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1. Terms and Conditions


1.1


Welcome to our terms and conditions. Please read them carefully and consider
them before making a purchase, as they establish what you can expect from us and
what we expect from you. When we say "us", "we" or "COS", we mean COS through
H&M Hennes & Mauritz GBC AB.


1.2


These terms and conditions apply when you place an order with us via the website
www.cos.com, our mobile application, or via telephone (from now on referred to
as the "Online Store").


1.3


By placing your order you agree to be bound by these terms and conditions, or
the "Terms" as we will call them from now on. Therefore, please make sure you
have read and understood them before ordering. 


1.4


To place an order you must have the right to enter into agreements, meaning that
you must be at least 18 years old and not be under guardianship. You must also
have a valid email address and a delivery address in any of our shipping
markets, excluding mail forwarding companies.  


1.5


You may not place an order for corporate, commercial or self-employed
activities. We do not issue commercial VAT invoices for corporate use.


1.6


We have the right to amend these Terms, but the Terms that you approve at the
time of your purchase will always apply for that particular purchase. Any
changes made will be included in the latest published version of the Terms in
the Online Store. Changes to the Terms will be effective from the time you
accept the Terms, i.e. in connection with you making a new purchase. This means
that we might and probably will change our Terms every now and again, so keep on
visiting this page to stay up to date. 


2. Prices and delivery charges  


2.1


The prices displayed in the Online Store include the statutory value added tax,
but do not include delivery charge. In the checkout view, the total cost for
your purchase including delivery charge will be displayed.


2.2


Please note that prices in the Online Store can differ from prices in our
physical stores.


2.3


The cost for delivery is shown in the checkout view, where available delivery
options are presented. You can also find more information here.The delivery
options available to you depend on your delivery address and ordered items. If
we are unable to deliver your order in full and must make more than one
delivery, you will only be charged for the single delivery.


2.4


We may from time to time offer promotions, discount codes, gifts and other
offers. Such offers are valid only for the period specified in connection with
such offers and on the terms directly associated with them. Offers cannot be
combined with other discounts unless expressly stated otherwise in the Online
Store. You need to fill in the discount code for the offer before completing the
purchase in order to use the offer.


3. Ordering


3.1


This is how you place an order. You collect the items you wish to order in your
shopping bag using the "Add to bag" button. In the shopping bag view, you can
review your order and remove any item you have changed your mind about before
proceeding to the checkout. When you place your order by clicking the "Pay
Purchase" button, you are making a binding offer to purchase the items in the
shopping bag. Depending on your selected payment method, further steps may be
required to finalise your payment.


3.2


On receipt of your order, we will send you an automatic email confirmation that
your order has been placed. Please note that a placed order is an offer and does
not constitute a binding contract until the order has been approved by us. If we
approve your order, we will send you a shipping confirmation email that includes
all relevant information about your order and its delivery. The shipping
confirmation email is our approval of your order and the conclusion of our
contract.


3.3


For various reasons, we may not be able to approve your order. We reserve the
right to not approve your order for any


3.3.a. operational,

3.3.b. legal, or

3.3.c. commercial reason.

For example, this could be the case if the item you ordered is defect and we
have no more items in stock, or in case we suspect that items are being ordered
for commercial reselling purposes. If we are unable to approve your order, we
will let you know at the earliest opportunity after the automatic email
confirmation has been sent, but naturally before we approve your order and send
you the shipping confirmation.


3.4


If we have already received payment for an order that is not approved by us, we
will attempt to refund the applicable amount using the same method you used to
make the payment. If alternative arrangements are necessary for any reason, we
will contact you to settle the refund.


3.5


An order must total at least 5 EUR after deduction of vouchers or discounts to
be processed.


4. Payment   


You can pay for your goods in various ways as set out below. Depending on the
payment method you choose, additional costs and terms may apply. 


4.1 Paypal    


When paying by PayPal, COS reserves the right to check the validity of the
PayPal account, that there are enough funds to cover the purchase sum and
validate the billing address details of the purchaser. The applicable amount
will immediately be reserved on your PayPal account but will not be debited
until the goods are dispatched from the warehouse. COS reserves the right to
deny any purchase.


