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Text Content

+49(800)100 0058 | 08:30 - 18:30 CEST
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 * Products
   Products
    * OVERVIEW
      * Why Veeam
      * Modern Data Protection
      * Pricing
    * SOLUTIONS FOR
      * Enterprise
      * Small Business
      * Service Providers
    * BACKUP & RECOVERY
      * Veeam Backup & Replication
      
      * Workloads
        
        Virtual  VMware | Hyper-V | AHV
        Cloud  AWS | Azure | Google | IBM 
        SaaS  Microsoft Office 365
        Physical  Windows | Linux | Mac | UNIX | NAS
        Applications  Oracle | SAP | Microsoft
        NEW  Kubernetes Native
    * FREE TOOLS
      * Veeam Backup & Replication Community Edition
      * All Free Tools

 * Solutions
   Solutions
    * Modern Data Protection
      * Veeam Platform
    * USE CASES
      * Customer Solutions
      * Backup Modernization
      * Ransomware Protection
      * Hybrid Cloud Acceleration
      * Data Security & Compliance
      * Remote Workers
      * BaaS and DRaaS
      * Service Providers Solutions
      * Infrastructure Protection
      * Off-Site Backup and Disaster Recovery
      * Public Cloud Data Protection
    * Partner Solutions
      * HPE + Veeam
      * Cisco + Veeam
      * Lenovo + Veeam
      * NetApp + Veeam
      * Microsoft + Veeam
      * AWS + Veeam
      * Google + Veeam
      * VMware + Veeam
      * IBM + Veeam
      * Nutanix + Veeam
      * Pure Storage + Veeam
    * BUSINESS TYPE
      * Enterprise
      * Small Business
      * Service Providers
    * INDUSTRY
      * Healthcare
      * Federal Government (FED)
        
      * State & Local Government
      * Educational Institutions

 * Resources
   Resources
    * Training and Education
      * How to Videos
      * FREE On-demand Training
      * Course and Certifications
    * On-demand content
      * Analyst Reports
      * White Papers
      * Webinars
    * Community
      * Veeam R&D Forums
      * Veeam Community Resource Hub
      * Veeam Blog
    * Live Events
      * VeeamLive Show
      * Experts Webinars
      * Product Demos
    * For Veeam Customers
      * Technical Documentation
      * Knowledge Base
      * FAQs
    * Customer Stories
      * Airbus
      * Rabobank
      * GNC
      * View all
    * All Content

 * Partners
   Partners
    * WHY PARTNER WITH VEEAM
    * Become a Partner
      * Value-Added Resellers
      * Service Providers
      * Global Systems Integrators
    * Already a Partner?
      * Sign in to the ProPartner Portal
    * Find a Partner
      * Find a Value-Added Reseller
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      * Find a Distributor or Aggregator
    * Alliance Partners
      * Technology Alliance Partners
      * Alliance Technical Programs

 * Company
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      * Careers
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    * Community Experts
      * Veeam Vanguards
    * Events
      * Industry Events
      * VeeamON 2021

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    * Need information?
      * How to buy
      * Pricing & Licensing
      * Licensing FAQs
      * Special Offers
    * Ready to buy?
      * Find a Value-Added Reseller
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      * Renewal Center

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VEEAM PRIVACY NOTICE





LAST UPDATE: JULY 29, 2021

Veeam is committed to protecting your privacy and to complying with all
applicable data privacy laws. This Privacy Notice tells you about Veeam’s
practices with respect to the collection, use, processing, storage, transfer,
protection, and/or disclosure of Personal Information. Veeam does not collect,
use, or share Personal Information except as described herein.

In this Privacy Notice, we cover the following issues:

 * Who Are We?
 * Scope of This Notice
 * Collection of Personal Information
 * Use of Personal Information
 * Disclosure to Third Parties, Service Providers, and Others
 * Cookies
 * Your Data Privacy Rights
 * Data Security
 * Storing and Transferring Personal Information
 * Children’s Privacy
 * Links to Third Party Websites
 * Changes to This Privacy Notice
 * Questions




WHO ARE WE?

Veeam is a global leader in data management and data protection solutions across
the globe, offering a variety of data backup and replication software products.
We operate in over 160 countries and have offices in over 35 countries
worldwide. 

