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Flights
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Baggage policy
Economy BASIC
includes
* HAND LUGGAGE:
One cabin bag up to 10 Kg (55cm X 40cm X 20cm)
+
One personal item (35cm x 20cm x 20cm)
*
*
СHECK-IN LUGGAGE:
Not included
Economy FLEX
includes
*
*
*
*
HAND LUGGAGE:
One cabin bag up to 10 Kg (55cm X 40cm X 20cm)
+
One personal item (35cm X 20cm X 20cm)
+
СHECK-IN LUGGAGE
Except to/from Cairo
One piece up to 23 Kg (UP TO 203cm)
СHECK-IN LUGGAGE
to/from Cairo
2 Luggage up to 23kg each ( up to 203 cm)
BUSINESS CLASS
includes
HAND LUGGAGE:
One cabin bag up to 10 Kg (55cm X 40cm X 20cm)
+
One personal item (35cm x 20cm x 20cm)
+
СHECK-IN LUGGAGE:
Two pieces up to 23 Kg each
(UP TO 203cm)
Extra checked baggage
Economy BASIC
* First and Second EXTRA BAGGAGE– Up To 23 K
+ 30 hours before departure from 35 EURO
From 30 to 4 hours before departure from 45 EURO
Less than 4 hours before departure from 60 EURO
Economy FLEX
*
*
*
*
First and Second EXTRA BAGGAGE– Up To 23 Kg
+ 30 hours before departure from 35 EURO
From 30 to 4 hours before departure from 45 EURO
Less than 4 hours before departure from 60 EURO
BUSINESS CLASS
* First and Second EXTRA BAGGAGE– Up To 23 Kg
+ 30 hours before departure from 35 EURO
From 30 to 4 hours before departure from 45 EURO
Less than 4 hours before departure from 60 EURO
Overweight and over sized baggage
Economy BASIC
Overweight from 24 to 32 kg 35 EURO
Oversize - from 35 EURO
Economy FLEX
*
*
*
*
Overweight from 24 to 32 kg 35 EURO
Oversize - from 35 EURO
BUSINESS CLASS
*
* Overweight from 24 to 32 kg 35 EURO
Oversize - from 35 EURO
Sport equipment
For flights operated with Cyprus Airways aircraft
Cyprus Airways accepts below categories of sports equipment:
1.Golf club set
2.Bicycle
3.Snowboard
4.Ski (water/snow)
5.Surf (windsurf/wakeboard/kite surfboard)
Special conditions for Sport Equipment and Fee
Useful information regarding delayed or damaged baggages.
Damaged Baggage
The passenger shall report any damage to his / her baggage at the time of
arrival at the airport of destination, and details describing the damage shall
be clearly indicated on the DPR (damage report) completed by the Lost and found
department before leaving the baggage collection area, by presenting the below:
1. The damaged baggage
2. The baggage tags
3. ID card or Passport
4. Boarding Pass
Time Limit
No claim will be accepted in the case where passenger has left the airport
without declaring the damage at the Lost and found department at the arrival
airport unless the person entitled to delivery complains to Cyprus Airways
forthwith after the discovery of the damage and at the latest within seven (7)
days from the date of receipt at bagclaims@cyprusairways.com . In this case
Passenger must give sufficient proofs that the damage occurred while under the
care of Cyprus Airways, if not the claim will be rejected.
Repair/Replacement
No claim will be accepted in the case where passenger has left the airport
without declaring the damage at the Lost and found department at the arrival
airport unless the person entitled to delivery complains to Cyprus Airways
forthwith after the discovery of the damage and at the latest within seven (7)
days from the date of receipt at bagclaims@cyprusairways.com . In this case
Passenger must give sufficient proofs that the damage occurred while under the
care of Cyprus Airways, if not the claim will be rejected.
In addition, passengers residing abroad may forward complete case file to
Baggage Claims department for assessment at email: bagclaims@cyprusairways.com
Following details shall be submitted:
* Damage Pilfered Report (DPR)
* A photo and dimensions of the damaged bag
* Purchase Receipt of baggage or assessment report by repairer
* Receipt from the repairer if the baggage has been repaired
No claims will be accepted if passenger has left the airport without declaring
the damage at the lost and found department upon arrival unless proof is
provided that the damage was caused while bag was under Cyprus Airways care.
