support.meetviva.com Open in urlscan Pro
100.24.225.212  Public Scan

Form analysis
1 forms found in the DOM

GET https://support.meetviva.com/help/search

<form action="https://support.meetviva.com/help/search" method="get" autocomplete="off">
  <i class="icon icon-search"></i>
  <input placeholder="Enter a question, keyword or topic..." type="search" name="keyword">
</form>

Text Content

 * Visit Viva Labs


WHAT CAN WE HELP YOU WITH TODAY?

Article suggestions



FEATURED ARTICLES

2 articles
 * How does the Android Geolocation Engine work?
 * Manual Thermostat


GENERAL

20 articles
 * What is the Viva Smart Home Platform?
 * How does Viva learn my routines?
 * What mobile operating systems does Viva support?
 * How much bandwidth does Viva use?
 * Will Viva work with any router or modem?
 * Can I install Viva myself?
 * Can I log into multiple phones/tablets with the Viva app?
 * Can I use Viva on an iPad/tablet?
 * View all articles in “General”


SUPPORTED PRODUCTS

54 articles
 * NA502S Smart Home Gateway with battery backup and GSM
 * NA502 Smart Home Gateway
 * Sensor (Fibaro motion sensor FGMS-001 ZW5)
 * Smart switch (Fibaro wall plug FGWPF-102 ZW5)
 * Smart switch (Aeotec Smart Switch 6 ZW096)
 * HD IP Indoor Camera (Foscam FC1405P)
 * Amazon Alexa (Smart Speaker)
 * Door sensor (Aeotec door/window sensor GEN5 ZW120-C)
 * View all articles in “Supported products”


DEVICES

22 articles
 * What happens if the power goes out?
 * Do I always have to use the app to manually control the lights?
 * How do I rename a device?
 * How do I change the functionality of a device?
 * My sensor is showing the wrong temperature?
 * ID Lock Firmware Updating Tool
 * Factory resetting Philips Hue bulbs
 * Camera Configuration
 * View all articles in “Devices”


HOME AUTOMATION

20 articles
 * What are Functions?
 * How does the "on/off" function work?
 * How does the "smart light" function work?
 * How does the "safety plug" function work?
 * How does the "schedule" function work?
 * How does the "home" function work?
 * Which lights are controlled by the "All lights" switch?
 * What operations can my smart door lock perform?
 * View all articles in “Home Automation”


ANDROID

8 articles
 * What settings should the Viva app have on Android?
 * Samsung: Disabling battery optimisation for the Viva app
 * Adding Viva widgets on Android
 * How do I disable battery optimisation for the Viva app on Android
   6(Marshmallow)
 * Huawei: How to disable battery optimisation for the Viva app
 * How to prevent automatic update of the app on Android?
 * What could interfere with location updates from the Viva Android app?
 * How does the Android Geolocation Engine work?


IOS

3 articles
 * How to add Viva to your Today screen on iOS
 * What could interfere with location updates from the Viva iOS app?
 * What settings should the Viva app have on iOS?


AUTONOMOUS ALARM

7 articles
 * How does the autonomous alarm work?
 * How does presence simulation work?
 * Changing the settings on your autonomous alarm
 * Partial Alarm
 * How does delayed arming and guest detection work?
 * How long is camera recording stored?
 * What happens if someone breaks in when the alarm is on?


HOME MONITORING

7 articles
 * How do I set up recording on my camera?
 * I can't start a video stream when at the office
 * How much bandwidth does video streaming or recording use?
 * Where can I find my recorded videos?
 * My video recordings aren’t showing up
 * How do I activate the privacy function on the camera?
 * My camera is listed as "Disconnected"


THIRD PARTY PRODUCTS AND SERVICES

5 articles
 * How to connect Amazon Alexa with Viva?
 * Connecting and using IFTTT with Viva
 * Sensibo Sky
 * How to connect Google Home with Viva?
 * Connecting and using Philips Hue with Viva


LEARNING THERMOSTAT

11 articles
 * How does the learning thermostat work?
 * What is Save mode?
 * Can the learning thermostat support multiple heat zones?
 * Smart Heating
 * When does my device report temperature changes?
 * Can I customize the thermostat schedule?
 * Manual Thermostat
 * How does smart heating use the door/window sensor information?
 * View all articles in “Learning Thermostat”


PRIVACY AND SECURITY

4 articles
 * How does Viva use phone location data?
 * I'm not receiving the SMS with a code during log-in
 * Can I change my email and phone number?
 * What happens when an account gets suspended?


TECHNOLOGY

5 articles
 * What is Z-Wave?
 * How do mesh networks work?
 * What is Zigbee?
 * Using the gateway with a sim card (3G/4G)
 * What is the maximum amount of devices installed in a gateway?