community.docusign.com Open in urlscan Pro
3.167.56.2  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On November 01 via api from RU — Scanned from CA

Form analysis 2 forms found in the DOM

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Text Content

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,914 Topics
 * 14,880 Replies

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4914 Topics

Recently Active

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Newest First

C

CLedwidgeNewcomer
asked in eSignature
My signature blocks are being dropped after I send to signer


I have sent two documents to different clients and when they get them one or
more of the signature blocks are missing. This causes a delay as I have to
resend the documents more than once. I have double-checked the signature blocks
before I send them - is there a way to prevent this.

0
112
C

22 minutes ago
R

RuritsNewcomer
asked in eSignature
hide sender's address


Is possible to hide sender’s address? I need it to make it look like it’s sent
from a company, not an individual. Is there a way to create a sending group
address?

0
72
R

23 minutes ago
D

Desert DocsNewcomer
asked in eSignature
Documents that are not saved


I am noticing that some previous completed documents are saved in DocuSign and
others are not. Can someone help me with what causes that and how I can ensure
the documents will be saved in Docusign? Thanks so much🙂

0
73
D

31 minutes ago
T

TomKNewcomer
asked in eSignature
Failed to authorize with Signer Held Certificate / recognize Docusign PKI


Hi, for a while now we have troubles executing QES. In Chrome and Edge, the
process fails after we put the PIN of the token with the error There was an
unexpected fault. Firefox on the other hand is not even able to recognize PKI
Software installed no matter what we do. Might be solved by manually importing
security module for Docusign PKI but cannot figure out how. (We already tried
proposal
https://community.docusign.com/esignature-111/browser-doesn-t-recognize-docusign-pki-software-is-installed-4084
and it did not help) I have found something in the logs that might be useful for
someone: 101 - 31/10/2024 08:55:49:196 [Logger] Checking error class
java.security.ProviderException102 - 31/10/2024 08:55:49:196 [Logger] Unexpected
exception during signing. Changing configuration to use only CAPI103 -
31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing
configuration to use only CAPI104 - 31/10/2024 08:55:49:196 [SlotManager] Error:
ERROR java.security.ProviderEx

0
111
T

2 hours ago
A

Alyshia.BennettNewcomer
asked in eSignature
File Number


Is there a way to add the file number the disbursement for the envelope will be
charged to so it will show on reports?

0
223
A

4 hours ago
T

thoveyNewcomer
asked in eSignature
Updated Email Address


Hi. I recently asked my CFO and Treasurer to update their DocuSign email address
to our company’s new email extension. They now have no access to their signed
documents. If they kept the same account and only updated email address in
profile, why aren’t they able to see their signed documents? Is there a way for
them to gain access to them? Any guidance would be greatly appreciated. Thanks,
Tammy

0
100
T

4 hours ago
J

jayrichNewcomer
asked in eSignature
bug : DocuSign University popup cards incorrect ?


I think the first and last index popups are reversed here Lesson 3 of 9 Docusign
Integrations

0
110
J

9 hours ago
S

sjkimNewcomer
asked in eSignature
How to remove the Docusign account?


I want remove the Docusign account and make a new one. How can I withdraw the
account?

0
60
S

17 hours ago
C

Christian BNewcomer
asked in eSignature
Trigger Agreement Rules on completed packages


Is it possible to trigger agreement rules on already created packages? There are
a set of completed packages that I would like to sync to google drive.

0
151
C

18 hours ago
L

lisaderamond123Newcomer
asked in eSignature
Recipient says the link doesn't work


Hi all, good to connect. One of my recipients says the link is not working and
hasn’t signed any of the documents I’ve sent. The order is start - three
recipients to sign in any order - complete. Am I doing something wrong? Lisa

0
71
L

18 hours ago
R

rmyersNewcomer
asked in eSignature
What is the difference between 'opened' and 'viewed' actions by the recipient?


When reviewing the Envelope History, two actions in the “Action” column are
“Opened” and “Viewed”. What is the difference between these two actions? For
example, do both actions provide evidence the recipient saw the email and at
least opened/viewed the document? Sometimes when recipients have not signed the
document, I email them and indicate, “I notice you opened (and/or viewed) the
document on xxxx but have not signed it. The deadline for xxxx has passed.” When
there are strict deadlines contained within the document and recipients try to
say they were not aware of/did not see the DocuSign email until after the
deadline, I want to be correct if I ‘counter’ with evidence on the report that
indicates otherwise. Thank you!

0
352
R

19 hours ago
N

Nivea RibeiroNewcomer
asked in eSignature
sustainability


I'd like to know where I can find out how many sheets (printouts) we've saved?

0
132
N

19 hours ago
P

PeterBNewcomer
asked in eSignature
Envelope expired before the expiration date


Hello, I have a user that I am helping saying that her envelope that was set to
expire in 60 days, expired sooner than that, within two days. What can cause
that and how can we resolve this, thank you.

