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SAFETY, QUALITY, AND RISK MANAGEMENT SOFTWARE FOR HEALTHCARE


CLOUD-BASED ENTERPRISE SOFTWARE FOR EMPLOYEE AND PATIENT SAFETY, CLINICAL
QUALITY, COMPLIANCE, AND RISK. SAFEQUAL PROVIDES HEALTHCARE LEADERS THE ABILITY
TO EFFECTIVELY PURSUE ZERO PATIENT AND STAFF HARM ACROSS THEIR ENTIRE CARE
DELIVERY SYSTEM.





SAFETY CULTURE

Is supported through a built-in algorithm that guides leaders to a
systems-approach and non-punitive response to adverse events and errors to
pursue zero patient harm.


SYSTEM INTEGRATIONS

Allow seamless workflows, enable automation to increase efficiency, improve data
accuracy and boost user productivity by eliminating redundant manual data entry.


WORKFLOW AUTOMATION

Encourages staff participation, enables departments to collaborate better and
promotes adherence to your healthcare system’s safety and quality goals.


REPLACE OUTDATED SOFTWARE AND POSITION ALL OF YOUR FACILITIES TO WORK MORE
PRODUCTIVELY TOWARD CLINICAL IMPROVEMENT AND SAFETY CULTURE GOALS.

Healthcare systems, large and small, struggling to meet regulatory changes,
improve ratings and regain community trust, are opting to replace outdated
software to embrace innovative technology to help them improve safety, quality
and reduce risk. SafeQual’s Al driven workflows and user interfaces engage more
people collaboratively and with better data, encouraging participation and
allowing employees to focus their attention and effort on patient safety.


GAIN GREATER PRODUCTIVITY AND ACCOUNTABILITY WHEN ALL OF YOUR DEPARTMENTS
SEAMLESSLY COLLABORATE THROUGH AL INTEGRATED WORKFLOWS AND ORGANIZED DATA.

SafeQual software provides automation to streamline the work, data, and
communication necessary to integrate all of the departments and staff
responsible for investigating error, facilitating correction and ensuring
prioritization of patient safety and quality efforts within your facility and
across your system locations.




OUR SOLUTIONS

 * Incident Reporting
 * Patient Experience
 * Employee Health & Safety
 * Track & Trend
 * AHRQ Surveys
 * Infection Prevention
 * Process Improvement Tools
 * Real Time Analytics
 * Accreditation Readiness
 * Quality Chart Review
 * Claims Management
 * Integration


HIGH RELIABILITY ORGANIZATIONS (HRO)

High-reliability organizations (HRO) in healthcare are defined as those that
operate in complex, high-hazard situations for extended periods while managing
to avoid serious failures. Hospitals can make substantial progress toward high
reliability by undertaking several specific organizational change initiatives.
Further research and practical experience will be necessary to determine the
validity and effectiveness of this framework for high-reliability healthcare.

SENSITIVITY TO OPERATIONS

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Operations happen in real time and include discrete components of the system
they compose. As such, operations generate outcomes that we can observe. The HRO
continuously evaluates outcomes to determine if they are in fact serving the
objectives of the organization. They do not assume that the continuous outcomes
will be the same as planned, assumed, or hoped for. Operations are what an
organization does. In this sense, HROs treat them as hands-on experiences from
which lessons about the organization can be taken to further improve function in
real time.

PREOCCUPATION WITH FAILURE

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Systems in modern organizations are complicated, and they experience failures.
HROs focus like a laser on failure; they give continuous attention to anomalies
that could be symptoms of larger problems. The basic insight here is that big
problems don’t emerge fully formed in an instant. They are almost always
preceded by smaller problems or evidence that would point to the big problem if
it were given proper attention. HROs do NOT assume that if a control in place
succeeds in containing a failure, everything is right.