Wear and Tear Restrictions
Cyprus Airways will not accept liability for damages due to Wear and Tear which
includes and not limited to:
* Scratches, dents, dirt and stains
* Damage due to over-packed baggage (i.e zipper drivers)
* Loss of items attached to the bag (external locks, mats, security straps)
* Lost, broken or damaged handles
* Musical instruments and any other special baggage under limited release
label.
* Damaged fragile items
Unchecked Baggage
This includes everything that accompanies the passenger into the cabin of the
aircraft.
Cyprus Airways will not accept liability for damaged (unless at fault),
forgotten or lost personal items accidentally left behind on board the aircraft
or at the airport. If you have left an item on board, please contact Lost and
Found Department at your arrival airport.
Delayed Baggage
We do our very best to make sure baggage arrives with our passenger to his/her
destination. But sometimes certain unpredictable events such as bad weather
conditions, technical issues with baggage handling or torn baggage tag, may lead
to baggage being damaged or delayed/missing.
a. If passenger can't locate his/her checked baggage upon arrival
he/she must immediately notify the lost and found department of the company
representing Cyprus Airways at the destination airport. Lost and Found
Department at each station will perform the search activities and communicate
with the passenger by emails, SMS or call in regards to the missing baggage.
b. Reimbursement for Emergency Expenses
Passengers whose baggage has been delayed beyond 24 hours may be compensated for
reasonable emergency expenses on the basis of evidence (receipts), such as
personal hygiene items, underwear and daily emergency clothing. Compensation is
provided only to passengers who are not permanent residents of the country of
arrival. Such interim payment shall not replace the compensation due under the
convention, nor the liability limit. It is a deposit made to the passenger for
the immediate expenses for the first 3 days without his luggage.
c. If the baggage has not been traced or identified after 7 days from the date
of the passenger's declaration
In this case, if the baggage is not detected within 7 days from the day of
arrival at the passenger's destination, then the passenger must contact Cyprus
Airways at email address bagclaims@cyprusairways.com providing the claim request
number, and a detailed list of the contents of the lost baggage so that we can
proceed to further search. The more information and details given, the greater
the chances of finding the baggage.
d. If the baggage is not detected after 21 days from the date of the passenger's
declaration
In this case the bag will be declared lost and the settlement process with the
passenger will begin. The passenger can contact e-mail address
bagclaims@cyprusairways.com where he will be given all the information necessary
to complete the settlement.
Pilferage (on arrival)
This should be reported by the passenger to any Cyprus Airways staff or its
authorized handling agent as well as it is recommended to be reported to the
Authorities at the time of delivery at the airport. Total delivered shall be
recorded on the DPR and items missing should be clearly verified and mentioned
on the DPR raised.
Valuables
Cyprus Airways shall not accept Claims made for items such as jewelry / precious
metal / gems / money / drafts / negotiable papers, mobile telephones, laptops,
medicine, medical devices, business and official documents and passports or any
other valuables, as such items are not acceptable in checked baggage.
Baggage Frequently Asked Questions
What are the customs regulations regarding the transportation of goods?
For laws and regulations regarding Customs, we advise you to get in touch with
the appropriate department at Larnaca Airport for more information.
What items/substances are prohibited for transportation?
DANGEROUS ITEMS NOT PERMITTED IN ALL LUGGAGE:
* Explosives;
* Compressed Gases;
* Flammable Liquids;
* Matches and Lighters;
* Oxidisers or Organic Peroxides;
* Toxic or Infectious Substances;
* Security Type Cash Boxes/Bags/Attaché Cases;
* Liquid Oxygen Devices;
* Hover-boards;
* Electroshock and Disabling Devices;
* Radioactive Material;
* Corrosives;
* Magnetised Material;
* Firearms and Replicas (ONLY WITH PRIOR AIRLINE APPROVAL);
* Loose Batteries
Dangerous Items NOT PERMITTED in cabin luggage:
* Firearms and Replicas;
* Explosives;
* Ice Skates;
* Baseball Bats;
* Ammunition;
* Meat Cleavers;
* Knives;
* Scissors;
* Blades;
* Toxic Liquids;
* Compressed Gases;
* Army Knives;
* Nail Accessories;
* Tools;
* Corrosives;
* Radioactive Material.
