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PRIVACY POLICY

Effective Date: February 17, 2021

At Vivint, Inc. (“Vivint,” “we,” “our,” and/or “us”), your privacy is very
important to us and we take protecting it very seriously. This Privacy Policy is
designed to explain how we collect, use, and disclose information about you on
our websites (“the Site”), including www.vivint.com and www.vivintsky.com, our
mobile applications (“the App”), and any associated services (collectively, our
“Services”). Your use of our Services is also subject to our Terms of Use. By
using our Services, you agree to this Privacy Policy and any future amendments
and additions.

 * WHAT INFORMATION DO WE COLLECT?
   
   Information you provide us:
   When you create an account. When you create an account on our Services, we
   may collect your name, mailing address, physical address, phone number, email
   address, and password.
   
   When you make a purchase or request a quote.  If you make a purchase or
   request a quote for our Services either on our Site or App or in person, we
   collect information from you to facilitate the transaction. This information
   may include your name, mailing address, physical address, phone number, email
   address, social security number, credit score, and information about your
   purchase or quote, including information about your home or property.
   
   When you make a purchase, we ask you to provide payment information to our
   payment processor, which may include payment card information (such as credit
   card number, type, and expiration date), bank account information, billing
   address, and shipping address.
   
   When you contact us. If you contact us in person, by phone, email, live chat,
   social media, through the App, or by some other means, we may keep a record
   of your contact information and the communication for later reference.
   
   Information we collect from your use of our Services:
   Device Information. We receive information from devices you connect to or use
   for our Services, including your mobile device, connected devices, and wired
   and wireless sensors. The information we receive from these devices may
   include IP address, unique device identifiers such as MAC address, sensor and
   activity information, battery status, and WiFi network information.
   
   Location Information. We receive location information from devices you
   connect to or use for our Services, including your mobile device, connected
   devices, and wired and wireless sensors, such as through the use of
   geolocation features in the devices, or by inference from other information
   we collect (for example, your IP address may indicate the general geographic
   region from which you are connecting to the Internet).
   
   Web logs and usage information. We record certain information and store it in
   log files when you interact with our Services. This information may include
   device and browser information, IP address, URLs of referring/exit pages, and
   search terms.
   
   Cookies and other technologies. We and our service providers collect
   information through the use of “cookies” and similar technologies to
   understand how you use our Services, for authentication, operations,
   marketing, and advertising purposes, to save your preferences, and for
   analytics purposes. Cookies are small text files that web servers place on
   your device; they are designed to store basic information and to help
   websites and apps recognize your browser. We may use both session cookies and
   persistent cookies. A session cookie disappears after you close your browser.
   A persistent cookie remains after you close your browser and may be accessed
   every time you use our Services. You should consult your web browser to
   modify your cookie settings. Please note that if you delete or choose not to
   accept cookies from us, you may be missing out on certain features of our
   Services.
   
   Information we collect from third parties:
   Third Party Devices. In some cases, devices and products from third parties
   may connect to our Services, and the third parties may send us information
   about the use of those devices, including sensor and activity data. The
   information we receive from these third parties is governed by the third
   parties’ privacy policies, and; you should review these third parties’
   privacy policies to learn about their privacy and data security practices.
   
    
   
   HOW WE USE YOUR INFORMATION
   
   We may use the information we collect to:
   
    * provide, personalize, and improve our Services;
    * analyze how you use our Services;
    * communicate with you, either directly or through one of our service
      providers, including to respond to your comments or questions and for
      marketing and promotional purposes; and
    * connect you with third parties for services that may be of interest to
      you, including utilities.
   
    
   
   HOW WE SHARE YOUR INFORMATION
   
   Affiliates
   We share your information with the Vivint family of companies to provide you
   information about products and services we think may interest you.
   
   Service Providers
   We may provide your information to our service providers in order to provide
   and improve our Services, including for analytics purposes, hosting, and
   product development.
   
