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[Report] The State of WhatsApp Marketing 2023: Download Now
[Report] The State of WhatsApp Marketing 2023: Download Now
[Report] The State of WhatsApp Marketing 2023: Download Now
 * Solutions
   By Use Cases
   
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   Acquire New Users
   
   COMMERCE
   
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   FACEBOOK MESSENGER
   
   
   
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   Build & Deploy Anywhere
   
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   INTELLIGENT ANALYTICS
   
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   SHOPIFY
   
   Powerful yet Simple
   
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 * Get A Demo

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#1 CONVERSATIONAL COMMERCE PLATFORM


Now meet your customers on WhatsApp & offer delightful experiences every step of
the way.




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TRUSTED BY LEADING BRANDS






3 PILLARS OF WHATSAPP COMMERCE

Leverage Haptik’s WhatsApp Commerce suite for end-to-end customer engagement


COMMERCE CHATBOT

Meet your prospects on WhatsApp & lead conversations that’re personalized and
optimized for sales & drive customer satisfaction.

Explore Platform


PROACTIVE MESSAGING

Send proactive notifications on WhatsApp and other messaging channels & engage
prospects at the right time in their purchase journey.

Explore Platform


CLICK-TO-WHATSAPP

Bring your ideal customers to WhatsApp with interactive Click-to-WhatsApp ads
designed to boost lead-gen & increase ROAS.

Explore Platform




CLICK-TO-WHATSAPP

Bring your ideal customers to WhatsApp with interactive Click-to-WhatsApp ads
designed to boost lead-gen & increase ROAS.

Explore Platform




COMMERCE CHATBOT

Meet your prospects on WhatsApp & lead conversations that’re personalized and
optimized for sales & drive customer satisfaction.

Explore Platform




PROACTIVE MESSAGING

Send proactive notifications on WhatsApp and other messaging channels & engage
prospects at the right time in their purchase journey.

Explore Platform




CLICK-TO-WHATSAPP

Bring your ideal customers to WhatsApp with interactive Click-to-WhatsApp ads
designed to boost lead-gen & increase ROAS.

Explore Platform




COMMERCE CHATBOT

Meet your prospects on WhatsApp & lead conversations that’re personalized and
optimized for sales & drive customer satisfaction.

Explore Platform




PROACTIVE MESSAGING

Send proactive notifications on WhatsApp and other messaging channels & engage
prospects at the right time in their purchase journey.

Explore Platform




CLICK-TO-WHATSAPP

Bring your ideal customers to WhatsApp with interactive Click-to-WhatsApp ads
designed to boost lead-gen & increase ROAS.

Explore Platform





WHATSAPP COMMERCE SOLUTIONS FOR EVERY INDUSTRY

Industry-specific use cases designed to increase leads, transactions, and repeat
purchases

Insurance
Retail
Fintech
Healthcare
Education
Travel & Hospitality
Media & Entertainment


INSURANCE

One of Asia's most prominent insurance companies, Kotak Life, built a chatbot to
enable policy purchases on WhatsApp. The WhatsApp Chatbot has been highly rated
by users and has received a CSAT score of 82%.

Solutions for Insurance


RETAIL

Lakme, India's leading beauty brand, has pioneered a new way to shop for makeup
- through WhatsApp. The chatbot can help customers find the right products and
even recommend the most popular items in each category. The WhatsApp bot is
perfect for busy women on the go who want an easy and convenient shopping
experience.

Solutions for Retail & eCommerce


FINTECH

Upstox, one of Asia’s largest investment platforms, partnered with Haptik to
build a WhatsApp chatbot to onboard new users and guide them in their investment
journey. Our solution helped Upstox handle ~4M conversations and onboard more
than 220K customers.

Solutions for Fintech


HEALTHCARE

Jio Health Hub had a goal to increase user engagement and registrations, as well
as provide proactive support. With Haptik's help, JIVA was created- a WhatsApp
virtual assistant that led to a 21% growth in unique users.

Solutions for Healthcare


EDUCATION

Ryan International, a leading education institution, uses WhatsApp as a channel
to regularly update students and push them further in their learning journey.
The chatbot sends reminders, tips, progress reports, and learning materials on a
regular basis.