4.2 Klarna    


PAY NOW – This means that you can pay by card directly at the checkout. You can
pay with Visa and Mastercard at any time, in Germany it is also possible to pay
with AMEX. Other banking options such as instant bank transfer and direct debit
are also available. The payment amount will be debited as soon as the order has
been confirmed.


4.3 Other


You are obliged to submit a correct e-mail address and to inform COS if your
e-mail address changes. Please note that COS reserves the right to send payment
requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as
forms of payments in the Online Store. You will receive your receipt in the
shipping confirmation e-mail.  

COS reserves the right to assign or pledge to third parties any claim for
payment which have arisen in connection with the purchasing of goods via the
Online Store.


5. Delivery


5.1


In the checkout view, before placing your order, you will be informed of the
delivery options available to your specified delivery address, including the
estimated delivery time following our approval of your order and the cost for
each option. You can also find more information here. If we approve your order,
you will receive a shipping confirmation email containing all relevant
information about your order and chosen delivery option. 


5.2


Even though we do our very best to deliver within the communicated time frame,
delivery may sometimes take longer due to unexpected events. If your order does
not arrive by the estimated time of delivery, please contact Customer Service
and they will try their best to help you.


5.3


If your order cannot be delivered after several attempts, or if your order
remains uncollected at the pick-up point after several reminders have been sent,
we have the right to charge you the cost of returning the order to you.


6.  Returns


6.1


According to EU consumer protection legislation, you have the right to withdraw
from your whole purchase or part thereof for any reason at all within 14 days
from the day you receive your order. In addition to this, we give you 14 days
extra as an extended right to return any or all items in your order. This means
that you have a total of 28 days to make a return for any reason at all.

You can return your items in several different ways.

Preferably, you can use the pre-printed return form that is included in your
parcel upon delivery. Please fill in and place the return form as well as the
item you wish to return in the parcel you received it in, attach the pre-printed
shipping label, and drop off the parcel at a designated drop off point. 

Alternatively, you can notify us of your wish to make a return by sending an
email to Customer Service at customerservice.eu@cos.com or, fill in and submit
to us the standard form issued by your local Consumer Rights Authority. After
that, you place the item you wish to return in the parcel you received it in,
attach the pre-printed shipping label, and drop off the parcel at a designated
drop off point.

If you want to arrange for the return of your item in alternative manner, please
contact Customer Service at kundenservice.at@cosstores.com. Depending on your
delivery address, there may be further return alternatives. For more information
about available options, please click here.



6.2


When notifying us, you may choose to use the following optional template, but it
is not required:
To H & M Hennes & Mauritz GBC AB. I hereby give notice that I withdraw from my
contract of sale of the following goods (insert order number), received on
(insert date). Kind regards, (insert your name, address and date).


6.3


Please include the correct and complete item in the parcel, otherwise we cannot
process your return. We want to highlight that you can only return items
purchased in the Online Store - you cannot include items purchased in our
physical stores in the parcel. If you do not have a parcel or pre-printed
shipping label, please contact customerservice.eu@cos.com to ensure that your
item is returned to the correct address, otherwise we cannot process your
return.


6.4


If you choose to make a return, we will refund you the order value and the cost
of delivery. Please note that if you have chosen a more expensive delivery
option than standard delivery, only an amount equal to the cost of standard
delivery will be refunded. Furthermore, should you choose to keep certain items
and only return parts of your order, the delivery cost will not be refunded.  


6.5


The refund will be made to the same payment method you used to place the order.
We aim to make the refund as soon as possible and at the latest within 14 days
of us receiving the items back or you providing evidence of having sent back the
items. If you have not received your refund within 10 days, please contact
Customer Service and we will help you. 


6.6


We will give you a full refund for any returned item provided that it is
returned in the same condition as it was in upon your receipt. If an item in any
way has been damaged, soiled, washed, altered or worn (other than to try the
item on) and the value of the item has been reduced, we have a right to make a
deduction on your refund with an amount corresponding to the diminished value of
the item. So, treat your products with care please. 


6.7


The right of withdrawal and return does not apply to products that are sealed
and which are unsuitable for return for reasons of health protection or hygiene
if the seal has been removed, such as certain underwear, swimwear, piercing
jewellery, face masks, beauty products and cosmetics.


