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Discord Safety CenterPolicy HubSafety LibraryBest Practices for Moderating
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June 3, 2022



BEST PRACTICES FOR MODERATING CONTENT CREATION

A healthy community on Discord will continue to grow and attract new members
that are interested in the purpose of your community. With growth in membership
comes the need to evolve your server to meet your members’ needs. One area that
may emerge as your server grows is the need to serve your community’s content
creators--users who are creating any form of media relating to the audience of
your server. Moderating content related areas will present unique challenges
that may not be found in a larger server meant for a game, tv show, or Reddit.
Despite these unique challenges, this aspect of fandom still deserves to be
celebrated and welcomed! This article will explore what to consider when
creating a home for content creators within your server.


CREATING AN AREA FOR CONTENT CREATORS

Content creation is one of the coolest aspects of a community! Even those that
do not create themselves can celebrate the passion and excitement that comes
with sharing art. Artists shouldn’t be regulated to just a generalized #media
channel where all users are posting photos, and you should consider instead
giving them their own designated area in the server. This shows these users that
moderators see their contributions to the community and appreciate what they are
doing. This area can be a channel dedicated to sharing art and content, or even
an entire channel category depending on how your moderation team wishes to
interact with your community’s creators and how active this part of your
community may be. Listen to their needs and expand and modify this category as
necessary.




UNIQUE RULES OF THE ROAD

When building out a content creation realm in a server, it is important to keep
in mind that your moderation team may encounter some new situations that don't
apply to the rest of the server. Of course, content creators are subject to the
same laws of the land in place for the entire community, but there may need to
be some of these unique rules of the road to consider including:

Plagiarism. This is the practice of taking someone else’s work and claiming that
it is your own. Plagiarizing another content creator should not be tolerated
within any creative space. It should be highly discouraged and acted upon with
moderator intervention if your community brings an accusation of plagiarism to
your moderation team. As moderators, it is important to understand the
difference between plagiarism and finding inspiration in someone else’s work.
Tracing another creators’ artwork is the most common form of plagiarism, whereas
being inspired by an original character to try out a new pose, color scheme, or
scene featuring them is inspiration. While creators are often looking out for
each other and willing to bring concerns about plagiarism to moderation teams,
it is important to be able to look for it yourself by familiarizing yourself
with your artists’ styles and reverse image searching images of concern to your
team. Be sure to be able to explain to your community why plagiarizing is
harmful when these situations arise.

Managing Constructive Criticism vs. Hate. Your content creation channels are
going to be accessible to your entire server. This is so that the entire fandom
can celebrate together, but also to drive interest from users to support your
content creators. This means that the average user can come in and comment on
content. There is a line between constructive criticism and hate. Watch out for
it as moderators and be prepared to intervene should anything cross the line
into attacks or hate-filled commentary that would give content creation an
unwelcoming atmosphere. Oftentimes in creative communities it is an unspoken
rule that you should not give constructive criticism unless it is specifically
asked for. The average user may not realize this and could accidentally offend
an artist if they’re not aware of this. As a moderator, it’s important to help
artists understand constructive criticism when they ask for it while shielding
them from trolls or baseless hate. Sharing content can be intimidating, so it is
especially important to ensure that content creation channels remain positive
and respectful environments. One way you can mitigate this issue is by making it
clear in your rules that unless the artist specifically asks for constructive
criticism, that feedback of that nature is not allowed.

Bumping. Art bumping may occur in an art channel where artists feel their
content isn’t easily viewed by enough people. This is essentially the act of
media getting bumped up in chat from other people sharing their media at the
same time or from chatter about other works. An accusation of bumping usually
comes up when a creator feels their art isn’t being noticed, or if they believe
someone they do not have a good relationship with is intentionally bumping their
work. In this case, it’s important to defuse the situation and not allow any
forms of bullying by de-escalating the conflict. Maintaining an environment
where users respect everyone's work is necessary for the peace of mind of
creators and consumers alike. You can also consider building out a channel
category instead of a single channel which would allow for a channel dedicated
to posting art and a separate one for discussion. You may contemplate a rule of
not posting art within a certain time frame of another creator posting, but be
cautioned that this can lead to over-moderation by your community.

NSFW content. If your server allows Not Safe for Work content, it is important
that you create a specific channel for it that can be marked as an NSFW channel
separate from your regular content creation channels. In line with Discord’s
policies, this will not allow users under the age of 18 to see this channel
without agreeing to a prompt that says they are not a minor. It is also
important to consider that the implementation of an NSFW channel disqualifies
you from being a  Partnered or Verified Discord server. Make sure to keep the
expectations around SFW and NSFW content creation in line with that of your
entire server, and offer to answer any questions in DMs if a creator thinks a
piece may toe the boundaries you enforce.

