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Submitted URL: http://zappix.com/
Effective URL: https://www.zappix.com/
Submission: On September 29 via manual from CA — Scanned from CA
Effective URL: https://www.zappix.com/
Submission: On September 29 via manual from CA — Scanned from CA
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</form>Text Content
* Solutions
* Healthcare
* Digital Patient Engagement
* Gastroenterology Patient Engagement
* FinTech
* Self-Service for FinTech
* Digital Debt Collection
* BPO
* Retail & eCommerce
* Insurance
* Logistics & Services
* SLED
* Utilities
* Products
* Visual IVR
* On-Demand Apps
* Proactive Engagement
* Agent Assist
* Resources
* Blog
* White Papers
* Case Studies
* Press Releases
* Videos
* About
* Partners
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Select Page
* Solutions
* Healthcare
* Digital Patient Engagement
* Gastroenterology Patient Engagement
* FinTech
* Self-Service for FinTech
* Digital Debt Collection
* BPO
* Retail & eCommerce
* Insurance
* Logistics & Services
* SLED
* Utilities
* Products
* Visual IVR
* On-Demand Apps
* Proactive Engagement
* Agent Assist
* Resources
* Blog
* White Papers
* Case Studies
* Press Releases
* Videos
* About
* Partners
* Sign In
* Demo
* Contact
THE ON-DEMAND VISUAL SELF-SERVICE PROVIDER
Transform customer service interactions from voice encounters to visual
experiences with On-Demand self-service solutions that resolve customer
inquiries, improve customer experience, reduce costs, and grow revenues.
Learn More
Watch Video
25%
CALL DEFLECTION
75%
CALL CONTAINMENT RATE
80%
AHT REDUCTION
VISUAL IVR
SEE THE FUTURE
DEFLECT CALLS AWAY FROM VOICE CHANNELS AND LIVE AGENTS TO VISUAL SELF-SERVICE.
A faster, more flexible, and more efficient experience for customers calling
into your contact center, Zappix Visual IVR converts traditional voice calls to
digital & visual self-service. Visual IVR empowers customers to resolve their
customer service needs by themselves, wherever they are, and without getting
lost in complex voice IVR menu trees or talking to a Call Center Representative
(CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and
reduced costs thanks to innovative customer service automation.
Learn More
ON-DEMAND APPS
EMPOWER CUSTOMERS
ALL THE BENEFITS OF NATIVE APPS WITHOUT THE DISADVANTAGES.
Cloud-based, visual web-apps deliver digital self-service to every digital
device customers use, with no download required. End-to-end automation available
on multiple channels at a fraction of the cost of building & maintaining a
native app. Automate common service needs like order tracking, appointment
confirmation, FAQs, and more.
Customers instantly access On-Demand Apps’ customer service automation whenever
they need them, through any digital channel they choose. Zappix On-Demand Apps
provide all the advantages of native apps without the cost to build and the
effort to maintain them.
Learn More
PROACTIVE ENGAGEMENT
REACH OUT TO CUSTOMERS
CONNECT WITH YOUR CUSTOMERS AT EXACTLY THE RIGHT MOMENT THROUGH SMS, EMAIL, OR
WHICHEVER CHANNEL SUITS YOUR CUSTOMERS BEST.
Targeted, personalized communication guides customers to the service solutions
they need, exactly when they need it. Automate messages based on predetermined
triggers or set schedules.
Zappix Proactive Engagement leverages digital channels including SMS and email
to get the right message to the right audience exactly when they need it.
Learn More
AGENT ASSIST
EMPOWER AGENTS
ACCELERATE AGENT PRODUCTIVITY WITH IN-CALL INTELLIGENCE, SMART SELF-SERVICE
MODULES, AND WORKFLOW PROCESS AUTOMATION
Zappix Agent Assist optimizes every agent interaction. If a Zappix user decides
to talk with a live agent, Zappix transfers the entire customer journey to the
agent. Every form filled and option selected in Zappix interfaces is sent
directly to agents.
Agent-initiated self-service tools improve CX and find a successful resolution
faster by sending the caller text messages and emails with links to forms,
videos, FAQ pages and more that expedite the assistance process when needed.
Learn More
SELF-SERVICE SOLUTIONS FOR A SMARTPHONE CULTURE
Our increasingly mobile-oriented society demands Zappix customer service
automation solutions
COST REDUCTION
Zappix self-service solutions deliver end-to-end automation, reducing calls to
live agents, as well as average handling time (AHT) to lower costs.
CUSTOMER SATISFACTION
Customers are happier using Zappix. Effective and efficient self-service solves
problems quickly and easily through any digital channel.
REVENUE GROWTH OPPORTUNITIES
Targeted promotional banners integrated directly into Visual IVR menus create
upsell opportunities.
IMPROVED KPIS
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution
(FCR), and shorter time to resolution.
AGENT EMPOWERMENT
End-to-end automation frees up agents to focus on complex interactions where
their skills deliver the most value.
GET THE E-BOOK:
“The Power of Visual IVR”
> Creating and cultivating innovative contact center technology has always been
> the goal of C-Zentrix. Zappix technology transforms the customer journey
> during contact center interactions, and provides a great connection to our
> core mission.