COMMITMENT TO RESILIENCE

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The signature of the high reliability organization is not that it is error-free,
but that errors don’t disable it. HROs are essentially adaptable, learning
organizations. They can experience a failure but continue operating under
degraded conditions while marshalling resources to restore capacity. To operate
like this, HROs can recognize emerging anomalies despite prior beliefs,
experiences, or plans. In large part, this requires both open-minded observation
and a willingness to react appropriately even under unanticipated conditions.

RELUCTANCE TO SIMPLIFY

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Complexity means that organizations have numerous potential sources of failure,
and HROs do not apply generalized terms to describe them. It is a common and
convenient response to a problem to name a general kind of cause and consider it
a solution. In HROs, the occurrence of a failure is taken as an opportunity to
dig deeply into the details of the system involved to find a real cause-you
differentiate the details within those broad, convenient generalizations,
engaging innovative solutions within a dynamic environment.

DEFERENCE TO EXPERTISE

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The fact that an HRO must be open-minded rather than judgmental leads to the
idea that the culture of the HRO defers to expertise. The key point, however, is
that the “expert” involved is the person with hands-on knowledge of the
operation at the point of failure, not the “expertise” conferred by hierarchical
authority. In the HRO, the expert has access to upward reporting, and there is
no intimidation from authority to impede the communication. The openness
required for success depends on accurate information from every source.


ACHIEVING ZERO PATIENT HARM

SafeQual connects processes, data and people, working to make healthcare safer,
in purposeful workflows that share corrective action progress being made as a
result of their reporting efforts.

The costs of not addressing patient safety issues include penalties, diagnosis
related group payment decreases, excess patient care costs, legal liability
exposure, and excess bed days. In the position of needing to cut costs, it can
be difficult to justify spending money on new software. However, software
actually saves money by reducing administrative burden, increasing operational
efficiency, and preventing unwanted events.

COST EFFECTIVE

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Getting hospital staff and departments working together toward improving patient
safety should be minimally disruptive and place minimal burden on hospital
workers, in terms of training time and daily operation. The most effective
incident reporting software encourages organizational participation with
automation that elevates effective, transparent event reporting, collaboration
and supports an organization’s safety culture goals.

USER FRIENDLY

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It is vital that any patient safety software provide robust reporting on key
metrics and goals with built-in workflow for business rules review, escalation
and customizable, purpose-built forms that follow industry best practices
enabling risk leaders to effectively leverage risk management solutions.
Continual monitoring for effectiveness and analysis of real-time, actionable
management data is of paramount importance.

DATA AND SYSTEM ANALYSIS

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Patient safety is best accomplished as a team practice, with all members being
held 100 percent responsible for best practices. To increase patient safety,
healthcare facilities need to reinforce a patient safety culture that is fully
and unmitigatedly committed to the goal of zero-error safety practices. Without
a constant, usable stream of pertinent information and real time notifications
about hand hygiene compliance, this is a near-impossible task to undertake.

COMMITMENT TO SAFE CULTURE

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While hand hygiene and other infection prevention measures are major factors in
preventable morbidity, other patient safety factors include nurse-to-patient
ratios, physician and nurse fatigue and burnout, antibiotic resistance, and
problems related to poor interoperability of electronic health records. Ongoing,
regular data is needed to identify which patient safety factors are the “problem
areas” in a specific hospital or medical setting.

COMPREHENSIVE DATA

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LOWEST NUMBER OF ANNUAL GOOD CATCH EVENTS AND HARM EVENTS PER BED
0
MOST NUMBER OF ANNUAL GOOD CATCH EVENTS AND HARM EVENTS PER BED
0
Largest reported annual increase in corrective actions
0 %
LARGEST REDUCTION IN BOARD LEVEL PATIENT COMPLAINTS IN ONE YEAR
0 %
LARGEST REPORTED REDUCTION IN MEDICAL MALPRACTICE PREMIUMS IN THREE YEARS
$ 0 K
LARGEST REPORTED ONE YEAR INCREASE IN CMS PAYMENT FOR QUALITY ACHIEVED
$ 0 K
SafeQual

A cloud-based software for safety, quality, and risk provides leaders the
ability to effectively pursue zero patient and employee harm across their entire
care delivery system.

