community.docusign.com
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URL:
https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On October 17 via api from RU — Scanned from DE
Submission: On October 17 via api from RU — Scanned from DE
Form analysis 2 forms found in the DOM
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<div class="algolia-search--forum algolia-search" data-preact="algolia/components/Search"
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</div><!--searchTerm-->
</form>Name: forgotPassword — POST /member/forgotPassword
<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1086465904" data-mn="ItemView" data-mn-app="frontend">
<div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
<div class="box box__pad is-hidden">
<ul></ul>
</div>
</div>
<div class="form__row">
<div class="first">
<label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
</div>
<div class="second">
<input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
</div>
</div>
<div class="form-row first">
<button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send Message <div class="loader"></div></button>
<a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
</div>
<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="BAx-mQfFHTb8Qi2kPu6PBc-ys8-vgxWJUnXTPQix974">
</form>Text Content
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,797 Topics
* 14,379 Replies
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4797 Topics
Recently Active
Most Replies Most views Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
07
A
23 days ago
Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?
Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇
11020
1 month ago
D
danbariaultNewcomer
asked in eSignature
New Problem - can't sign my document
I have never had an issue with Docusign before. When I attempt to sign the
document fails to load (imagine a spinning wheel). Any suggestions?
08
N
18 minutes ago
F
fdhaikusNewcomer
asked in eSignature
sending multiple documents
If I send two documents for signature within one send, does it get billed as one
envelope or two?
01
A
1 hour ago
S
StclairNewcomer
asked in eSignature
Allowing for someone to "approve" document without it being registered as
"signed"
I have been talking to a lot of people at Docusign both in the support
department and in the sales department and it appears there is no solution to
this process - so just leaving this here in case someone has a work around or
there are any further developments. I would like to be able to send a document
to an internal person for approval, that doesn’t then register the document as
“signed” and still allows for corrections - mainly being able to swap out the
document. The reasoning here is once the document is approved and sent to the
external client, we often receive requests for amendments, and it’s currently
costing us a fortune in having to void envelopes and resend a new one. Whilst I
can take this internal approval process offline and out of Docusign, and instead
send the document to the client first, I would really prefer to have the entire
process kept within Docusign. If the “needs to view” function didn’t
automatically send to the next in line, this would solve a lot of my pr
02
S
2 hours ago
R
RezaNewcomer
asked in eSignature
Change signature
I received a file via DocuSign for signing sent by an email from my manager, at
the time I did not have a DocuSign account. It was my first time using DocuSign,
while trying to familiarize myself with the process, I uploaded a signature as a
test. Now, I am unable to change this signature to the correct one. I searched
for the solution, I found out that I need to create an account to change the
signature, I have since created a DocuSign account, but the file doesn't exist
in my account to sign it! I even tried to register my signature in my account
and the tried to sign the file in my email but it still use the first
signature(the test one) Could you please assist me in accessing the file in my
account or guide me on how to change my signature for this document? Thank you
for your time and assistance. I look forward to your guidance on resolving this
issue.
02
A
3 hours ago
J
justanotherdevNewcomer
asked in eSignature
Formula to add business days to signed date
Hello, I have a query related to display of dynamic dates in the Docusign form.
We are trying to use FormulaTab field to add 3 business days from Date Signed to
display a date to the user. As per Docusign docs
(https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/tabs/calculated-fields/)
we can use the formula to do basic date manipulation like AddDays([todaysDate],
3) but is there a way to do a bit more complex manipulation like add 3 business
days. And to follow up, while adding 3 business days skip holidays as well ?
Ideally we can generate new doc everyday with the updated date but I was hoping
we could avoid it.