Advertising Commissions. If you have a blanket ban on advertisement in your
community, you may not want to make an exception to the rule here. However, if
you decide to allow advertising commissions in your server, you are allowing
more commissions to flow to your creators. Do not allow other users to beg for
free art or try to guilt creators with open commissions into providing free
content to them. It may be the case that your moderation team will have to
enforce boundaries if someone who commissions a creator within your community
doesn’t pay them or revokes payment. Conversely, if a creator requires payment
up front and then does not deliver work and doesn’t refund the commissioner,
moderator intervention should occur to no longer allow them to accept
commissions from other members.

To be clear, you are not responsible for their financial disputes or business
transactions. Ultimately, creators should look into their specific payment
provider website for policy information on fraud and filing disputes, both of
which are out of your control. Your job as a moderation team is protecting
creators from scammers who make themselves known within your community. You’ve
created this space to cater to creators and need them to know that users who
take advantage of them and creators who take advantage of users are not welcome
here.

Low Quality/Low Effort Art. Something your moderation team should consider is
whether or not you will be moderating low quality or low effort art. Lower
quality art has the ability to potentially create a divide with more experienced
artists or diminish the overall quality of your artistic channels. Expectedly,
this is a very subjective and divisive topic. Moderating “low quality” or “low
effort” art can run the risk of upsetting younger users or creators that are at
the very beginning of learning how to create. When considering moderating low
quality art, be sure to display empathy and compassion to avoid coming off as
inconsiderate or rude. Be honest and realistic in your descriptions and
requirements for these art spaces so that users may have a better idea as to
what is and isn’t acceptable both content and quality wise. Other ways to
healthily promote higher quality artists is via potential role systems,
automatic pins, or weekly artist highlights, which will be discussed in further
detail below.

Off Topic Art. As a team, think about whether you want your artist channels to
be dedicated to the purpose of your server or if you want to also allow off
topic content. Once this rule is decided, check that your moderation team is on
the same page for enforcement and nudging should you decide not to allow off
topic art.

‍

‍


ENGAGING CONTENT CREATORS

There are several ways to keep your community’s content creators engaged, which
helps to showcase how much your moderation team values their contributions to
the server. Discord has several native features that can showcase your
community’s talent in emojis, stickers, banners, and server icons. While a
banner and a server icon are important to be branded and thus rarely changed,
generating emojis and stickers (especially from within your community) is a good
way to bond, celebrate inside jokes with your community, and show some love for
your creators. Oftentimes communities will employ certain yearly opportunities
like emoji elections where creators can submit emojis for consideration and
allow your community to vote as a whole.

Continued engagement with your content creators is also important. If you are
engaging your community with generalized game or server events, examine whether
you can engage your content creators in the same way with art events or monthly
prompts as this promotes community bonding. If your community has a system to
reward winners for their work or participation in events, work to instill the
same kind of system for art adjacent events or prompts.

Finally, some communities may want to install a special role for content
creators, especially those that are active and constantly contributing quality
work. This will showcase artists in the server to the rest of the server. Do
keep in mind however, that unique role colors can lead to inadvertent
exclusivity and a social hierarchy within the server. This can also have the
effect of alienating artists that do not yet have the role, which is why you
should be careful when thinking about if you want to introduce this role to your
community. If you decide to bring a specialized role into your server, take the
step to have clear criteria for users to qualify for it as well as easy rules
for moderators to grant it to users. This ensures that your moderation team can
avoid accidentally leaving someone out and hurting someone’s feelings. Avoid
bringing a role into your server if your server has had problems with role
related hierarchies in the past. Listen to your community’s needs and anticipate
potential problems!

‍

‍


CONCLUSION

Content creators are an exciting subset of fandom that should be welcomed to
your community! Ensure that they have their own area to share all forms of
content in, whether it be a channel or an entire channel category. Be aware that
content creation arenas often come with unique rule considerations that you may
not have encountered previously in the daily moderation of your server. Talk to
your moderation team about everything before launching this channel or category
so that you are all on the same wavelength with enforcement before jumping in.
Continuously engage your creators and involve them in the artistic aspects of
the server, such as emoji and sticker creation. Art can bring people together,
and having a healthy artistic space within your community will provide a new way
for your community to bond and celebrate your fandom!













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