appen.com Open in urlscan Pro
54.149.195.167  Public Scan

Form analysis
2 forms found in the DOM

GET /

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</form>

GET https://appen.com/

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Text Content

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APPEN PRIVACY STATEMENT

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INTRODUCTION

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Appen Limited and its affiliates respect your privacy and are committed to
protecting it. We provide this Privacy Statement to inform you of our policy and
practices and of the choices you can make about the way your information is
collected and used. This Privacy Statement applies to the sites accessible from
https://appen.com, https://appen.com/uk, https://connect.appen.com,
https://annotate.appen.com, and any other affiliated Appen websites that link to
or refer to this Privacy Statement (each a “Site”, and collectively, ”Sites”)
and data we receive from you via the Site in our capacity as a data controller.
We ensure that any personal data received will be processed in accordance with
the applicable privacy and data protection laws including the Data Protection
Act 1998, Regulation 2016/679 of the European Parliament the General Data
Protection Regulation (GDPR), the Philippines Data Privacy Act, the Australian
Privacy Act and any other laws that apply to personal data in respect of which
we are subject (which we refer to in this Privacy Statement as “applicable data
protection laws”), and the statement set out below. Links provided within the
Sites are not covered by this Privacy Statement and we are not responsible for,
any third party websites which may be accessible through links from a Site. This
Privacy Statement explains how we, as a data controller, may collect, use, and
share information that we obtain about you directly or indirectly in accordance
with applicable data privacy laws. Where you use our services, or your personal
data is processed in connection with such services, we will be the data
controller of such information. Your provision of personal data to us or use of
our online services constitutes your acceptance of the terms of this Privacy
Statement.

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SCOPE OF PRIVACY STATEMENT

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This Privacy Statement explains and describes:When this Privacy Statement
applies. Below are the following Sections of this Privacy Statement:

 * Our Use of Cookies
 * How We Collect Your Personal Data
 * Use of Information
 * Disclosure of your Information
 * Retention of Your Data
 * Links to Other Websites
 * Collection of Anonymous Information
 * Information Security
 * International Transfers
 * Your Rights
 * Feedback, Including Comments, Questions and Complaints
 * Changes to the Privacy Statement
 * Further Information

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WHEN THIS PRIVACY STATEMENT APPLIES

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This Privacy Statement applies to your use of any of our services; where you
apply to us for a job or work placement; your supply of services to us where
this involves any personal data; as a result of your relationship with one or
more of our clients; and/or to any information collected from third parties.

This Privacy Statement additionally applies to the Sites and online services and
any online service created or hosted by us from time to time on which this
Privacy Statement appears (together, our "online services") through which we may
collect certain details if, for example, you want to subscribe to any
publications or newsletters that we may periodically issue. Please note that our
online services make use of cookies and similar technologies, as described in
more detail below.

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OUR USE OF COOKIES

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A cookie is a small piece of text based information that is generated by our web
server and is stored within the memory of your computer or stored on your hard
disk, which can be later retrieved by your web browser and communicated to the
web server that issued it. We use cookies to enhance your interaction and
convenience with our website and do not use cookies to record any personal
information. Cookies only store information about a current or prior web session
on our servers or information that you have asked to be stored for convenience,
such as “Remember Me” information. Any statistical data is aggregated and used
by us and our web monitoring service provider to improve our services and at no
time do we personally identify you as the source of that data. You may refuse to
accept cookies by activating the setting on your web browser which allows your
web browser to refuse cookies. However, if you select this setting you may be
unable to access certain parts of our website and this may have a detrimental
effect on your experience and the web based services that we can offer you.
Unless you have adjusted your web browser settings to refuse cookies, our
systems will automatically issue you with a cookie when you visit our website
and you are deemed to have consented to our use of this cookie. The purpose for
which the cookie is used is for identification of a specific session on our
website e.g. when a user is logged on to the website to identify what
permissions they have and what items are in their shopping cart. Session based
cookies are deleted and destroyed at the end of the session. Any other cookie
based information may be stored and recovered by your web browser. You may
delete the cookies stored on your computer at any time.

