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URL: https://community.spiceworks.com/topic/322444-delivery-has-failed-to-these-recipients-or-groups
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DELIVERY HAS FAILED TO THESE RECIPIENTS OR GROUPS

Posted by Michael7953 on Apr 8th, 2013 at 8:43 PM
Solved
Microsoft Exchange

We are running Exchange 2010. I have moved some users to OU's that I have
created for, IT Retail. For some reason when I use our Dynamic Distribution List
I will get this message as a bounce back:

Delivery has failed to these recipients or groups:
All  Employees
The e-mail address you entered couldn't be found. Please check the recipient's
e-mail address and try to resend the message. If the problem continues, please
contact your helpdesk.

Diagnostic information for administrators:

Generating server: EXCHANGE2010SVR.mydomain.l

ocal

IMCEAEX-_O=My+20Domain_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23S
PDLT+29_CN=RECIPIENTS_CN=All+20Employees664@mydomain.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

I have recreated the Distgroup and also the MSExc...... In the top of the OU.

Thanks all
Spice (3) Reply (12)
flagReport
Michael7953
serrano

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check Best Answer
Roelstra
tabasco
Apr 8th, 2013 at 8:53 PM checkBest Answer

They're sending to a bad cached address.  The user will need to remove the
individual address by starting a new email and typing in the address and
clicking the X to the right of the suggestion Outlook provides.  They can then
either type out the full address or select it from the Global Address List.

The other option is you take
the IMCEAEX-_O=My+20Domain_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=All+20Employees664@mydomain.com
and convert it to the ExchangeLegacyDN value of whatever they're trying to send
to and add it as an X500 address to the group.

The issue should also go away after the GAL has been rebuilt and the address
book recached in their client.  About a day or two.

flagReport
1 found this helpful thumb_up thumb_down
View Best Answer in replies below


12 REPLIES

 * Nicole7419
   poblano
   Apr 8th, 2013 at 8:48 PM
   
   Is the address automatically being populated in the To: field? You may have
   to remove the cached address and then pull it again from the address book so
   the address is correct.
   
   Spice (1) flagReport
   Was this post helpful? thumb_up thumb_down
 * Roelstra
   tabasco
   Apr 8th, 2013 at 8:53 PM checkBest Answer
   
   They're sending to a bad cached address.  The user will need to remove the
   individual address by starting a new email and typing in the address and
   clicking the X to the right of the suggestion Outlook provides.  They can
   then either type out the full address or select it from the Global Address
   List.
   
   The other option is you take
   the IMCEAEX-_O=My+20Domain_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=All+20Employees664@mydomain.com
   and convert it to the ExchangeLegacyDN value of whatever they're trying to
   send to and add it as an X500 address to the group.
   
   The issue should also go away after the GAL has been rebuilt and the address
   book recached in their client.  About a day or two.
   
   flagReport
   1 found this helpful thumb_up thumb_down
 * OP Michael7953
   serrano
   Apr 8th, 2013 at 8:58 PM
   
   > Roelstra wrote:
   > 
   > They're sending to a bad cached address.  The user will need to remove the
   > individual address by starting a new email and typing in the address and
   > clicking the X to the right of the suggestion Outlook provides.  They can
   > then either type out the full address or select it from the Global Address
   > List.
   > 
   > The other option is you take
   > the IMCEAEX-_O=My+20Domain_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=All+20Employees664@mydomain.com
   > and convert it to the ExchangeLegacyDN value of whatever they're trying to
   > send to and add it as an X500 address to the group.
   > 
   > The issue should also go away after the GAL has been rebuilt and the
   > address book recached in their client.  About a day or two.
   
   Ok would this also stop me from being able to send via OWA?
   
    
   
   How can I make this a "ExchangeLegacyDN"
   
   flagReport
   1 found this helpful thumb_up thumb_down
 * Roelstra
   tabasco
   Apr 8th, 2013 at 9:04 PM
   
   I don't know for sure if it would or wouldn't impact OWA users.
   
