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top of page Skip to Main Content Log In 2023 Conference LAST CHANCE REGISTER NOW San Francisco, May 16-18, 2023 THE WORLD'S LARGEST MARKETPLACE CONFERENCE 700+ MARKETPLACES LIKE AMAZON, EBAY, GOOGLE, TURO, UBER, UDEMY HAVE JOINED. WHY HAVEN'T YOU? REGISTER NOW 700+ Attendees SEE THE FULL AGENDA đ„ 100+ Speakers 70+ Sessions 50+ Content Hrs TRUSTED BY FOUNDERS AND LEADERS FROM... To play, press and hold the enter key. To stop, release the enter key. Discover more about the world's largest marketplace conference, including topics, speakers and the platforms participating SEE THE FULL AGENDA đ„ About the Marketplace Risk Management Conference The only conference designed for marketplace and digital platform founders and leaders like Airbnb, Uber, Amazon, eBay, Google, Turo and more... Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities. Each year the industry convenes at the Marketplace Risk Management Conference - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - in order to learn, network and exchange best practices and industry trends. WHO: * Marketplace and digital platform founders & leaders wanting to learn from peers * Innovative solution providers, vendors and firms solving platform challenges * Industry leaders and subject matter experts WHY: * Learn best practices and tested strategies to protect your platform & community * Network with platform peers and industry experts from around the world * Share your knowledge and experience with the industry WHAT: * Risk management * Trust & Safety * Compliance & regulatory * Legal strategy Designed specifically for founders and leaders of marketplace and digital platforms to launch and grow 700+ MARKETPLACES LIKE AMAZON, EBAY, GOOGLE, TURO, UBER, UDEMY HAVE JOINED. WHY HAVEN'T YOU? REGISTER NOW FIND OUT WHY FOUNDERS AND LEADERS ATTEND THE MARKETPLACE RISK MANAGEMENT CONFERENCE 1/6 EXPLORE ALL INNOVATIVE SPEAKERS DISCOVER ALLL SPEAKERS 2023 AGENDA MAY 16-18 MAY 16, 2023 From: 1:00 PM To: 5:00 PM MARKETPLACE RISK BOOT CAMP - Jeremy Gottschalk, Founder, Marketplace Risk Read more Founders, leaders and operators are invited to join this crash course on risk management designed specifically for marketplace and digital platforms. During this Boot Camp, you will be taken through 10 modules that will help you to identify and mitigate unnecessary risks that are too often overlooked and under appreciated. There's no theory - just useful, actionable information from experts. Attendees will walk away with essential information, along with a 'checklist' to take back and audit their website, mobile app, as well as various policies and processes. Separate registration is required and only open to marketplace and digital platform founders, leaders and operators who are registered for the conference. MAY 16, 2023 From: 5:00 PM To: 7:00 PM WELCOME RECEPTION Read more Mix & mingle with attendees ahead of two days of nonstop education, networking and information exchange! Given the time and energy we spend worrying about the Internetâs flaws, itâs easy to forget how the Internet makes our lives better in many ways. This talk will highlight one under-appreciated aspect: how the Internet has the capacity to improve the human species by increasing pro-social interactions and reducing anti-social ones. The talk will also show how this scenario probably wonât be realized because of misguided regulatory efforts to âfixâ the Internet. Generative AI is completely rewriting trust & safety operations for risk leaders. During this session, LogicLoop and McFadyen Digital will discuss how Generative AI affects onboarding and ongoing risks for platforms - from product descriptions, content hosting, ratings and reviews to payments (and beyond). They'll share strategies on how to use generative AI more proactively in your product, and discuss novel prompt safety techniques. Attendees will experience hands-on exercises and demos, and will walk away with concrete ways to lead Generative AI discussions and implementations to secure their marketplaces. Terms of use can be a powerful tool for protecting B2C and B2B marketplaces and digital platforms, including by limiting liability and compelling arbitration, among other benefits. But there are specific requirements to ensure that your terms of use are enforceable, both in form and in substance. During this session, you will get practical advice on how you should design acceptance to your terms of use, what terms you should include, best practices on ensuring they are enforceable, and learn from real stories of success and failure. Are your off-the-shelf insurance products leaving your marketplace exposed? A team of insurance industry experts discuss why off-the-shelf