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URL:
https://www.smartsheet.com/legal/privacy
Submission: On July 30 via api from US — Scanned from DE
Submission: On July 30 via api from US — Scanned from DE
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</form>Text Content
YOUR PRIVACY
Welcome to Smartsheet! We’re glad you’re here and want you to know that we
respect your privacy and your right to control how we collect, use, and share
your personal data. Please read our Privacy Notice to learn about our privacy
practices.
Manage my PreferencesReject AllAccept All
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SMARTSHEET PRIVACY NOTICE
* Terms of Service
* User Agreement
* Security Practices
* Supplement
* Service Level Agreement
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* Smartsheet Privacy Notice
* General Privacy Notice
* General Privacy Notice Table
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At Smartsheet, we understand that you need to know how data about you (i.e.,
personal data) is used. The Smartsheet Privacy Notice (“Privacy Notice”)
consists of this page and the specific notices which describe how we collect,
use, and share personal data and explain your related rights and choices. On our
website, including www.smartsheet.com ("Site"), "we" (or "our," "us") refers to
Smartsheet Inc. (including any relevant affiliates) and “you” refers to a
visitor of our Site or a user of our online services and applications and any
related downloadable software (“Offerings”).
Browse by Category:
PRIVACE NOTICE HOMEPAGE
Who we are and your privacy rights explained.
GENERAL PRIVACY NOTICE
How we treat data collected directly from you when you interact with Smartsheet
through our Site, forums, marketing campaigns, etc.
GENERAL PRIVACY NOTICE TABLE
Outlines the purposes, categories, and legal bases for the personal data we
collect directly from you when you interact with Smartsheet through our Site,
forums, marketing campaigns, etc.
OFFERINGS PRIVACY NOTICE
How we treat your personal data when using one of our applications.
OFFERINGS PRIVACY NOTICE TABLE
Outlines the purposes, categories, and legal bases for the personal data we
collect through our Offerings.
CANDIDATE PRIVACY NOTICE
How we treat your personal data for job seekers and applicants.
COOKIE NOTICE
How Smartsheet uses cookies, pixels, and similar tracking technologies.
U.S. STATE PRIVACY NOTICE
Outlines additional privacy rights afforded in certain U.S. states.
GLOSSARY
A guide to our terminology.
HOW TO NAVIGATE THIS NOTICE
This Privacy Notice is divided into several parts, including separate notices
for our general business operations and our applications and services, referred
to as our Offerings. All notices will provide you with information about what
personal data we collect, how we collect it, why we collect it, how we use it,
who we share it with, how we protect it, and how long we keep it.
SectionContainsRead This WhenSection Privacy Notice HomepageContains Information
on who we are, how we protect your information, your rights and communication
choices, children's privacy, information for certain U.S. state residents
(including California), and how to contact us.Read This When You give your
personal data to Smartsheet, either directly or through use of our applications
and services.Section General Privacy NoticeContains Information on where we
process personal data through our Site, social media properties, through
pre-contractual activities, during events, through surveys, or in any other
interactions with you outside of your use of the Offerings.Read This When
You visit our Site, you are a current or prospective customer, you are a user of
our applications or services, or when you give your personal data to
Smartsheet.
This page does not apply to any of the content you enter into the Offerings or
Customer Content.
Section General Privacy Notice TableContains Details on the data collected and
shared, the purposes for processing, and the legal basis for processing outside
of your use of the Offerings.Read This When You’d like to see details about the
categories of data collected and the purpose for each, the legal basis for
processing each category, and how we gather the data from you.Section Offerings
Privacy NoticeContains Information on personal data we process when you sign up
for or use our online services and applications and any related downloadable
software. Read This When
You are a user of our Offerings.
This page does not apply to data we collect under our General Privacy Notice.
Section Offerings Privacy Notice TableContains Details on the data collected and
shared, the purposes for processing, and the legal basis for processing when
using our Offerings. Read This When You’d like to see details about the
categories of data collected.Section U.S. State Privacy NoticeContains Details
on specific U.S. state privacy requirements.Read This When You live in a U.S.
state with additional privacy rights.
