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Unlock & Load Service Competition

1.       The “Unlock & Load” promotional marketing campaign (also referred to as
the “Service”) is a loyalty Service available exclusively to Vodacom’s
subscribers (the “Users”) that offers general knowledge trivia questions in the
free part (Play for Free), along with a premium leg offering a web portal with
interactive gameplay along with SMS premium trivia questions. In the process
users are also prompted to join various premium Vodacom subscription-based
services.

2.       To promote the Service, Vodacom (Pty) Ltd (“Vodacom”) is running a
Competition (the “Competition”) where :

a.         one (1) customer stands a chance of winning a cash prize of up to
R200 000 (VAT inclusive) or goods to the monetary value of up to R200 000 (VAT
inclusive)

b.         Thirty (30) customers also stand a chance of winning daily
vouchers/coupons at the value of R50 (VAT inclusive) [capped at 15 per day] or
R100 (VAT inclusive) [capped at 15 per day] (prizes awarded daily during the
competition period).

(“the Prize(s)”)

3.       With the respect to the Prizes in clause 2(a) and (b) Vodacom shall, at
all times and in its sole discretion, have the right to decide whether the
Prizes should be in cash or goods or vouchers to the monetary value of up to
R200 000.

4.       Vodacom will also introduce a ‘Play-for-Free’ trivia game over SMS,
during which Subscribers will be prompted to join the Unlock & Load Premium leg
and/or other services, in the ‘Play-for-Free’ trivia game to win points furring
the period of the Competition.

5.       All participants during the term of the Competition agree to be bound
by the following Terms and Conditions.

Duration

6.       The Competition shall run from 00h01 on 23/02/2023 (the “Start Date”)
to 23h59 on the 22/06/2023 (the “End Date”) (“term of the Competition”).

7.       Vodacom reserves the right to extend, suspend or curtail the term of
the Competition at its sole discretion at any time.

Valid Entry

8.      In order to stand a chance of winning in the Competition, participants
are required to:

a)       Join or be an existing Unlock & Load subscriber using the R3 a Day
subscription service during the term of the Competition via your Vodacom bill
either by:

i) dialing *132*1# USSD CTA or by sending the keyword “OK”/“YES” by SMS to 
0820096186; or

ii) subscribing via the relevant web pages displaying the competition
information and Prizes

b)      Collect at least 100 points during the term of the Competition.

c)      Be successfully charged for the Unlock & Load Service, at least once
during the term of the Competition.

9.      This Competition is open to participants above 18 years old. Any
participant under the age of 18 shall present their parent/guardian’s written
consent at Vodacom’s request.

10.      To subscribe for the Unlock & Load Service, Subscribers can send an SMS
with the keyword “OK” or “YES” to 0820096186.  The relevant keywords will be
communicated to subscribers via SMS during the promotion period.

11.   To unsubscribe/cancel from the Unlock & Load Service users can send a free
SMS with the cancellation keyword STOP or CANCEL to the respective dedicated SMS
long code 0820096186 or by dialing *135*997# and selecting option1. Subscribers
who join the Unlock & Load service are considered Users of the Service until
they cancel their subscription.

 

12.    Subscribers will also be able to obtain more information on the
Competition by sending the following keywords to the SMS long codes for each
category for free;

1.      “INFO” to get more information about the service

2.       “POINTS” to get to know the points in the draw

13.    Participants can enter multiple times. However, the chances of winning
will remain subject to the points mechanics rules applying during the
Competition period as stipulated in paragraph 8 of these terms and conditions.

14.    There are no additional charges for participating in the Competition
apart from the Service subscription charge to join the Unlock & Load Service, as
explained in clause 8 above.

 

15.   In the event that we are unable to bill for the full subscription fee due
and payable, we will implement micro-billing at our discretion. Micro-billing
occurs when the user is interested in the web portal offerings but does not have
sufficient funds in the accounts (airtime balance) to complete that request. How
this will work is as below:

A. When the user attempts to purchase the R3p/day subscription and their airtime
balance is:

-         Less than R3 but more than or equal to R2, the user will be charged R2

-         Less than R2 but more than or equal to R1, the user will be charged R1

-         Less than R1 but more than or equal to R0.75, the user will be charged
R0.75

-         Less than R0.75 but more than or equal to R0.50, the user will be
charged R0.50

B.  Users will be notified via SMS each time they are billed through
micro-billing until the full amount is collected. If we are successful in
billing an amount, in part or in full, at the end of the day that billing record
will stand as the completed billing record for that particular period. Billing
for the next period will revert back to attempting to bill the full daily price
as stated for the daily subscription. Billing does not occur in arrears.

