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Submitted URL: http://www.tungsten-network.com/support
Effective URL: https://tungsten-network.my.site.com/contactCustomerSupport/s/?language=en_US
Submission: On August 26 via api from BE — Scanned from DE

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contactCustomerSupport
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 * Compliance
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English



Getting Started


Register Account

Configure Account

Set up Relationship

Send first invoice

Category

Account Information

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21 Article

How can I group multiple accounts together?

How to update your bank details?

How to modify your user access rights or other users' access rights?

Purchase Order Information

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13 Article

What to do if my Purchase Order is with wrong information?

What to do if my Purchase Order is missing from the portal?

How to get/view your Purchase Orders on the portal?

Invoice Information

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33 Article

What to do if your invoice is rejected by your customer?

Can I edit my invoice after I submitted it successfully?

How to check the status of your invoices? What does each status mean?

Login Information

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8 Article

I have not received the security code via email/SMS/App. What should I do?

I forgot my login details. Where can I recover my password or username?

How do I change the administrator of my account?

Portal Information

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34 Article

How to add a new user to your company account?

How to contact our Support and get assistance?

How can I reactivate my failed invoices?

Country Compliance

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12 Article

Poland Specifics – E-invoicing Mandate, Timeline, Testing Phases & KSeF

Switzerland Specifics: QR-IBAN, SCOR and QR reference code

Romania Specifics – E-invoicing Mandate, Timeline, FAQs & RO e-Factura



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Most Popular

How to convert my Purchase Order into an invoice?

Can I delete my invoices?

When and how do I get paid?

How to create an invoice/credit note on the portal?

How to connect to your Buyers?

How to create an account?

Video Library

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🎞️ How to reset your Password?


Duration: 3:04
We will discuss passwords, security, and MFA in this video.


🎞️ Canada Specifics - How to add Canadian VAT rates?


Duration: 2:18
How to add specific Canadian VAT rates such as GST or HST?


🎞️ How to use Tungsten Network - Webform Suppliers


Duration: 32:17
A complete video guide for Webform Suppliers.


🎞️ How to create an invoice/credit note on the Tungsten Network portal?


Duration: 5:04
A complete guide to create an invoice on a Webform account.



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