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     * Frequently asked questions
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     * Advice+
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   * Scene+ Debit Cards
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     * Preferred Package
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     * Scotiabank American Express card
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     * ScotiaGold Passport Visa card
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     * Be rewarded for your banking
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     * Simpler ways to save
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     * Award-winning credit cards
   * Services
     * Back
     * Activate your credit card
     * Manage your credit card
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     * Click to Pay - easy, secure online checkout
     * Scotia SelectPay - Installment payment plans
   * Resources
     * Back
     * Help Centre - credit cards FAQs
     * Digital banking guide - credit cards
     * Credit cards welcome kits
     * How to redeem your points
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     * Credit card interest rates
     * Checking your credit score
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     * Calculate your rewards
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   * Back to main menu
   * View All
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     * Back
     * Connect with a home financing advisor
     * Buying another property
     * Existing homeowners
     * Mortgage renewal
     * First-time homebuyers
     * Renovations
     * Understanding mortgage prepayments and charges
     * Conventional vs. collateral mortgage charges
   * Products
     * Back
     * Scotiabank eHOME
     * Scotia Total Equity® Plan (STEP)
     * Fixed rate mortgages
     * Variable rate mortgages
     * Switch to Scotiabank program
     * Mortgage offers and special programs
     * Second home mortgages
     * Scotia Mortgage Protection insurance
   * Resources
     * Back
     * Mortgage calculator
     * Mortgage articles
     * Mortgage glossary
     * Mortgage tools
     * Manage your mortgage online
     * Solicitor / Notary
     * Mortgage videos
     * Mortgage rates
 * Loans & Lines of Credit
   * Back to main menu
   * View All
   * Loans
     * Back
     * Scotia Plan® Loan
     * Auto loans
     * Grad auto loans
     * StartRight auto finance program
     * Marine & boat loans
     * Motorcycle & leisure vehicle loans
     * Recreational vehicle (RV) loan
   * Lines of Credit
     * Back
     * ScotiaLine® Personal Line of Credit
     * ScotiaLine® Personal Line of Credit (STEP)
     * ScotiaLine® Personal Line of Credit for students
     * Scotia RSP catch-up line of credit
   * Tools
     * Back
     * Auto loan payment calculator
     * Personal loan calculator
   * Borrowing basics
     * Back
     * Building a good credit history
     * The loan or lease decision
     * Lower your overall cost of borrowing
     * Financing Your Home Renovations
     * How to choose a vehicle
 * Investments
   * Back to main menu
   * View All
   * Get started
     * Back
     * Plans
     * Products
     * Direct investing
     * Talk to a Scotia advisor
   * Plans
     * Back
     * Registered Retirement Savings Plans (RRSP)
     * Tax-Free Savings Accounts (TFSA)
     * Registered Education Savings Plans (RESP)
     * Retirement Income Funds (RIF)
     * Registered Disability Savings Plan (RDSP)
   * Products
     * Back
     * Guaranteed Investment Certificates (GICs)
     * Savings Accelerator Account
     * Invest with Mutual Funds
     * Scotia Exchange Traded Funds (ETFs)
   * Resources
     * Back
     * Investing basics
     * Pre-Authorized Contributions (PAC)
     * Scotiabank Investment Specialists
     * Regulatory disclosures
     * Wealth management
     * Investment account fees
   * Tools
     * Back
     * Investment calculators and tools
     * Money finder
     * Retirement savings calculator
     * TFSA calculator
     * Scotia iTRADE sustainable investing
 * Insurance
   * Back to main menu
   * View All
   * Creditor Insurance
     * Back
     * Scotia Mortgage Protection insurance
     * Scotia Line of Credit Protection insurance
     * Scotia Credit Card Protection insurance
     * Scotia Plan Loan Life & Disability Protection insurance
     * Scotia Business Loan Protection insurance
     * Scotia Loan Protection insurance
   * Travel Insurance
     * Back
     * Travel insurance
 * Programs
   * Back to main menu
   * View All
   * Programs & Services
     * Back
     * Scene+
     * Indigenous Peoples
     * Bank The Rest® savings program
     * hockey for all
   * Specialty Services
     * Back
     * StartRight program for Newcomers
     * Seniors Resource Centre
     * Finance for students
     * Financial Access Program
   * Offers
     * Back
     * Credit bureau reports
     * TurboTax
 * Rates & Fees
   * Back to main menu
   * View All
   * Bank fees
     * Back
     * Bank account fees at a glance
     * Credit card fees at a glance
     * Tips to reduce fees
     * Chequing account rates
     * Investment account fees
   * Borrowing
     * Back
     * Credit card interest rates
     * Mortgage rates
   * Saving & Investing
     * Back
     * Savings account interest rates
     * GIC Interest rates
     * Mutual funds prices
     * Registered plan interest rates
   * Currency
     * Back
     * Foreign exchange rates
     * Foreign exchange services

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CONTACT US






HERE’S HOW TO REACH US. WE’RE AVAILABLE 24/7.