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HOW WE COLLECT YOUR PERSONAL DATA

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'Personal data’ is any information that can be used to identify you or that we
can link to you. Where you use our services, we will collect personal data
directly from you. We may also collect personal data from third parties such as
your employing organisation, regulatory authorities, recruitment agencies,
credit reporting agencies, information or service providers, publicly available
records, and the third parties described in this Statement. We collect
information that you voluntarily provide to us, including when you communicate
with us via email or other channels; when you sign up for or request that we
send you newsletters, alerts, or other materials; when you sign up for a webinar
or event; and when you respond to our communications or requests for
information. The information you provide may include current and historical
personal data,  including but not limited to, your name, contact details, title,
identification, employment, positions held and enquiry/complaint details and
information about the organisation with which you are affiliated. We may also
collect personal data about your other dealings with us and our clients,
including any contact we have with you in person, by telephone, email or online.
We may collect information from other sources, such as social media platforms
that share information about how you interact with our social media content, and
any information gathered through these channels will be governed by the privacy
settings, policies, and/or procedures of the applicable social media platform,
which we strongly encourage you to review. We will handle any unsolicited
information in accordance with law, including destroying or de-identifying such
information where we are required to do so. When you use our online services, we
may collect the following: information you provide by completing forms (this
includes information you give us, submitting material, requesting services,
entering competitions, registering for any of our online offerings or
subscribing to our newsletters or other services).

 * Your credit or debit card number, expiry date and security code.
 * Your name and address.
 * Your delivery address (if different to above).
 * Your contact telephone number in case we need to call you.
 * Information you provide by your participation in competitions, live chats or
   message boards.
 * Information you provide to us if you contact us, for example to report a
   problem with our online services or raise a query or comment.
 * Details of visits made to our online services including, but not limited to,
   the volume of traffic received, logs (including, where available, the IP
   address and location of the device connecting to the online services and
   other technical information and identifiers about the device and the nature
   of the visit) and the resources accessed.
 * Where our online services require that you enter a password or other
   information in order to access certain features, we will collect such
   credentials when you enter them.
 * Biometric data means personal data resulting from specific technical
   processing relating to the physical, physiological or behavioural
   characteristics of a natural person, which allow or confirm the unique
   identification of that natural person, such as facial images, iris patterns
   or dactyloscopic/fingerprint data.

If you apply for a job or work placement with us then you may need to provide
information about your education, employment, racial background and state of
health. As part of your application you will be asked to provide your express
consent to our use of this information to assess your application and to allow
us to carry out both recruitment analytics and any monitoring activities which
may be required of us under applicable law as an employer. We may also carry out
screening checks (including reference, background, financial probity, identity,
eligibility to work, vocational suitability and criminal record checks) and
consider you for other positions. We may exchange your personal data with
academic institutions, recruiters, screening check providers, health service
providers, professional and trade associations, law enforcement agencies,
recruitment analytics providers, referees and your current and previous
employers. We may also gather additional information about you from publicly
available resources such as LinkedIn or other social or professional media
platforms and collate this with the information that you provide to us. Without
your personal data, we may not be able to progress considering you for positions
with us. In some instances, personal data must be provided to us in order for us
to legally or contractually perform services to you, for example where we are
obligated to gather personal data for anti-money laundering identification
purpose. Where relevant we will highlight to you those details that we are
obligated to collect.

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LEGAL BASIS FOR USAGE OF PERSONAL DATA

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Where we intend to use your personal data, we rely on the following legal
grounds:

Performance of a contract: we may need to collect and use your personal data to
enter into a contract with you or to perform a contract that you have with us.
For example, where you place an order for our transcription services and where
we respond to your requests and provide you with services in accordance with our
terms and conditions or other applicable terms of business agreed with you or
with your employing organisation. Another example would be where you provide
your personal information as part of a data collection project that you have
enrolled in.

Legitimate interests: where we consider use of your information as being (a)
non-detrimental to you, (b) within your reasonable expectations, and (c)
necessary for our own, or a third party’s legitimate purpose, we may use your
personal data, which may include for our own direct marketing or continued
communication;

 * the prevention of fraud;
 * our own internal administrative purposes;
 * personalisation of the service(s) we provide to you;
 * ensuring network and information security, including preventing unauthorised
   access to electronic communications networks and stopping damage to computer
   and electronic communication systems;
 * reporting possible criminal acts or threats to public security to a competent
   authority.

Compliance with a legal obligation: We may be required to process your
information due to legal requirements, including employment laws, tax laws and
other regulatory provisions applicable to us as a provider of digital, audio and
video transcription specialist offering a range of transcription and recording
services.