0
262
P

21 hours ago
S

SayedNew Voice
asked in eSignature
Signing enquiry


Could you add a signer in the signing order to download the contract and sign it
manually? One of our external partners prefers a manual process for security
reasons. Additionally, could you advise on the correct settings to apply for
this adjustment?

0
2731
S

22 hours ago
M

Max PinsonNewcomer
asked in eSignature
Parent Signing for Student


I am looking into how to send a document on behalf of a school. This document
requires signatures from both parents and a signature from an individual
student. The majority of these students will not have email, so parents must
read the document to them and sign it on their behalf. Please advise as to how
best to set the Recipient List and allow parents to add a separate signature
that is not their initial signature. Should we just provide added directions in
our communication?

0
223
M

22 hours ago
A

alchu99Newcomer
asked in eSignature
Getting requests to sign a document that is not mine


I keep getting requests from docusign to sign a document that was not meant for
me. I cannot decline to sign it since it asks for SMS verification that I am the
correct person trying to sign the document. Does anyone have any advice for me
to stop getting these notifications? I use docusign so I don’t want to report
these emails as spam.

0
135
A

23 hours ago
L

L.WagnerNewcomer
asked in eSignature
HELP IT NEEDS TO LOOK at Ticket details


Case #14398972 "DocuSign Account Deleted from CONTRACT management Software -
AGILOFT" I need for DocuSign employee to contact me as requested in the ticket
listed above. I have resorted to this platform as I am getting no real support
through the ticket system as the particulars of the situation are not “standard”
- DOCUSIGN please have someone contact me. Immediately.

0
101
L

23 hours ago
B

Barry GoldsteinNewcomer
asked in eSignature
How to make role information required for all roles on PowerForm


Hi all I have set up a template and I am using it as a PowerForm. There are 4
roles for the template / PowerForm: Submitter - who supplies all the info and
initiates the PowerForm Submitter Manager (signer 1) Supplying Data…. (signer 2)
Receiving Data….(signer 3) Even though all 4 roles are marked as “Needs to Sign”
when I created the template, when the PowerForm is initiated, it is only
requiring the first role to be filled out? Can I get the other roles to be
required as well? The Submitter (first role) would supply all the info. Please
help Thanks!

0
62
B

23 hours ago
L

Lisa.JavorskyNewcomer
asked in eSignature
Best Practices when assigning KBA to a recipient


Are there any best practices or tips when assigning KBA to a recipient? For
example, some last names could have apostrophes or hyphens in them like O’Brian
or Williams-Sonoma. There are also last names that have a “Mc”, such as
McDonald. We recently had an envelope where the last name had an apostrophe and
when the recipient tries to authenticate using KBA it was not able to find them
until the sender removed the apostrophe from that recipient's name. After
removing they were able to authenticate their identity.

0
94
L

23 hours ago
T

Time.saving.expressNewcomer
asked in eSignature
Envelope limit?


Hi, is the envelope limit per year or per month please? Thanks

0
51
T

23 hours ago
B

BeenTryingForAYearNewcomer
asked in eSignature
I want my DocuSign DELETED.


My eSign account was created by my employer on my behalf.It worked for about 6
months. Then, boom! I suspect that the reason I cannot verify myself is that my
country of origin has bought “our” passport creation process from a Chinese
source. Just spoke with support, nothing can be done. I have been trying to sign
for a YEAR now. (06/11/2023) I CANNOT SIGN A THING.My residence permit is also
not allowed. Is there ANY WAY I can get my account deleted? This is all I want
now, thanks but NO thanks.

0
163
B

23 hours ago
K

Kgreene116Newcomer
asked in eSignature
Help understanding the free account


I do not need to use this application for anything but having my customer’s sign
estimates. Do I have to have a paid account to do this?

0
122
K

1 day ago
B

bulk send failNewcomer
asked in eSignature
Completed agreement disapperance


There are about 300 competed agreements in my account, but now there are only
139 agreements. I was pretty confused. Is there any problems for my account?

0
104
B

1 day ago
C

cantloginNewcomer
asked in eSignature
Cant Login Even on Different Devices


I am trying to login to my work DocuSign account, my supervisor reset the
password and it works for them but not for me. Tried copy pasting, copy pasting
plain text, tried typing, tried different browsers, tried different wifi, tried
mobile device, nothing seems to work. First I thought it was my browser but that
doesn't seem to be the case. There are no Microsoft credentials for DocuSign,
and I've also cleared my cache and even reinstalled the browser fresh along with
others. It tells me invalid email / password each time What could be the cause
and how can I fix? I'm aware there is a lockout after 6 attempts so it just
makes solving this all the more time consuming. I couldn't find anything exactly
like this. Is this perhaps an encoding issue? Its persisting across different
devices. I even reset the pass on my personal account as a test and that worked
fine so it seems that it's just this account Any help is greatly appreciated. I
used to be logged into this account and use it befor

0
121
C

1 day ago
J

Joris c.Newcomer
asked in eSignature
certificate


When signing a document in DocuSign that has previously been signed with Adobe.
How can I prevent the certificates from Adobe from expiring?

0
101
J

1 day ago
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