C. Users will be eligible to enjoy the service for a specific time period,
depending on the amount that they will be charged, according to the below table.
Once the eligibility is expired, users will be attempted again:

 

Amount(ZAR)

Eligibility

Portal_Content

SMS_Content

3

24 hours

5 Credits

5 Questions

2

16 hours

3 Credits

5 Questions

1

8 hours

2 Credits

5 Questions

0.75

6 hours

2 Credits

5 Questions

0.5

6 hours

2 Credits

5 Questions

0.25

6 hours

2 Credits

5 Questions

 

D.             In the event that you are a Vodacom prepaid or top-up subscriber,
you acknowledge that you must have enough airtime available for payment of the
subscription to keep it in an active state. You acknowledge that in the event
that we are unable to bill any valid value for your subscription (in full or in
part), we will continue to attempt to bill and may enable the subscription for a
maximum period of 21 days after the last successful bill collected. Should we be
unable to collect any funds for a period of 21 consecutive days, you will be
automatically unsubscribed from the service.

D. Users are able to buy extra credits within the portal, so that they can play
more games in the day.

 

16.    Vodacom shall not be liable for any costs incurred by the winners for
entering the Competition or in claiming any Prizes, where applicable.

17.    Data transfer speeds are not guaranteed and are dependent on network
availability and utilization.

18.    The Competition is open to residents of South Africa that are Vodacom
subscribers, excluding all employees, representatives and agents of Vodacom,
their respective parents and/or affiliated companies, contest suppliers, and
those with whom any of the foregoing are domiciled.

 

 

 

 

Points Mechanism of the Service Competition:

19.    The following points will be awarded to each participant for each valid
entry in terms of paragraph 8 of these terms and conditions:

Action

Points Earned

Upon successful charge

100

a)      Points cannot be transferred from one Subscriber to another.

b)      A participant will earn points during the term of the Competition every
time a user is charged successfully on the Unlock & Load Service.

c)      The number of points earned by each participant represents the number of
entries that a participant holds in the random draw.

20.    The winners will be selected by means of a random draw after the End Date
as stipulated paragraph 6, from all eligible entries which meet the requirements
set out in these terms and conditions. The draw will identify a winner and 10
runners up who will be entitled to become the winners in the event the first
selected will not comply with all the eligibility criteria.

21.    The Prize is not transferable and may not be used in conjunction with any
other competitions. Vodacom may refuse to award the Prize if the qualifying
procedures or these Terms and Conditions have not been adhered to or if it
detects any irregularities or fraudulent practices. Vodacom is entitled in its
entire discretion to reject /withhold any Prize for any reason and will not be
obliged to notify participants that they are rejected.

22.    The claim for any Prize will be subject to security and validation.
Vodacom reserves the right to withhold any Prize until it is satisfied that the
claim by a particular winner is valid.  The selected winner must be able to
identify her/himself in a manner determined by Vodacom as the qualifying
entrants to the Competition and shall comply with the required validation
procedure, determined by Vodacom, in order to claim the Prizes. Failing which,
such a winner will forfeit the Prize and the Prize will be awarded to the next
selected qualifying participant.  The winner will be contacted by Vodacom on the
mobile phone number she/he used to participate in the Unlock & Load Service.
Vodacom will attempt to contact the winner at least 3 times a day over a period
of 1 week, between the hours of 9am and 5pm. Should a selected winner fail to
claim the Prize, such a winner will forfeit or decline acceptance of the Prize.
That person's right to the Prize will be deemed to have been waived and the
Prize will be forfeited. Vodacom reserves the right to then award the Prize to
the next selected participant.

23.    Vodacom’s decision on any aspect of the Competition including the
allocation of the Prize will be final and binding and no correspondence will be
entered into. In the event of a dispute in regard to any aspect of the
Competition and/or these Terms and Conditions, Vodacom’s decision will be final
and binding and no correspondence will be entered into.

24.    Vodacom shall request the winner’s consent in writing to their image
and/or likeness being used and published in connection with the Competition and
for a period of 12 (twelve) months after they have been announced as a winner.
The winner may decline the use of their image and/or likeness by Vodacom.

25.    All risks and ownership of the Prize shall pass to the winner on
transfer/delivery thereof and hence all of Vodacom's obligations in regard to
the Prize shall terminate. Vodacom will advise of arrangements in respect of the
delivery of the Prize at the time of contacting the winner.