WHO WE ARE
Smartsheet Inc. is headquartered in Washington state, with various other offices
in the United States. You can learn about us and our Offerings here.
Smartsheet Inc. shares personal data with our affiliated companies, including,
but not limited to, Smartsheet UK Limited, Smartsheet Australia Pty Limited, and
Brandfolder, Inc. (a full list of Smartsheet’s affiliates is available here),
for our or our affiliates’ internal business purposes (e.g., when you use or
purchase an affiliate’s services, when you apply to one of our global offices,
etc.), marketing similar products, or for other legal requirements. A reference
to "Smartsheet," "we," or "us" is a reference to Smartsheet Inc. and the
relevant affiliate involved in the processing activity.
When Smartsheet processes usage data and account information, Smartsheet is
acting as a controller. We are also a controller for our employees' personal
data. When Smartsheet processes your Customer Content, we are acting as a
processor.
YOUR MARKETING CHOICES
Marketing Communications. You can modify how we contact you through email for
marketing or promotional purposes at any time. This includes the choice to opt
out of receiving emails from us for marketing or promotional purposes
altogether. To modify how we contact you through email, follow the instructions
provided in the footer of the marketing emails we send, or update your
preferences through our preference centers linked below. You can also set your
marketing communications preferences in the Offerings personal settings. Please
see this Help Article for additional information.
Smartsheet Preference Center
Brandfolder Preference Center
Custom Audiences. If you would prefer we do not include you in third party
Custom Audiences, submit this form. Additional information relating to our use
of Custom Audiences can be found in our Cookie Notice.
Cookies. Please visit our Cookie Notice to learn about and exercise your choices
relating to cookies.
YOUR RIGHTS
You have certain rights relating to your personal data under applicable data
protection laws (e.g., the General Data Protection Regulation, the California
Consumer Privacy Act, etc.) or based on your use of our Offerings. Such rights
include:
Access. You can ask us to confirm if we are processing your personal data,
provide you with details about such processing, and give you a copy of your
personal data.
Erasure. You can ask us to erase your personal data if certain conditions are
met. We are not required to comply with your request to erase your personal data
if the processing of your personal data is necessary for compliance with a legal
obligation or for the establishment, exercise, or defense of legal claims.
Objection. You can object in writing to any processing of your personal data,
which is done on the basis of our “legitimate interests,” if you believe your
fundamental rights and freedoms outweigh our legitimate interests. If you object
in writing to our processing of your personal data, we shall then have an
opportunity to demonstrate that we have compelling legitimate interests which
override your rights and freedoms. In addition, you can object to the processing
of your personal data for direct marketing purposes, which includes profiling to
the extent that it is related to such direct marketing. We will then cease the
processing of your personal data for direct marketing purposes.
Portability. You can ask us to provide your personal data to you in a
structured, commonly used, machine-readable format, or you can ask to have it
'ported' directly to another data controller, but only where our processing is
based on your consent and the processing is carried out by automated means.
Rectification. You can ask us to update or correct certain information; we may
verify the accuracy of the data before rectifying it. For certain information
you may be able to update or correct information by updating your personal
setting within the Offerings.
Restriction. You can ask us to restrict (i.e., keep but not use) your personal
data, but only where: its accuracy is contested (see "Rectification" above), to
allow us to verify its accuracy; the processing is unlawful, but you do not want
it erased; it is no longer needed for the purposes for which it was collected,
but we still need it to establish, exercise, or defend legal claims; or you have
exercised the right to object, and verification of any overriding grounds is
pending. We can continue to use your personal data following a request for
restriction where we have your consent to establish, exercise, or defend legal
claims, or to protect the rights of another.
Withdrawal of Consent. You can withdraw your consent where processing is based
on a consent you have previously provided. Your withdrawal of consent will not
affect the lawfulness of the processing done prior to your withdrawal of consent
taking effect. If you have questions about how to withdraw a consent you had
provided, please complete this form.
