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   * Overview
     Automate your customer service with a single AI platform
   * AI Management
     Build, manage, and optimize Ada's AI Agent without code
   * Ada's Reasoning Engine™
     Understand the system powering Ada's AI Agent
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     Automate web, SMS and social channels
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     Automate phone inquiries
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     Automate email inquiries
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Log In Try Ada for Free Get a Demo
Webinar: Assessing the total cost of ownership for building an AI Agent


BUILT FOR ENTERPRISE, LOVED BY CUSTOMERS

Trusted by enterprises to serve billions, Ada’s AI Agent effortlessly automates
customer service across messaging, email, phone, and SMS.

Get a Demo Try Ada for Free

400
M+
users supported worldwide
25
M+
hours of human labor saved
70
%
of conversations automatically resolved
8
X
cost reduction vs human agents


RESULTS THAT REDEFINE EXPECTATIONS

Scale and improve your customer experience.

10
FTE
workload managed by their AI Agent and continuing to grow



DELIVER CUSTOMER EXPERIENCES THAT EXCEED EXPECTATIONS

78
%
reduction in cost‑per‑ticket in the first year



IMPROVE THE OPERATIONAL EFFICIENCY OF YOUR ORGANIZATION

6.7
X
ROI in year 1



ELIMINATE THE RISK OF IMPLEMENTING AI SOLUTIONS


THREE STEPS TO ROI


FROM ONBOARDING TO RESOLUTION IN MINUTES

Step 1Step 2Step 3


ONBOARD ADA USING EXISTING SUPPORT CONTENT

Instantly teach Ada everything it needs to know about your company by connecting
your knowledge sources, data, and key business systems.

Learn More


UNCOVER IMPROVEMENTS WITH AI-DRIVEN INSIGHTS

Identify which automated conversations are truly successful — where Ada provided
relevant, accurate, and safe responses — and where there is an opportunity to
improve.

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DRIVE CONTINUOUS IMPROVEMENT AND MAINTAIN CONTROL WITH AI COACHING

Coach Ada to follow specific rules, guidance, and multi-step processes. Provide
feedback with confidence that Ada’s AI Agent will continuously learn and grow
with your brand.

Learn More



AUTOMATE ACROSS CHANNELS, EFFORTLESSLY

Reach your customers in 50+ languages, on the channels they prefer.


ADA MESSAGING

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ADA VOICE

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ADA EMAIL

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THE EASIEST PLATFORM TO INTEGRATE INTO YOUR CUSTOMER SERVICE TECH STACK

Build only what's unique to your brand and let Ada handle the rest. Ensure
compliance, security, and reliability, all while using a single customer
experience platform that seamlessly operates across all channels, languages, and
audiences.

Platform Overview


TAP INTO THE BEST INTELLIGENCE WITH ADA’S REASONING ENGINE™

Ada’s AI Agent grows, learns and works 24/7 to continuously improve your
business.

Combining safety checks, guidance, advanced knowledge retrieval, a suite of
cutting-edge LLMs, and action capabilities with your business systems, the Ada
Reasoning Engine™ gives you the control you need to coach a problem-solving
powerhouse.

Learn More


BATTLE-TESTED AI WITH ENTERPRISE-LEVEL RIGOR

Trusted by leading companies across 35+ countries.


ENTERPRISE-GRADE SECURITY

HIPAA, SOC2, and GDPR compliant, we protect sensitive data and maintain rigorous
adherence to industry-leading security and compliance practices.


SAFETY AND ACCURACY CONTROLS

Safety controls built into Ada’s Reasoning Engine™ are used to ensure
generations comply with your company's policies.


PRIVACY-BY-DESIGN

Integration of the highest standards of protection at every stage in the data
lifecycle ensure compliance with privacy laws and regulations.


RELIABILITY AND SCALE

Manage millions of interactions and effectively handle peak loads without
compromising service quality.

Meet Tal Gulst
Bot Manager at monday.com, and learn how they decreased average handle time by
42% in just 6 months.
Read the Case Study
Meet Allie Hurley,
Head of Global Support at ClickUp, and learn how they instantly increased
Automated Resolution by 20% .
Read the Case Study
Meet Justin Michaud,
Director of Customer Care at Life360, and learn how they achieved 291% ROI.
Read the Case Study


AI CUSTOMER SERVICE INSIGHTS TO KEEP YOU ONE STEP AHEAD

Explore the Ada Blog Browse our Resource Library
Customer Service | AI & Automation | 15 min read


AUTOMATED CUSTOMER SERVICE: THE SECRET WEAPON FOR HIGH-GROWTH SAAS COMPANIES

Wondering what most high-growth SaaS companies have in common? An automated
customer service strategy backed by AI.

Emillee Hernandez
Customer Solutions Consultant
AI & Automation | Customer Service | 10 min read


BEYOND CHATBOTS: 5 UNEXPECTED WAYS AI IS TRANSFORMING AUTOMATION IN CUSTOMER
SERVICE

Customer service can be a key differentiator in a crowded market. Here's how AI
is impacting the entire customer service ecosystem.

Mudit Bhasin
Manager, Professional Services
News & Updates | AI & Automation | 13 min read


IN CONVERSATION WITH OPENAI: BUILDING TRUST IN THE AGE OF AI HALLUCINATIONS

Are AI hallucinations holding you back? This is your opportunity to learn from
the experts.

Yogi Bhatnagar
Principal Customer Solutions Consultant
Customer Service | AI & Automation | 9 min read


UNLOCKING THE BENEFITS OF AI OMNICHANNEL CUSTOMER SERVICE FOR YOUR BUSINESS

Discover the game-changing benefits of omnichannel customer service, and explore
how your business can achieve this with an AI agent.

Maggie Brennand
Senior Product Marketing Manager
Customer Service | AI & Automation | 23 min read


THE ULTIMATE GUIDE TO SAAS CUSTOMER SERVICE AUTOMATION

Customer service automation can free up valuable resources. Here's how AI can
pave the way for quality service at scale for SaaS companies.

Mudit Bhasin
Manager, Professional Services
AI & Automation | 10 min read


THE DARK SIDE OF AI CUSTOMER SERVICE: 5 PITFALLS TO AVOID

Here are five pitfalls of AI customer service that you need to be aware of — and
how to side step them.

Grant Oyston
AI Product Marketing Manager


READY TO LEARN MORE?

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