community.docusign.com
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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On November 01 via api from RU — Scanned from CA
Submission: On November 01 via api from RU — Scanned from CA
Form analysis
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Name: forgotPassword — POST /member/forgotPassword
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Text Content
Skip to main content Back to Docusign.com * Get Started * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights11 * On-demand7 * Community Spotlights12 * Tips from Docusign26 * What's New at Docusign6 * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements26 * Say Hello12 * IAM Applications * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core5 * Platform Services * Docusign Maestro137 * Docusign Navigator7 * Docusign App Center11 * Data Verification11 * Docusign Admin223 * Docusign Monitor6 * Core Capabilities * eSignature4917 * CLM239 * Web Forms96 * Identify37 * DocGen34 * Rooms53 * Developer * eSignature API269 * Extension Apps7 * Maestro API5 * Web Forms API6 * Embedded Signing31 * Docusign Connect24 * Go-live19 * SDKs38 * Salesforce/Apex Toolkit23 * Mobile SDKs5 * General63 * Extensions * IDV Premier8 * DocGen for eSignature7 * Notary23 * Payments37 * Mobile42 * Integrations * Salesforce207 * Google10 * Microsoft138 * Workday13 * ServiceNow4 * Other104 * Community FAQ Center * Using the Community8 * FAQs4 * Groups * Events * Ideas * Learn * * * Customer * Developer * * Start a Post * Login * Home * Community * Core Capabilities * eSignature ESIGNATURE Have Docusign eSignature questions? Find answers here! * 4,914 Topics * 14,880 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 4914 Topics Recently Active Most Replies Most views Newest First C CLedwidgeNewcomer asked in eSignature My signature blocks are being dropped after I send to signer I have sent two documents to different clients and when they get them one or more of the signature blocks are missing. This causes a delay as I have to resend the documents more than once. I have double-checked the signature blocks before I send them - is there a way to prevent this. 0 112 C 22 minutes ago R RuritsNewcomer asked in eSignature hide sender's address Is possible to hide sender’s address? I need it to make it look like it’s sent from a company, not an individual. Is there a way to create a sending group address? 0 72 R 23 minutes ago D Desert DocsNewcomer asked in eSignature Documents that are not saved I am noticing that some previous completed documents are saved in DocuSign and others are not. Can someone help me with what causes that and how I can ensure the documents will be saved in Docusign? Thanks so much🙂 0 73 D 31 minutes ago T TomKNewcomer asked in eSignature Failed to authorize with Signer Held Certificate / recognize Docusign PKI Hi, for a while now we have troubles executing QES. In Chrome and Edge, the process fails after we put the PIN of the token with the error There was an unexpected fault. Firefox on the other hand is not even able to recognize PKI Software installed no matter what we do. Might be solved by manually importing security module for Docusign PKI but cannot figure out how. (We already tried proposal https://community.docusign.com/esignature-111/browser-doesn-t-recognize-docusign-pki-software-is-installed-4084 and it did not help) I have found something in the logs that might be useful for someone: 101 - 31/10/2024 08:55:49:196 [Logger] Checking error class java.security.ProviderException102 - 31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing configuration to use only CAPI103 - 31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing configuration to use only CAPI104 - 31/10/2024 08:55:49:196 [SlotManager] Error: ERROR java.security.ProviderEx 0 111 T 2 hours ago A Alyshia.BennettNewcomer asked in eSignature File Number Is there a way to add the file number the disbursement for the envelope will be charged to so it will show on reports? 0 223 A 4 hours ago T thoveyNewcomer asked in eSignature Updated Email Address Hi. I recently asked my CFO and Treasurer to update their DocuSign email address to our company’s new email extension. They now have no access to their signed documents. If they kept the same account and only updated email address in profile, why aren’t they able to see their signed documents? Is there a way for them to gain access to them? Any guidance would be greatly appreciated. Thanks, Tammy 0 100 T 4 hours ago J jayrichNewcomer asked in eSignature bug : DocuSign University popup cards incorrect ? I think the first and last index popups are reversed here Lesson 3 of 9 Docusign Integrations 0 110 J 9 hours ago S sjkimNewcomer asked in eSignature How to remove the Docusign account? I want remove the Docusign account and make a new one. How can I withdraw the account? 0 60 S 17 hours ago C Christian BNewcomer asked in eSignature Trigger Agreement Rules on completed packages Is it possible to trigger agreement rules on already created packages? There are a set of completed packages that I would like to sync to google drive. 0 151 C 18 hours ago L lisaderamond123Newcomer asked in eSignature Recipient says the link doesn't work Hi all, good to connect. One of my recipients says the link is not working and hasn’t signed any of the documents I’ve sent. The order is start - three recipients to sign in any order - complete. Am I doing something wrong? Lisa 0 71 L 18 hours ago R rmyersNewcomer asked in eSignature What is the difference between 'opened' and 'viewed' actions by the recipient? When reviewing the Envelope History, two actions in the “Action” column are “Opened” and “Viewed”. What is the difference between these two actions? For example, do both actions provide evidence the recipient saw the email and at least opened/viewed the document? Sometimes when recipients have not signed the document, I email them and indicate, “I notice you opened (and/or viewed) the document on xxxx but have not signed it. The deadline for xxxx has passed.” When there are strict deadlines contained within the document and recipients try to say they were not aware of/did not see the DocuSign email until after the deadline, I want to be correct if I ‘counter’ with evidence on the report that indicates otherwise. Thank you! 0 352 R 19 hours ago N Nivea RibeiroNewcomer asked in eSignature sustainability I'd like to know where I can find out how many sheets (printouts) we've saved? 