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NEW REPORT: Privacy & Personalization in AI-Driven CX. Read now
 * Platform
   
   
   PLATFORM
   
   Surface more digital insights with less effort with Glassbox.
   
    * Customer Journey Analytics Discover the Augmented Journey Map™
    * Mobile App Analytics Top-rated app analytics you can rely on
    * Session Replay Instant replay of any digital session
    * Performance Analytics Technical intelligence meets CX
    * Product Analytics Track user behavior and engagement
    * Interaction & Heatmaps Rich analysis of on-page engagement
   
    * Glassbox Insights Assistant AI-assisted insights at your fingertips New
    * Funnel Analysis Measure conversions and their impact
    * Struggle & Error Analysis Find and eliminate digital friction
    * Voice of the Silent More actionable customer feedback New
    * Digital Record Keeping Retain data for compliance & complaints
   
    * Tagless Data Capture
    * AI Inside
    * Integrations
    * Data Privacy & Security
    * Plans & Pricing

 * Solutions
   
   
   SOLUTIONS
   
   Reveal the secrets to digital business growth.
   
   By industry
    * Financial Services Gain and retain digital customers
    * Insurance Create life-long policyholders
    * Retail & E-commerce Turn browsers into buyers
    * Travel & Hospitality Be their final destination
    * Telecom Convert more, churn less
   
   By team
    * Marketing & E-commerce Maximize digital conversion and revenue
    * Product & UX Understand customer behavior better
    * Customer Experience Know what it takes to improve CX
    * Data & Analytics Discover meaningful insights more easily
   
    * Engineering & DevOps Find and fix issues faster
    * Customer Service Deliver outstanding digital support
    * Compliance Retain the digital records that matter

 * Why Glassbox
   
   
   WHY GLASSBOX
   
   Use deeper insights to deliver better experiences.
   
    * Case Studies Real benefits, real results with Glassbox
    * Services & Customer Success Your partner in achieving digital excellence

 * Resources
    * Resource Center A digital experience content library
    * Blog The latest news, views and how-to's
    * Events & Webinars See us live or online at these events
    * Maturity Assessment Benchmark your digital analytics maturity
    * Web Performance Benchmarks Benchmarks from the world's leading companies
   
    * Glossary Digital Analytics & CX glossary
    * Website Performance Test Analyze your website load speed
    * In-depth Guides Explore in-depth guides and insights.
   
   Research report
   
   Personalization in the Age of AI
   
   Read the report
   
 * Company
    * About Us Get to know Glassbox
    * Leadership Meet our executive team
    * Partners Explore or join our partner ecosystem
    * Investors Information for the investment community
   
    * Contact Us We'd love to connect with you
    * Careers Join our fast-growing team We're hiring!
    * News See where we're making headlines

 * Plans & Pricing
 * Contact Sales

Get a demo



SMARTER CUSTOMER INSIGHTS. ON THE DOUBLE.

Glassbox is a fully-loaded customer intelligence platform that captures infinite
digital interactions, surfacing the insights you need to convert customers into
superfans.

Take a self-guided tourCapabilities


4.9/5

on G2

4.7/5

on Gartner

9.6/10

on TrustRadius


THE BRAIN BEHIND THE WORLD’S SMARTEST DIGITAL BRANDS




BRAIN FOOD FOR YOUR CUSTOMER JOURNEYS

You don’t need meaningless metrics or another analytics tool to smother you in
data. What you need is easy access to exceptional insights you can actually use
to delight customers, build loyalty and fuel revenue growth on any digital
channel.


SEE BETTER

Glassbox captures 100% of interactions and technical events on your website or
mobile app, unlocking a rich, detailed view of the entire customer journey.

Discover how




LEARN SOONER

Glassbox uncovers deep contextual insights, so you can stop observing actions
and start understanding behavior.

Discover how




ACT FASTER

Glassbox leverages real-time AI-prioritized optimization to help you find and
obliterate friction before your competitors get back from lunch.

Discover how



DISCOVER WHAT MAKES YOUR CUSTOMERS TICK—AND CLICK

Time to get serious about knowing your customers . Teams use Glassbox to:



 * Design digital experiences that consistently translate into brand loyalty and
   revenue
 * Dive past surface-level satisfaction scores to learn how customers really
   feel
 * Remedy technical issues in record time
 * Put customer-centricity into practice with actionable insights

Solutions



WORK SMARTER, NOT HARDER TO DELIGHT YOUR CUSTOMERS.

Customer delight should be a habit, not a lucky break or an uphill battle.
Glassbox unlocks better, deeper, faster customer insights in just a few clicks,
so you can predictably improve digital experiences with less effort.


TAGLESS DATA CAPTURE

Patented technology automatically captures 100% of digital events for maximum
insights.

See the power of tagless



MORE DATA, DEEPER INSIGHTS

Glassbox captures everything, so you can analyze any session, page, user,
journey and more.

Go deeper with Glassbox



AI-POWERED, HUMAN-CENTERED

Accelerate insights with our savvy AI assistant.