insurance products arenât a good fit for marketplaces. Learn how to transfer marketplace risk exposures effectively off your balance sheet. This panel will discuss the latest products and carrier solutions for the marketplace industry and explore the latest alternative risk transfer strategies. Join leaders from Zipcar, Dodgeball, ActiveFence, and Identiq for a discussion on Building Trust & Safety by Design. The panel discussion will answer the following questions: (1) Is Trust & Safety always a trade-off? (2) Do you have to compromise customer experience? (3) The what, why, when, and how of âBuilding Trust & Safety by Design;" and (4) Why âgrowth first, safety laterâ gets you in trouble. MAY 17, 2023 From: 9:00 AM To: 9:40 AM Room A & B KEYNOTE: HOW THE INTERNET IMPROVES HUMANITY - Eric Goldman, Professor of Law, Santa Clara University Read more Given the time and energy we spend worrying about the Internetâs flaws, itâs easy to forget how the Internet makes our lives better in many ways. This talk will highlight one under-appreciated aspect: how the Internet has the capacity to improve the human species by increasing pro-social interactions and reducing anti-social ones. The talk will also show how this scenario probably wonât be realized because of misguided regulatory efforts to âfixâ the Internet. MAY 17, 2023 From: 10:00 AM To: 10:45 AM Room A GOOD VS. EVIL: GENERATIVE AI, CHATGPT, DEEPFAKES, & OTHER EMERGING TECH - Jesika Haria, CEO, LogicLoop - Peter Evans, Chief Strategy Officer, McFadyen Digital Read more Generative AI is completely rewriting trust & safety operations for risk leaders. During this session, LogicLoop and McFadyen Digital will discuss how Generative AI affects onboarding and ongoing risks for platforms - from product descriptions, content hosting, ratings and reviews to payments (and beyond). They'll share strategies on how to use generative AI more proactively in your product, and discuss novel prompt safety techniques. Attendees will experience hands-on exercises and demos, and will walk away with concrete ways to lead Generative AI discussions and implementations to secure their marketplaces. MAY 17, 2023 From: 10:00 AM To: 10:45 AM Room B TERMS OF USE 101: CLICKWRAPS AND CURRENT ISSUES FOR B2C AND B2B PLATFORMS - Mohan Nadig, Director of Legal â US, TikTok - Julia Breyer, Associate General Counsel, Instawork - Lennette Lee, Partner, King & Spalding Read more Terms of use can be a powerful tool for protecting B2C and B2B marketplaces and digital platforms, including by limiting liability and compelling arbitration, among other benefits. But there are specific requirements to ensure that your terms of use are enforceable, both in form and in substance. During this session, you will get practical advice on how you should design acceptance to your terms of use, what terms you should include, best practices on ensuring they are enforceable, and learn from real stories of success and failure. MAY 17, 2023 From: 10:00 AM To: 10:45 AM Room C INNOVATIVE INSURANCE SOLUTIONS FOR MARKETPLACES - Justin Sorensen, Senior Vice President, Hub International - Mike Sullivan, Senior Vice President, Hub International - Rob MacKethan, Risk Manager, HyreCar Read more Are your off-the-shelf insurance products leaving your marketplace exposed? A team of insurance industry experts discuss why off-the-shelf insurance products arenât a good fit for marketplaces. Learn how to transfer marketplace risk exposures effectively off your balance sheet. This panel will discuss the latest products and carrier solutions for the marketplace industry and explore the latest alternative risk transfer strategies. MAY 17, 2023 From: 10:00 AM To: 10:45 AM Room D HOW TO BUILD TRUST & SAFETY BY DESIGN - Adam Hiatt, CEO, Dodgeball - Tomer Poran, VP Solution Strategy, ActiveFence - Kenneth Lau, Head of Trust and Safety, Zipcar - Oren Stern, Chief Revenue Officer, Identiq Read more Join leaders from Zipcar, Dodgeball, ActiveFence, and Identiq for a discussion on Building Trust & Safety by Design. The panel discussion will answer the following questions: (1) Is Trust & Safety always a trade-off? (2) Do you have to compromise customer experience? (3) The what, why, when, and how of âBuilding Trust & Safety by Design;" and (4) Why âgrowth first, safety laterâ gets you in trouble. MAY 17, 2023 From: 10:55 AM To: 11:40 AM Room A TROS FOR FREEZING VENDOR ACCOUNTS (THE SCHEDULE A DEFENDANTS SCHEME) - Eric Goldman, Professor of Law, Santa Clara University Read more During this session, you'll learn about a sophisticated but underreported system of mass-defendant intellectual property litigation called the âSchedule A Defendants Schemeâ (the âSAD Schemeâ), which is a way to target Chinese online marketplace