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Submitted URL: https://www.wellsfargoadvisors.com/disclosures/security.htm
Effective URL: https://www.wellsfargo.com/privacy-security/fraud/protecting-you/
Submission: On May 16 via api from US — Scanned from DE

Form analysis 2 forms found in the DOM

GET /locator/search/

<form action="/locator/search/" method="get" class="find_location">
  <p>Find an ATM or banking location near you.</p><label class="hidden" for="find_location_zip">ZIP code for find a location</label>
  <p><input placeholder="City, State or ZIP" name="searchTxt" id="find_location_zip" maxlength="70" type="text"><input class="submitBtn c7 utilitybtn" value="Go" type="submit" id="NID1_7_2_1_1_7_3_2_1_3_2"></p>
</form>

GET /locator/search/

<form action="/locator/search/" method="get" class="find_location">
  <p>Make an appointment with a banker.</p>
  <label class="hidden" for="find_location_zip_appointment">ZIP code for make an appointment</label>
  <p><input placeholder="City, State or ZIP" name="searchTxt" id="find_location_zip_appointment" maxlength="70" type="text"><input name="maasrch" id="maasrch" value="Y" type="hidden"><input class="submitBtn c7 utilitybtn" value="Go" type="submit"
      id="NID1_7_2_1_1_7_4_2_1_3_3"></p>
</form>

Text Content

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 * Sign On
 * Customer Service
 * ATMs/Locations
 * Español

Search  Opens a dialog.
 * selected Personal
 * Investing & Wealth Management
 * Small Business
 * Commercial Banking
 * Corporate & Investment Banking


 * Personal
 * Privacy, Cookies, Security, and Legal
 * Security Center
 * How We Protect You


HOW WE PROTECT YOU


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content, links, privacy policies, or security policies.

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WE’RE PROACTIVELY ADVANCING OUR SECURITY TO HELP GIVE YOU THE PROTECTION YOU
DESERVE

Wells Fargo is consistently enhancing our security measures and identifying new
and emerging threats to help keep your accounts and information secure.


HOW WE IDENTIFY YOU

Unique Username and Password
When you enroll in Wells Fargo Online®, we ask you to create a username and
password to access your accounts. This information is encrypted during sign on.

Create a unique username and password for your Wells Fargo accounts and don't
use any part of your email address. For a stronger password, use an uncommon
phrase that includes a mix of letters, numbers, and special characters, for
example: Iliketogive99!Presents. The longer your password, the better.

Wells Fargo customer service may request your username, however, we’ll never ask
for your password to verify your identity.

Advanced Access
Advanced Access is an additional layer of security that helps protect your
information and prevent unauthorized transactions. We may require you to provide
an access code to confirm your identity when completing certain transactions or
changes (such as adding a new Zelle® payment recipient) as well as accessing
sensitive information online. Wells Fargo will also send you an access code when
you sign on to online or mobile banking if you activate 2-Step Verification at
Sign-On.

Advanced Access safety tips:

 * Do not enter your access code online unless you initiated the request.
 * Do not provide your access code to anyone who calls you.
 * Wells Fargo will not call or text you requesting an access code. We may ask
   for an access code when you call Wells Fargo customer service. Always contact
   us using a trusted number on the back of your card or wellsfargo.com.
 * Learn about bank imposter scams.

Make sure that your contact information is up-to-date, so that you can receive
the Advanced Access code on your phone.

Security Options
Explore additional sign-on options that you can activate to meet your needs,
including 2-Step Verification at Sign On and biometrics.


HOW WE PROTECT YOUR DATA

24/7 Fraud Monitoring
We help keep your money safe by monitoring your accounts and may contact you if
we detect unusual activity. If it's not your purchase, we will help you resolve
it. We use various methods to contact our customers including email, text, push
notification from the mobile app, or phone call. When we contact you, we will
not ask for your card PIN, access code, or your online banking password. 

If your banking behavior differs from your usual activity, we may send you an
access code to confirm your identity, prevent certain types of transactions, or
restrict account access (including card declines). We may require further proof
of identity before we restore your online access.


Encryption & Browser Requirements
Wells Fargo Online® and Wells Fargo Mobile® sessions are encrypted to help
protect your accounts. Wells Fargo only supports browsers that adhere to our
encryption standards and we may block outdated browsers that could lead to a
security risk. Be sure to keep security patches, anti-virus and malware removal
programs, browser versions, mobile apps, and plugins up-to-date on all your
devices.


Automatic Sign Off
Wells Fargo will automatically sign you off from your online or mobile banking
session after a period of inactivity. This reduces the risk of others accessing
your information from your unattended computer or mobile device. For your
security, always sign off after completing your banking activities.


HOW YOU'RE COVERED WITH ACCOUNT PROTECTIONS

Unauthorized Account Activity
Under federal law, Regulation E (Electronic Fund Transfer Act) provides certain
protections to consumer customers when there is unauthorized account activity.
Regulation E covers transfers of funds through electronic methods such as, the
use of a debit or credit card, ATM withdrawals, and direct deposit activity
through a checking, savings, or other consumer asset account at a financial
institution used primarily for personal, family, or household purposes.

Zero Liability Protection
Wells Fargo Debit and Credit Cards come with Zero Liability protectionFootnote
11 at no extra cost. You won’t be held responsible for unauthorized card
transactions, as long as you report them promptly.

1.

With Zero Liability protection, you won't be held responsible for any promptly
reported unauthorized card transactions. For more information about liability
for unauthorized transactions, review either your applicable Consumer Credit
Card Customer Agreement and Disclosure Statement or your applicable Wells Fargo
account agreement, debit and ATM card terms and conditions or Wells Fargo Easy
Pay® Card Terms and Conditions.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services,
LLC and are used herein under license.

QSR-0222-02344

LRC-1221


CONTACT US

 * Report fraud
 * Report phishing email and text scams
 * Report identity theft




RESOURCES

 * Update your password
 * Set up alerts
 * Help protect your accounts
 * Sign on with your face or fingerprint
 * Download the Wells Fargo Mobile® app




DO WE HAVE YOUR CURRENT MOBILE NUMBER?

Make sure your mobile number is up-to-date so we can reach you if we detect
suspicious activity.

Sign On

Give Us Feedback


STILL HAVE QUESTIONS?


CALL US

Call us 24 hours a day at 1-800-869-3557


FIND A LOCATION

Find an ATM or banking location near you.

ZIP code for find a location




MAKE AN APPOINTMENT

Make an appointment with a banker.

ZIP code for make an appointment



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 * Diversity and Accessibility
 * Home

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