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OPTUM PRIVACY
IT'S PERSONALTM
Protecting our consumer and customer information is very important. We safeguard
the information of those we serve. Optum handles and safeguards personal
information, and we understand the information we hold represents real people
and life events.
Optum Privacy is dedicated to the responsible and compliant collection, use,
maintenance and disclosure of information for the individuals and customers we
serve. The Optum Privacy Program is designed to protect information and to
comply with applicable privacy rules and regulations. Our Privacy Policy
explains how we handle information collected from optum.com. Additional privacy
policies (such as our notice of privacy practices) may apply depending on the
specific product or service and outline how we handle information collected in
other ways.
If you have questions about the Optum Privacy Program, please go to our Contact
Us section below to connect with us.
PRIVACY POLICY
INTRODUCTION
We recognize that the privacy of your personal information is important. The
purpose of this policy is to let you know how we handle the information
collected through the use of this website. Portions of this website may describe
privacy practices applicable to specific types of information or to information
provided on specific web pages.
This policy does not apply to information collected through other means such as
by telephone or in person, although that information may be protected by other
privacy policies. As used in this policy, terms such as “we,” “us,” “our,” and
“Company” refer to Optum and its current and future affiliated entities,
including our parent company UnitedHealth Group.
This website is intended for a United States audience. Any information you
provide, including any personal information, will be transferred to and
processed by a computer server located within the United States.
COOKIES AND TRACKING
The Company may use various technologies, including cookies, tokens, tags, web
logs, web beacons, scripts, and web server logs to gather automatically
collected information and may aggregate this information from our website
visitors or to enable certain features of our website. This information may
include demographic data, technical information about the technology (e.g.,
phone, computer) used to connect to our website, web browser information, your
IP address, and browsing behavior such as pages visited and how often they are
visited (“Activity Information”). We may also use third-party analytics
companies to provide these services.
We may also allow third-party service providers to use cookies and other
technologies to collect information and to track browsing activity over time and
across third-party websites such as web browsers used to read our websites,
which websites are referring traffic or linking to our websites, and to deliver
targeted advertisements to you. We do not control these third-party technologies
and their use is governed by the privacy policies of third parties using such
technologies. For more information about third-party advertising networks and
similar entities that use these technologies, see youradchoices.com/control, and
to opt out of such ad networks’ and services’ advertising practices, go
to www.aboutads.info/choices and optout.networkadvertising.org/. Once you click
the link, you may choose to opt out of such advertising from all participating
advertising companies or only advertising provided by specific advertising
companies. Please note that to the extent advertising technology is integrated
into our website, you may still receive advertisements even if you opt out of
tailored advertising. In that case, the ads will just not be tailored. Also, we
do not control any of the above opt-out links and are not responsible for any
choices you make using these mechanisms or the continued availability or
accuracy of these mechanisms.
Activity Information is captured using various technologies and may include
cookies. “Cookies” are small text files that may be placed on your computer when
you visit an Online Service or click on a URL. Cookies may include
“single-session cookies” which generally record information during only a single
visit to a website and then are erased, and “persistent” cookies which are
generally stored on a computer unless or until they are deleted or are set to
expire. You may disable cookies and similar items by adjusting your browser
preferences at any time; however, this may limit your ability to take advantage
of all the features on our website. In addition, you may also have additional
means to manage the collection of Activity Information by:
* Customizing your experiences, including managing and recording your
preferences;
* Authenticating your account information;
* Marketing, product development, and research purposes;
* Tracking resources and data accessed on our website;
* Developing reports regarding website usage, activity, and statistics;
* Assisting users experiencing problems with our services;
* Updating and servicing our website;
* Enabling certain functions and tools on the website; and
* Tracking paths of visitors to our website and within our website.
As described above, we may use tracking technologies that allow us to recognize
your device when you return to our website within a period of time, as
determined by us, and to support automatic login to your website. To maintain
your privacy, you should affirmatively log out of your account prior to your
session ending (whether you end your session or we end your session, for example
if our website has "timed out" – i.e. we have ended your session automatically
after a period of inactivity as determined by us in our sole discretion). Unless
you affirmatively log out of your account, you may be automatically logged back
in the next time you, or any user of your devices visits our website.
YOUR PERSONAL INFORMATION
This website may include web pages that give you the opportunity to provide us
with personal information about yourself. You do not have to provide us with
personal information if you do not want to; however, that may limit your ability
to use certain functions of this website or to request certain services or
information.
We may use personal information for a number of purposes such as:
* To respond to an email or particular request from you.
