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       * Download The Amex App
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       * Where can I see my recent transactions?
       * How should I accurately read my statement?
       * What is Credit Card interest rate?
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 * My Account
   
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    * View My Account Homepage
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    * Ways to Pay with My Card
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   My Card
   
    * View My Card Activity
    * Check My Spending Power
    * Pay My Card Bill
    * Replace or Track my Card
    * Card Security
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   Manage My Account
   
    * Manage Card PIN
    * Edit Personal Details
    * Manage My Card Alerts
    * Forgot your User ID or Password?
   
   Help With My Account
   
    * How do I dispute unauthorized transactions?
    * Where can I use my Card?
    * How do I manage my PIN?
    * How do I manage my Online Account?
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   Manage My Card
   
    * View My Card Activity
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    * Pay My Card Bill
    * Replace or Track my Card
    * Manage my Card
   
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    * What are the annual fees that I need to pay?
    * How do I report a lost or stolen Card?
    * How can I enroll for EMI?
    * View All FAQs
   
   
 * Travel
   
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    * Book Your Travel
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    * Manage My Bookings
   
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    * Amex Travel Online
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   Travel Benefits
   
    * Airport Lounges
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    * Can I use my Card abroad?
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 * Insurance
   
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    * Insurance Homepage
    * Request a Call Back
   
   Insure Myself
   
    * Travel Insurance
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    * Personal Accident Insurance
    * Critical Illness Insurance
    * Life Insurance
   
   Insure My Possessions
   
    * Car Insurance
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    * How do I make an insurance claim?
    * Do I need to be a Cardmember to purchase insurance?
    * View All FAQs
   
   
 * Benefits & Rewards
   
   Top Links
   
    * Benefits Homepage
    * Membership Rewards
    * Latest Offers
    * Why American Express?
   
   Explore Membership Rewards
   
    * About Membership Rewards
    * Reward Multiplier
    * Shop with Points
    * Travel with Points
    * Pay Card Charges with Points
    * View My Rewards Balance
   
   Explore Benefits
   
    * Insurance & Protection
    * Travel
    * Equated Monthly Instalments (EMI)
    * Amex Offers
    * Explore EMI Offers
   
   Help With Benefits
   
    * How do I earn rewards points?
    * What are the different benefit programs?
    * What is the Membership Rewards programme?
    * How do I transfer my points?
    * How can I redeem my reward points?
    * View All FAQs
   
   
 * Business
   
   Top Links
   
    * Corporate Benefits
    * Corporate Membership Rewards
    * Speak to Us
   
   Corporate Payment Solutions
   
    * Corporate Cards
    * Corporate Travel Solutions
    * Vendor Payments
    * Expenses Management Tool
    * View Corporate Homepage
   
   Accept Our Cards
   
    * Start Accepting our Cards
    * Get Support
    * Manage My Merchant Account
    * View Merchant Homepage
   
   Help With Business
   
    * How can I accept American Express Card payments?
    * How can I track employee spending?
    * How do I streamline payments?
    * View All FAQs
   
   
 * Help
   
   Frequently Asked Questions
   
    * Personal Card FAQs
    * Corporate Card FAQs
    * Merchant FAQs
    * COVID-19 FAQs
   
   Top Actions
   
    * Pay My Card Bill
    * Dispute a Transaction
    * Register for Online Services
    * Download The Amex App
    * Explore Rewards
   
   Top Questions
   
    * Where can I see my recent transactions?
    * How should I accurately read my statement?
    * What is Credit Card interest rate?
    * How do I report a lost or stolen Card?
    * How do I manage my PIN?
   
   Top Topics
   
    * Account Management
    * Security And Fraud
    * Payments, Statements & Balance
    * Benefits, Rewards & Offers
    * Travel
   
   

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 1. Home
 2. Customer Privacy Principles


AMERICAN EXPRESS DATA PROTECTION AND PRIVACY PRINCIPLES

The following Data Protection and Privacy Principles (“Principles”) set out the
way that American Express Company and its wholly owned direct and indirect
subsidiaries (“American Express”) will collect, use, store, share, transmit,
delete or otherwise process (collectively “process”) your personal data.
Personal data means any information that relates to an identified or
identifiable individual. The standard of personal data protection set out in
these Principles will be used by American Express globally, providing adequate
and consistent protection for the processing of your personal data. In these
Principles, “you” and “your” means any individual customer or employee of
American Express and any other individual whose personal data we process and
“we”, “us”, “our” and “American Express Group” means American Express.