Consent: You may be asked to provide your consent in connection with certain
services that we offer, for example in respect of any processing of your
personal data for our marketing purposes where you or your employing
organisation is not our client, or in respect of certain special categories of
personal data such as your health or racial background for which we are legally
obliged to gain your consent due to the sensitive nature of such information and
the circumstances in which it is gathered or transferred. Where we are reliant
upon your consent, you may withdraw this at any time by contacting us in
accordance with the Section titled Further Information below.

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USE OF INFORMATION

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 * We use your information in order to provide you with, and improve, our
   services, including: to use the information, we collect about you to process
   orders, deal with any enquiry and/or to send you information about our
   products and offers from time to time.
 * To use your credit card or other payment details which are taken through a
   secure process for processing by your payment provider, our payment processor
   and our bank.
 * To respond to your enquiries.
 * To carry out our obligations arising from any contracts entered into between
   you and us.
 * To facilitate our internal business operations, including to fulfil our legal
   or regulatory requirements.
 * To maintain and develop our relationship with you.
 * For our business purposes, including data analysis, submitting invoices,
   detecting, preventing, and responding to actual or potential fraud, illegal
   activities, or intellectual property infringement.
 * To maintain and update our records including our database of contacts.
 * To evaluate, recruit, and hire personnel.
 * To measure the popularity and effectiveness of services such as newsletters
   and seminar invitations, in order to improve what we offer to you and other
   recipients.
 * To ensure that content from our online services is presented in the most
   effective and secure manner for you and the device on which you are accessing
   our services, and to troubleshoot, and improve such online services.
 * To allow you to use or access interactive features or secure areas of our
   online services, when you choose to do so.
 * For research, planning, service development, security or risk management.
 * As we believe reasonably necessary or appropriate to: comply with our legal
   obligations; respond to legal process or requests for information issued by
   government authorities or other third parties; or protector your, our, or
   others’ rights.

We may not be able to do some or all of these things without your personal data.
Sometimes we may need to give information to our agents and subcontractors who
assist us in providing services. In these circumstances we always ensure that
the information is safe and secure. If at any time we intend to change the
purpose for which we hold your personal data, for example to offer you with a
complimentary service that we may provide in the future, we will give you prior
information of that new purpose so you are aware of this. Subject to the above,
the information collected about you will not be used for any other purposes and
will not be sold or otherwise disclosed to any other organisations, unless
required by law, except our successors in title. If we transfer ownership or
management of a Site to a third party we may also transfer your data to such
third party, provided such third party agrees to observe this Privacy Statement.

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DISCLOSURE OF YOUR INFORMATION

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We may, in providing our services and operating our business, allow access to
your personal data to the different entities within our group for our internal
administrative purposes such as billing, promoting our events and services, and
providing you or your organisation with services, provided in all instances that
such processing is consistent with this Privacy Statement and applicable law. We
may exchange your personal data with third-party service providers contracted to
us where any of the following apply:

 * You have consented to us sharing your personal data in this way.
 * We deem reasonably necessary to provide you with the services that you have
   required at any particular time.
 * Such sharing is provided for under contract, including our terms and
   conditions for any particular service that we may provide to you.
 * Such sharing is to law enforcement bodies or other government authority.
 * We need to enforce or apply our terms and conditions to which you have agreed
   (or other terms that have been agreed to apply to our relationship with you
   or your employing organisation).
 * It is necessary to protect the rights and interests, property, or our safety
   or the safety of our clients or others.
 * It is relevant in the circumstances to disclose the information to parties
   with whom we have co-promotional arrangements (such as jointly sponsored
   events, external venues, or caterers).
 * Our agents or contractors who assist us in providing our services require
   such information, for example in fulfilling requests for information,
   receiving and sending communications, updating marketing lists, analysing
   data, providing support services or in other tasks from time to time. Our
   agents and contractors will only use your information to the extent necessary
   to perform their functions.
 * We use third party service providers to provide services that involve data
   processing, for example archival, web-hosting, analytics providers in
   connection with the operation of our online services, event hosting,
   information technology providers, auditing, reference checking, professional
   advisory (including legal, accounting, financial and business consulting),
   mailing vendor, delivery, technology, website, research, banking, payment,
   client contact, data processing, insurance, forensic, litigation support,
   marketing and security services.
 * All, or most, of our assets are merged with or acquired by a third party, or
   we expand or re-organise our business, in which case your personal data may
   form part of the transferred or merged assets.
 * We are under a legal, regulatory or professional obligation to do so (for
   example, in order to comply with a Court Order).