Under the General Data Protection Regulation (“GDPR”), Veeam Software Group GmbH
is the “data controller” for Personal Information collected that is subject to
this Privacy Notice. The address for Veeam Software Group GmbH is:

Linden Park Lindenstrasse 16
Baar, CH-6340
Switzerland

In addition, you can email us with any questions about this Privacy Notice at
privacy@veeam.com.




SCOPE OF THIS NOTICE

This Privacy Notice applies to Personal Information (as defined below) that we
may collect through the following:

 * Our website, www.veeam.com, including any subdomains or affiliated websites
   that connect to this Privacy Notice, as well as any other Veeam-branded
   digital properties;
 * Interactions with current and prospective customers, including, for example,
   free product downloads, requests for marketing materials or other product
   information;
 * Professional events, industry conferences, including events hosted or
   sponsored by Veeam; and
 * Third-party websites and platforms where your contact information or other
   Personal Information is public and available to other users.

Note: This Privacy Notice does not apply to Personal Information Veeam may
collect as part of its employee recruitment process. For more information about
the Personal Information we collect as part of that process and how we use,
share, and secure that information, please visit Veeam’s Recruiting Privacy
Notice.




COLLECTION OF PERSONAL INFORMATION

Personal Information (“Personal Information”) refers to information that can be
used to identify, either directly or indirectly, an individual to whom the
information applies. As used in this Privacy Notice, Personal Information has
the same meaning as “personal information,” “personal data,” “personally
identifiable information,” or any similar term referenced in applicable law.
Aside from publicly available information, Personal Information that Veeam
collects is a function of how you interact with us. Below is a chart that lists
what Personal information may be collected:

Activity Personal Information Collected May Include Visiting Our Websites
 * Device identifiers (including IP address);
 * The domain name of the website that directed you to our website;
 * The number of times you have visited our website;
 * The average time spent on a page; and
 * What pages you viewed.

For more information, see “Cookies” below.

Professional Events
 * Contact information, including potentially your name, mailing address, phone
   number, email address, contact preferences.

Third-Party Sites or Platforms
 * Contact information, including potentially your name and email address;
 * Any username you may have on that other site or platform; and
 * Any other information you may make available to the public or authorized
   users on that site or platform.

Participating in Online Veeam Forums
 * Contact information, including potentially your name, mailing address, phone
   number, email address, contact preferences;
 * Login information (account number, password); and
 * Social media account information.

Request Marketing Materials (including newsletters, white papers, etc.)
 * Contact information, including potentially your name, mailing address, phone
   number, email address, contact preferences;
 * Login information (account number, password);
 * Marketing preferences; and
 * Social media account information.

Request Product Downloads
 * Contact information, including potentially your name, mailing address, phone
   number, email address, contact preferences;
 * Login information (account number, password);
 * Marketing preferences; and
 * Social media account information.

Customer Service
 * Contact information; and
 * Information about the question or problem you are contacting us about which
   you choose to voluntarily provide to us.

Interactive Website Elements (e.g., Forums or Blog Comments)
 * Username and other contact information;
 * Any information you post to the forums or public boards.



Except for publicly available information or information we collect via cookies
and similar technologies (see below), all the above-mentioned Personal
Information is collected from you. In some cases, it is collected from you
directly by Veeam (such as when you input the information into our website to
download certain materials); in other cases, it is collected by a Veeam partner
and shared with Veeam (such as when (i) you register for an industry conference
where Veeam is a sponsor, (ii) you click on a Veeam advertisement on a third
party platform, (iii) you purchase a product from an authorized reseller of
Veeam products and the order is provided to Veeam, or (iv) you register for a
course related to Veeam software and/or seek certification from Veeam). 

Your Personal Information will be stored only for the time period necessary to
fulfill the purposes outlined in this Privacy Notice, unless otherwise required
or permitted by law.