   One of the third party services that we use to track your activity on our
   Services is Google Analytics. You can find more information on how Google
   uses data at www.google.com/policies/privacy/partners. If you do not want
   Google Analytics to collect and use information about your use of our
   Services, then you can install an opt-out in your web browser
   (https://tools.google.com/dlpage/gaoptout/). You also may opt-out from Google
   Analytics for Display Advertising or the Google Display Network by using
   Google’s Ads Settings located at www.google.com/settings/ads.
   
   We also use Mixpanel, an advanced analytics service that helps improve web
   and mobile applications by tracking how users interact and engage. If you do
   not want Mixpanel to collect and use information about your use of our
   Services, then you can opt-out by following the instructions located at
   https://mixpanel.com/optout. If you get a new computer, install a new
   browser, or erase or otherwise alter your browser’s cookie file (including
   upgrading certain browsers), you may clear the Mixpanel opt-out cookie, and
   you will need to re-visit the opt-out page.
   
   Marketing and Advertising Partners
   We may share your information with our advertising partners. Some of our
   third party advertising partners use cookies and other technologies to
   collect information about your online activities on our Services and other
   online services over time in order to show you ads that may interest you.
   Some of our advertising partners are members of the Network Advertising
   Initiative (NAI) or the Digital Advertising Alliance (DAA). If you do not
   wish to receive our personalized ads, please visit the NAI or DAA opt-out
   pages to learn about your options for opting out of receiving personalized
   ads from member companies.
   
   We may share your information with marketing and advertising partners who
   supplement that information with information they have about you. These
   partners may help us send marketing communications that we believe may be of
   interest to you.
   
   We may share information about you and your use of our Services with third
   party utilities and other providers, to allow you to participate in energy
   savings programs. With your consent, we allow these utilities access to our
   Services to change your system settings as required for participation in the
   energy savings programs.

 * Aggregate and De-Identified Information
   We may also share anonymized or de-identified information about you or your
   use of Vivint’s products and services with third parties, as well as
   aggregated and anonymous information, for any number of purposes, including
   without limitation the improvement of the products and services we provide.
   However, except as noted in this Privacy Policy, we will not share personally
   identifying information about you without your consent.
   
   Other Sharing
   We may share your information with third parties in the following situations:
   
    * While negotiating or in relation to a business transaction, such as a
      merger, sale of assets, or bankruptcy;
    * Where disclosure is required or appropriate in order to comply with laws,
      regulations, legal process, or a governmental request;
    * If we think doing so is necessary to protect the rights, property,
      security, or safety of us, our Services, our users, or the public;
    * To enforce this Privacy Policy, our Terms of Use, and any other
      agreements;
    * To investigate and defend ourselves or others against any third-party
      claims or allegations; and
    * Whenever you consent to the sharing, including when you agree to share
      your information with insurance providers and/or clearinghouses to
      determine your eligibility for insurance policy discounts.
   
    
   
   CHOICES YOU HAVE WITH YOUR INFORMATION
   
   Account and Purchase Information. You can update your account information
   through your account settings on the Site or App or by contacting us as set
   out under “Contact Us” below. You can also update your purchase information
   by contacting us as set out under “Contact Us” below.
   
   Location Information. You can prevent your mobile device from sharing
   location information with us through your device’s operating system settings.
   However, you may not be able to fully use our Services if you disable this
   sharing. Please note that even if you disable location sharing on your
   device, we will continue to receive your IP address and use it as described
   above to, for example, determine your location.
   
   Marketing communications. You can unsubscribe from our promotional emails via
   the unsubscribe link provided in the emails. To opt-out of receiving our
   direct mail promotional materials, please send us an email
   at privacy@vivint.com. Please note that you will continue to receive
   administrative messages from us even if you opt out of receiving promotional
   messages.
   