Any third parties that we may share your data with are obliged to keep your
details securely, and to use them only to fulfil the service they provide you on
our behalf. When such third parties no longer need your personal data to fulfil
this service, they will dispose of such details in line with our policy unless
they are themselves under a legal obligation to retain the information. If we
wish to pass your sensitive personal data onto a third party we will only do so
once we have obtained your consent, unless we are legally required to do
otherwise. We own the database rights in the information collected via our
online services. We do not sell, rent, or otherwise share information that
reasonably identifies you or your organisation with unaffiliated entities for
their independent use except as expressly described in this Privacy Statement or
with your express prior permission. We may share information that does not
reasonably identify you or your organisation as permitted by applicable law.

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RETENTION OF YOUR DATA

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We retain the information we collect no longer than is reasonably necessary to
fulfil the purposes that such data was originally collected in accordance with
our internal data retention polices or to comply with our legal and regulatory
obligations.

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LINKS TO OTHER WEBSITES

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The Sites and communications may, from time to time, contain links to and from
the websites of our partner networks, advertisers and affiliates. If you follow
a link to any of these websites, please note that these websites have their own
privacy policies and that we do not accept any responsibility or liability for
these policies. Please check these policies before you submit any personal data
to these websites. This Privacy Statement does not cover the information
practices of those third-party websites.

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COLLECTION OF ANONYMOUS INFORMATION

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We sometimes collect anonymous information from visits to a Site to help us
provide better customer service. For example, we measure visitor activity on the
Sites, but we do so in ways that keeps the information anonymous. We use the
information that we collect to measure the number of visitors to the different
areas of our Sites, and to help us make our Sites more useful to visitors. This
includes analysing these logs periodically to measure the traffic through our
servers, the number of pages visited and the level of demand for pages and
topics of interest. None of the information constituted in such logs will
include or constitute personal data and such logs may be preserved indefinitely
and used at any time and in any way to prevent security breaches and to ensure
the integrity of the data on our servers.

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INFORMATION SECURITY

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We take steps to hold information securely in electronic or physical form. Our
information security policy is supported by a variety of processes and
procedures, and we store information in access-controlled premises or electronic
databases requiring logins and passwords. All of our employees, officers or
contractors and third-party providers with access to confidential information
are subject to access controls and confidentiality obligations, and we require
our third-party data storage providers to comply with appropriate information
security industry standards. Whilst we continually strive to ensure that our
systems and controls are updated to reflect technological changes, the
transmission of information via the internet is not completely secure, and as
such we cannot guarantee the security of your data transmitted to our online
services which is at your own risk. It is your responsibility to scan what you
choose to download from our Sites to ensure that it is free of such items as
viruses, worms, Trojan horses and other similar destructive code. If you
communicate with us using a non-secure mechanism, you assume the risks that such
communications between us are intercepted, not received, delayed, corrupted or
are received by persons other than the intended recipient. Once we have received
your information, we will take reasonable steps to use procedures and security
features to try to prevent unauthorised access, modification or disclosure. You
can help us to keep your information secure by ensuring that any user name or
password in relation to our online services is kept strictly confidential to you
and not be made available to any other person. You should stop using your
username and password and notify us immediately if you suspect that someone else
may be using your user details or password.

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INTERNATIONAL TRANSFERS

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Where you are submitting personal data from within the European Economic Area
(“EEA”) or any other particular jurisdiction, such information may be
transferred to countries outside that particular jurisdiction. By way of
example, this may happen if one or more of our third-party service providers
with whom we share personal data in accordance with the Section titled
Disclosure of Your Information are located, or have their servers located,
outside your country or the country from which the data were provided. If we
transfer your information outside your jurisdiction in this way, we will take
steps to ensure that your privacy rights continue to be protected to the
standard required under applicable data protection laws.