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© COPYRIGHT 2023 BY WEBLIFY & WEBTEC

SafeQual

Do more quality in less time! SafeQual is the all-in-one, cloud-based solution
that replaces obsolete software, giving your Safety, Quality & Risk Management
teams the technology they need to rapidly improve processes and accelerate
patient safety.


CONTACT US
SALES@SAFEQUAL.NET

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ACCREDITATION READINESS

This component allows for the documentation of findings found in internal and
external (DOH/DNV/TJC) accreditation, routing of non-compliance items to task
owners, tracking of corrective actions, and compliance monitoring. Similarly,
clinical and non-clinical EOC rounds and internal CMS CoP audits are documented,
and non-compliance is tracked in this component. The system automatically sends
emails to task owners of non-compliance and sends reminders and escalations of
open tasks based on configurable rules.


PROCESS IMPROVEMENT TOOLS

RCA2 Management
This component is used to manage the root cause analysis (RCA) and opportunity
for improvement (OFI) tasks identified for an event. Reminders and escalations
to RCA and OFI task owners and managers can be sent automatically or triggered
manually. Also, the RCA lead can reject a task marked complete if it is not
satisfactory.
Failure Mode and Effects Analysis (FMEA)
This component guides the team in the analysis of potential failure points when
developing a new process and at the same time documents the actions to take for
the failure points. The tool’s workflow enforces completeness in the
documentation of the analysis.
Initiatives (PDSA)

This component is used by process improvement teams to document what the PI
project is about, how the test will be conducted, how the results will be
collected and what the decision (adopt, adapt, abandon) is at end of the
project. The Plan-Do-Study-Act (PDSA) framework is utilized here.


EMPLOYEE HEALTH & SAFETY

This component includes tools for Employee Health to track
employees/volunteers/residents/ and contractors’ compliance in vaccination and
annual evaluations such as tuberculosis screening, medical surveillance,
respirator fit testing. Staff incidents and time-off work due to injuries can
also be tracked here. Reporting includes the auto-generation of OSHA log.
Workers Compensation and Employee Portal capabilities, round out a comprehensive
solution for reducing the labor required of employee health departments by 50 to
85%.


SURVEYS

This component contains 5 of the Surveys on Patient Safety Culture (SOPS®) from
AHRQ: hospital, medical office, community pharmacy, ambulatory surgery, and
nursing home. It is easy to administer and comes with real-time reporting,
including composite reports that can be used to compare your organization to
others.


PROCESS AUDITS

This component contains forms for process audits. Workflow routes non-compliance
to department leaders who are notified of new tasks, reminders and escalations
via email.


PEER/CHART REVIEW

This component streamlines the OPPE, FPPE, and APP review processes with
workflows and automated tasks. The quality team can initiate a review or rules
can be set up to automatically trigger a review from an adverse event that is
reported. Task owners are guided with specific prompts to address; this ensures
all the required information is provided. Relevant documents can be uploaded for
easy access at any time. Letters can be generated from saved templates.


CLAIMS MANAGEMENT

This component is used to track potentially compensable events, malpractice, and
professional liability claims, and summons. It allows for documentation of
physicians, experts, defendants, depositions, claim committee discussions,
expenses, etc. to be managed in one easy-to-retrieve repository.


INFECTION PREVENTION

This component contains forms for infection prevention audits and for infection
tracking. Also included is a form for construction infection control risk
assessment, with workflow to streamline the approval process. Reports with audit
results are available in real-time to department leaders.


PATIENT EXPERIENCE

This component contains forms to capture patient complaints/grievances and staff
compliments, as well as workflows to route the events to owner(s) who are
responsible for investigation, corrective action(s) and closure. The workflow
for patient complaint is different from patient grievances; the latter includes
the auto-generation of acknowledgement and closure letters that are formatted to
be printed.

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