* To personalize the website for you.
* To process an application as requested by you.
* To administer surveys and promotions.
* To provide you with information that we believe may be useful to you, such as
information about health products or services provided by us or other
businesses.
* To perform analytics and to improve our products, websites, and advertising.
* To comply with applicable laws, regulations, and legal process.
* To protect someone's health, safety, or welfare.
* To protect our rights, the rights of affiliates or related third parties, or
take appropriate legal action, such as to enforce our Terms of Use.
* To keep a record of our transactions and communications.
* As otherwise necessary or useful for us to conduct our business, so long as
such use is permitted by law.
We may use personal information to contact you through any contact information
you provide through this website, including any email address, telephone number,
cell phone number, text message number, or fax number. Please see the section
below titled “Our Online Communications Practices.”
We may also share personal information within the Company, and we may combine
personal information that you provide us through this website with other
information we have received from you, whether online or offline, or from other
sources such as from our vendors. For example, if you have purchased a product
or service from us, we may combine personal information you provide through this
website with information regarding your receipt of the product or service.
SHARING PERSONAL INFORMATION
We will only share your personal information with third parties as outlined in
this policy and as otherwise permitted by law.
We may share personal information if all or part of the Company is sold, merged,
dissolved, acquired, or in a similar transaction.
We may share personal information in response to a court order, subpoena, search
warrant, law or regulation. We may cooperate with law enforcement authorities in
investigating and prosecuting activities that are illegal, violate our rules, or
may be harmful to other visitors.
If you submit information or a posting to a chat room, bulletin board, or
similar “chat” related portion of this website, the information you submit along
with your screen name will be visible to all visitors, and such visitors may
share with others. Therefore, please be thoughtful in what you write and
understand that this information may become public.
We may also share personal information with other third-party companies that we
collaborate with or hire to perform services on our behalf. For example, we may
hire a company to help us send and manage email, and we might provide the
company with your email address and certain other information in order for them
to send you an email message on our behalf. Similarly, we may hire companies to
host or operate some of our websites and related computers and software
applications.
This website may permit you to view your visitor profile and related personal
information and to request changes to such information. If this function is
available, we will include a link on this website with a heading such as “My
Profile” or similar words. Clicking on the link will take you to a page through
which you may review your visitor profile and related personal information.
WEBSITE AND INFORMATION SECURITY
We maintain reasonable administrative, technical and physical safeguards
designed to protect the information that you provide on this website. However,
no security system is impenetrable and we cannot guarantee the security of our
website, nor can we guarantee that the information you supply will not be
intercepted while being transmitted to us over the Internet, and we are not
liable for the illegal acts of third parties such as criminal hackers.
OUR ONLINE COMMUNICATION PRACTICES
We may send electronic newsletters, notification of account status, and other
communications, such as marketing communications, on a periodic basis to various
individuals and organizations. We may also send email communications regarding
topics such as general health benefits, website updates, health conditions, and
general health topics. We offer you appropriate consent mechanisms, such as
opt-out, for marketing and certain other communications. As examples, you may
opt out as provided for in a specific email communication or contact us as
described below in the section “Contact Us.” Please be aware that opt-outs may
not apply to certain types of communications, such as account status, website
updates, or other communications.
INFORMATION FOR CHILDREN UNDER 13
We will not intentionally collect any personal information from children under
the age of 13 through this website without receiving parental consent. If you
think that we have collected personal information from a child under the age of
13 through this website, please contact us.
CONTACT US
To contact us regarding this policy and our related privacy practices, please
email us or write to us at:
Optum Privacy Office
MN101-E013
11000 Optum Circle
Eden Prairie, MN 55344
If you believe we or any company associated with us has misused any of your
information, please contact us immediately and report such misuse.
CHANGES TO THIS WEBSITE PRIVACY POLICY
We may change this policy. If we do so, such change will appear on this page of
our website. We will also provide appropriate notice and choices to you, on this
website and in other appropriate locations, based on the scope and extent of
changes. You may always visit this policy to learn of any updates.
SOCIAL SECURITY NUMBER PROTECTION POLICY
Protecting personal information is important to Optum. It is our policy to
protect the confidentiality of Social Security numbers ("SSNs”) that we receive
or collect in the course of business. We secure the confidentiality of SSNs
through various means, including physical, technical, and administrative
safeguards that are designed to protect against unauthorized access. It is our
policy to limit access to SSNs to that which is lawful, and to prohibit unlawful
disclosure of SSNs.
EFFECTIVE DATE
The Effective Date of this Privacy Policy is September 18, 2020.
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