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 * RETAIL
   
   Increase CLTV with warranties and product insurance


 * PAYMENTS
   
   Personal insurance products which put your customer first


 * LOGISTICS
   
   Coverage for all shipping industries and providers.


 * MOBILITY & AUTO
   
   Bikes, OEMs, car sharing or rental cars


 * GIG ECONOMY
   
   Tailored protection for contractors


 * TRAVEL
   
   Protection for anyone, anywhere


 * PROPERTY
   
   Unique coverage for any property type


 * FINTECH/NEOBANK
   
   Sell or embed personal and professional lines of insurance


 * BUSINESS SERVICES
   
   Tailored commercial insurance to boost ancillary sales


 * TICKETS & EVENTS
   
   Protection for millions of ticketholders worldwide


PLATFORM


 * XCOVER
   
   The global distribution platform for all lines of insurance


 * RENTALCOVER
   
   The leading rental car insurance distributor


MICROSERVICES


 * XCLAIM
   
   The API for complete claims management and payment


 * BRIGHTWRITE
   
   Dynamic pricing and product optimization

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SELECTED PRODUCTS


 * TOTAL SHIPPING PROTECTION
   
   Logistics insurance


 * FULL FURNITURE PROTECTION
   
   Extended warranty


 * FULL PRODUCT PROTECTION
   
   Global product warranty


 * COVID COVER
   
   Travel protection


 * WARRANTY WALLET
   
   Offers from transaction feeds


 * RIDE ADVANTAGE
   
   Protecting riders and contractors


 * GENEROUS JEWELRY PROTECTION
   
   Warranties on valuables


 * CANCEL FOR ANY REASON
   
   Book with peace of mind


 * SMART DELAY
   
   Instant payouts for travelers

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CHECK OUT OUR RESTFUL APIS

 * XCover API
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 * XClaim API


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   BOPs, Cyber, D&O, WC, Liability & more for any SMB


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   Unbundled insurance with Covid Cover, Smart Delay & more


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   Comprehensive product insurance and warranties


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   Insurance for any logistics solution with same day claims


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 * 6x growth through COVID-19
 * Shipping claim processing in 24 hours
 * 513% growth for online retailer
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 * 3x increase in ticket revenue


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 * Creating COVID-19 travel bundle
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 * CG GIVES


FROM 20 DAYS TO 24 HOURS: REDUCING CLAIM PROCESSING FOR DESCARTES SHIPRUSH


FROM 20 DAYS TO 24 HOURS: REDUCING CLAIM PROCESSING FOR DESCARTES SHIPRUSH

Descartes Systems Group is the global leader in uniting logistics-intensive
businesses in commerce. Descartes ShipRush merchants wanted better value and a
more seamless approach than those offered by traditional insurers and carrier
insurance.

Descartes partnered with Cover Genius to provide a more customer-centric
solution to their ShipRush customers and together created Total Shipping
Protection, an insurance program that combines the best bits of a full-stack
approach, from licensing to pricing, filing and claims, with an API that enables
merchants of all sizes to realize the value of faster claims handling, smarter
pricing and coverage that’s relevant to what’s inside the box.


MAKING A COMPLEX CHAIN SEAMLESS



As shown above, our focus on building automation features into our fully
configurable XClaim platform and ongoing product filings allowed us to quickly
iterate. Our bespoke insurance program also removed historical anomalies
prevalent in the industry like static, tiered pricing, exclusions on
electronics, insufficient coverage limits and, most importantly, Total Shipping
Protection excises carriers from the claims process. Waiting for insurers to
declare a loss takes close to 20 days on average, time that merchants prefer to
spend on important stuff like packing more boxes. Removing carrier friction also
allows us to optimize pricing—with overheads minimized, the savings flow back to
Descartes ShipRush and their customers.

Our simplified  carrier-agnostic approach, coupled with our XClaim technology
and licensing in 60+ countries and 50 US states enables logistics partners, from
marketplaces to 3/4 PLs, software providers, freight forwarders, e-commerce
platforms and all modes of transport, whether small parcels or International Air
& Sea freight, to offer a wide range of custom coverages like porch piracy,
general average, liability and delivery failure to suit their customer needs.


MAKING CUSTOMERS LOYAL

With Total Shipping Protection, Descartes ShipRush also earns their shippers’
trust with filed products that are backed by some of the world’s largest
insurers including Swiss Re, Starr, Berkley and others. Working with a panel of
agile insurers means additional coverages have been easy to add over time, for
instance, Total Shipping Protection also covers shipping costs plus the item
cost, rather than a traditional warranty product based on Declared Value which
leads to underinsurance and dissatisfaction. NPS scores of +65 are also
delivered on the back of generous coverage limits, a zero deductible, a minimum
order value of $1 and coverage for return shipping and reshipping. 

This ensured Descartes was able to capture the previously unaddressed carrier
market.


MARKETING THE BENEFITS

Working with Descartes ShipRush we built an education and awareness program to
back up leading edge growth marketing techniques. The customer journey ensures
high take up and minimal churn while causing no interruption to merchant
activity.

Total Shipping Protection is promoted via EDMs, call centers and other joint
marketing activities and via an API-connected modal that allows users to opt-in
with a single click from anywhere—a much better experience than fiddling with a
buried account setting.

Single click opt-in modal for Total Shipping Protection

As a partner with a global reach that covers 60+ countries and across 50 US
states, we will continue to empower Descartes ShipRush to grow their business
and turn insurance into a profit center. Our ability to distribute multiple
protection products through a single integration enables Descartes to grow into
multiple product lines (such as LTL/FTL movements, Air and Sea Freight and also
product warranties), while access to data analytics through our BrightWrite
optimization platform enables a continuous optimization so we can improve and
refine products over time.



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Australian Resident policies are sold by Cover Genius Pty Ltd (Australian
Business Number 43 159 983 598) in its capacity as an AFS Licensee, No 490058
and underwritten by Assetinsure Pty Limited (ABN 65 066 463 803, AFSL 488 403)
or Pacific International Insurance Pty Limited (ABN 83 169 311 193). Cover
Genius does not act as your agent: this advice is general and does not take into
account your objectives, financial situation or needs. You should consider
whether the advice is suitable for you and your personal circumstances. Before
you make any decision about whether to acquire the product, please read the PDS
& FSG contained in your quote. If you purchase a policy from Cover Genius, the
company receives a commission which is a percentage of your premium – ask us for
details. Cover Genius is bound by the General Insurance Code of Practice
and Family Violence Policy.

American insurance policies are sold by Cover Genius Insurance Services, LLC, a
Delaware limited liability company, 27 E 28th Street, New York, NY 10016. Its
license information is available here. Cover Genius Insurance Services, LLC
receives compensation from its underwriting partners. Coverages may vary and not
all coverage is available in all jurisdictions. Insurance coverages are subject
to the terms, limitations and exclusions in the applicable policy.

American warranty products are sold by Cover Genius Warranty Services, LLC, a
Delaware limited liability company, 27 E 28th Street, New York, NY 10016.

Cover Genius Ltd. is authorised and regulated by the Financial Conduct
Authority. Firm No. 750711, Registered Office: 4 Ravey Street, London EC2A 4QP,
United Kingdom, incorporated in England & Wales. Company Registration Number:
09408621.

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the Financial Markets [Autoriteit Financiële Markten] as an insurance
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