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Have a phone you love? Get up to $500 when you bring your phone.
$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on
5G Get More plan req’d. Device must remain active for 45 days. $500 charge back
if service cancelled w/in 12 mos or eligibility req’s are no longer met. See
vzw.com/bring-your-own-device for details.



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Support Services & Apps HD Voice CDMA Network Retirement



CDMA NETWORK RETIREMENT

2022-04-09 13:10:32.665
3G CDMA NETWORK RETIREMENT

As Verizon continues to build for the future, we would like to keep you up to
date with some important activities.
We are actively decommissioning our 3G CDMA network and expect to be completed
by no later than December 31, 2022.
As we continue with these changes to our network, we are also actively working
with impacted customers. We will continue to update you with any important
information as we get closer to this date.
WHAT DOES CDMA (3G) NETWORK RETIREMENT MEAN TO ME?

After December 31, 2022, if you are a Verizon customer still using a device that
is 3G (CDMA), 4G that does not support HD Voice (Non-VoLTE), or 1X, the device
will no longer be able to send or receive text messages, use data services, or
make or receive calls, including emergency 911, on the Verizon network. Until
this date, your device will still be able to use these services.
HOW DO I KNOW IF I HAVE AN IMPACTED DEVICE?

Device models that are 3G (CDMA) and 4G that do not support HD Voice (Non-VoLTE)
will be impacted. Some of the popular impacted devices include:
3G basic phones and smartphones
4G LTE smartphones that do not support HD Voice
Apple iPhone 5, 5C, 5S or Prior
Samsung Galaxy S4 or Prior

Connected devices
GizmoPal, GizmoPal2, GizmoGadget
Various Hum + models
3G Home Phone Connect

3G tablets and mobile broadband
Apple iPad 2

Proprietary custom built 3G equipment

WHAT ARE MY OPTIONS TO GET A NEW DEVICE?

In order to check your upgrade eligibility and/or receive great deals on our
latest devices, please visit one of the following:
Consumer Customers
: sign in to your My Verizon account.
Prepaid Customers
: please visit our amazing phone options
https://www.verizon.com/smartphones/prepaid/ or call 888-384-1778 (Telesales).
Business Customers
: sign in to your My Business account or call your account's business
representative.

WHAT SERVICES ARE CURRENTLY STILL SUPPORTED FOR MY DEVICE?

CDMA (3G) devices and 4G Non-VoLTE devices will continue to make/receive calls,
including emergency 911, send/receive text messages, and use data services on
the Verizon network until December 31, 2022.

















Service
Supported
Activating new lines of 4G / 5G devices
Yes
Number change
Yes
Plan or feature change
Yes
Upgrades or device changes to compatible 4G / 5G devices.
Yes
Suspend/resume service
Yes
3G devices roaming outside of the US.
No
4G non-HD Voice devices and devices without 1x TT / 2G radios roaming in Canada.
No
Activating 3G CDMA/4G non-HD Voice on prepaid service.
No
Activating 3G CDMA/4G non-HD Voice on on postpaid service.
No
Bring Your Own Device (BYOD), providing a 3G / 4G non-HD Voice CDMA device to
activate on an existing line.
No
Device changes from 3G / 4G non-HD Voice CDMA device for another 3G / 4G non-HD
Voice CDMA device.
No
Transfer of Service (moving 3G / 4G non-HD Voice CDMA device from one account to
another account)
No
Troubleshooting limited to power cycling of device, recent software version and
account setup with HD voice (if applicable).
No

HD Voice FAQs (Android)
HD Voice FAQs (iOS)
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