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Submitted URL: http://singlecomm.com/
Effective URL: https://singlecomm.com/
Submission Tags: falconsandbox
Submission: On February 01 via api from US — Scanned from DE
Effective URL: https://singlecomm.com/
Submission Tags: falconsandbox
Submission: On February 01 via api from US — Scanned from DE
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</form>Text Content
Skip to content * Solutions * Why SingleComm * ResourcesMenu Toggle * Case Studies * Blog * Support * Pricing * Request Demo THE ALL-IN-ONE CONTACT CENTER PLATFORM FOR OPTIMIZING THE AGENT-CUSTOMER EXPERIENCE. Turns out you can have it all. Request demo WELCOME TO THE POWER OF ONE. It’s all here: omnichannel communications, dynamic and customized agent workflows, and enriched analytics. Welcome to SingleComm, the contact center technologies solution provider with the power to help you increase agent efficiency and customer satisfaction. Explore products All of the customization. None of the programming. NOW YOU’RE TALKING. 50 percent agent training time reduction. 22 percent lower AHT. 0 programming. This is SingleComm. OPTIMIZE YOUR CALL CENTER. AND YOUR BOTTOM LINE. Have an internet connection? You’re in business. Whether you want to compete with the big players or just optimize your existing business, our leading-edge, 100% cloud-based solution lets you create customer-delighting experiences and streamline agent training — even if they work from home. THE ONE THAT DELIVERS. Our solutions offer the benefits you need for unparalleled results. MAINTAIN PRIVACY Securely capture sensitive financial and medical information with our PCI certified, SOC 2 certified, and HIPAA compliant tools. EMPOWER AGENTS Give agents the right information at the right time — dynamic workflows, triage tools, rebuttals, and FAQs — all in a unified agent desktop. No more jumping from tab-to-tab or application-to-application. LOWER COSTS Drag and drop guided interactions into dynamic workflows in minutes. No programming or IT resources required. SUPERCHARGE ANALYTICS Optimize interactions and results with built-in A/B and multivariate testing tools, and real-time comprehensive reporting that combines omnichannel (inbound/outbound voice, chat, SMS, email) routing metrics and agent-customer interactions data, all in one place . MAINTAIN PRIVACY Securely capture sensitive financial and medical information with our PCI-certified, SOC 2 and HIPAA-compliant tools. EMPOWER AGENTS Give agents dynamic conversation flows, triage tools, rebuttals and more on a single screen. Plus boost performance with real-time agent-supervisor communications on every call. LOWER COSTS Drag and drop guided interactions into dynamic flows in minutes. No programming or IT resources. SUPERCHARGE ANALYTICS Dramatically improve interactions and results with a dashboard that merges contact center data with agent/customer interaction data, all in an environment that you can customize to your unique needs. Case studies OUR CLIENTS ARE TALKING. See the case studies SingleComm is cost-effective, reliable, provides exceptional customer service and offers outstanding solutions that help us achieve our goals. We have tried other phone systems for different clients and each time return to SingleComm. Blue Acorn With SingleComm, we created, tested and deployed our workflows across multiple contact centers in 3 days instead of 6-8 weeks. We save $100,000 annually just on script-building costs. Beachbody Inc. SingleComm is cost-effective, reliable, provides exceptional customer service and offers outstanding solutions that help us achieve our goals. We have tried other phone systems for different clients and each time return to SingleComm. Blue Acorn With SingleComm, we created, tested and deployed our workflows across multiple contact centers in 3 days instead of 6-8 weeks. We save $100,000 annually just on script-building costs. Beachbody Inc. MULTIPLE PARTNERS. ONE SOLUTION. Our open architecture allows us to easily partner with companies like Amazon Connect and Mitel MiVoice to deliver awesome solutions. We integrate seamlessly with third-party CRM applications, merchant account services, and tax/age/address verification services — just to name a few. Learn more about partners RAISE YOUR CONTACT CENTER GAME. You do it all. You need a platform that does the same. SingleComm is modular. Already have an ACD? SingleComm works perfectly with Amazon Connect, Mitel, Cisco, Twilio, Genesys, Seranova, and more! Implementation is easy with a flexible stair-step approach, or go all-in for maximum results. Request demo Workflow DRAG AND DROP YOUR WAY TO SUCCESS. Reduce agent training and ramp-up time. Create a consistent customer experience, decrease AHT, and increase sales and customer satisfaction with dynamic, customized workflows that are unique to each call. Learn more Analytics REAL-TIME VIEWS. REAL INSIGHTS. Customized, real-time analytics enable you to simultaneously evaluate contact center and agent-customer interaction data in order to uncover — and improve — the metrics that matter most. Learn more ACD FROM THE PIONEER IN WEBRTC. Get highly scalable voice via WebRTC, and omnichannel chat, SMS, and email via secured HTTP and WebSocket endpoints to support individual and multiple contact centers, anywhere in the world. Learn more READY TO DO MORE FOR LESS? LET’S TALK. * First Name* * Last Name* * * Email* * Phone Number* * Number of Agents in Your Contact Center* Number of Agents1-56-2021-5051-99100+ * Company* * SingleComm is a contact center technologies solution provider with a global presence in North America, South America, and Asia. Utilizing the latest development tools, our team creates intuitive solutions to empower contact center agents to achieve better retention, increased conversion, and “wow-factor” customer satisfaction. Our products ensure that agents provide a consistent customer experience with reduced agent training and ramp-up time. We make every customer‑agent interaction better. CompanyWhy SingleCommCareersInvestors & LeadershipPartners SolutionsWorkflow AnalyticsACDPricing ResourcesCase studiesBlog Contact Usinfo@singlecomm.com(800) 960-7153 Copyright © 2015 - 2022 SingleComm, LLC. Privacy Policy Terms of Use Copyright © 2015 - 2022 SingleComm, LLC. * Solutions * Why SingleComm * ResourcesMenu Toggle * Case Studies * Blog * Support * Pricing * Request Demo Notifications