Solutions for Ed-tech


TRAVEL & HOSPITALITY

By partnering with Haptik, Zoop India was able to build a WhatsApp chatbot that
makes it easy for passengers to order food and have it delivered to their seats.
Passengers can use their PNR number when placing an order at one of the
participating restaurants along their train route.

Solutions for Travel & Hospitality


MEDIA & ENTERTAINMENT

The goal of Disney Hotstar was to provide scalable customer support with a fast
and supremely efficient customer experience. Haptik built an intuitive WhatsApp
chatbot that resulted in a 97% improvement in query resolution time, reducing
first response time from three hours to 30 seconds.

Solutions for Media & Entertainment


WHY HAPTIK?

Know our product differentiators for increased efficiency & revenue.

COMPLETE COMMERCE

Haptik’s Conversational Commerce platform personalizes buying guidance &
purchase recommendations to drive higher conversions.

Explore Commerce Capabilities

POWERFUL ANALYTICS

Go beyond surface-level data & glean deeper insights using intelligent analytics
to achieve higher ROI and offer superior customer experience.

Intelligent Analytics

SUPERIOR AI

Our best-in-class NLU capabilities & industry-specific Smart Skills help brands
to get started quickly while ensuring high accuracy and performance.

Industry-Specific Smart Skills

SUCCESS & SUPPORT

Get the expertise & support of our in-house experts to grow your brand using
Haptik’s Conversational Commerce platform.

See Customer Success Stories
7B+ Interactions Processed
1M Transactions Processed
4.5/5 Rating on G2
400+ Enterprise Customers


 


WHAT ARE OUR CUSTOMERS SAYING?

About business impact achieved, solutions delivered & more

"Haptik has been pivotal in helping us fire up our sales pipeline with an
AI-powered chatbot and giving us a competitive advantage on our mission to drive
exceptional customer experiences at scale"

Shrini Viswanath Co-Founder

"KAYA, Kotak Life’s AI-enabled virtual assistant, built along with Haptik, has
helped improve customer servicing capabilities. Kotak Life is now resolving a
large part of customer queries real-time 24/7."

Kirti Patil Sr. EVP, IT & CTO

"Partnering with Haptik has helped us revolutionize our customer experience &
brought us closer to our goal of serving & engaging with our customers in the
most hassle-free safe & transparent way."

Hitesh Sharma Senior Manager - Buyer Growth


LATEST FROM OUR BLOG

Resources to help your business grow better

HOW TO INCREASE TRAFFIC TO YOUR WHATSAPP BUSINESS ACCOUNT

Read now

DELIVER DELIGHTFUL SHOPPING EXPERIENCES WITH WHATSAPP CHATBOT

Read now

BEST WHATSAPP MESSAGE TEMPLATES TO USE IN 2022

Read now

6 BEST WHATSAPP CHATBOTS IN INDIA

Read now

THE JIOMART SHOPPING BOT THAT MARK ZUCKERBERG IS TALKING ABOUT

Read now

SOLVING ECOMMERCE CHALLENGES WITH CONVERSATIONAL COMMERCE

Read now


START YOUR CONVERSATIONAL COMMERCE JOURNEY TODAY

Get A Demo


PLATFORM

 * Advanced NLU
 * Intent Discovery
 * Conversation Studio
 * Proactive Messaging
 * Omnichannel
 * Agent Assist
 * Intelligent Analytics
 * Linguist Pro
 * Enterprise Security
 * Integration Ecosystem

SOLUTIONS

 * Commerce
 * Marketing
 * Customer Care
 * WhatsApp
 * Facebook Messenger
 * Instagram Direct
 * Google Business Messages
 * SMS
 * Web

INDUSTRIES

 * eCommerce
 * Education
 * Fintech
 * Healthcare
 * Insurance
 * Mortgage
 * Telecom
 * Travel & Hospitality

RESOURCES

 * ROI Calculator
 * Reports & Research
 * Case Studies
 * Webinars
 * Tech Blog
 * Business Blog
 * Knowledge Center
 * Conversations on AI

COMPANY

 * Why Haptik
 * About Us
 * Careers
 * News & Media
 * Awards & Recognition
 * Contact Us
 * Partnerships
 * Investor Relations

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