USE OF PERSONAL INFORMATION

We use the Personal Information we collect for the following purposes:

 * To Provide Requested Information or Materials. For example, we may use
   Personal Information to deliver materials requested about a specific product,
   to answer a question asked about how a product works, or to deliver a
   requested product download or license keys for product licenses purchased.
 * To Market Our Products and Services. For example, we may use Personal
   Information to provide marketing and promotional information about products
   and services that Veeam offers. Information you have provided to third
   parties may be combined with information we already have about you and may be
   used to create more tailored advertising and products. For information about
   how you can opt-out of receiving marketing communications from us at any
   time, or withdraw your consent to receive such communications, see the
   section titled “Your Data Privacy Rights.”
 * For Business Analytics. For example, we may use Personal Information to track
   behavior at the aggregate/anonymous level to identify and understand trends
   in usage and the various interactions with our websites and marketing content
   and determining the effectiveness of our marketing.
 * For Website Optimization. For example, we may use Personal Information to
   administer our website and for internal operations of the website, including
   troubleshooting, data analysis, testing, research, and statistical purposes;
   to improve user experience; and as a part of our efforts to keep our websites
   safe and secure.
 * To Comply With Our Legal Obligations. For example, we may use Personal
   Information to identify website visitors, including for account
   authentication purposes; to carry out our obligations and enforce our rights
   arising from any agreement to which Veeam is a party; and to respond to valid
   legal requests for information.
 * Fraud Prevention. For example, we may use Personal Information to prevent,
   protect against, investigate, or prosecute any fraud, abuse, or other misuse
   or illegal activity using our products or services.
 * Legal Claims. We may use Personal Information to establish or preserve a
   legal claim or defense against a legal claim.
 * Other Purposes Related to Your Interactions With Veeam. For example, we may
   use Personal Information to register you for an event, offer you the
   opportunity to participate in contests or promotions, to provide you with
   contest prizes or promotional materials (subject to any terms and conditions
   related to such contest or promotion), to create an account for you on our
   websites, to provide customer service (if you are a customer), to respond to
   a specific question, or to register you for courses or certifications that
   Veeam or its partners may offer.

Veeam will only collect, use, or share Personal Information for the purposes
disclosed to you in this Privacy Notice.

Note that some of Veeam’s websites contain interactive elements, such as
discussion forums and blogs that allow individual users to publish their own
content which will then be made available to other users. Any information posted
on these blogs and forums becomes public, which means it could be read,
collected or used by other users in any manner.

 * Lawful Bases for Processing. In certain jurisdictions, we may only process
   Personal Information if we have a lawful basis on which to do so. The lawful
   bases for the processing described above includes:
 * Performance of the Contract. Sometimes, such as when we use your contact
   information to send you information you have requested, the reason we process
   Personal Information is to perform the service which you have requested of
   Veeam.
 * Legitimate Interests. In many cases we process data because it is in our
   legitimate interest to do so, and that interest is not overridden by your
   privacy interests. This applies, for example, when we process Personal
   Information as part of our fraud prevention program, where our legitimate
   interest is in ensuring the appropriate use of our services and products, or
   to collect business analytics data, where our legitimate interest is in
   improving our business, services, and products.
 * Consent. In some cases, we do not process your Personal Information unless we
   have your consent to do so. In particular, we will not send you marketing
   materials unless you have consented to receiving them.
 * Legal Obligation. In some cases, we collect, process, and share Personal
   Information because we have a legal obligation to do so. For example, if we
   are subject to valid legal process, we may have no choice but to provide the
   sought after information.




DISCLOSURE TO THIRD PARTIES, SERVICE PROVIDERS, AND OTHERS

Veeam may share Personal Information with our worldwide partners (e.g.
marketing, education, distribution, and reseller partners, online marketplaces,
data hosters and other service providers to or for Veeam) to perform one or more
of the functions or purposes outlined above on Veeam’s behalf.

Specifically, we may disclose Personal Information that we collect or that you
provide to us in the following circumstances:

 * To our partners, service providers and other third parties with whom we share
   Personal Information to support our efforts to provide the services and
   products we offer (e.g. to analyze data, host data, provide customer support,
   teach courses related to our products, and deliver online and offline
   marketing communications).
 * As required by law, such as to comply with any court order, subpoena or other
   law or legal process, or when we believe in good faith that disclosure is
   necessary to protect our rights, protect your safety or the safety of others,
   investigate fraud, or respond to a governmental or regulatory request.
 * To related Veeam entities, for customer support, marketing, technical
   operations, and account management purposes.
 * To a buyer or other successor in the event of a merger, sale or transfer of
   some or all of Veeam’s assets.

