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 * Home
 * About Us
 * Services
   * Acquisition
   * Customer Experience Management
   * Retention
   * Accounts Receivable Management
 * Careers
 * Contact Us

 * Home
 * About Us
 * Services
   * Acquisition
   * Customer Experience Management
   * Retention
   * Accounts Receivable Management
 * Careers
 * Contact Us

 
We Stand out from the Crowd CONTACT US TODAY! We Engage your Customers We drive
calls-to-action We outperform expectations Our Clients Our People Your
Reputation


HELPING OUR CLIENTS TO STAY ENGAGED WITH THEIR CUSTOMERS

SinglePoint offers integrated customer lifecycle management and customer
experience management services that will significantly improve the way you stay
engaged with your customers.

With almost 70 years of experience, SinglePoint has developed our reputation
through our performance, our execution, our flexibility and adaptability with a
strong professional ethic.

We know that acquiring new customers is a challenging endeavor, and that
connecting and retaining these customers is even more so. To help you, we have
invested time and resources refining our techniques and training our people to
fully optimize your relationship with your Customers. 

We specialize in enhancing your customer’s engagement with your brand leading to
brand loyalty, customer retention, revenue generation and revenue recovery.  


OUR SERVICES

Our approach keeps your customers loyal, engaged and valuable.

Acquisition
Customer experience management
Retention
Accounts receivable management

ACQUISITION

Market Analysis

Lead Generation

Contact Strategy

Script Design

Learn More

CUSTOMER EXPERIENCE MANAGEMENT

Customer Care

Customer Support

Surveys

Reservation Management

Learn More

RETENTION

Loyalty Programs

Churn Prevention

Winback

Reactivation

Learn More

ACCOUNTS RECEIVABLE MANAGEMENT

Pre & Post delinquency

Pre-Collect

Post charge-off recovery

Debt purchase

Learn More


WE ENGAGE YOUR CUSTOMERS

We identify engagement to promote other products and services through the
various stages of your customer’s lifecycle while ensuring that we adopt your
brand voice and personality. 


WE DRIVE CALLS-TO-ACTION

We pride ourselves on our professionalism and efficiency. Sales calls will be
communicated professionally. Loyalty calls will make your customers feel
engaged. Overdue accounts will be handled courteously and quickly. 


WE GUARANTEE A HIGH QUALITY OF SERVICE

At SinglePoint, we are committed to providing exceptional service to our
clients. Our focus on performance, transparency, and engagement ensures that we
deliver successful outcomes. we hold ourselves to the highest standards and are
proud to have a Quality Management System that meets the rigourous requirements
of ISO 9001:2015. Additionally, we have been recognized with multiple Top 125
Training Awards, further demonstrating our dedication to excellence. 




WE HELP YOU DELIVER EXCELLENT CUSTOMER SERVICE TO

To differentiate yourselves in a highly-competitive landscape, excellent
customer service is an important strategic tool and we can help you deliver it.
We adopt your brand voice and personality when engaging your customers. We also
ensure that we understand your business needs so that we can customize our
approach accordingly.

 


WE THINK CREATIVELY

With almost 70 years of experience, SinglePoint combines its rich depth of
technical knowledge and strong professional ethic leveraging technologies to
develop integrated solutions. Using traditional and non-traditional methods will
allow us to adapt and perfect our approach to meet and exceed your needs. We not
only help you keep up with the curve, we help you get ahead of it. 

 


WHAT WE ARE ABOUT

We look at the various stages of the customers’ lifecycle to identify
opportunities where we can communicate and provide services to meet your
customers’ needs. We also know that and excellent customer experience promotes
brand loyalty.

We place an uncompromising emphasis on a high quality of service by ensuring our
team of professionals receive the best training. SinglePoint is a proud
recipient of multiple Top 125 Training Awards.

 


LET'S TALK ABOUT YOUR NEEDS!

Contact us Today!

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In accordance with the Accessibility for Ontarians with Disabilities Act, 2005
(AODA), all information on this website is available in alternative formats upon
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