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DESIGNED FOR SAAS COMPANIES


SCALABLE AI SUPPORT THAT CAN HANDLE UP TO 60% OF YOUR SUPPORT TICKETS


SAAS COMPANIES ARE USING CUSTOMERLY TO ANSWER SUPPORT SPIKES, HIGH SUPPORT
VOLUME, OR SPEED UP THEIR RESPONSE TIMES WHILE MAKING SURE THE AI ALWAYS ANSWERS
BASED ON THEIR KNOWLEDGE BASE.

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Trained in <1 Week

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Supports all Languages

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Control the Escalation

TRY IT FOR FREE

No Credit Card Required

Book a Demo



Everything You Need For Both Your Website & Product

Live Chat

Video Call & Screenshare

Mobile App Available

500+ SaaS Companies Use Customerly to Instantly Handle 1000s of Tickets Daily



THE PROBLEM

60% Of Your Tickets Are Repetitive Questions (Especially During Spikes)

Chatbots Aren’t Smart Enough For Complex Or New Scenarios

Your Support Team Will Burn Out Answering This Much Volume

HOW IT WORKS

Here’s How You Can Train AI To Answer Most Tickets For You

(Even If You Get 1000s Per Day)

Finally an AI product I can trust to always answer based EXACTLY on our
knowledge base and always escalates to a human whenever it’s not confident
answering on its own.



Daniele Ratti, CEO at TeamSystem Fatture in Cloud

MIGRATING

Easily Import Your Knowledge Base

Unlike a chatbot there’s no need to setup complex workflows, just give
Customerly your knowledge base and it will follow it perfectly!

Free Article Import

Import your knowledge base articles without any additional cost.

Unlimited Imports

Transfer all your articles and contacts from Intercom, Zendesk, or Hubspot
regardless of quantity.

Train AI in One Day

Train the AI on all your answers in just one day for quick deployment.

ESCALATION 

Smooth Escalation To A Human (When Needed)

Here’s why you can trust Customerly to answer most of the tickets for you: 

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No assumptions - The AI will never make up answers that are not in your
knowledge base.

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Confidence Score - If the AI doesn’t feel confident answering it will escalate.

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Custom Escalation - You control at what time a human should come in.



Your Helpdesk, Your Tickets, Your Human + AI Conversations

All in 1 Inbox



Offer Global Support In Any Language

Suggested AI Replies That Make Human Replies Even Faster

Get Instant Feedback & Collect NPS Scores To Improve Even Further

HELP CENTER

Here’s How Updating Your Help Center Is 2x Faster

Update An Article Once & It Will Update All Future AI Replies & AI Suggestions

Turn A Human Answer Into A Fully Detailed HelpDesk Article Using AI

AUTOMATIONS

These Plug & Play Automations Can Cut Down Your Support This Week

10x the power of Customerly with pre-built automation templates, creating your
own chat flows, or even building your own use cases with our API.

EMAIL WORKFLOWS

Build Your Own Email Workflows With A Drag & Drop Builder

Feels like any other IFFTT editor where anyone in your team can build complex
sequences and chat flows based on common questions, website submissions, ticket
requests, and much more.

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50+ Integrations - Integrate with other tools you use to get the most out of the
automations you build.

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Easily migrate old sequences & contacts from other tools



CHATFLOWS

Watch Me Deploy 10+ Chat Automations In Under 3 Mins

In this email we added 10+ flows including trial extension, canceling a plan,
upgrading, welcoming new users, refunds, registering bugs, product questions and
many more…  

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Design your own automations - Each SaaS company has it’s needs, build your own
chat flows!

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Highly customizable - Change the goal, the trigger, the message, the following
messages, the escalation and way more! Make it your own.



Build Your Own Or Start With 30+ Pre-Built Workflows

Here are a few examples, there are many more!

Welcoming New Users

Add welcome messages or sequences for new users based on their behavior.

In- App Tutorials

Add chat messages triggered when a user hovers an element in your web app.

Pricing Page Abandons

Recover people on your pricing page that are about to leave with a catchy
message

Expand Full List

REST API

Want A Custom Use Case? Use Our API To Built It

Request a demo with one of our product experts and engineers to get an idea of
what you can build and what would be required to get there.

Book a Demo

LOVED BY 500+ SAAS COMPANIES

Companies Handle 100s Of Tickets Per Day Without Sacrificing Speed Or Quality

We get 100+ tickets a day. It was really overwhelming our team and slowing down
our response times. With Customerly we are now able to handle all of them with a
team of 5 and keep our response times lower than 30 mins!

Michele

Digital Consultant



Whenever we would launch a new feature we would get spikes of 2-3x the average
ticket size and our team couldn’t handle them. With Customerly around 80-90% are
handled through AI so it barely affects us when we get a spike now.

Michele

Digital Consultant



BOOK A DEMO

Let Us Show You How You Can Streamline Your Support This Week

Book a personalized demo with our product team and we will show you how
Customerly might help you. Show you concrete examples, chat flows, or any other
questions you have.

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Invite your support team

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We will answer any question you have

Book a Demo

FREE FOR 14 DAYS

Rather Try It Out Yourself? 

Get A Free Trial

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Answer up to 10,000 tickets during the free trial

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Invite unlimited team members during the trial

TRY IT FOR FREE

No Credit Card Required




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