Exercise of Rights. To exercise your rights, please contact us using this form
or using the contact details provided under the "How to Contact Us" section
below. We do not discriminate based on whether you choose to exercise your
choices and rights and will not, based on your exercise of rights, deny the
Offerings to you; charge you different rates (including through penalties or
discounts/benefits); provide a different level or quality of Offerings; or
suggest you may receive such different treatment. We will process any requests
in accordance with applicable laws within a reasonable period of time. In order
to properly process a request we may need to verify your identity before taking
any request-related actions. If needed, we will contact you via email with
reasonable instructions to verify your identity before processing your request.
You can appeal any decisions made regarding your rights.
PERSONAL DATA RETENTION
We keep your personal data for as long as reasonably necessary for the purposes
set out in our notices (see "How We Use Personal Data" in the applicable notice)
or, if applicable, in accordance with the relevant terms in an agreement between
you and Smartsheet. We will keep your personal data longer if required for tax
or accounting purposes, to ensure we would be able to defend or raise a claim,
to resolve disputes, to enforce our contractual rights, or where we have a
legitimate need - though we will generally not keep personal data for longer
than seven years following the last date of communication with you. Where
personal data is no longer required, we anonymize or dispose of it in a secure
manner.
HOW WE PROTECT PERSONAL DATA
We are committed to implementing and maintaining reasonable and appropriate
technical, physical, and administrative safeguards to protect your personal
data. However, no company, including Smartsheet, can guarantee the absolute
security of Internet communications. For more information on our practices,
please see our Trust Center webpages.
CHILDREN'S PERSONAL DATA
Our Site is not directed toward children under 18 and we do not knowingly
collect personal data from minors. If you are under 18, please do not use the
Site or Offerings or share personal data with us. If you learn that anyone
younger than 18 has unlawfully provided us personal data, please contact us. See
also our Acceptable Use Policy.
INTERNATIONAL TRANSFERS
Smartsheet’s primary processing activities are in the United States, as detailed
on the Data Residency page of our Trust Center. Personal data we collect will be
transferred to, used, and stored in the United States or other jurisdictions in
which Smartsheet, our affiliates, or service providers are located; these
locations (including the United States) may not guarantee the same level of
protection of personal data as the one in which you live. By providing us with
your personal data, you agree to such transfer and/or processing. Smartsheet
assesses the circumstances involving all cross-border data transfers and has
suitable safeguards in place to require that your personal data will remain
protected in accordance with this notice. In the event of such a transfer, we
ensure that: (i) the personal data is transferred to countries recognized as
offering an equivalent level of protection; or (ii) the transfer is made
pursuant to appropriate safeguards, such as the applicable standard contractual
clauses.
DATA TRANSFER MECHANISM FOR EU AND UK PERSONAL DATA
Smartsheet relies on the EU Standard Contractual Clauses alongside the United
Kingdom International Data Transfer Addendum (collectively, the “SCCs”) as its
appropriate data transfer mechanism for EU and UK personal data. Where
applicable, the SCCs are incorporated as part of Smartsheet’s standard DPA as
detailed below.
Smartsheet and its affiliates participate in the EU-U.S. Data Privacy Framework
("EU-U.S. DPF"), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data
Privacy Framework ("Swiss-U.S. DPF") as set forth by the U.S. Department of
Commerce (collectively, "the Data Privacy Framework"). We are committed to
complying with the Data Privacy Framework Principles with respect to personal
data transferred to the United States from the European Economic Area (EEA), the
United Kingdom (UK), and Switzerland. To learn more about the Data Privacy
Framework, and to view our certification, please visit
https://www.dataprivacyframework.gov. Smartsheet’s commitments under the Data
Privacy Framework Principles are subject to the investigatory and enforcement
powers of the United States Federal Trade Commission. In certain situations, we
may be required to disclose personal data in response to lawful requests by
public authorities, including to meet national security or law enforcement
requirements (please see our Trust Center for additional information).
Smartsheet is and will remain liable for the processing of personal data it
receives under the Data Privacy Framework and subsequently transfers to a third
party acting as an agent on its behalf (see "How We Share Personal Data" in the
applicable notice). We comply with the Data Privacy Framework Principles for all
onward transfers of personal data from the EEA, UK, and Switzerland, including
the onward transfer liability provisions. If there is a conflict between the
terms of this notice and the Data Privacy Framework Principles, the Data Privacy
Framework Principles will govern.
