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CX Knowledge Hub

Tel: 03300 200444 | Email: enquiries@customertouchpoint.co.uk
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 * Home
 * Solutions
   * Customer Feedback Software
   * Customer Journey Mapping
   * Telephony & IVR Design
   * Visual IVR
   * Analytics
     * Voice Analytics
     * Text Analytics
     * Email Analytics
     * Operator Assist
     * Trust Pilot Reviews
   * Accessibility Solutions
   * CX Technology
     * Dynamic FAQ’s
     * Email Management
     * Live Chat
     * Social Media Monitoring & Engagement
     * Talkdesk Contact Centre Solutions
   * Professional Audio Services
     * Background Music
 * CX Automation
 * Why We Do What We Do
 * Partner Services
 * Knowledge Hub
   * Resources
   * Blogs & News

Get In touch


CUSTOMER EXPERIENCE INSIGHTS & RESOURCES


Research



ACCESSIBILITY IN CUSTOMER SERVICES

SURVEY: Take part in our accessibility survey and receive an exclusive copy of
the results

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Blogs & News



BLOGS & NEWS

Access our blog library for all the latest customer experience news and insights
from Customer Touch Point…

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Case Study



CASE STUDY: IVR SELF-SERVE PAYMENT PROCESSING

Find out how a leading UK bank changed its IVR to improve self-serve payment
processing, increase c-sat scores and cut costs.

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Savings Calculator



CUSTOMER EXPERIENCE SAVINGS CALCULATOR

Access our free online customer experience savings calculator to see how much
you could save across average handling times and call volumes.

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Brochure



CUSTOMER TOUCH POINT COMPANY BROCHURE

Download our company brochure, to find out how our end to end customer
experience services and solutions can deliver effortless customer experiences.

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eBooks & White Papers



EMERGING TECHNOLOGIES AND THE RISE OF CLIENT EXPERIENCE

Access the latest Talkdesk report on emerging technologies and the rise of
client experience (CX) in financial services.

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eBooks & White Papers



FIVE STEPS TO INSTANT IMPACT IN CUSTOMER EXPERIENCE

Our latest eBook looks at the five steps you need to take to achieve an instant
impact across your customer experiences programmes. Download it now.

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Webinar



ON-DEMAND WEBINAR – ACCESSIBLE CUSTOMER SERVICES

Customer Touch Point recently hosted a UK CCF webinar on Accessibility in
Customer Services. Watch on demand and read the full transcript.

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Webinar



ON-DEMAND WEBINAR – INSTANT IMPACT CX

Watch on-demand and listen as Rick Kirkham shares his experience on how to
achieve instant impact across your customer experience strategy, with five key
steps.

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Webinar



ON-DEMAND WEBINAR – INTELLIGENT AUTOMATION & CX

Customer Touch Point took part in the techUK webinar on Intelligent Automation
and CX in Financial Services. Watch the replay now.

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Brochure



TALKDESK INTEGRATIONS

Increase productivity and create the ultimate customer experience with seamless
business and CX system integrations from Talkdesk.

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eBooks & White Papers



THE FUTURE OF AI IN THE CONTACT CENTRE

We invite you to explore this Talkdesk report as you prepare to implement or
augment AI in your contact centre.

Read More »

MISSION STATEMENT

To equip organisations with the knowledge, tools and processes that will enable
them to deliver effortless customer experience across every single touch point,
from the first interaction to the very last.

GET IN TOUCH

E: enquiries@customertouchpoint.co.uk
T: (+44) 03300 200444

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