   Request Removal of Nest Information. Vivint customers whose system integrates
   with the Nest Learning Thermostat and who reside in jurisdictions where the
   law provides you the right to request access to, (receive) port, object to or
   restrict processing, seek rectification, or request erasure of personal
   information held about you by Vivint, may make such request by
   emailing privacy@vivint.com. Vivint will endeavor to take commercially
   reasonable steps to verify your identity before granting access to or making
   any changes to your personal information. Further, you may cease any
   information from being transmitted to Vivint from your Nest device by
   deprovisioning your device from the Vivint system.
   
    
   
   LINKS TO THIRD PARTIES SERVICES
   
   This Privacy Policy does not apply to third party websites that we do not own
   or control, even if you access them through our Services. We are not
   responsible for the privacy practices of these sites. We encourage you to
   carefully review these sites’ privacy policies so that you know how they will
   collect, use, and share your information.
   
    
   
   SECURITY
   
   We use a variety of administrative, technical, and physical controls to help
   protect your information. Unfortunately, even though we take measures to
   protect your information, no security measure can be 100% secure, and we
   cannot guarantee the security of your information.
   
    
   
   INTERNATIONAL USERS
   
   If you are visiting our Services from a country outside of the United States,
   please note that you are agreeing to the transfer and processing of your
   information in the United States. By providing your information to us, you
   consent to any transfer and processing in accordance with this Privacy
   Policy.
   
    
   
   CHILDREN’S INFORMATION
   
   Our Services are not directed to children, and we do not knowingly collect
   personal information from children under the age of 13. If we find out that a
   child under 13 has given us personal information, we will take steps to
   delete that information. If you believe that a child under the age of 13 has
   given us personal information, please contact us as set out under “Contact
   Us” below.
   
    
   
   YOUR CALIFORNIA PRIVACY RIGHTS
   
   Under California Civil Code Section 1798.83, California residents may request
   certain information from us regarding our disclosure of personal information
   to third parties for their direct marketing purposes. To make such a request,
   please contact us using the information provided below. Additionally, if you
   are a California resident, California Law prescribes additional rights that
   are detailed in our CCPA Privacy Notice.
   
    
   
   CHANGES TO THIS PRIVACY POLICY
   
   We may make changes to this Privacy Policy from time to time. If we do revise
   this Privacy Policy, we will update the “Effective Date” at the top of this
   Privacy Policy. In the event that the changes materially alter your rights or
   obligations under this Privacy Policy, we will make reasonable efforts to
   notify you of the change. For example, we may send a message to your email
   address, if we have one on file, or generate a pop-up or similar notification
   when you access our Services for the first time after such material changes
   are made. Your continued use of our Services constitutes your acceptance of
   the terms of the Privacy Policy as amended or revised by us from time to
   time.
   
    
   
   CONTACT US
   
   If you have any questions about your information, this Privacy Policy, or our
   privacy practices, please contact us at privacy@vivint.com.
   
   Download PDF - Effective February 17, 2021
   Archived December 2019 Privacy Policy
   Archived March 2018 Privacy Policy
   Archived May 2017 Privacy Policy
   Archived January 2017 Privacy Policy
   Archived Privacy Policy

*Offer Details

Qualifying system purchase requires minimum $599.99 equipment purchase,
professional installation and applicable services agreement. Click here for
monthly service plan prices. DIY system purchases and reactivations of
previously-installed systems not eligible for offer. Offer not available in all
states or provinces. Equipment purchase may be financed separately subject to an
agreement with one of Vivint’s third-party financing partners. Monthly $1.48
cellular network maintenance fee applies. Taxes and local permit fees may apply.
New Vivint Customers only.

Third-Party Financing Options Available

Financing eligibility and terms subject to credit approval by one of Vivint’s
third-party financing partners. Qualified customers may finance equipment
purchase at 0% APR for up to 60 months. Month-to-month service agreement
available when equipment is purchased upfront.

Vivint Systems & Services

System supports up to six cameras subject to sufficient WiFi speeds. Without a
Vivint services plan, product and system functionality is limited (including
loss of remote connectivity). Speak to a Vivint representative at the phone
number in this offer for complete equipment, services, and package details,
including pricing and financing details. Products and services in Louisiana
provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license
numbers here.



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