   The below URL will provide details on how to convert the bounce to an
   ExchangeLegacyDN.
   
   http:/ Opens a new window/msexchangeguru.com/2012/03/15/x500
   
   I'd recommend sending users instructions on how to clear their cache and
   details to either download a new address book or wait till it recaches.  This
   is a client side issue that happens to have a server side fix.
   
   flagReport
   Was this post helpful? thumb_up thumb_down
 * OP Michael7953
   serrano
   Apr 8th, 2013 at 9:13 PM
   
   It seems to have impacted OWA users as well. I still get the bounce back
   using OWA. Strange
   
   flagReport
   Was this post helpful? thumb_up thumb_down
 * Roelstra
   tabasco
   Apr 8th, 2013 at 9:20 PM
   
   It looks like OWA offers cached address suggestions as well so it makes
   sense.  
   
   flagReport
   Was this post helpful? thumb_up thumb_down
 * OP Michael7953
   serrano
   Apr 8th, 2013 at 9:34 PM
   
   Ok. I got it working but my problem now is that. There is one email address
   that I don't want to send to. Is there a way to filter this out?
   
    
   
   Thanks,
   
   flagReport
   Was this post helpful? thumb_up thumb_down
 * Roelstra
   tabasco
   Apr 8th, 2013 at 9:37 PM
   
   As a dynamic group you'll need to work the logic in such a fashion that it
   excludes the mailbox in question.  If you want to send an email to the list
   and exclude an address just this time then you'll need to manually add each
   recipient to the email.  There's no way to expand the membership of a dynamic
   distribution group in Outlook and see who will receive the emails because the
   recipient list is not actually created until an email is sent to the
   distribution group.
   
   flagReport
   Was this post helpful? thumb_up thumb_down
 * OP Michael7953
   serrano
   Apr 15th, 2013 at 1:41 PM
   
   Thanks for all the help
   
   flagReport
   Was this post helpful? thumb_up thumb_down
 * fazli2
   New contributor pimiento
   May 12th, 2016 at 6:05 AM
   
   Hi ALL, I hv facing problem as below. 1. Send a email ( outlook calendar ) to
   few group(min 5groups). Each group has min 3-4 email ID.
   
   2. Got error ” Delivery has failed to these recipients or groups: ”
   
   Ali (ali@abc.net)
   
   The server has tried to deliver this message, without success, and has
   stopped trying. Please try sending this message again. If the problem
   continues contact your help desk. As a new exchange administrator..what i
   should i do on my server. please help. Thanks.
   
   Hi Paul,
   
   I hv facing problem as below.
   
   1. Send a email ( outlook calendar ) to few group(min 5groups). Each group
   has min 3-4 email ID.
   
   2. Got error ” Delivery has failed to these recipients or groups: ”
   
   Ali (ali@abc.net)
   
   The server has tried to deliver this message, without success, and has
   stopped trying. Please try sending this message again. If the problem
   continues contact your help desk.
   
   As a new exchange administrator..what i should i do on my server.
   
   please help. Thanks.
   
   flagReport
   Was this post helpful? thumb_up thumb_down
 * 
 * johndunham2
   New contributor pimiento
   Nov 6th, 2016 at 12:19 AM
   
   Same problem with Outlook 2016. Removed the cached address and it continues
   to fail. Address used with hotmail / Outlook GAL (if GAL is the right term),
   tried to send via Exchange corporate server (since 3 email addresses link to
   this single Outlook client. Once I move the outbound sender to hotmail, it
   works. Through work email, it fails, consistently. Thoughts?
   
   flagReport
   Was this post helpful? thumb_up thumb_down
 * markjoseph5
   New contributor pimiento
   Feb 17th, 2017 at 7:43 AM
   
   If you are receiving email bounceback messages when sending to an email
   address, do the following:
   
   Clear Outlook's Autocomplete addresses.
   
   
   Select the File tab.
   In the left menu pane, select Options.
   In the left menu pane, select Mail.
   Scroll down to the Send messages heading.
   
   Click the Empty Auto-Complete List button.
   To confirm deleting all Autocomplete entries, click the Yes button.
   Click OK to close the Outlook Options window.
   
   Once you complete those steps then
   
   Update the Outlook address book.
   
   Select the File tab.
   Click the Account Settings button.
   From the drop-down list, select Download Address Book....
   Place a check in the Download changes since last Send/Receive check box.
   Click OK. A progress window will automatically open and close when the
   process is complete.
   If a distribution list contains an Exchange user's previous email address,
   delete the incorrect email address and then add the correct email address.
   
   
   
   flagReport
   Was this post helpful? thumb_up thumb_down

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