI chatbot

build chat bots to answer questions and take actions

Insight reports

Workflows

Agent panel

Chat bots


UNDERSTAND
EVERY CUSTOMER
INTERACTION

Gain a holistic view of all conversations

Aide analyzes all your customer conversations and automatically categorizes
every question into topics.
This structured view allows you to identify key pain points.

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Pinpoint areas for improvement

By summarizing and analyzing conversations, Aide reveals where customers are
struggling so you can eliminate friction points.

Monitor trends over time

Track how category volumes change over time to measure the impact of
improvements and uncover new issues arising.

Share insights across the business

Aide surfaces insights from support so product teams can identify improvement
opportunities directly from user feedback.


AUTOMATE
REPETITIVE WORKFLOWS

Clear processes? Save time with conditional automation

Aide detects automatable issues and lets you build workflows to automatically
handle them based on customer data.
This frees up agents to focus on complex issues.

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Get an automation blueprint

Aide analyzes all your historical conversations to identify automatable issues
to creating a blueprint ranking topics by volume and complexity so you can
prioritize automating high-impact repetitive work.

Conditional workflows

Aide builds workflows triggered by customer data like ticket fields, so the
right automation is applied based on each unique case.

Set up actions like routing and tagging

Create macros for each topic to automatically route tickets, set tags, and
connects your tools with APIs to create seamless workflows across systems.


BOOST TEAM EFFICIENCY

Accelerate agents with AI assistance

Aide automatically identifies the topic of incoming tickets and surfaces
relevant guidance to agents. This reduces the time agents spend figuring out
context and provides them with tailored recommendations.

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Reduce repetition with smart tagging

Aide automatically tags each ticket with relevant topics as soon as it comes in.
This allows agents to immediately see the right SOPs instead of manually
applying tags and empowers leaders to build better reports.

Generate accurate AI responses

Aide suggests responses to agents by analyzing previous similar tickets or help
articles. Agents can tap into tribal knowledge rather than starting from
scratch.

Ensure consistency with defined SOPs

Aide centralizes your knowledge base into one location for easy agent access.
This results in every agent handling issues uniformly and compliantly.


DEFLECT VOLUME
WITH BOTS

Handle common questions instantly

Aide lets you build bots trained to independently answer repetitive customer
inquiries. This enables basic questions to be resolved immediately without agent
involvement.

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Add Knowledge

Aide lets you train bots using past tickets, knowledge articles, and other
content. Bots can provide consistent answers based on your knowledge base.

Ensure rigorous bot training

Aide provides a simulated testing environment for internal teams to thoroughly
evaluate bots. This allows you to refine the bot's capabilities before going
live to maintain quality.

Smooth hand-offs keep customers satisfied

The Aide bot can determine when a conversation gets too complex and seamlessly
hand-off to a human agent. This ensures customers get support from a human when
needed to keep them happy.

Retrieve data for context

Aide enables bots to make API calls to gather relevant customer information for
each conversation. Giving bots context results in more tailored and effective
conversations.

Are you ready?


START YOUR AUTOMATION JOURNEY



Ecommerce

Answer product questions, automate order tracking and manage returns

learn more

Professional Services

Enhance client support and experience for your professional practice

learn more

Financial Services

provide secure and compliant AI support for your financial institution

learn more

Travel

deliver exceptional support for your travel and hospitality business

learn more

Education

enhance student support and streamline administrative tasks

learn more

Guided implementation

We'll guide you throughout the process to ensure you achieve your automation
goals

Enterprise security

Safe and compliant systems to keep your data safe with SOC 2 certification plus
GDPR and HIPAA compliance

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start today


OUR COMMITMENT TO OUTSTANDING CUSTOMER SUPPORT IS AN OBSESSION.

One-click integrations

start using aide with your existing Zendesk and Front help desks

Guided implementation

Our team will help you build a successful automation strategy

Try nowBook demo

Aide
support@aide.app
Toronto, Canada

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