26.    Notwithstanding the fact the Prize vests on the recipient immediately
upon the determination of the results if the Prize remains
unclaimed/undeliverable after a week of transfer or no reasonable effort is made
on the part of the winners to claim despite having been advised that s/he has
won the Prize, will be forfeited.

27.    Participants are not allowed to use machines that automatically send SMS
messages or automate/facilitate the answer process or any other alternative of
sending SMS messages, other than the mobile phone (this prohibits the use of any
GSM modems attached to a computer or mobile phones attached to a computer).
Vodacom reserves the right to disqualify any participants under the suspicion of
breaking this obligation.

28.    Neither Vodacom or any other person or party associated with the Service,
their associated companies, agents, contractors and sponsors and any of its
personnel involved in the Competition, shall be liable whatsoever for any loss
or damage incurred or suffered (including but not limited to direct or indirect
or consequential loss), death or personal injury suffered or sustained arising
from either participation in the Competition or from claiming the Prize.

29.    In addition, neither Vodacom nor its agents/service providers shall be
responsible for any loss or misdirected qualifying purchases, including entries
that were not successful due to any failure of hardware, software, or other
computer or technical systems.

30.    Employees, directors and agents of Vodacom, their immediate families,
life partners, business partners and associates and any person directly involved
with the devising, producing, managing or marketing this promotion are not
eligible to participate and win.

31.    If the user of the mobile phone (i.e. the participant in the Competition)
is not the person that is responsible for payment of the qualifying
contract/existing qualifying contract, then the Prize will be awarded to the
person that is the account holder and responsible for payment of the qualifying
contract/existing qualifying contract.

32.    Only participants who are using SIM cards that have been RICA registered
are eligible to win the Prize. Each owner of a SIM card(s) is responsible to
comply with South African law by RICA registering their SIM cards.

33.    The Competition is only open to natural persons. Entries received from
business accounts held by legal persons (amongst other Corporates and SMEs,
etc.) are excluded from participating in the Summer Campaign.

34.    All information relating to the Competition which is published on any
marketing material will form part of these terms and conditions. In the event of
any conflict between such marketing material and these terms and conditions,
these terms and conditions shall prevail.

35.    This Competition is organized in partnership with Upstream Systems (Pty)
Ltd (the “Vodacom appointed service provider”).

36.    Vodacom will share the following personal details of the winner: name,
contact number, physical address, bank details (to the extent required in each
case) with its appointed service provider(s) assisting with the Competition to
be able to organize, manage and deliver Prizes for this Competition, and a
Vodacom approved third party agency, who will notify the winner that he / she
has won in the Competition, and you hereby agree to such disclosure as is
necessary to effect Prize fulfilment. Vodacom’s service provider for this
competition may need to transfer the information cross-border to Greece in order
to enable the Competition.

37.    User data collected via the Competition will not be used for any other
purpose than for execution of the Competition. User data collected via the entry
for this Competition will be stored for as long as we are legally required to
and in accordance with Vodacom's Privacy Policy:
http://www.vodacom.co.za/vodacom/terms/privacy-policy if there is no legal
requirement, the collected information will only be stored for as long as it is
needed.

38.    If Vodacom is required by law to alter or cancel any aspect of the
Competition or to terminate it as a result of changes in legislation, or for any
reason whatsoever, it will have the right to terminate the Competition with
immediate effect and without notice. In such an event, all participants hereby
waive any rights which they may have against Vodacom and its associated
companies, agents, affiliates, contractors and/or sponsors.

39. Upstream is a member of WASPA and is bound by the WASPA Code of Conduct.
Customers have the right to approach WASPA to lodge a complaint in accordance
with the WASPA complaints procedure. Upstream may be required to share
information relating to a service or a customer with WASPA for the purpose of
resolving a complaint. WASPA web site: www.waspa.org.za”

Unlock & Load is a subscription service charged at R3/day. By using the service
you agree that you are 18 years or older and have the bill payers permission.
Compatible handsets only. To unsubscribe SMS STOP to 27820096186. For help call
135. By using the service you agree to receive promotional material relating to
this and similar services. To opt-out of marketing SMS send STOP to 27820096186.

 The service must not be used:

(i) to intentionally engage in illegal conduct,

(ii) to knowingly create, store or disseminate any illegal content,

(iii) to knowingly infringe copyright,

(iv) to knowingly infringe any intellectual property rights, or

(v) to send spam or promote the sending of spam.

The member has the right to suspend or terminate the services of any customer
who does not comply with these terms and conditions or any other related
contractual obligations, and has the right to take down any content (hosted as
part of the service) that it considers illegal or for which it has received a
take-down notice.