12
C
3 hours ago
A
Alan SearlNewcomer
asked in eSignature
QES Testing (Pre-Launch)
We are due to go live with QES at the beginning of November. As you would expect
we have watched the DocuSign video, which is very helpful, but for obvious
reasons we wanted to test the process ourselves ahead of roll-out. However, when
issuing a document (from the Sandbox) requiring a QES to one of the team using
their work email address, the process didn’t work: issuing from live also didn’t
work, but issuing to a staff member’s personal email address DID work and worked
well. Is there a restriction that prevents us issuing to colleagues using their
work email addresses - may be because they are already within one of our
DocuSign groups? We never encountered that problem when testing documents
requiring only a Simple Signature - even with the addition of 2FA. Do we need to
tweak a setting? If one of the Community has experience of this, and can share,
I would be grateful. Thank you. Alan
03
C
3 hours ago
B
boniNewcomer
asked in eSignature
I'm stuck in trying to cancel! Help, please!
My account is suspended as I no longer use it and I refuse to pay for something
I won’t use.I go through the pages to cancel with Admin, but it wants me to pay
before it lets me cancel. I’ve replied to the invoice thats sent to me to
cancel, but nothing happens. How can I get rid of this? I haven’t used it in
over a year. Thanks, boni
01
C
4 hours ago
S
S FrancoNewcomer
asked in eSignature
accessing an old doc
How can I access a doc that I signed over a year ago that has been deleted by
the originating docusign user/creator?
01
C
4 hours ago
R
rmyersNewcomer
asked in eSignature
What is the difference between 'opened' and 'viewed' actions by the recipient?
When reviewing the Envelope History, two actions in the “Action” column are
“Opened” and “Viewed”. What is the difference between these two actions? For
example, do both actions provide evidence the recipient saw the email and at
least opened/viewed the document? Sometimes when recipients have not signed the
document, I email them and indicate, “I notice you opened (and/or viewed) the
document on xxxx but have not signed it. The deadline for xxxx has passed.” When
there are strict deadlines contained within the document and recipients try to
say they were not aware of/did not see the DocuSign email until after the
deadline, I want to be correct if I ‘counter’ with evidence on the report that
indicates otherwise. Thank you!
00
R
5 hours ago
V
Victoria BognerNewcomer
asked in eSignature
Need to change reminder cadence on 1373 DocuSigns
I uploaded 1373 DocuSign documents, and I forgot to change the reminder from
every day to every 7 days. Is there a way I can update the reminder on all of
these at the same time?
00
V
6 hours ago
A
AndieVNewcomer
asked in eSignature
reminders
I used to be able to set DocuSign to send reminders all those who have not
signed their documents daily until they have signed with a one button set up (so
that I don’t have to do for each envelope, which is also no longer an option to
me). I can no longer do this (our school just got DocuSign back). Why can’t I
use that feature? I have over 50 envelopes to resend right now with many more to
come & it is very time consuming to hit resend on each envelope. Also there is
no longer an easy way to search for a specific envelope, ie when I type in a
name absolutely nothing comes up or everything comes up. Is this the new
DocuSign or are these paid upgrades now? Thank you
05
M
6 hours ago
I
ImmiNewcomer
asked in eSignature
Signing kids and parents in one form
Hello everyone, I am currently checking whether we can use the product for our
table tennis club instead of paper forms. When children are registered, the
parents usually sign. However, in rare cases, the children may also need to
sign. Is it possible for the children to sign on the same form as the parents,
even if the children do not have their own email? And what about when a third
person, for example, needs to sign for the account holder in the case of a
direct debit? Is that also possible in some way? Thanks in advance Immi
14
M
6 hours ago
M
mayadee
asked in eSignature
Sending templates without emailing them?
Hello!! I’ve been trying to look this up, but getting no where. In my minimal
experimentation, I have been unable to figure this out either. I’m curious if
this is simply not a feature of Docusign or if I’m just missing something? When
sharing a template during a Zoom call, the Zoom app makes me log in to Docusign
and then makes me email the form to the person I want to share it with. Is there
a way to NOT email it to them? I simply want to be able to share the template
in-meeting and have them sign it right then and there. Any help would be
appreciated, thank you!
