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Text Content

   
 * HOME
   
   
 * SERVICES
   
   
 * OUR WORK
   
   
 * OUR CLIENTS
   
   
 * VALUE
   
   
 * TEAM
   
   
 * CONTACT
   


WORKINGKNOWLEDGE IS A FULL-SERVICE INSTRUCTIONAL ANALYSIS, DESIGN, AND
DEVELOPMENT COMPANY.

Take a moment to learn about:

 * The instructional services we offer
 * Our extensive work portfolio
 * The clients we support
 * How we provide value to maximize your training budget
 * Our key personnel
 * How to contact us

Read our blog about learning development and creating high-performing
organizations


 * performance-centered instruction
 * analysis, design, and development
 * satisfied clients across diverse industries
 * 14 years of experience and success





SERVICES


WORKINGKNOWLEDGE TOUCHES ALL ASPECTS OF LEARNING.

We can provide your organization with these services:

 * Audience, job task, and learning technology analysis
 * Custom instructional design and course development
 * Process documentation and optimization
 * Business analysis and RFI/RFP development for complex systems
 * Learning Management Systems (LMS) selection and setup


INSTRUCTIONAL DELIVERY METHODS

Based on your needs, we can develop course materials for virtually any delivery
medium:

 * Self-paced (eLearning and paper-based)
 * Instructor-led (collaborative Web-based learning and live seminars and
   classes)

Click on any step in our process to learn more.


ANALYSIS

WorkingKnowledge has extensive experience performing training needs analyses in
three primary areas. Each of these areas has direct impact on business bottom
lines by helping focus resources on the solution that yields maximum results.

 * Audience Analysis — A vital, but often overlooked, component of all training
   projects is understanding who the target audiences are, what they already
   know, what motivates them, and what roadblocks might prevent them from
   benefiting from a proposed training effort. WorkingKnowledge finds out
   everything your organization should know about internal and external
   audiences before training interventions are proposed or developed.
 * Job Task Analysis — Another key focus involves identifying the specific tasks
   that the target audience must know how to do and the level of performance
   expected. This data is integral to defining the overall goals of the training
   intervention.
 * Learning Technology Analysis — WorkingKnowledge ensures that the project will
   be technically effective in the field. This analysis can range from
   identifying the hardware and learning space requirements for a classroom
   presentation to the specific bandwidth, browser, and plug-in requirements for
   Web-based training.

We then synthesize findings from these areas into solutions unique to each
organization.


Go to Design →


DESIGN

During the Design phase, WorkingKnowledge interweaves audience and content
characteristics to create a high-level plan for effective learning. We review
our detailed training recommendations with you to ensure they meet your needs.

During this phase we generate what is essentially a blueprint for all
development. The plan describes everything about the project, from the audiences
and objectives to the layout of deliverables and learner assessment strategies.


Go to Development →


DEVELOPMENT

Our staff can produce all materials described in the Design phase. From writers
and instructional designers to programmers and QA specialists, WorkingKnowledge
brings only the highest-quality personnel to your projects. We’ll never staff
your mission-critical efforts with entry-level talent.

In the Development phase we produce instructional deliverables (Web pages,
guides, job aids, graphics, etc.) and test them against SME review, end-user
focus groups, etc.


Go to Implementation →


IMPLEMENTATION

Implementation is the controlled or general rollout of your learning events.
WorkingKnowledge can simply hand off a finished product for you to manage, or we
can help implement deliverables in your LMS and manage the release directly.

And if you don’t have an LMS, we can help find one that’s right for you. We have
extensive experience identifying the unique needs of various types of
organizations and aligning them with the most appropriate technological
solutions.


Go to Evaluation →


EVALUATION

The measure of success of a learning solution is typically indicated by the
learner’s effective performance on the job. If requested, WorkingKnowledge can
plan and conduct formative and summative evaluations. We will determine the
effectiveness of the courseware with the initial audience and identify changes
that need to be made for delivery to other audiences.

The reason Evaluation is at the center of our ADDIE model is that for us it is a
constant, ongoing aspect of the cycle. We will check in at each step of the way
to ensure your project is heading in the direction you want.


Go to Analysis →

 


WHAT OUR CLIENTS ARE SAYING...