See GIA in action



SECURITY AND PRIVACY BY DESIGN

Multi-layered privacy and security controls protect you and your customers.

Learn more



UNLOCK THE INTEL TO BECOME YOUR CUSTOMERS' FAVORITE MOBILE APP.

Glassbox’s expansive platform offers some of the most advanced and mature native
mobile app analytics on the market. That’s why we’re ranked Easiest to Use and
Highest Satisfaction on G2, according to verified customer reviews.

Learn more

Best analytics software


SAINSBURY'S RECOVERS $200K LOST REVENUE AND ENHANCES OPERATIONAL EFFICIENCY

Watch the videoAll case studies



SOFI PREVENTS $9M IN POTENTIAL REVENUE LOSS

Read the case studyAll case studies



MARRIOTT REDUCES SUPPORT REQUESTS BY 60% THROUGH ACTIVATION & LOGIN OPTIMIZATION

Watch the videoAll case studies



PURINA OPTIMIZES ON-SITE SEARCH AND PRODUCT LAYOUT INCREASING ENGAGEMENT

Watch the videoAll case studies



NBROWN INCREASES NEW ACCOUNTS BY 16%

Watch the videoAll case studies



BANK LEUMI BOOSTS WEBSITE TRANSACTIONS BY 11% WITH GLASSBOX

Read the case study
All case studies



AIR CANADA OPTIMIZES DIGITAL EXPERIENCE WITH GLASSBOX

All case studies




> With Glassbox we’re able to identify not just the struggle but the impact of
> the struggle. We identified the issue, we quantified it and we fixed it.

Jim Bassett

Head of Site Operations and Product Information, Sainsbury’s Digital

> Glassbox gives us the most accurate view of how our members experience our app
> and gives us confidence in our UX.

Software Development Lead, SoFi

SoFi

> Glassbox helps us identify a common issue impacting thousands of customers,
> prioritize and fix it, within seconds.

Catherine Warner

Analyst, Digital VoC Platforms

> With insights into our users behavior, we improved customer experience,
> engagement and ultimately drove more revenue.

Jill Taylor

Digital Product Lead

> By understanding the friction points driving conversions, we increased both
> customer acquisition and their lifetime value.

Chris Grant

Head of User Experience

> We couldn’t imagine better cooperation with a tech partner than the one we
> have with Glassbox.

Mobile App Product Manager

Bank Leumi

> If I had to choose only one analytics tool for my product, it would be
> Glassbox without hesitation.

Sylvain Robitaille

Senior Customer Experience Analyst


LATEST NEWS & RESOURCES

Analysts and awards


GLASSBOX SETS NEW INDUSTRY BENCHMARK IN G2 FALL 2024 REPORTS, REAFFIRMING
LEADERSHIP POSITION IN AI-POWERED CUSTOMER EXPERIENCE

Read more


Research


NEW RESEARCH EXPOSES THE PRIVACY-PERSONALIZATION CONFLICT IN AI-DRIVEN CUSTOMER
EXPERIENCE

Read more


Research report


PERSONALIZATION IN THE AGE OF AI

Read the report


Analysts and awards


GLASSBOX SWEEPS G2 SUMMER 2024 REPORT, CLAIMING LEADER POSITION IN ALL CUSTOMER
EXPERIENCE CATEGORIES

Read more



ResourcesNews



BOOST YOUR ORGANIZATION’S CUSTOMER IQ

See why digital leaders use Glassbox to analyze over 1 trillion web and mobile
sessions each year—and translate deep insights into enhanced digital
experiences.

Get a demo

Get a demo
 * Platform
    * Customer Journey Analytics
    * Mobile App Analytics
    * Session Replay
    * Performance Analytics
    * Product Analytics
    * Interaction & Heatmaps
   
    * Glassbox Insights Assistant New
    * Funnel Analysis
    * Struggle & Error Analysis
    * Voice of the Silent New
    * Digital Record Keeping
   
    * Tagless Data Capture
    * AI Inside
    * Integrations
    * Data Privacy & Security
    * Plans & Pricing

 * Solutions
   By industry
    * Financial Services
    * Insurance
    * Retail & E-commerce
    * Travel & Hospitality
    * Telecom
   
   By team
    * Marketing & E-commerce
    * Product & UX
    * Customer Experience
    * Data & Analytics
   
    * Engineering & DevOps
    * Customer Service
    * Compliance

 * Why Glassbox
    * Case Studies
    * Services & Customer Success

 * Resources
    * Resource Center
    * Blog
    * Events & Webinars
    * Maturity Assessment
    * Web Performance Benchmarks
   
    * Glossary
    * Website Performance Test
    * In-depth Guides

 * Company
    * About Us
    * Leadership
    * Partners
    * Investors
   
    * Contact Us
    * Careers We're hiring!
    * News

 * Customer Portal
 * SessionCam
 * Privacy Policy
 * Cookie Policy

© 2024 Glassbox

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