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EVOLVING FROM SLA TO XLA: ENHANCING CUSTOMER-CENTRIC SERVICES IN THE UTILITIES
INDUSTRY

In this blog post, you can discover how evolving from SLAs to XLAs can transform
customer service. Learn the benefits and get a clear roadmap for a seamless
transition to redefine your customer experience approach. In today’s fast-paced
world, where user expectations are higher than ever, businesses across
industries are […]

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EVOLVING FROM SLA TO XLA: ENHANCING CUSTOMER-CENTRIC SERVICES IN THE UTILITIES
INDUSTRY

In this blog post, you can discover how evolving from SLAs to XLAs can transform
customer service. Learn the benefits and get a clear roadmap for a seamless
transition to redefine your customer experience approach. In today’s fast-paced
world, where […]

Start Reading


5 WAYS YOU CAN REIMAGINE CUSTOMER SERVICE AND SUPPORT FOR UTILITY COMPANIES

In this blog post, we will explore how, by redefining customer service and
strategies in the utility industry, we can build a future-ready,
technology-driven, enhanced utility industry. When we experience good customer
service, we tell two or three people. But […]

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TOKENIZATION: DEMOCRATIZING INVESTMENT ACROSS ASSET CLASSES

Discover how tokenization revolutionizes and democratizes diverse asset class
investments, making it a prime opportunity for financial institutions. The
investment world is undergoing a massive change, as blockchain technology is
reshaping the ways in which investments can be accessed and […]

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IMPROVING YOUR ENTERPRISE WITH GENAI: INDUSTRY USE CASES AND 3 SAMPLE
APPLICATIONS

Explore the transformative potential of GenAI in our latest blog, showcasing
industry use cases and sample applications that offer practical solutions for
businesses ready to innovate. There’s a lot of excitement about generative AI
(GenAI) these days, but what does […]

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CONFRONTING THE 6 CHALLENGES OF LLMS: WHAT EVERY BUSINESS NEEDS TO KNOW

Discover the challenges businesses face with LLMs, from hallucination errors to
cost uncertainties, and learn how to overcome these hurdles for effective AI
integration. Contrary to popular belief, Large Language Models (LLMs) aren’t
quite living up to the hype. While […]

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DECENTRALIZED DYNAMICS: EXPLORE IMMUTABLE LEDGERS

Discover the impact of blockchain on trust and innovation. Uncover how
decentralized technology and enhanced security are reshaping industries. Author
Note: Similar to the introduction of key characters in an epic or a famous web
series, creators often establish a […]

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ELEVATING CUSTOMER EXPERIENCE: UNLEASHING THE POWER OF CUSTOMER SELF-SERVICE IN
UTILITIES

In this blog post, we will explore the importance of customer self-service for
the utilities sector and how we can help develop a positive customer experience,
giving our customers meaningful and impactful journeys. “Building a good
customer experience does not […]

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WEBINAR – UNLOCKING THE AI DILEMMA: INTRUSION DETECTION VS. PRIVACY PROTECTION

With ransomware and various cyber attacks becoming more frequent and
sophisticated, organizations are facing mounting challenges. A prime example is
MGM Resorts, which suffered a staggering $80 million loss due to a ransomware
incident just last month. Slow detection, lack […]

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We are in the business of custom software engineering. For 25 years we have been
partnering with customers — with an engineering mindset, doing what’s relevant,
and winning their trust.

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About us

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