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184.29.128.117  Public Scan

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Submitted URL: https://click.microsoftstoreemail.com/?qs=ce3481ce7d61a284da237ed3fe03eca66072f80ce419f2cc5127526f4eb6a513148015eb90770680fffdc07487d5...
Effective URL: https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0?OCID=...
Submission: On October 30 via api from CA — Scanned from CA

Form analysis 3 forms found in the DOM

Name: searchForm — GET /en-us/Search/results

<form class="c-search" autocomplete="off" id="searchForm" name="searchForm" role="search" action="/en-us/Search/results" method="GET"
  data-seautosuggest="{&quot;queryParams&quot;:{&quot;market&quot;:&quot;en-us&quot;,&quot;clientId&quot;:&quot;7F27B536-CF6B-4C65-8638-A0F8CBDFCA65&quot;,&quot;sources&quot;:&quot;Microsoft-Terms,Iris-Products,DCatAll-Products&quot;,&quot;filter&quot;:&quot;+ClientType:StoreWeb&quot;,&quot;counts&quot;:&quot;5,1,5&quot;},&quot;familyNames&quot;:{&quot;Apps&quot;:&quot;App&quot;,&quot;Books&quot;:&quot;Book&quot;,&quot;Bundles&quot;:&quot;Bundle&quot;,&quot;Devices&quot;:&quot;Device&quot;,&quot;Fees&quot;:&quot;Fee&quot;,&quot;Games&quot;:&quot;Game&quot;,&quot;MusicAlbums&quot;:&quot;Album&quot;,&quot;MusicTracks&quot;:&quot;Song&quot;,&quot;MusicVideos&quot;:&quot;Video&quot;,&quot;MusicArtists&quot;:&quot;Artist&quot;,&quot;OperatingSystem&quot;:&quot;Operating System&quot;,&quot;Software&quot;:&quot;Software&quot;,&quot;Movies&quot;:&quot;Movie&quot;,&quot;TV&quot;:&quot;TV&quot;,&quot;CSV&quot;:&quot;Gift Card&quot;,&quot;VideoActor&quot;:&quot;Actor&quot;}}"
  data-seautosuggestapi="https://www.microsoft.com/msstoreapiprod/api/autosuggest"
  data-m="{&quot;cN&quot;:&quot;GlobalNav_Search_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c1c9c3m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c1c9c3m1r1a1&quot;}" aria-expanded="false" style="overflow-x: visible;">
  <div class="x-screen-reader" aria-live="assertive"></div>
  <input id="cli_shellHeaderSearchInput" aria-label="Search Expanded" aria-autocomplete="list" aria-expanded="false" aria-controls="universal-header-search-auto-suggest-transparent" aria-owns="universal-header-search-auto-suggest-ul" type="search"
    name="query" role="combobox" placeholder="Search for help" data-m="{&quot;cN&quot;:&quot;SearchBox_nav&quot;,&quot;id&quot;:&quot;n1c3c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c1c9c3m1r1a1&quot;}" data-toggle="tooltip"
    data-placement="right" title="Search for help" style="overflow-x: visible;">
  <button id="search" aria-label="Search for help" class="c-glyph" data-m="{&quot;cN&quot;:&quot;Search_nav&quot;,&quot;id&quot;:&quot;n2c3c1c9c3m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c3c1c9c3m1r1a1&quot;}" data-bi-mto="true"
    aria-expanded="false" style="overflow-x: visible;">
    <span role="presentation" style="overflow-x: visible;">Search</span>
    <span role="tooltip" class="c-uhf-tooltip c-uhf-search-tooltip" style="overflow-x: visible;">Search for help</span>
  </button>
  <div class="m-auto-suggest" id="universal-header-search-auto-suggest-transparent" role="group" style="overflow-x: visible;">
    <ul class="c-menu" id="universal-header-search-auto-suggest-ul" aria-label="Search Suggestions" aria-hidden="true" data-bi-dnt="true" data-bi-mto="true" data-js-auto-suggest-position="default" role="listbox" data-tel="jsll"
      data-m="{&quot;cN&quot;:&quot;search suggestions_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c3c1c9c3m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c3c1c9c3m1r1a1&quot;}" style="overflow-x: visible;"></ul>
    <ul class="c-menu f-auto-suggest-no-results" aria-hidden="true" data-js-auto-suggest-postion="default" data-js-auto-suggest-position="default" role="listbox" style="overflow-x: visible;">
      <li class="c-menu-item" style="overflow-x: visible;"> <span tabindex="-1" style="overflow-x: visible;">No results</span></li>
    </ul>
  </div>
</form>

GET /en-US/search/results

<form class="searchBoxForm" method="GET" action="/en-US/search/results" autocomplete="off"><input class="searchBoxInput" name="query" type="search" maxlength="100" placeholder="How can we help you?" aria-label="How can we help you?" value=""><input
    type="hidden" name="isEnrichedQuery" value="false"><button class="searchBoxButton" type="submit" title="Search" data-bi-mto="true" aria-hidden="true"><span
      class="searchBoxIconContainer"><i class="searchBoxIcon icon-mdl2 icon-forward"></i></span></button></form>

