app.chattermill.com Open in urlscan Pro
34.90.105.109  Public Scan

Form analysis
0 forms found in the DOM

Text Content

UK BANKING DASHBOARD

Autorefresh

Total responses analysed
Volume of responses, Last 180 days

98,026
Created with Highcharts 10.1.0




Average score by language
Average score, Last 180 days vs Previous 180 days

Created with Highcharts 10.1.03.9 3.94.0 4.04.0 4.03.6 3.63.7 3.73.4 3.43.8
3.82.9 2.94.2 4.24.0 4.03.9 3.93.9 3.93.6 3.63.6 3.63.5 3.53.4 3.4
Romanian+0.2English-0.0Italian-0.1French+0.2German-0.1Spanish+0.2Portuguese-0.3Chinese+0.5
0246




Top 10 most negatively mentioned themes
Negativity index, Last 180 days

Created with Highcharts 10.1.04.87 4.873.14 3.142.81 2.812.11 2.112.06 2.061.61
1.611.31 1.311.28 1.280.99 0.990.91 0.91
App: Update / Version UsedSecurity: Log InProduct & Features: Transfers / Moving
MoneyProduct & Features: Debit / Credit CardsBug / Glitch: Crash / FreezeProduct
& Features: Versatility / FunctionsCustomer Care: ResponsivenessBug / Glitch:
Re-installation AttemptCustomer Care: Contact ChannelSecurity: Verification /
Identification




Example comments
8 responses

4
Just signed up but app easy to use. Suggest that identity verification expanded
to allow non-UK issued passports. In North of Ireland many people hold Irish
passports. A problem for anyone who doesn't have a driving licence.
App:Ease of Use / NavigationSecurity:Verification / Identification#example
26 Oct, 2021Review
4
Great! But the card recharge fees are too high. In addition, the cost of the
card is also not low.
Service:GeneralProduct & Features:Debit / Credit CardsService:Fees /
Commissions#example
26 Oct, 2021ReviewSee original (Italian)
4
Very easy to use, but logging out could be clearer
App:Ease of Use / NavigationSecurity:Auto Log-out#example
26 Oct, 2021Review
4
Excellent app, one of the best banking apps out there for capability. There are
a couple of things that could be improved, like the ability to change the
description when paying a regular payee. If you sent money the first time for
lunch then all future payments say lunch, even if it was dinner second time
around :-)
App:Best / WorstProduct & Features:Managing Payees#example
26 Oct, 2021Review
5
I haven't gotten my card yet 🤗
Product & Features:Debit / Credit Cards#example
26 Oct, 2021Review
5
Great app. Sometimes it's very slow and unresponsive.
App:GeneralApp:Speed of Use / Navigation#example
25 Oct, 2021Review
4
Would be great if it would let you amend standing orders.
Product & Features:Direct Debit / Standing Order#example
25 Oct, 2021Review
4
Works well sometimes slow to sign in.
App:GeneralSecurity:Log InApp:Speed of Use / Navigation#example
24 Oct, 2021Review





Challenger bank average app score over the last 3 months
Average score, Last 90 days vs Previous calendar month

Created with Highcharts 10.1.02.6 2.63.1 3.13.5 3.53.5 3.53.5 3.53.6 3.63.7
3.73.4 3.43.7 3.73.6 3.63.7 3.73.4 3.43.7 3.74.0 4.02.6 2.62.7 2.72.5 2.53.0
3.02.7 2.73.1 3.13.0 3.02.8 2.82.6 2.62.9 2.92.9 2.92.9 2.93.2 3.23.3 3.33.7
3.73.8 3.83.7 3.73.8 3.83.9 3.93.8 3.83.5 3.53.3 3.33.5 3.53.6 3.63.6 3.63.9
3.93.1 3.13.3 3.34.6 4.64.6 4.64.6 4.64.6 4.64.6 4.64.5 4.54.6 4.64.6 4.64.6
4.64.8 4.84.7 4.74.8 4.84.5 4.54.5 4.53.9 3.94.0 4.04.0 4.04.1 4.14.0 4.04.0
4.03.8 3.83.9 3.93.7 3.73.9 3.93.9 3.93.9 3.94.0 4.03.9 3.9
20221825May09162330Jun132027Jul11
12345
Monese
N26
Monzo
Starling
Revolut