0 132 N 19 hours ago P PeterBNewcomer asked in eSignature Envelope expired before the expiration date Hello, I have a user that I am helping saying that her envelope that was set to expire in 60 days, expired sooner than that, within two days. What can cause that and how can we resolve this, thank you. 0 262 P 21 hours ago S SayedNew Voice asked in eSignature Signing enquiry Could you add a signer in the signing order to download the contract and sign it manually? One of our external partners prefers a manual process for security reasons. Additionally, could you advise on the correct settings to apply for this adjustment? 0 2731 S 22 hours ago M Max PinsonNewcomer asked in eSignature Parent Signing for Student I am looking into how to send a document on behalf of a school. This document requires signatures from both parents and a signature from an individual student. The majority of these students will not have email, so parents must read the document to them and sign it on their behalf. Please advise as to how best to set the Recipient List and allow parents to add a separate signature that is not their initial signature. Should we just provide added directions in our communication? 0 223 M 22 hours ago A alchu99Newcomer asked in eSignature Getting requests to sign a document that is not mine I keep getting requests from docusign to sign a document that was not meant for me. I cannot decline to sign it since it asks for SMS verification that I am the correct person trying to sign the document. Does anyone have any advice for me to stop getting these notifications? I use docusign so I don’t want to report these emails as spam. 0 135 A 23 hours ago L L.WagnerNewcomer asked in eSignature HELP IT NEEDS TO LOOK at Ticket details Case #14398972 "DocuSign Account Deleted from CONTRACT management Software - AGILOFT" I need for DocuSign employee to contact me as requested in the ticket listed above. I have resorted to this platform as I am getting no real support through the ticket system as the particulars of the situation are not “standard” - DOCUSIGN please have someone contact me. Immediately. 0 101 L 23 hours ago B Barry GoldsteinNewcomer asked in eSignature How to make role information required for all roles on PowerForm Hi all I have set up a template and I am using it as a PowerForm. There are 4 roles for the template / PowerForm: Submitter - who supplies all the info and initiates the PowerForm Submitter Manager (signer 1) Supplying Data…. (signer 2) Receiving Data….(signer 3) Even though all 4 roles are marked as “Needs to Sign” when I created the template, when the PowerForm is initiated, it is only requiring the first role to be filled out? Can I get the other roles to be required as well? The Submitter (first role) would supply all the info. Please help Thanks! 0 62 B 23 hours ago L Lisa.JavorskyNewcomer asked in eSignature Best Practices when assigning KBA to a recipient Are there any best practices or tips when assigning KBA to a recipient? For example, some last names could have apostrophes or hyphens in them like O’Brian or Williams-Sonoma. There are also last names that have a “Mc”, such as McDonald. We recently had an envelope where the last name had an apostrophe and when the recipient tries to authenticate using KBA it was not able to find them until the sender removed the apostrophe from that recipient's name. After removing they were able to authenticate their identity. 0 94 L 23 hours ago T Time.saving.expressNewcomer asked in eSignature Envelope limit? Hi, is the envelope limit per year or per month please? Thanks 0 51 T 23 hours ago B BeenTryingForAYearNewcomer asked in eSignature I want my DocuSign DELETED. My eSign account was created by my employer on my behalf.It worked for about 6 months. Then, boom! I suspect that the reason I cannot verify myself is that my country of origin has bought “our” passport creation process from a Chinese source. Just spoke with support, nothing can be done. I have been trying to sign for a YEAR now. (06/11/2023) I CANNOT SIGN A THING.My residence permit is also not allowed. Is there ANY WAY I can get my account deleted? This is all I want now, thanks but NO thanks. 0 163 B 23 hours ago K Kgreene116Newcomer asked in eSignature Help understanding the free account I do not need to use this application for anything but having my customer’s sign estimates. Do I have to have a paid account to do this? 0 122 K 1 day ago B bulk send failNewcomer asked in eSignature Completed agreement disapperance There are about 300 competed agreements in my account, but now there are only 139 agreements. I was pretty confused. Is there any problems for my account? 0 104 B 1 day ago C cantloginNewcomer asked in eSignature Cant Login Even on Different Devices I am trying to login to my work DocuSign account, my supervisor reset the password and it works for them but not for me. Tried copy pasting, copy pasting plain text, tried typing, tried different browsers, tried different wifi, tried mobile device, nothing seems to work. First I thought it was my browser but that doesn't seem to be the case. There are no Microsoft credentials for DocuSign, and I've also cleared my cache and even reinstalled the browser fresh along with others. It tells me invalid email / password each time What could be the cause and how can I fix? I'm aware there is a lockout after 6 attempts so it just makes solving this all the more time consuming. I couldn't find anything exactly like this. Is this perhaps an encoding issue? Its persisting across different devices. I even reset the pass on my personal account as a test and that worked fine so it seems that it's just this account Any help is greatly appreciated. I used to be logged into this account and use it befor 0 121 C 1 day ago J Joris c.Newcomer asked in eSignature certificate When signing a document in DocuSign that has previously been signed with Adobe. How can I prevent the certificates from Adobe from expiring? 0 101 J 1 day ago * 1 * 2 * 3 * 4 * ... * 197 * Page 1 / 197 MOST HELPFUL MEMBERS THIS WEEK * JohnSantos 3 likes * mdemig 3 likes * M Maura.Fahey 2 likes * Matthew.Farler 2 likes * G GeorgeHenry667 1 like BADGE WINNERS * mmaurerhas earned the badge 1st Reply Posted * SSternhas earned the badge 1st Reply Posted * thoveyhas earned the badge 1st Question Posted * Flat Shophas earned the badge 1st Question Posted * AngePhas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Salesforce * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. 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