> It was a pleasure working with the WorkingKnowledge team to develop our
> extensive eLearning course. Your service was very professional, but you also
> made it fun and light-hearted.
> 
> Anthony Raschke, International Quality Director, AIB International

> WorkingKnowledge is by far the best end-to-end instructional design firm I
> have worked with in 23 years of public and private education. Their deep
> knowledge of learning, their systematic collaborative approach and their
> on-time, on-budget high-quality deliverables create engaging environments that
> work for all learners.
> 
> Colleen O’Neil, Ed.D. Former Chief Human Resource officer, Weld County School
> District 6 (Colorado)

> WorkingKnowledge is extremely collaborative, as well as knowledgeable. They
> became part of our "team" as we strove to make meaningful changes to our
> entire CE/Professional Development program, not to mention choose a learning
> management system!
> 
> Maureen Freda Peterson, MS, OT/L, FAOTA. Chief Professional Affairs Officer,
> American Occupational Therapy Association

> WorkingKnowledge provided our teachers the tools and understandings necessary
> to build high-quality online courses that engage the learner on the other end.
> 
> 
> Deagan Andrews, Director of eLearning Services, Weld County School District 6
> (Colorado)

> Many thanks for keeping us on track. We are very proud of the final product
> and I am sure the industry will be too.
> 
> 
> Anthony Raschke, International Quality Director, AIB International

> WK set up our LMS and wrote all of our initial courses back in 2004. They were
> the right choice, providing us with smart, precise solutions to meet our
> needs. As consultants, they provide true knowledge, competence, skills and,
> above all, value.
> 
> 
> Director of Marketing, Hardware Manufacturing Sector

> WorkingKnowledge was always prompt and prepared. When interviewing engineering
> teams for detailed content, they clearly demonstrated that they had done their
> homework. On occasion, they were asking the engineers to think about in issue
> in a novel or unique way. That enhanced the credibility of the marketing team,
> as well as their own.
> 
> 
> James Tummins, Data Management Group, Sun Microsystems

> WorkingKnowledge is the "real deal." Creative, genuine, knowledgeable
> educators listened to us and worked with us to think about, create, and manage
> a series of online learning opportunities for health care providers.
> 
> 
> Marilyn Phillips, Former Director of Professional Development, American
> Physical Therapy Association

> WorkingKnowledge’s instructional designers and production team have guided our
> faculty and affiliates in navigating the often unfamiliar territory of online
> learning, helping them organize and refine their course materials, develop
> effective learning activities geared for an online delivery, and keep to a
> tight development schedule.
> 
> Jane Johnson, Ph.D. Instructional Designer, Department of Learning Design,
> Regis University

> WorkingKnowledge has been that extra help I needed to get my job done. Their
> flexibility and quality of work has allowed me to focus on my core
> deliverables, and they make it very easy to work with them. Thank you
> WorkingKnowledge for helping my team be successful.
> 
> 
> Craig F. Senior Manager, Global Agent/CSC Training, Western Union

> WorkingKnowledge helped us select an LMS that meets our needs and has opened
> up many windows of opportunity for us and for our learning community. We have
> more and more learners coming through our learning portal than ever before.
> 
> 
> Maureen Freda Peterson, MS, OT/L, FAOTA. Chief Professional Affairs Officer,
> American Occupational Therapy Association

> WorkingKnowledge is able to work collaboratively with content experts in
> developing coursework that reflects design consistency, creativity, applies
> sound adult learning theory, and results in a final product that is engaging
> and stimulates learning.
> 
> 
> JS Frost, American Physical Therapy Association

> Thank you, Ken and Jeff, for creating a learning system for the school
> district that met our learners’ needs and our district's goals!
> 
> 
> Colleen O’Neil, Ed.D. Former Chief Human Resource officer, Weld County School
> District 6 (Colorado)

> We formed a team with WK. We created a look, a feel, an online presence unique
> for our Association and within our budget. They offered options and made
> suggestions that created products of lasting value to the Association.
> WorkingKnowledge will help you create something amazing!
> 
> Marilyn Phillips, Former Director of Professional Development, American
> Physical Therapy Association


OUR WORK


WORKINGKNOWLEDGE HAS ANALYZED LEARNING NEEDS AND DEVELOPED INSTRUCTION FOR
NEARLY EVERY TYPE OF ORGANIZATION.

For more than a decade, our clients have entrusted us to analyze their training
needs and design and develop customized, targeted, and highly effective
instruction for their organizations.