— SAKET SETU, CEO & CO-FOUNDER
> Automated self-service and Visual IVR solutions can make a world of difference
> in the experience for both customers and agents. Lifesize CxEngage customers
> have been impressed with Zappix’s ability to give customers a viable
> self-service option, free up agent capacity and help increase first call
> resolution.
— ASHISH SETH, GM OF CONTACT CENTER SOLUTIONS
> On-demand service is the need of the hour. This partnership with Zappix will
> help Firstsource improve the member experience for our Healthcare clients. We
> will be using it to empower end-customers with effective self-service options
> and increase personalized engagement with members and providers.
— VENKATGIRI VANDALI, PRESIDENT OF HEALTH PLANS AND HEALTH SERVICES
> Our clients and their customers are enjoying enhanced capabilities and
> increased automation thanks to our expanded partnership and the benefits of
> Visual IVR. Zappix has created a solution that implements quickly, and starts
> producing and measuring results immediately.
— RICARDO LAYUN, VP OF CUSTOMER CARE
> We are thrilled to be partnering with Zappix to enhance the consumer journey
> via their mobile self-service technologies. Their platform combined with HGS
> Digital’s CX expertise allows us to provide our clients with personalized and
> consistent omnichannel customer experiences.
— JAYME KIESTER, VICE PRESIDENT OF CHANNEL PARTNERSHIPS
> The Zappix focus on ease of use and personalized digital self-service fits
> with our mission of providing excellent customer service. Zappix solutions
> enable consumers to self-serve quickly and resolve financial obligations
> faster, easier, and with less stress.
— STEVE KUSIC, CEO
> The Zappix Visual IVR solution is a great addition to our portfolio of CX
> technologies and will enable our UK and International clients to deliver
> high-quality customer experiences, enabling their customers to self-serve
> quickly and easily reduce the cost of contact at the same time.
— RICK KIRKHAM, MANAGING DIRECTOR
> Zappix technology brings incredible innovation to the debt collection
> landscape. The Digital Debt Collection platform operates with the simplicity,
> speed, and mobility needed to successfully target and complete the collection
> process.
— TREVOR GREENHILL, MANAGING DIRECTOR
> By offering this app to our patients we take patient engagement to the next
> level and provide an improved patient experience. Our patients will now have
> an alternative and convenient way to access the information and services they
> need to stay on track.
— AMANDA POWELL, MD, DIRECTOR OF MEDICAL WEIGHT LOSS
> Zappix shares our commitment to providing breakthrough customer experiences
> with a Visual IVR product that offers customers additional self-service
> support options resulting in handle time reduction, increased agent
> productivity, and improved customer experience.
— KHURRAM TAJI, MANAGING DIRECTOR OF APPCONNECT PARTNERSHIPS & OPERATIONS
> By allowing our customers to deflect calls and texts to a simple but rich
> digital engagement, our customers can increase self-service containment rates
> and allow agents to focus on situations with more complexity that require a
> human touch. Zappix has the industry-leading capability in this area, and
> we're glad to be working with them.
— STEVE SMITH, CEO
> We are excited to bring a new era of customer service to Latin America through
> this partnership. Rich Visual IVR and On-Demand Apps combined with Customer
> Service RPA (Robotic Process Automation) reduce costs for businesses while
> providing the best self-service customer care available.
— OSCAR VAZQUEZ, PRESIDENT
> I am excited to partner with Zappix and offer innovations in technology to our
> clients. Zappix Visual IVR platforms will help our clients and contact centers
> across the UK reduce calls to live agents, lower costs, and enhance the
> customer experience.
— OLU ORUGBOH, MANAGING DIRECTOR
> We are excited to provide immediate digital connections to knowledge bases and
> event information through this partnership with Zappix. Their innovative
> solution provides the same great care and helpful connections to our attendees
> that our members provide to customers every day.
— MARK BRODY, PRESIDENT
> Zappix On-Demand Customer Service technology makes it easier for our attendees
> to access critical information exactly when they need it before, during, and
> after our events. Attending SOCAP New England events will be made more
> enjoyable and personalized through our partnership with Zappix.
— RHONDA ROHTSTEIN, SOCAP NEW ENGLAND CHAPTER PRESIDENT
> Creating and cultivating innovative contact center technology has always been
> the goal of C-Zentrix. Zappix technology transforms the customer journey
> during contact center interactions, and provides a great connection to our
> core mission.
— SAKET SETU, CEO & CO-FOUNDER
> Automated self-service and Visual IVR solutions can make a world of difference
> in the experience for both customers and agents. Lifesize CxEngage customers
> have been impressed with Zappix’s ability to give customers a viable
> self-service option, free up agent capacity and help increase first call
> resolution.
— ASHISH SETH, GM OF CONTACT CENTER SOLUTIONS
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date on the latest news, trends, and insights surrounding self-service CX,
automation, AI, and more:
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ABOUT US
Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand
Apps, Outbound Engagement, and Robotic Process Automation (RPA).
The cloud-based solutions enable work-flow automation, rapid deployments,
seamless integration to IVRs & back-end systems, and provide a comprehensive
Analytics Suite
CONTACT
25 Burlington Mall Road, Burlington, MA 01803
+1 (781) 739-2770
marketing@zappix.com
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