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Submission: On September 08 via automatic, source certstream-suspicious
Effective URL: https://support.meetviva.com/help
Submission: On September 08 via automatic, source certstream-suspicious
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* Visit Viva Labs WHAT CAN WE HELP YOU WITH TODAY? Article suggestions FEATURED ARTICLES 2 articles * How does the Android Geolocation Engine work? * Manual Thermostat GENERAL 20 articles * What is the Viva Smart Home Platform? * How does Viva learn my routines? * What mobile operating systems does Viva support? * How much bandwidth does Viva use? * Will Viva work with any router or modem? * Can I install Viva myself? * Can I log into multiple phones/tablets with the Viva app? * Can I use Viva on an iPad/tablet? * View all articles in “General” SUPPORTED PRODUCTS 54 articles * NA502S Smart Home Gateway with battery backup and GSM * NA502 Smart Home Gateway * Sensor (Fibaro motion sensor FGMS-001 ZW5) * Smart switch (Fibaro wall plug FGWPF-102 ZW5) * Smart switch (Aeotec Smart Switch 6 ZW096) * HD IP Indoor Camera (Foscam FC1405P) * Amazon Alexa (Smart Speaker) * Door sensor (Aeotec door/window sensor GEN5 ZW120-C) * View all articles in “Supported products” DEVICES 22 articles * What happens if the power goes out? * Do I always have to use the app to manually control the lights? * How do I rename a device? * How do I change the functionality of a device? * My sensor is showing the wrong temperature? * ID Lock Firmware Updating Tool * Factory resetting Philips Hue bulbs * Camera Configuration * View all articles in “Devices” HOME AUTOMATION 20 articles * What are Functions? * How does the "on/off" function work? * How does the "smart light" function work? * How does the "safety plug" function work? * How does the "schedule" function work? * How does the "home" function work? * Which lights are controlled by the "All lights" switch? * What operations can my smart door lock perform? * View all articles in “Home Automation” ANDROID 8 articles * What settings should the Viva app have on Android? * Samsung: Disabling battery optimisation for the Viva app * Adding Viva widgets on Android * How do I disable battery optimisation for the Viva app on Android 6(Marshmallow) * Huawei: How to disable battery optimisation for the Viva app * How to prevent automatic update of the app on Android? * What could interfere with location updates from the Viva Android app? * How does the Android Geolocation Engine work? IOS 3 articles * How to add Viva to your Today screen on iOS * What could interfere with location updates from the Viva iOS app? * What settings should the Viva app have on iOS? AUTONOMOUS ALARM 7 articles * How does the autonomous alarm work? * How does presence simulation work? * Changing the settings on your autonomous alarm * Partial Alarm * How does delayed arming and guest detection work? * How long is camera recording stored? * What happens if someone breaks in when the alarm is on? HOME MONITORING 7 articles * How do I set up recording on my camera? * I can't start a video stream when at the office * How much bandwidth does video streaming or recording use? * Where can I find my recorded videos? * My video recordings aren’t showing up * How do I activate the privacy function on the camera? * My camera is listed as "Disconnected" THIRD PARTY PRODUCTS AND SERVICES 5 articles * How to connect Amazon Alexa with Viva? * Connecting and using IFTTT with Viva * Sensibo Sky * How to connect Google Home with Viva? * Connecting and using Philips Hue with Viva LEARNING THERMOSTAT 11 articles * How does the learning thermostat work? * What is Save mode? * Can the learning thermostat support multiple heat zones? * Smart Heating * When does my device report temperature changes? * Can I customize the thermostat schedule? * Manual Thermostat * How does smart heating use the door/window sensor information? * View all articles in “Learning Thermostat” PRIVACY AND SECURITY 4 articles * How does Viva use phone location data? * I'm not receiving the SMS with a code during log-in * Can I change my email and phone number? * What happens when an account gets suspended? TECHNOLOGY 5 articles * What is Z-Wave? * How do mesh networks work? * What is Zigbee? * Using the gateway with a sim card (3G/4G) * What is the maximum amount of devices installed in a gateway?