Average app score by company - last calendar month vs previous
Average score, Last calendar month vs Previous calendar month

Created with Highcharts 10.1.04.6 4.64.0 4.03.8 3.84.3 4.34.0 4.03.7 3.73.6
3.63.0 3.02.0 2.04.7 4.74.2 4.24.0 4.04.0 4.03.9 3.93.6 3.63.5 3.52.8 2.81.9 1.9
Starling+0.1Natwest+0.2Santander+0.2Nationwide-0.4Revolut-0.1Monzo-0.1Monese-0.1N26-0.2HSBC-0.2
0246




What is it about security that is driving the negative feedback, by company?
Negativity index, Last 180 days

Created with Highcharts 10.1.04.8 4.82.4 2.40.8 0.80.1 0.12.3 2.32.4 2.40.8
0.80.4 0.41.5 1.51.9 1.90.6 0.60.1 0.10.2 0.20.6 0.60.3 0.30.1 0.1
Verification / IdentificationLog InGeneral SecurityAuto Log-out
0246
N26
Monzo
Revolut
Starling




What is it about the app that is driving the most negative feedback, and how
does this compare to the previous 3 months?
Negativity index, Last 90 days vs Previous 90 days

Created with Highcharts 10.1.05.2 5.21.7 1.71.1 1.11.1 1.10.6 0.60.4 0.40.7
0.70.5 0.50.2 0.24.5 4.51.6 1.61.0 1.01.0 1.00.6 0.60.5 0.50.5 0.50.4 0.40.2 0.2
Update / Version Used-0.7Speed of Use / Navigation-0.2Convenient /
Useful-0.1Ease of Use / Navigation-0.1Device Compatibility-0.0Notifications /
Alerts+0.1Layout / Design-0.3Best / Worst-0.1Reliable+0.0
0246




What is it about the product that is driving the negative feedback, by company?
Negativity index, Last calendar month

Created with Highcharts 10.1.07.8 7.85.2 5.21.3 1.31.1 1.10.7 0.70.4 0.40.4
0.40.2 0.22.9 2.92.9 2.91.0 1.00.3 0.31.6 1.60.7 0.70.3 0.30.3 0.34.0 4.03.9
3.91.0 1.00.0 0.00.4 0.40.1 0.10.7 0.70.6 0.60.2 0.20.1 0.10.1 0.10.4 0.40.5
0.51.5 1.50.4 0.40.3 0.30.3 0.30.1 0.10.1 0.1
Transfers / Moving MoneyDebit / Credit CardsVersatility / FunctionsDirect Debit
/ Standing OrderTouchID / FaceIDAccount InformationTransactions / Statements
InformationAvailable Balance InfomationContactless / Apple PayManaging
PayeesPending Transactions
0246810
N26
Monzo
Revolut
Starling




Negativity towards access / logins over time
Negativity index, 01 Sep - 31 Dec, 2021

Created with Highcharts 10.1.064 6456 5652 5263 6367 6768 6846 4663 6357 5764
6468 6878 7887 8788 8861 6173 7350 50100 100
2021Sep132027Oct111825Nov08152229Dec132027
0255075100
030




Which areas of the business' are driving the most positive and negative
feedback?
Sentiment distribution, Last 90 days

Created with Highcharts 10.1.08.1k 8.1k7.5k 7.5k 30.3k 30.3k6.6k 6.6k7.6k 7.6k
AppProduct & FeaturesServiceSecurityBug / GlitchCustomer CareCompany / Brand
020.0k40.0k
Positive
Neutral
Negative




How has sentiment towards the product & features changed?
Net sentiment, Last 90 days vs Previous 180 days

Created with Highcharts 10.1.017 17-5 -55 55 5-7 -7-13 -13-26 -26-61 -61-62
-62-63 -63-80 -8032 329 97 72 2-2 -2-18 -18-35 -35-45 -45-60 -60-70 -70-76 -76
Managing Payees+15.3Available Balance Infomation+14.4Transfers / Moving
Money+2.2Versatility / Functions-2.7Direct Debit / Standing Order+5.0Debit /
Credit Cards-4.8Transactions / Statements Information-9.5Account
Information+16.4Contactless / Apple Pay+2.1TouchID / FaceID-7.4Pending
Transactions+3.7
-100-50050100




Powered byChattermill

Loading Dashboard