Third parties with whom we share Personal Information are bound by all relevant
and applicable data privacy laws and/or terms of confidentiality.




COOKIES

Veeam’s websites, advertisements, emails, and online services may use certain
automatic data collection technologies, such as cookies, web beacons, and pixel
tags, to collect data, including personal information. This data helps us to
understand our users’ behavior, web searches, and where on our websites users
have visited. We use cookies to distinguish among different users of our
website, to help us provide you with a good experience when you browse our
websites, and to allow us to improve our websites.

For more information about how Veeam uses Cookies and similar technologies,
please visit our Cookie Notice.




YOUR DATA PRIVACY RIGHTS

Generally

Veeam is a global company, and we collect personal information from individuals
all over the world. We strive to comply with all applicable privacy and data
security laws around the globe, including GDPR, the California Consumer Privacy
Act (“CCPA”), and other applicable laws. To that end, we offer a number of tools
to help maximize your control over the information Veeam may have about you.

If you have consented to receive communications, you can manage what information
you receive from Veeam about products and services and how such information is
received by specifying your communication preferences and subscription details
at the subscription preferences page.

If you provided consent, but later wish to discontinue receiving marketing
and/or non-transactional e-mails from us, you may do so in the “My Account”
section of our website or using an "unsubscribe" link in any email or the
Veeam unsubscribe page. Note that this does not apply to transactional emails
related to users’ business relationship with Veeam.

In the event you choose not to provide certain Personal Information, we may not
be able to respond completely or adequately to your questions, provide updates,
and/or information about our products and services. We will however continue to
use your Personal Information for the limited purpose of sending you important
notices relating to information about your purchases, changes to our policies
and agreements, or for other reasons permitted by applicable law.

Your GDPR and California Privacy Rights.

Where GDPR and CCPA applies to the Personal Information we have collected, you
may have certain rights you can exercise under certain circumstances. These may
include:

 * Right of Access/Right to Know/Right to Data Portability: You have the right
   to request that Veeam disclose to you the Personal Information we collect,
   use, or share about you, as well as information about our data privacy
   practices.
 * Right of Erasure/Deletion: You may have the right to request that we delete
   the Personal Information that we have collected from you or about you.
 * Right to Object: You may have the right to object to, or opt-out of, certain
   processing Veeam undertakes with your Personal Information.
 * Right to Rectification: You may have the right to correct any incomplete or
   inaccurate Personal Information Veeam may hold about you.
 * Right to Non-Discrimination: Veeam will not discriminate against you for
   exercising any of these rights.
 * Right to Lodge a Complaint: Under GDPR to lodge a complaint with an
   appropriate data protection authority if you have concerns about how we
   process your Personal Information.

Veeam does not “sell” your Personal Information.

Some of these rights can be exercised at the subscription preferences page. For
example, you can correct certain of the Personal Information we have about you,
you can withdraw consent for or object to certain processing, and you can
restrict certain processing.

For any other requests to exercise your GDPR and CCPA privacy rights, please
email us at privacy@veeam.com.

Note that to protect the security, confidentiality, and integrity of your
Personal Information, we may need to verify your identity before processing your
request. In some cases we may need to collect additional information to verify
your identity, such as a government issued ID.

Finally, under the CCPA you may exercise these rights yourself or you may
designate an authorized agent to make these requests on your behalf. If you
choose to do that, we may seek additional information to ensure that you have
actually designated the agent to make the request.




DATA SECURITY

Veeam takes the security of Personal Information seriously. To protect Personal
Information against accidental or unlawful destruction, loss or alteration,
Veeam uses risk-based technical and organizational security measures reasonably
designed to prevent any unauthorized disclosure or access. For example, Veeam
has implemented strict security controls, intrusion detection software and
processes to alert us in the case of a potential or actual intrusion of our
information systems.



STORING AND TRANSFERRING PERSONAL INFORMATION

Veeam is a global organization so the information you provide to Veeam may be
transferred or accessed by Veeam corporate entities in Switzerland and other
countries around the world. No matter where Veeam stores or accesses Personal
Information, it is collected, used, shared, and protected in accordance with
this Privacy Notice.