Name: smartFeedbackForm — javascript:void(0);

<form action="javascript:void(0);" id="extendedFeedbackForm" name="smartFeedbackForm" class="smartFeedbackForm supStickyFeedbackMarginBottom">
  <div class="ocSmartFeedbackBegin extendedFeedbackArticleInfoUseful" role="region" aria-label="Provide feedback about this article">
    <div id="beginFeedbackHeader" class="supStickyFeedbackHeader">
      <h2 class="boldFont">Was this information helpful?</h2>
    </div>
    <div class="feedbackButtons">
      <button class="ocFeedbackButton supStickyFeedbackButton feedbackSelection feedbackButtonBlue" name="buttonYes" type="button" data-bi-id="buttonYes" data-bi-mto="">Yes</button>
      <button class="ocFeedbackButton supStickyFeedbackButton feedbackSelection feedbackButtonBlue" name="buttonNo" type="button" data-bi-id="buttonNo" data-bi-mto="">No</button>
    </div>
  </div>
  <div id="extendedFeedback" class="ocSmartFeedbackReply ocHidden">
    <div id="extendedFeedbackHeader" class="supStickyFeedbackHeader">
      <label for="feedbackText" class="ocFeedbackHeaderIfArticleHelpful ocHidden">
        <span class="boldFont" aria-hidden="true">Thank you! Any more feedback?</span> (The more you tell us the more we can help.) </label>
      <label for="feedbackText" class="ocFeedbackHeaderIfArticleNotHelpful ocHidden">
        <span class="boldFont" aria-hidden="true">Can you help us improve?</span> (The more you tell us the more we can help.) </label>
    </div>
    <fieldset id="extendedFeedbackArticleExperience" class="feedbackGroup">
      <legend class="extendedFeedbackQuestionLabels">What affected your experience?</legend>
      <div class="ocFeedbackHeaderIfArticleHelpful ocHidden">
        <div id="articleExperience_helpful_0">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_0" name="helpful_0" value="Resolved my issue" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Resolved my issue"></span>
              <span class="experienceOptionLabels">Resolved my issue</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_1" name="helpful_1" value="Clear instructions" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Clear instructions"></span>
              <span class="experienceOptionLabels">Clear instructions</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_helpful_1">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_2" name="helpful_2" value="Easy to follow" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Easy to follow"></span>
              <span class="experienceOptionLabels">Easy to follow</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_3" name="helpful_3" value="No jargon" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="No jargon"></span>
              <span class="experienceOptionLabels">No jargon</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_helpful_2">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_4" name="helpful_4" value="Pictures helped" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Pictures helped"></span>
              <span class="experienceOptionLabels">Pictures helped</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_5" name="helpful_5" value="Other" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Other"></span>
              <span class="experienceOptionLabels">Other</span>
            </label>
          </div>
        </div>
      </div>
      <div class="ocFeedbackHeaderIfArticleNotHelpful ocHidden">
        <div id="articleExperience_notHelpful_0">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_0" name="notHelpful_0" value="Didn't match my screen" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Didn't match my screen"></span>
              <span class="experienceOptionLabels">Didn't match my screen</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_1" name="notHelpful_1" value="Incorrect instructions" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Incorrect instructions"></span>
              <span class="experienceOptionLabels">Incorrect instructions</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_notHelpful_1">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_2" name="notHelpful_2" value="Too technical" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Too technical"></span>
              <span class="experienceOptionLabels">Too technical</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_3" name="notHelpful_3" value="Not enough information" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Not enough information"></span>
              <span class="experienceOptionLabels">Not enough information</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_notHelpful_2">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_4" name="notHelpful_4" value="Not enough pictures" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Not enough pictures"></span>
              <span class="experienceOptionLabels">Not enough pictures</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_5" name="notHelpful_5" value="Other" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Other"></span>
              <span class="experienceOptionLabels">Other</span>
            </label>
          </div>
        </div>
      </div>
    </fieldset>
    <div id="extendedFeedbackVerbatim" class="verbatimFeedback feedbackGroup">
      <label for="verbatimFeedbackInput" class="extendedFeedbackQuestionLabels">Any additional feedback? (Optional)</label>
      <textarea id="verbatimFeedbackInput" class="ocSmartFeedbackTextArea" name="feedbackText" rows="6" cols="40" maxlength="250"
        placeholder="To protect your privacy, do not provide any personal information such as email address, phone number, product key, password, or credit card number."></textarea>
    </div>
    <div id="extendedFeedbackFormSubmit" class="feedbackButtons">
      <button id="buttonFeedbackVerbatimSubmit" class="ocFeedbackButton supStickyFeedbackButton ocButtonSendComment feedbackButtonBlue" type="submit" data-bi-id="buttonFeedbackVerbatimSubmit" data-bi-mto="" disabled="">Submit feedback</button>
    </div>
  </div>
</form>