Where and how is a weapon carried on board the plane?
During the flight the weapon is kept in a special locking metal box in an
isolated cargo section of the aircraft.
Please pack your weapon with care and consideration before you travel,
satisfying the requirements of security and safety, using a specifically
designed bag, case or cover. Weapons should not be loaded. Pack the ammunition
in standard boxes stored separately from the weapon. Please note that according
to IATA safety regulations, only 5kgs of ammunition can be transported by a
passenger.
At the departure airport, your weapon will be inspected by the Airline and the
Customs Department in order to assure that your weapon complies with all the
requirements and regulations.
Can I transport firearms and/or ammunition?
Yes, you can, if you have a permit to possess and carry the firearm. For each
destination please check with our Customer Contact Center on 8000-8111 (free
within Cyprus) for further information. For security reasons passengers may not
carry any firearms, gas or weapons of any kind in the passenger cabin.
You must register any weapons and fill in the necessary documents before
checking in for the flight. We therefore recommend that you come to the airport
no later than two hours before the flight departure. On Cyprus Airways flights
the weight of permitted weapons counts towards your free luggage allowance.
For additional information on the documents required for the import or export of
weapons, and on the registration procedure, please consult with our Customer
Contact Center on 8000-8111 (free within Cyprus).
I am transporting a weapon. Where and how do i get it after arrival?
After landing, weapons are returned from the special baggage conveyor belt
located at the baggage reclaim hall of your arrival airport:
* your right to possess and carry the weapon;
* acceptance of the weapon for carriage on the flight;
* your identity.
For additional information on the documents required for the import or export of
weapons, and on the registration procedure, please consult with our Customer
Contact Center on 8000-8111 (free within Cyprus).
Can I carry more than one pair of skis and more than one snowboard on my flight?
Each passenger is entitled to purchase one sports equipment service, which
allows only one pair of skis or Snowboard per passenger. The number of pairs of
skis and snowboards may not exceed the number of passengers traveling.
Can I Transport sports equipment with any dimensions?
For sports equipment with one of its three dimensions (height, length, width)
greater than 170cm. you need to make a reservation through the call centre of
Cyprus Airways for approval, but if the dimensions are less than 170cm then the
passenger may proceed with his reservation as per his preference.
Can I pack more than one pair of skis in my sports equipment bag?
You may only pack more than one pair of skis in your equipment bag if you are
traveling with a passenger who has purchased the sports equipment service as
well. The number of pairs of skis and snowboards cannot exceed the number of
passengers of the group traveling together
Can I transport a stroller but child is not travelling?
A stroller without a child under 11 years old is transported in accordance with
general terms and conditions.
Is it possible to take a stroller in a cabin?
Bassinet of a folding baby stroller may be taken to the cabin, if its dimensions
do not exceed 55х40х20cm. Please note that in order to carry such baby bassinets
on board the aircraft, they have to be certified with a special safety label
from FAA and JAA or according to the standards of FMVSS (Federal Motor Vehicle
Safety Standards). Umbrella strollers are accepted as checked luggage.
Where and when I can pay for overweight / oversize luggage?
1. While book your ticket on ibe.cyprusairways.com
2. On Manage Your Booking (MYB) page if you already booked your flight
3. On after proceed web check-in on webcheckin.cyprusairways.com
4. At the airport
CONTACT US
Phone: +357 24 00 00 53
E-mail callcenter@cyprusairways.com
Phone: +357 24 00 00 53
E-mail callcenter@cyprusairways.com
ADDRESS
28 Eleftherias street, 2nd, and 3rd floor, 7101 Aradippou Larnaca
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