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YOUR RIGHTS

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Under applicable data protection legislation, we have a duty of care to ensure
that your personal data is accurate and up to date. Therefore, please contact us
to update or correct your information if this changes or if you believe that any
information that we have collected about you is inaccurate at the contact
details below. Where you have consented to our processing of certain personal
data, you can at any time withdraw such consent and/or tell us not to contact
you with updates and information regarding our products and services (or part of
them) either at the point such information is collected, (using an appropriate
acknowledgment and consent) or, where you do not wish us to continue to use your
information in this way, by following the unsubscribe instructions on any
communications sent to you. You can also exercise this right at any time by
contacting us using the contact details below. You can request:

 * access to the personal data we hold about you;
 * corrections or updates to your details;
 * the erasure of your personal data;
 * the portability of personal data that you have provided to us in a
   structured, commonly used and machine-readable format.

   You also have the right to object to, or request the restriction of, our use
   of your personal data. If you would like to exercise any of the rights set
   out in this Section, please contact us using the details set out below. We
   may refuse to provide access where we have legitimate reasons for doing so
   under applicable data privacy laws, and in exceptional circumstances may
   charge a fee for access if the relevant legislation allows us to do so, in
   which case we will provide reasons for our decision.

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FEEDBACK, INCLUDING COMMENTS, QUESTIONS AND COMPLAINTS

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We value your comments and opinions. If you have any comments, questions or
complaints about us or about our use of your information or about this online
Privacy Statement, please contact us. Our contact details are as follows:


Appen Global Headquarters Attention: Data Privacy Officer Level 6, 9 Help
Street, Chatswood, NSW, 2067, Australia Email: dpo@appen.com Tel: +612 9468 6300

EU representative: Appen(Europe) Ltd Attention: Data Privacy Officer Rockeagle
House, Pynes Hill, Exeter, Devon, EX2 5AZ, UK Email: dpo@appen.com Tel: +44 13
9221 3958

If you do not receive a response to your inquiry relating to our privacy
practices – or if you feel your inquiry has not been satisfactorily addressed,
you may submit a complaint to your local data supervisory authority. If you make
a privacy complaint with us, we will respond to let you know how your complaint
will be handled. We may ask you for further details, consult with other parties
and keep records regarding your complaint when you send us, or provide us with
personal information via email (that is, in a message containing a question or
comment, or by filling out a form that emails us this information) or via
telephone, we use it to respond to your requests.

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CHANGES TO THE PRIVACY STATEMENT

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Please note this Privacy Statement will change from time to time. We expect most
such changes to be minor, but there may be changes that are more significant.
Regardless, we will post those changes on this page and, if the changes are
significant, we will also provide a more prominent notice.

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FURTHER INFORMATION

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At your request, we can confirm what information we hold about you and how it is
processed. If we do hold personal data about you, you can request the following
information by contacting us using the details below.

 * The purpose of the processing as well as the legal basis for processing.
 * If the processing is based on our legitimate interests or a third party,
   information about those interests.
 * The categories of personal data collected, stored and processed.
 * Recipient(s) or categories of recipients that the data is/will be disclosed
   to.
 * How long the data will be stored.
 * The source of personal data if it wasn’t collected directly from you.
 * Any details and information of automated decision making, such as profiling,
   and any meaningful information about the logic involved, as well as the
   significance and expected consequences of such processing.

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ALL DATA SUBJECT REQUESTS CAN BE MADE THROUGH OUR COMPANY WEBSITE. PROOF OF
IDENTITY IS REQUIRED. 

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GENERAL DISCLAIMERS

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Neither we nor any of our affiliates, agents, contractors, employees or other
representatives will be liable for losses arising out of or in connection with
the use of our Sites to the extent permissible by law. We are only providing our
Site and its contents on a “as is” basis and we make no (and expressly disclaim
all) representations and/or warranties of any kind, express or implied, with
respect to our Sites or its contents including without limitation warranties of
merchantability and/or fitness for a particular purpose. In addition, we do not
represent or warrant that the information accessible from or via our Sites is
accurate, complete or current. The limitations of liability in relation to our
Sites apply to all damages of any kind, including, without limitation,
compensatory, direct, indirect or consequential damages, loss of data, loss of
opportunity, income, production or profit, loss of or damage to property and
claims of third parties. The limitations of liability in relation to our Sites
do not limit our liability to the extent that it cannot be limited and/or
excluded by applicable law. You are liable for any telephone charges and any
charges made by your internet service provider as a result of your use of the
internet service. Appen Limited, Level 6, 9 Help Street Chatswood NSW 2067
dpo@appen.com

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