Veeam uses approved Standard Contractual Clauses for the transfer of Personal
Information collected in the European Economic Area and Switzerland to third
countries.

Veeam also abides by the Asia-Pacific Economic Cooperation (APEC) Cross Border
Privacy Rules System. The APEC CBPR system provides a framework for
organizations to ensure protection of Personal Information transferred among
participating APEC economies. 




CHILDREN’S PRIVACY

Veeam will not knowingly collect Personal Information from any person that is
not a legal adult, as defined by local law, without insisting that they seek
prior parental consent, if such consent is required by applicable law. Veeam
does not target children in connection with its products, services, and
websites. In the event Veeam uses or discloses Personal Information of a person
that is not a legal adult, Veeam will seek parental consent pursuant to local
laws and regulations in order to protect the person that is not a legal adult.



LINKS TO THIRD PARTY WEBSITES

Veeam is only responsible for privacy practices of Veeam and its websites.
Veeam’s website may contain links to other websites for additional information
and convenience. Veeam does not control those other websites, endorse or make
any representation about other websites, and is not responsible for the privacy
practices of those other websites.



CHANGES TO THIS PRIVACY NOTICE

As a technology company, our systems will mature and change as will this Privacy
Notice. Changes to this Privacy Notice with the most recent revision date will
be posted at www.veeam.com. We will take steps to notify you of the material
changes to this Privacy Notice by posting the changes here or contacting you by
e-mail.



QUESTIONS

Veeam is committed to responding to reasonable requests to review any of your
Personal Information we may have and to amend, correct, or delete any
inaccuracies. To have your information amended, corrected, or deleted, or if you
have any questions that weren’t answered in this Privacy Notice, you can contact
us at Veeam Software Group GmbH, Linden Park Lindenstrasse 16 Baar, CH-6340 or
email us at privacy@veeam.com.
Product News

By subscribing, you are agreeing to receive information about Veeam products and
events and to have your personal information managed in accordance with the
terms of Veeam's Privacy Policy. You can unsubscribe at any time.

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marketing service provided by Marketo. This tracking cookie allows a website to
link visitor behaviour to the recipient of an email marketing campaign, to
measure campaign effectiveness. xlly_s .youku.com 1 day Collects data on visitor
interaction with the website's video-content. This data is used to make the
website's video-content more relevant towards the visitor. _sp_ses.7c84
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Targeting cookies are used to identify visitors between different websites, eg.
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Cookie report Name Domain Expiration Description pr-pr .veeam.com 1 year
Encoding user email address for progressive profiling functionality bargain_site
.veeam.com Session Check if the user had the Bargain web site referral NID
.google.com 6 months This cookie is set by DoubleClick (which is owned by
Google) to help build a profile of your interests and show you relevant ads on
other sites. _gcl_au .veeam.com 3 months Used by Google AdSense for
experimenting with advertisement efficiency across websites using their services
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advertisement and for efficient retargeting. MUID .bing.com 1 year This cookie
is widely used my Microsoft as a unique user identifier. It can be set by
embedded microsoft scripts. Widely believed to sync across many different
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number of visits, average time spent on the website and what pages have been
loaded, with the purpose of displaying targeted ads. test_cookie
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Presents the user with relevant content and advertisement. The service is
provided by third-party advertisement hubs, which facilitate real-time bidding
for advertisers. _gd_visitor www.veeam.com 2 years Collects visitor data related
to the user's visits to the website, such as the number of visits, average time
spent on the website and what pages have been loaded, with the purpose of
displaying targeted ads. _gd_session www.veeam.com 4 hours Collects visitor data
related to the user's visits to the website, such as the number of visits,
average time spent on the website and what pages have been loaded, with the
purpose of displaying targeted ads. _fbp .veeam.com 3 months Used by Facebook to
deliver a series of advertisement products such as real time bidding from third
party advertisers personalization_id .twitter.com 2 years This cookie carries
out information about how the end user uses the website and any advertising that
the end user may have seen before visiting the said website. UserMatchHistory
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relevant ads can be presented based on the visitor's preferences. bcookie
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content of the website via social media. lidc .linkedin.com 1 day This is a
Microsoft MSN 1st party cookie that ensures the proper functioning of this
website. bscookie .www.linkedin.com 2 years Used by the social networking
service, LinkedIn, for tracking the use of embedded services. IDE
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information about how the end user uses the website and any advertising that the
end user may have seen before visiting the said website. _gd_visitor
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website, such as the number of visits, average time spent on the website and
what pages have been loaded, with the purpose of displaying targeted ads.
_gd_session go.veeam.com 4 hours Collects visitor data related to the user's
visits to the website, such as the number of visits, average time spent on the
website and what pages have been loaded, with the purpose of displaying targeted
ads. _gd_visitor community.veeam.com 2 years Collects visitor data related to
the user's visits to the website, such as the number of visits, average time
spent on the website and what pages have been loaded, with the purpose of
displaying targeted ads. _gd_session community.veeam.com 4 hours Collects
visitor data related to the user's visits to the website, such as the number of
visits, average time spent on the website and what pages have been loaded, with
the purpose of displaying targeted ads. sp sp.bizzabo.com 1 year This cookie is
associated with Eventbrite and is used to deliver content tailored to the end
user's interests and improve content creation. This cookie is also used for
event-booking purposes.