TALK TO AN ADVISOR

Use our online tool to book an appointment with a Scotia advisor.


Book an appointment use our online tool



VISIT

Locate your nearest branch.


Branch locator Go to branch locator tool



CALL

1-800-4-SCOTIA 

(1-800-472-6842)

More numbers Go to Contact us by phone page




MAIL

Prefer to send us a letter.


More addresses Go to Contact us, more addresses page



TWEET

Send questions via Twitter.

@ScotiabankHelps External Created with Sketch. Go to Twitter website



CUSTOMER INFORMATION CENTRE 

Here is some helpful information related to our products and services.

@Customer Information Centre Info Centre



--------------------------------------------------------------------------------

WE'VE ANSWERED THE MOST FREQUENTLY ASKED QUESTIONS.



HOW DO I LOCATE MY TRANSIT NUMBER, INSTITUTION NUMBER, AND ACCOUNT NUMBER ON A
CHEQUE?

You can find your bank account numbers at the bottom of your cheques, through
your online banking, or on the Scotia mobile app.

Here’s a breakdown of the numbers and where you’ll find them on your cheques:





There are three parts to an account number: the transit number (or the branch
number), the institution number (also called the bank number), and your personal
account number.


 1. The transit number (or branch number) is 5 digits
 2. The institution number (or bank number) is 3 digits
 3. Your personal account number is 7 digits

HOW DO I GET A VOID CHEQUE?

Here's how to view or print your void cheque details on the Scotia mobile app:

 1. From the app’s Home screen, select your chequing account
    
 2. Select Manage
 3. Select Direct deposit/void cheque info
 4. Select Void cheque
 5. Scroll to Void cheque and select View/print

Prefer to use your desktop? Get started with the Download void cheque demo.






HOW DO I CONTACT SCOTIABANK? 

Below are some of the phone numbers our customers use the most. Or you can view
a full list of numbers here. Relay service calls are always accepted at all of
these numbers. You can also visit any of our branches.

You can call to ask questions, open accounts and get help with all of your
banking, borrowing, and investing needs. We're available 24/7. 

General Inquiries

1 (800) 4SCOTIA (1-800-472-6842)
1 (800) 645-0288 (services for the hearing impaired)
(416) 701-7200 (Greater Toronto Area/outside Canada and the U.S., please call
collect)

Mobile Banking Support Line

1 (877) 908-8866

TeleScotia Telephone Banking

1 (800) 267-1234 (English)
1 (800) 575-1212 (French)
1 (800) 830-8800 (Cantonese)
1 (800) 830-8080 (Mandarin)

Scotiabank Credit Card Centre

1 (800) 387-6466 (Canada/USA)
(416) 288-1440 (Greater Toronto Area)
1 (800) 645-0288 (TTY - text telephone services for the hearing impaired
Canada/USA)
 

You can find a complete list of phone numbers here.

HOW DO I SEND A WIRE TRANSFER? 

Personal banking customers
A wire transfer is a quick and safe way to send money between two bank accounts
in any major currency either within Canada, the United States, or
internationally. A wire transfer can take as little as few hours when sending
money within Canada, and up to 5 business days when sending money
internationally.


Please visit a Scotiabank branch to arrange the wire transfer. To review the
service fees, check the Transfer Fees section of Bank account fees at a glance.

 

Sending a wire transfer
Before you visit a branch to send a wire transfer, please have the following
information ready:

* Currency of the wire transfer

* Recipient's name and address

* Recipient's banking information, including their bank account number, ABA
number, institution number, SWIFT code, as well as the branch’s full address

 

Receiving a wire transfer
If you are receiving a wire transfer, you’ll need to share this information with
the person who is sending it to you: 

* Currency of the wire transfer

* Your name and address

* Your bank account number and branch address

* Scotiabank’s ABA number: 026002532

* Scotiabank’s institution number: 002

* Scotiabank’s SWIFT code: NOSCCATT

Note: Ensure you are comfortable sharing your banking information with the
person who is sending you the transfer.

 

Business customers     
Use our convenient Electronic Funds Transfer (EFT) service to make payments and
send funds all over the world.  


HOW DO I BOOK AN APPOINTMENT?

Just contact the branch or book an appointment online to meet with a Scotiabank
advisor near you. You can book an appointment to meet in person or over the
phone.

