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 * Home
 * Members
 * Providers
 * Brokers
 * Employers

 * Contact Us
 * About Us
 * CAREERS
   
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 * NONDISCRIMINATION-NOTICE




NOTICE OF NONDISCRIMINATION

Horizon Blue Cross Blue Shield of New Jersey complies with applicable Federal
civil rights laws and does not discriminate against nor does it exclude people
or treat them differently on the basis of race, color, gender, national origin,
age, disability, pregnancy, gender identity, sex, sexual orientation or health
status in the administration of the plan, including enrollment and benefit
determinations.

Horizon BCBSNJ provides free aids and services to people with disabilities to
communicate effectively with us, such as qualified sign language interpreters
and information written in other languages.

Contacting Member Services
Please call Member Services at 1-800-355-BLUE (2583) (TTY/TDD 711) or the phone
number on the back of your member ID card, if you need the free aids and
services noted above and for all other Member Services issues, including:

 * Claim, benefits or enrollment inquiries
 * Lost/stolen ID cards
 * Address changes
 * Any other inquiry related to your benefits or health plan

Filing a Section 1557 Grievance
If you believe that Horizon BCBSNJ has failed to provide the free communication
aids and services or discriminated on the basis of race, color, gender, national
origin, age or disability you can file a discrimination complaint also known as
a Section 1557 Grievance. Horizon BCBSNJ’s Civil Rights Coordinator can be
reached by calling the Member Services number on the back of your member ID card
or by writing to the following address:

Horizon BCBSNJ – Civil Rights Coordinator
PO Box 820
Newark, NJ 07101

If you are not a Horizon BCBSNJ member, you may contact Horizon BCBSNJ’s Civil
Rights Coordinator by calling 1-866-660-6528 (TTY/TDD 711) or by writing to
Horizon BCBSNJ’s Civil Rights Coordinator at the above-referenced address.You
can also file a civil rights complaint with the U.S. Department of Health and
Human Services, Office for Civil Rights, electronically through the Office for
Civil Rights Complaint Portal, available at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsfhttps://ocrportal.hhs.gov/ocr/portal/lobby.jsf
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Office for Civil Rights Headquarters
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 or 1-800-537-7697 (TDD)

OCR Complaint forms are available at
www.hhs.gov/ocr/office/file/index.htmlwww.hhs.gov/ocr/office/file/index.html
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#1 in Member Satisfaction among
Commercial Health Plans in NJ, 5 out of 6 Years

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This website is operated by Horizon Blue Cross Blue Shield of New Jersey and is
not New Jersey’s Health Insurance Marketplace. This website does not display all
Qualified Health Plans available through Get Covered NJGet Covered NJ opens a
dialog window‌. To see all available Qualified Health Plan options, go to the
New Jersey Health Insurance Marketplace at Get Covered NJGet Covered NJ opens a
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Products and services are provided by Horizon Blue Cross Blue Shield of New
Jersey, Horizon Insurance Company, Horizon Healthcare of New Jersey, Braven
Health, and/or Horizon Healthcare Dental, Inc., each an independent licensee of
the Blue Cross Blue Shield Association. Communications may be issued by Horizon
Blue Cross Blue Shield of New Jersey in its capacity as administrator of
programs and provider relations for all its companies. The Blue Cross® and Blue
Shield® name and symbols are registered marks of the Blue Cross Blue Shield
Association. The Horizon® name and symbols are registered marks of Horizon Blue
Cross Blue Shield of New Jersey. The Braven Health℠ name and symbols are service
marks of Braven Health.

For J.D. Power 2022 award information, visit
jdpower.com/awardsjdpower.com/awards opens a dialog window‌

Information in Other Languages

 * Español
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Family of Companies

 * Horizon BCBSNJ Dental
 * Horizon Casualty Services
 * Horizon NJ Health

Additional Links

 * About Us
 * Privacy Center
 * Careers
 * Find a Doctor
 * Contact Us
 * Claims Payment Policies and Other Information
 * Notice of Non-Discrimination
   
 * FAQs
 * Horizon BCBSNJ Retirees
 * Interoperability Developer Portal
 * Transparency in CoverageTransparency in Coverage opens a dialog window‌

® 2023 Horizon Blue Cross Blue Shield of New Jersey, Three Penn Plaza East,
Newark, New Jersey 07105.

Applicable Products:Commercial PPO/EPO &Exchange POS/EPO ‌ Applicable Products:
Commercial HMO & POS‌

Please note that these forms are to be used by Federal Employee Program Members
only

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