 

 1.  Collection: We will only collect personal data that is needed and by lawful
     and fair means. 
     
      

 2.  Notice and Processing: Where it is not apparent from the products or
     services you require or the nature of your relationship with us, we will
     tell you how your personal data will be processed and which companies in
     the American Express Group are responsible for that processing. We will
     process your personal data fairly and only for those purposes we have told
     you, for purposes permitted by you or as permitted by applicable law. In
     addition, you may object to certain types of processing as expressly
     permitted by applicable law.
     
      

 3.  Choice: We give customers the option of having their personal data included
     or removed from lists used for marketing as required by applicable law.
     This includes product and service offers from American Express and those
     made in conjunction with our business partners. Of course each of our
     businesses will continue to send customers information about the products
     or services they receive from that business.
     
      

 4.  Data Quality: We use appropriate technology and well-defined employee
     practices to process your personal data promptly and accurately. We will
     not keep your personal data longer than is necessary, except as otherwise
     required by applicable law.
     
      

 5.  Security and Confidentiality: We will keep your personal data confidential
     and limit access to your personal data to those who specifically need it to
     conduct their business activities, except as otherwise permitted by
     applicable law. We refer to industry standards and use reasonable
     administrative, technical and physical security measures to protect your
     personal data from unauthorised access, destruction, use, modification or
     disclosure. We require industry standard data security measures from those
     third parties who are authorized by us to process your personal data on our
     behalf.
     
      

 6.  Data Sharing: We only share your personal data with third parties where it
     is necessary to provide you with products or services or as part of the
     nature of our relationship with you, where we have previously informed or
     been authorized by you, in connection with our efforts to reduce fraud or
     criminal activity, or as permitted by law.
     
      

 7.  Openness and Data Access: If you ask, we will inform you about how your
     personal data is processed and the rights and remedies you have under these
     Principles. You may inquire as to the nature of the personal data stored or
     processed about you by American Express. You will be provided access as is
     required by law in your country, regardless of the location of the data
     processing and storage. If any data is inaccurate or incomplete, you may
     request that the data be amended.
     
      

 8.  International Transfer: Where it is not apparent from the international
     products or services you require or the nature of your relationship with
     us, we will inform you if your personal data may be transferred outside of
     your country and ensure that such transfer is only performed in accordance
     with applicable law. Regardless of where your personal data is transferred,
     your personal data is protected by these Principles.
     
      

 9.  Responsibility: Each company in the American Express Group and their
     employees may only process your personal data in accordance with these
     Principles. We conduct training and reviews of our compliance with these
     Principles. Employees who violate these Principles may be subject to
     disciplinary action, up to and including dismissal. Employees are expected
     to report violation of these Principles, and may do so to their managers,
     to their business unit's compliance officer, to the legal department, to
     the Privacy Office or to the company's Office of the Ombudsperson.
     
      

 10. Accountability: You may enforce these Principles in your country against
     any company in the American Express Group that is responsible for your
     personal data, as a third party contractual beneficiary to these
     Principles. If you have a complaint that we have breached these Principles
     and have attempted in good faith to resolve the complaint through our
     customer service process, but the complaint was not resolved by us within a
     reasonable amount of time, then you may enforce these Principles against
     us. If you complain to your local data protection authority and the data
     protection authority finds that we have breached these Principles, we will
     abide by the findings of the data protection authority, but we reserve the
     right to challenge or appeal such findings. These Principles do not affect
     any rights you have under applicable law, the requirements of any
     applicable regulatory data protection authority, or any other type of
     agreement that you may have with us.
     
      

These Principles emphasize our commitment to protect your personal data. They
are binding on all companies in the American Express Group, demonstrating our
commitment to privacy. In addition, each company in the American Express Group
that holds personal data may maintain its own additional rules and practices for
particular products or services, consistent with these Principles.

 

If you have questions or comments about the Principles, please contact us at 

https://www.americanexpress.com/india/customerservice/contact-amex-phone.html

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