You can also set up a meeting directly with:

 * Home financing/mortgage advisors
 * Scotiabank investment specialists
 * Scotia wealth management advisors
 * Small business advisors
 * Commercial banking specialists

HOW DO I FIND A BRANCH LOCATION, HOURS OF OPERATION OR CONTACT INFO FOR A
BRANCH? 

Just use this Branch & ABM locator tool to get the information you need for any
specific branch including:

* Location

* Hours of operation

* Phone and fax numbers

* Transit number

* Wheelchair accessibility

* Language options

CAN I ACCESS MY SCOTIABANK ACCOUNTS OUTSIDE OF CANADA? 

Absolutely. There are three easy ways to access your Scotiabank accounts while
outside of Canada:

Online

Sign in to Scotia OnLine to view your account, transfer funds, pay bills and
more.

 

By phone

Call us toll-free at 1(800) 4SCOTIA (if you’re in the continental U.S., i.e.,
excluding Alaska) or call us collect at (416) 701-7200 if you’re anywhere else
in the world.

 

At an ABM

Withdraw cash or get a credit card cash advance by visiting ABMs that display
the VISA, Plus, Interac, American Express or LINK symbols.



Using the Global ATM Alliance, you can withdraw cash from known participating
member ABMs.

 

Have a back up payment option

When you're travelling, you should always carry more than one method of payment
with you like:  

* Credit cards

* Debit cards

* Traveller’s cheques

* Small amounts of local currency

That way, if one payment method doesn't work, or gets lost, you can use another.
 

If you have any credit or debit card issues while traveling outside of Canada,
please contact us right away.

* In the continental U.S. (excluding Alaska) call us toll-free at 1(800) 4SCOTIA

* If you’re anywhere else in the world, call us collect at (416) 701-7200

HOW DO I OPEN A CANADIAN SCOTIABANK ACCOUNT FROM OUTSIDE OF CANADA? 

To set up your banking account before you move to Canada, go to the Scotiabank
International Account opening page. Select the country you’re from and you’ll
find out how to set up your account.


HOW DO I TRANSFER MONEY TO AN ACCOUNT OTHER THAN MY OWN? 

If you use Scotia OnLine you can use Interac e-Transfer to send money and
receive money from friends, family, co-workers - anyone with a Canadian bank
account.

Using Interac Email Money Transfer is easiest when the recipient banks online
with any of the following financial institutions:

* Scotiabank

* Bank of Montreal    

* CIBC

* RBC

* TD Canada Trust

* Tangerine

* President's Choice Financial

If your recipient banks online with a different bank, they can still receive an
Interac Email Money Transfer. However there may be a delay for processing, and
the recipient may also incur service fees to receive the funds. 

If your recipient banks with Scotiabank, but does not use Scotia OnLine, they
will not be able to receive the funds. Try a Western Union Money Transfer
instead.

 

Here's what you need to do:

After you have signed onto Scotia OnLine, simply:

1. Click the "Banking" tab

2. Click "Transfers" sub-tab

3. Click the (Interac Email Money Transfer) "Send Money" in the left-hand
navigation and follow the on-screen steps

Have more questions about Email Money Transfers? Check these FAQs for the
answer.

Not a Scotia OnLine customer?  Find out more about registering for Scotia
OnLine.

WHAT ARE YOUR ACCOUNT FEES AND SERVICE CHARGES? 

If you're a personal banking customer please see Account Fees at a Glance to
find information about fees and service charges.

If you're a business banking customer please refer to Your Guide to Fees and
Interest Schedules.

 

You can also see this list of ABM fees for everyday transactions.

If you have questions about the service charges on your account please call us
at 1(800) 4SCOTIA (1-800-472-6842) or visit your branch for more information. 

HOW DO I REGISTER FOR SCOTIA ONLINE? 

Personal banking customers
When you opened your account and received your ScotiaCard, you would have
decided whether or not to register your ScotiaCard for online access.

If your ScotiaCard is registered for online access, you just need to activate
your card. You'll require your:

* ScotiaCard number

* Date of birth

* Mother’s maiden name

* Home phone number

* Postal code

If your ScotiaCard is not registered for online access, we're happy to register
it for you. Simply visit your branch or call 1(800) 4SCOTIA.


Small business customers
Please visit your branch to register for Scotia OnLine banking.

WHERE CAN I GET FOREIGN EXCHANGE RATES? 

You can get the latest foreign exchange rates in three easy ways: 

Online: View daily foreign exchange rates for over 25 different currencies.

By phone: Simply call us at 416-866-4900. 

At the branch: Find out the day's rates from your local Scotiabank branch. 

The foreign exchange rate will be the same no matter which option you choose.




LEARN HOW A SCOTIA ADVISOR CAN HELP YOU GET ON TOP OF YOUR FINANCIAL FUTURE WITH
ADVICE+


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