In addition, Smartsheet has implemented intercompany agreements for transfers of
personal data between our affiliated companies, which require all of our
affiliates to protect personal data they process in accordance with applicable
data protection law. We have implemented similar appropriate safeguards where
legally required with our third party service providers and partners; please see
our Subprocessors page for additional details.
SENSITIVE DATA COLLECTION
We do not collect Sensitive Personal Data. Sensitive Personal Data defined under
the respective U.S. states (such as the California Consumer Privacy Act, or
"CCPA") includes social security numbers, driver’s license numbers, state
identification cards, passport numbers, your precise geo-location, racial or
ethnic origins, religious or philosophical beliefs, union memberships, the
contents of your mail and email (unless Smartsheet is the intended recipient of
that content), or genetic data. We do not collect account log-ins, financial
information, debit or credit card numbers in combination with your security
codes or passwords. If we had any reason to collect Sensitive Personal Data, we
would do so according to your rights and choices as described in the section
"Your Rights" above, and with a clearly defined business purpose.
ADDITIONAL STATE PRIVACY RIGHTS
Some U.S. states, such as California, provide you more rights in addition to the
rights outlined here. For more information about your specific rights in these
states, see this page.
These rights do not remove any rights you have as described in the section "Your
Rights" above. You may exercise these rights by contacting us as described in
the section "How to Contact Us" below. You may also designate an authorized
agent to exercise these rights on your behalf. We may request additional
information to verify your identity, such as email verification.
CHANGES TO THIS NOTICE
We may amend, update, or revise this notice from time to time to reflect changes
to our privacy practices, changing technologies, industry practices, regulatory
requirements, or for other reasons. If we make any material changes that affect
the way we treat your data, we will notify you by email, through the Site or
Offerings, or by other legally acceptable means. We encourage you to
periodically review this notice for the latest information on our privacy
practices.
HOW TO CONTACT US
You have the right to complain to a data protection authority about our
collection and use of your personal data, but we encourage you to reach out to
us first. Where processing is undertaken by our affiliated companies, they are
joint controllers with Smartsheet Inc. for your personal data. The best way to
reach us is by filling out this form. Smartsheet’s Privacy Director serves as
Smartsheet’s data protection contact and can be reached at:
Webform: Contact privacy form
Email: privacy@smartsheet.com
Address: Attn: Legal - Privacy Office, 500 108th Ave NE, Suite 200, Bellevue WA
98004
Residents of the EEA, UK, and Switzerland. The controller of your personal data
is Smartsheet Inc. Where processing is undertaken by our affiliated companies,
they are joint controllers with Smartsheet Inc. for your personal data. You may
contact us using this form or by reaching out to our Data Protection Officer
("DPO") at:
Email: dpo@smartsheet.com
Complaints or Questions About Smartsheet’s Data Privacy Framework
Certifications. If you have any questions or complaints regarding our Data
Privacy Framework Certification, please complete this form or email
privacy@smartsheet.com. We will respond within 45 days of receiving your
complaint and will promptly investigate and attempt to resolve it. If you reside
in the EEA, UK, or Switzerland, and your complaint cannot be resolved through
this process, you may contact JAMS, our U.S.-based third party dispute
resolution provider (free of charge). For information about how to initiate a
Data Privacy Framework claim with JAMS, please contact JAMS directly at
https://www.jamsadr.com/DPF-Dispute-Resolution. Under certain conditions, you
may pursue binding arbitration through the Data Privacy Framework Panel. To
learn more about the Data Privacy Framework Panel, please visit
https://www.dataprivacyframework.gov/.
ENGLISH VERSION CONTROLS
Unless prohibited by local laws, non-English translations of this notice are
provided for convenience only and in the event of any ambiguity or conflict
between translations, the English version is authoritative and controls.
Last Updated: July 19, 2024
ARCHIVED VERSIONS
These are the legacy versions of Smartsheet Privacy Notice and are provided for
informational purposes only.
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