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Submission Tags: falconsandbox
Submission: On September 11 via api from US — Scanned from US
Submission Tags: falconsandbox
Submission: On September 11 via api from US — Scanned from US
Form analysis 1 forms found in the DOM
<form id="jp-carousel-comment-form">
<label for="jp-carousel-comment-form-comment-field" class="screen-reader-text">Write a Comment...</label>
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<label for="jp-carousel-comment-form-email-field">Email</label>
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</form>Text Content
Skip to content TfL Employee hub WELCOME TO OUR TFL EMPLOYEE HUB We continue to experience issues with some internal systems following a cyber security incident. Some colleagues are unable to access Platform intranet, so we’ve set up this hub site to share information. WHAT YOU NEED TO DO * Be vigilant and check this site regularly for updates. * Wear your identity pass while on TfL premises, show it if asked, and remove it when you leave. * Politely ask anyone who is not wearing visible ID. Escort them to get their pass. If they refuse, let security or your line manager/people leader know. If a colleague asks to see your ID, please show it. * All permanent colleagues must now carry both their staff Oyster and photocard with them as an additional form of identification. * Be patient while we work through these issues, with each other and our support teams, who are inundated with requests for help. * Speak to your line manager/people leader if you’re unable to access apps or services. * Support customers and reassure them that transport services continue to operate safely and reliably. Q & AS I can’t get into my account – what should I do? If you’re locked out of your account, speak to your line manager/people leader. I have been asked to reset my password – what should I do? Do not reset passwords at this stage even if that means you’re not able to log in. Inform your line manager/people leader. What if I can’t get into an app or service? Speak to your line manager/people leader. How is this impacting our operational services? Our services and the network remain safe, secure, and operating as usual. In-station and journey planning information is working, but some live Tube arrival information isn’t available on some digital channels. How can customer facing operational colleagues help? Continue to work as normal, maintaining your normal high standards of security, safety and service to deliver for our customers and keep London moving. Are our customers impacted? We’ve temporarily restricted access to journey history for pay as you go contactless customers and limited access to some live travel data via apps. The photocard portal is also temporarily offline. We’re working to bring everything back online as quickly as possible. How long will the incident go on for? We can’t predict how long it will take for things to return to normal, but our T&D teams are working hard to restore full access. What is TfL doing to prevent future cyber incidents? We do everything we can to ensure the security of our systems and customers, continually monitoring for signs of attempted unauthorised access and immediately investigating suspicious activity. What can I do as an individual to help? Be vigilant and follow our cyber security policies. Don’t click on any unknown or suspicious links in emails, social media posts or on websites and don’t re-set your password if prompted. KEY CONTACTS Business services: Our 1729 helpdesk phoneline is not available. You can still email 1729helpdesk@tfl.gov.uk if your query is business critical. Technical queries: The Tech & Data Service Desk is experiencing technical issues – please only contact 0343 222 0033 with urgent technical enquiries. Safety, Health & Environment support: Contact your SHE business partner with urgent queries relating to the safe operation of our services, the health and or safety of colleagues and customers and for questions regarding SHE legal compliance. Speak to your line manager/ people leader if you do not have contact details for your local SHE business partner. Wellbeing services: Occupational Health has limited ability to view and book appointments, but you can contact luohme@tube.tfl.gov.uk with urgent questions and referrals. Please consider using our Employee Assistance Programme as an alternative source of support. * Confidential helpline – 0800 470 2129 (staffed 24/7) * Manager support line – 0800 1116385 (8am-6pm). * Confidential Vita Health online hub (my-eap.com) (ask your line manager/people leader for organisation) Thank you We appreciate this is taking some time but it’s critical we get this right. Most importantly, our public transport network continues to be safe, secure and operating as normal. Thank you for your patience and continuing to provide excellent service to our customers and city. TfL Employee hub Information and latest updates for Transport for London employees SOCIAL * Facebook * Instagram * Twitter/X © TfL 2024 Loading Comments... Write a Comment... Email Name Website