vendors. The SAD Scheme capitalizes on weak spots in the Federal Rules of Civil Procedure, judicial deference to IP rightsowners, and online marketplacesâ desire to reduce their liability exposure. This session explains the scheme, how it bypasses standard legal safeguards, how itâs affected hundreds of thousands of defendants, and how it may have cost the federal courts a quarter-billion dollars. The session concludes with some ideas about ways to curb the system. MAY 17, 2023 From: 10:55 AM To: 11:40 AM Room B LEVERAGING BEHAVIORAL DATA TO PREVENT CNP FRAUD, PROMOTION/REFUND ABUSE AND MONEY LAUNDERING - Wale Ayantoye, Director Financial Crime Ops, Etsy - AndrĂ© Ferraz, CEO and Co-Founder, Incognia - Ganesh Natesan, Principal Consultant - World Wide Public Sector, Amazon Read more Identity verification is essential to thwarting fraudsters before they can cause damage. The savvy bad actor may circumvent traditional techniques like phone numbers and emails, but more efficient methods utilizing behavioral data will make sure criminal schemes are stopped in their tracks. Industry experts will demonstrate how location data provides a new digital identity to combat fraud in marketplaces and discuss the importance of behavioral data to increase trust between companies and users. Through behavioral information, these measures can prevent common issues such as CNP fraud, promotion abuse, and money laundering. At the same time, verifying accounts are legitimate - all intending to boost user trust when interacting online. MAY 17, 2023 From: 10:55 AM To: 11:40 AM Room C THE IMPORTANCE OF SUPPLY-SIDE TRUST: INDUSTRY PERSPECTIVES AND STRATEGIES - Megan Poonolly, Head of Trust & Transparency, Play and Android, Google - Abhay Antony, Director, Trust & Safety, Proactive & Policy, Thumbtack - Vishal Kapoor, Director of Product, Shipt Read more Many marketplace trust and safety programs focus on the end user. But, supply-side trust and safety is just as important. Whether it's a car owner, property owner, service professional or a developer, earning these individuals' trust is key to ensuring the integrity of your marketplace or sharing economy company. In this panel, industry leaders will discuss their approaches to supply-side trust. You will leave this session with a greater understanding of the importance of supply-side trust and safety (and what to do about it). MAY 17, 2023 From: 10:55 AM To: 11:40 AM Room D CATCH 22: MANAGE THE EVER-CHANGING RISKS OF A CONTRACTED WORKFORCE - Rica Elysee, Founder & CEO, BeautyLynk - Ryne Ring, Director, Citadel - Michelle Tinsley, COO & Co-Founder, YellowBird Holdings Inc - Dr. Tye Caldwell, Co-Founder & CEO, ShearShare Read more As more innovative companies launch into marketplaces for gig work there are new risks uncovered for the contracted workforce. This panel will explore the key challenges faced by three different marketplace businesses - both B2B and B2C. Founders will share how they are actively managing the risks and what solutions exist from the insurance industry. By managing these risks, these companies are enabling a higher degree of freedom and flexibility in the contracted workforce. MAY 17, 2023 From: 11:50 AM To: 12:30 PM Room A BEST PRACTICES IN CONTENT MODERATION - Alexandra Popken, VP of Trust & Safety, WebPurify - Brian Williams, Solution Strategy Manager, ActiveFence Read more Marketplaces and digital platforms of all sizes face a growing number of challenges when it comes to monitoring and managing user-generated content. From hate speech to human exploitation, companies rely upon robust content moderation solutions to keep their communities safe. Join Alexandra Popken from WebPurify and Tomer Poran from ActiveFence as they discuss the evolution of content moderation, look at where it's headed, and share best practices for how organizations can use AI and human detection to protect their users and brands. Load More FREQUENTLY ASKED QUESTIONS (FAQS) REGISTER San Francisco - May 16-18 2023 The world's only risk management conference CONFERENCE 2023 LAST CHANCE Amazon, ebay, Google, Turo, Uber, Udemy... already have a seat for the world's largest Marketplace Conference 2023. Why haven't you? REGISTER NOW SUBSCRIBE TO OUR NEWSLETTER! Submit EVENTS RESOURCES ADVISORY BOARD CONTACT Conference Global Summit Virtual Events Blog E-books Current Members info@marketplacerisk.com Member Application Job Opportunities Newsletter Podcast Vendors * * * * Copyright ©2023 Marketplace Risk Privacy Policy Terms and Conditions Do Not Sell My Personal Information If you are having difficulty using assistive technology with this website, please use the chat feature or contact us by email at info@marketplacerisk.com. 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