7. Defects  


7.1


According to applicable consumer protection legislation, all products must be
free from defects, meaning that they shall conform with the contract of sale, be
fit for purpose, and perform like any other products of the same type. Please
submit your complaint to us if this is not the case, we're happy to help.


7.2


We will, depending on the item, relevant defect and your request, offer to
repair or replace the item with a new one for any item deemed defective. If this
is impossible or would generate disproportionate costs, we will offer you a
price reduction or refund depending on your preference.


7.3


If an item you have received is defective and you notice the defect within 30
days after your receipt of the item, you may choose to follow the instructions
in section 6 (Returns). Please indicate that the item was defect in the return
form or in your communication with Customer Service.


8. Our Liability 


8.1

All reasonable efforts are made to ensure that information in our Online Store
is accurate, complete, and current. Despite our best efforts, information may
occasionally be inaccurate, incomplete or out of date. We are not bound by any
such information if you realised or should have realised that the information
was inaccurate, incomplete or out of date.

8.2


We do our best to accurately display and describe the attributes of our products
in the Online Store regarding measurements, composition and colours. However,
the colour you may see depends on your device. Our measurements are only
approximate values to better estimate the model or fit of that specific item. It
is not a guarantee of the actual measurements of the item you receive since the
final measurements may vary depending on the material used in its production. If
you are not satisfied with the item you ordered, you may return the item. Please
see section 6 (Returns).


8.3


In case of an event beyond our control occurs, and which we are not able to
reasonably overcome or anticipate, we will no longer have an obligation to
fulfil our contract with you. Such an event might include government action or
omission, new legislation, labour law conflict, war or danger of war, major
disturbance of public order, sabotage, extreme weather conditions, fire,
explosion, pandemic, epidemic, virus, and natural disasters. If any of these
events occur, we are not obliged to compensate you for any damages. Please note
that you as a consumer always have the right to cancel your purchase under any
such circumstances.


9. Complaints and dispute resolution


9.1

If you have a complaint regarding any of our products or services, please let us
know by contacting Customer Service at customerservice.eu@cos.com.


9.2


We adhere to applicable alternative local dispute resolution mechanisms for the
settlement of potential customer complaints.


9.3


Customers within the EU may file complaints to the EU's online dispute
resolution platform, the so-called "ODR platform". The ODR platform offers
consumers and traders within the EU the possibility of reaching an out-of-court
settlement for complaints arising from online purchases. This single entry point
is designed to be a user-friendly and interactive website, available in all EU
official languages and free of charge. Using the ODR platform, the consumer and
the trader can find a dispute resolution body and then go through the process of
finding a solution to the consumer's complaint. The ODR platform is available
here: http://ec.europa.eu/odr.


9.4


We adhere to applicable mandatory consumer protection legislation and we have no
intention of excluding or restricting such rights you may have through these
Terms.


10. Severance  


If any clause in these Terms is found to be unenforceable for any reason, this
will not affect the enforceability of any other clause in these Terms.


11. Company Information  


H & M Hennes & Mauritz GBC AB Registered office: Mäster Samuelsgatan 46 A, 106
38 Stockholm, Sweden

Registered number: 556070-1715

Contact Details: Customer Service

Email: customerservice.eu@cos.com

Phone: +44 344 249 20 79 (International call charges apply. Rates vary between
providers.)  

Belgium VAT no. BE0890978157
Bulgaria VAT no. BG3075074270
Croatia VAT no. HR65509518363
Cyprus VAT no. CY99200090F
Czech Republic VAT no. CZ681756304
Denmark VAT no. DK12374119
Estonia VAT no. EE101570552
Finland VAT no. FI21164397
France VAT no. FR69498081827
Greece VAT no. EL998299120
Hungary VAT no. HU26962951
Italy VAT no. IT00121719991
Latvia VAT no. LV90009780524
Lithuania VAT no. LT100007133216
Luxembourg VAT no. LU27812286
Poland VAT no. PL5262958238
Portugal VAT no. PT980369312
Romania VAT no. RO27786296
Slovakia VAT no. SK4020189074
Slovenia VAT no. SI38252538
Spain VAT no. ESN0302078A

 


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