Functionality cookies are used to remember visitor information on the website,
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Cookie report Name Domain Expiration Description PopupBannerRejected .veeam.com
Session Saves user preferences in hiding certain pop-up banners. tu
community.veeam.com 2 years Set for internal community events - unique hash
anon:new_visit community.veeam.com 30 minutes Boolean true/false t
community.veeam.com Session Set for internal community events - session value
lastactivity community.veeam.com 6 months String: timestamp Collapsed
community.veeam.com 1 year Holds collapsed content topics community.veeam.com 2
days Numerical ID's of the topics visited by the user - Used to identify
returning visitors to a topic page phpbb3_k5uex_k .forums.veeam.com 1 month
Cookie is associated with phpBB software and used to store session key.
phpbb3_k5uex_sid .forums.veeam.com 1 month Cookie is associated with phpBB
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Cookie is associated with phpBB software and used to store authenticated User
ID. drift_campaign_refresh www.veeam.com 30 minutes Sets a unique ID for the
specific user. This allows the website to target the user with relevant offers
through its chat functionality. AnalyticsSyncHistory .linkedin.com 1 month Used
to store information about the time a sync with the lms_analytics cookie took
place for users in the Designated Countries lang .linkedin.com Session Used to
store language preferences to serve up content in the stored language. drift_aid
www.veeam.com 2 years This is the anonymous identifier token used to tie the
user to the profile within the Drift system. This allows Drift to remember the
information that this user has provided through the chat on subsequent site
visits. driftt_aid www.veeam.com 2 years This is the anonymous identifier token
used to tie the user to the profile within the Drift system. This allows Drift
to remember the information that this user has provided through the chat on
subsequent site visits. BIGipServerabjweb-nginx-app_https go.veeam.com Session
Marketo MunchkinEnables Marketo forms functionality. language www.veeam.com
Session There are many different types of cookies associated with this name, and
a more detailed look at how it is used on a particular website is generally
recommended. However, in most cases it will likely be used to store language
preferences, potentially to serve up content in the stored language. The ICC
category given here is based on this usage. cna .mmstat.com 10 years Allows
users to view videos. We embed videos from Youku channel. This may set cookies
on your computer once you click on the Youku video player. cna .youku.com 20
years Allows users to view videos. We embed videos from Youku channel. This may
set cookies on your computer once you click on the Youku video player. sca
.mmstat.com Session Allows users to view videos. We embed videos from Youku
channel. This may set cookies on your computer once you click on the Youku video
player. atpsida .mmstat.com Session Allows users to view videos. We embed videos
from Youku channel. This may set cookies on your computer once you click on the
Youku video player. isg .youku.com 6 months Allows users to view videos. We
embed videos from Youku channel. This may set cookies on your computer once you
click on the Youku video player.

Unclassified cookies are cookies that do not belong to any other category or are
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.veeam.tt.omtrdc.net 31 minutes veeam!mboxPC .veeam.tt.omtrdc.net 2 years
TS01fac3f6 apt.techtarget.com Session countryCode .veeam.com 1 day

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