We have worked extensively with:

 * Corporations
 * Government agencies
 * Education (K-12 and higher ed)
 * Professional associations
 * Healthcare


CUSTOMIZED INSTRUCTION FOR YOUR ORGANIZATION

WorkingKnowledge does not sell one particular product or favor any one
proprietary training method. We consider a broad spectrum of options and then
find the solutions that best suit your instructional needs. Our approach is
consultative: we work with you to determine your short-, mid-, and long-term
goals and then design an instructional program that’s tailor-made for your
organization.

WorkingKnowledge has extensive experience designing solutions from simple
one-time classroom deliveries to complex multi-platform curricula. We can create
a complete set of courses and support materials to meet to your specific needs.

Click through the thumbnails below to see examples of our eLearning portfolio.

Click through the thumbnails below to see examples of our eLearning portfolio.

 
 



OUR CLIENTS




VALUE


WE'VE BEEN SUPPORTING ORGANIZATIONS LIKE YOURS SINCE 2004.

All of our clients have given us repeat business. Why? Because we focus on
product excellence, superb customer service, and maximizing value while
minimizing cost.


EXPERT TRAINING ORGANIZATION AT COMPETITIVE RATES

At WorkingKnowledge, we believe that you should get the talent you pay for.
Unlike traditional brick-and-mortar training companies or outsourcing firms,
WorkingKnowledge never staffs your mission-critical training project with
junior-level resources. Instead, your organization will benefit from the
experience of top training professionals — at a fraction of the cost of our
competitors.

We reduce our overhead costs by gathering just the team you need when you need
it from our network of experienced, independent instructional designers,
writers, programmers, and artists. In short, our lower costs translate into real
savings for your organization.

 
 


TEAM


WE HAVE THE DEMONSTRATED SKILLS AND EXPERIENCE TO HELP YOU WITH YOUR
INSTRUCTIONAL NEEDS.

The founding partners at WorkingKnowledge bring decades of experience with
cutting-edge instructional design and development, project management, and
highly responsive customer service to your projects.


OUR EXTENDED TEAM ()

We have an amazing network of trusted independent consultants that we use to
round out our teams. But remember, we reduce your project cost by only adding
the resources you need for your project.


KEN SALTZ

CO-FOUNDER

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JEFF GREGORY

CO-FOUNDER

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CATHI SCHRAMM

INSTRUCTIONAL DESIGNER

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SCOTT SCHIFFBAUER

LEAD ANIMATOR

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BRAD RICH




LEAD GRAPHIC DESIGNER

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DANA BUTLER

QUALITY ASSURANCE

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BUNGIE

KEN'S BOSS (EMERITUS)

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BRIAN

JEFF'S BOSS (EMERITUS)

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CONTACT US


DON'T BE SHY!

We always enjoy talking with people about their organizational needs and how we
can support them. Please, don't hesitate to call or use the form below to email
us.


MAIN NUMBER

Toll free: 877.816.0810


MAILING ADDRESS

1025 Oak Valley Road
Sedalia, CO 80135


SCHEDULE A DEMONSTRATION

We welcome the opportunity to meet with you, discuss your instructional needs,
and show you a variety of training delivery methods at no charge. Please contact
us to schedule a demonstration.

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WorkingKnowledge, Inc. © 2024. All rights reserved.


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KEN SALTZ

Ken holds a Master’s degree in Educational Technology from San Diego State
University. He has more than 20 years of experience analyzing, designing,
developing, and implementing performance-centered training solutions for Fortune
500 companies, higher-ed, and government agencies.

Ken has a passion for the tech side of distance learning, but he also enjoys the
front-end task, audience, and curriculum analysis that enables us to really
understand our clients. It’s this understanding that allows WorkingKnowledge to
align the appropriate technology with our clients' specific needs and select
just the right approach to create tangible, measurable results.

When not running WorkingKnowledge, Ken can be found hiking with his family and
the dog, playing guitar, or geeking out on coffee and Mexican cooking.

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JEFF GREGORY

Jeff has worked in technical communications since the mid 1980’s. With a
Bachelor’s in Journalism and a Master’s in History of Science from the
University of Wisconsin-Madison, he started out as a science writer for the
university and numerous publications. Since then, Jeff has focused on training
analysis and course design in a range of areas, from software to emergency
response. However, his core skills — such as rapid knowledge uptake,
organization, attention to detail, and tailored communication — allow him to
serve a variety of industries.

Echoing his educational and scientific focus, Jeff makes it a point to ensure
that our educational solutions align with current research in pedagogy and
andragogy.

Jeff lives in Sedalia, Colorado, where he can often be found hiking with Brian,
his handsome Welsh Corgi.

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