01
A
7 hours ago
I
itstuffNewcomer
asked in eSignature
Cannot change initial
About a month ago, I accidentally entered a wrong initial for a document and
finished it. The sender sent another document at that time, but it did not let
me change my initial. I have already made sure my initial is correct in my
account profile. Today, the sender send another document, but I still cannot
change my initial. It only gives the option Resize and Clear. Can you please
help fixing the initial on my account? Thank you.
01
C
8 hours ago
D
dsmith1Newcomer
asked in eSignature
Checkboxes
How do I create a form where users can select either "Option A" (checkboxes 1-4)
or "Option B" (checkbox 5), but not both?
01
8 hours ago
D
D1.TrainingNewcomer
asked in eSignature
Receiving error message "This recipient type must have a name and email
address".
I am receiving the error message "This recipient type must have a name and email
address" even though the recipient boxes are filled in with a name and email
address. This problem just started happening after using the same template for
several months. Can someone please assist?
01
C
9 hours ago
O
ocarObserver
asked in eSignature
Clickwrap forms are not being submitted
I have a client who is trying to accept a clickwrap form, but after clicking the
accept button, the page keeps loading and does not go to the next page to
request a copy of the clickwrap.Is this a clickwrap configuration issue, an
account issue, or simply a cookie issue? thanks for your support!
00
O
9 hours ago
B
Barry GoldsteinNewcomer
asked in eSignature
How to make role information required for all roles on PowerForm
Hi all I have set up a template and I am using it as a PowerForm. There are 4
roles for the template / PowerForm: Submitter - who supplies all the info and
initiates the PowerForm Submitter Manager (signer 1) Supplying Data…. (signer 2)
Receiving Data….(signer 3) Even though all 4 roles are marked as “Needs to Sign”
when I created the template, when the PowerForm is initiated, it is only
requiring the first role to be filled out? Can I get the other roles to be
required as well? The Submitter (first role) would supply all the info. Please
help Thanks!
00
B
11 hours ago
S
SallyNewcomer
asked in eSignature
Conditional Formula with Dates
Hello, I want to make a formula that validates me if a field that is a drop-down
list. For example, if it's 1 that I add 90 days from the date field, and if it's
2 that I add 7 days
01
C
11 hours ago
L
lauren.maherNewcomer
asked in eSignature
Doucument Not Always Included as an Attachment in Completion Email
Hello, Has anyone experienced an issue with envelopes not always sending a pdf
version in the completion email once everyone has signed a document in DocuSign?
We’ve gotten some feedback that some HR are not receiving the document enclosed
in the completion email, only as a link to DocuSign. (Please note, sometimes the
document is included as an attachement and sometimes it’s not - there doesn’t
seem to be any difference in these scenarios.) Many thanks in advance! Kind
Regards, Lauren
05
D
11 hours ago
J
JohnKMoreheadObserver
asked in eSignature
Can't Find a Document I signed
Recently, I rented an Airbnb. The Lessor sent me a contract via Docusign. I know
I signed and returned the document but now I cannot locate it. I subsequently
opened a Docusign account attempting to locate the document but have been
unsuccessful. I checked with the Lessor and he said that he never sent such a
contract. I checked with Airbnb and they said that they never sent a document.
Can you please help me locate the document? Thank you!
00
J
12 hours ago
M
Mike BeveridgeNewcomer
asked in eSignature
Envelope delivery failure (TLS failure and reporting) ?
Good morning community!...does anyone know if the DocuSign delivery failure
notifications contain content to report the failure due to a TLS error? (in
other words, If I activate enforced TLS and the recipients email server does not
/ cannot support at least TLS 1.2...will I receive sufficient details to notify
me OR will I just receive a ‘generic’ Failure notification ?)...and, can I
obtain statistics on deliver failures from within the application, as an
administrator? Thankyou !!!
00
M
16 hours ago
B
bruceblakeNewcomer
asked in eSignature
New User
For years I have used Docusign but I only ever received documents to sign. I now
want to send a document to be signed. What do I do? Do I need a paid account?
Does the document need to be in PDF format or Word? I have the document
currently in Word. Just confused as how to get started because when I try to
signup using my existing user id and password, I receive an error.
01
19 hours ago
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