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UNCOVERING THE POWER OF ADVANCE REPORTING AND ANALYTICS FOR YOUR CONTACT CENTER

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UNCOVERING THE POWER OF ADVANCE REPORTING AND ANALYTICS FOR CISCO, AVAYA &
GENESYS CONTACT CENTERS


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Every moment of every interaction is an opportunity to not only learn about
customers but add value to their experience. Standard reporting tools and
dashboards with limited flexibility do not stand a chance of extending a
customer-first mindset, forcing your agents and supervisors to continue working
in a complex reporting environment.

 

Learn how to enable effective monitoring and reporting with BI-enabled tools and
gain deep insights into your key call center metrics.


WATCH THIS WEBINAR TO LEARN:


THE CHALLENGES & SOLUTIONS OF WORKING WITH DISPARATE REPORTING DATA SOURCES


THE ROLE OF BI & ANALYTICS TO GAIN DEEPER INSIGHTS INTO AGENT KPIS & COMPARE
PERFORMANCES


THE BEST PRACTICES TO ENABLE EFFECTIVE SUPERVISOR MONITORING FOR CLEAR & CONCISE
DATA VISUALIZATION


HOW CUSTOM DASHBOARDS AND WALLBOARDS HELP BOOST AGENT ENGAGEMENT AND MOTIVATION


HOW TO ENSURE YOUR AGENTS ARE ALWAYS NOTIFIED ABOUT THRESHOLD BEACHES

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Uncovering the Power of Advance Reporting and Analytics for Cisco, Avaya,
Genesys & Webex Contact Centers


Every moment of every interaction is an opportunity to not only learn about
customers but add value to their experience. Standard reporting tools and
dashboards with limited flexibility do not stand a chance of extending a
customer-first mindset, forcing your agents and supervisors to continue working
in a complex reporting environment.

 

Learn how to enable effective monitoring and reporting with BI-enabled tools and
gain deep insights into your key call center metrics.

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