Text Content

Related topics
×
Microsoft Store and billing help
Overview
 * Payment, billing, and the Microsoft Store app

Manage a subscription
 * Manage a subscription
 * Turn on recurring billing
 * Change subscription payment method
 * Cancel a Microsoft subscription
 * Pay for a past-due subscription
 * Manage a subscription from a third-party

Shipping, orders, and history
 * Shipping, costs, and delivery times
 * View order history
 * Track your order
 * Find downloads and product keys
 * Pre-orders for Microsoft Store

Refunds and exchanges
 * Return or exchange items
 * Cancel an order or pre-order
 * Status of a return and refund
 * Can't get a refund on apps and games

Authorize or troubleshoot a purchase
 * Require approval for a family purchase
 * Prevent unauthorized purchases
 * Change country or region
 * Troubleshoot problems making a payment
 * Investigate a billing charge

Payment options and updates
 * Add a new payment method
 * Update a payment method
 * Remove a payment method
 * Add mobile as a payment option
 * Troubleshoot payment options

Gift cards and Microsoft account balances
 * Microsoft and Xbox gift cards
 * Redeem a gift card or code
 * Check a Microsoft account balance
 * Add money to a Microsoft account
 * Spend money in a Microsoft account
 * Limits on money in a Microsoft account
 * Spend all Microsoft gift card money
 * Cancel a Microsoft Store gift card

Settings, apps, and games in Microsoft Store app
 * Get trusted apps and games
 * Make an in-app purchase
 * Get updates for apps and games
 * Free Solitaire games for Windows
 * Free Microsoft Mahjong
 * Microsoft FreeCell for Windows
 * Change purchase sign-in settings

Troubleshoot Microsoft Store app
 * Can't find or install an app
 * Can't push an app or game to a device
 * Fix problems with apps
 * Can't find Microsoft Store app in Windows 10
 * Microsoft Store app doesn't launch

Sales support help
 * Contact Microsoft Store Support



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Related topics
Microsoft Store and billing help
Overview
 * Payment, billing, and the Microsoft Store app

Manage a subscription
 * Manage a subscription
 * Turn on recurring billing
 * Change subscription payment method
 * Cancel a Microsoft subscription
 * Pay for a past-due subscription
 * Manage a subscription from a third-party

Shipping, orders, and history
 * Shipping, costs, and delivery times
 * View order history
 * Track your order
 * Find downloads and product keys
 * Pre-orders for Microsoft Store

Refunds and exchanges
 * Return or exchange items
 * Cancel an order or pre-order
 * Status of a return and refund
 * Can't get a refund on apps and games

Authorize or troubleshoot a purchase
 * Require approval for a family purchase
 * Prevent unauthorized purchases
 * Change country or region
 * Troubleshoot problems making a payment
 * Investigate a billing charge

Payment options and updates
 * Add a new payment method
 * Update a payment method
 * Remove a payment method
 * Add mobile as a payment option
 * Troubleshoot payment options

Gift cards and Microsoft account balances
 * Microsoft and Xbox gift cards
 * Redeem a gift card or code
 * Check a Microsoft account balance
 * Add money to a Microsoft account
 * Spend money in a Microsoft account
 * Limits on money in a Microsoft account
 * Spend all Microsoft gift card money
 * Cancel a Microsoft Store gift card

Settings, apps, and games in Microsoft Store app
 * Get trusted apps and games
 * Make an in-app purchase
 * Get updates for apps and games
 * Free Solitaire games for Windows
 * Free Microsoft Mahjong
 * Microsoft FreeCell for Windows
 * Change purchase sign-in settings

Troubleshoot Microsoft Store app
 * Can't find or install an app
 * Can't push an app or game to a device
 * Fix problems with apps
 * Can't find Microsoft Store app in Windows 10
 * Microsoft Store app doesn't launch

Sales support help
 * Contact Microsoft Store Support


CONTACT MICROSOFT STORE SUPPORT

Microsoft Store More...Less

Your question may already be answered. Check the Microsoft Store help.

If you still need help with your purchase, select your region to find the phone
number for your country.


SALES SUPPORT PHONE NUMBERS:

AFRICA

Country

Microsoft Store Sales and Customer Support

Technical or download support

Egypt

+20 2 353 3333

Technical support

South Africa

0800 167 344

Technical support

ASIA

Country

Microsoft Store Sales and Customer Support

Technical or download support

Bangladesh

877-642-0419

Technical support

Brunei

+673 1 800 6738

Technical support

Cambodia

877-642-0422

Technical support

China

4008822059

Technical support

Guam

1-877-696-7786

Technical support

India (English)

0008004402127

Technical support

India (Hindi)

0008004402127

Technical support

Indonesia (English)

1803442416

Technical support

Indonesia (Indonesian)

1803442416

Technical support

Japan

0120-00-8449

Technical support

Korea

080 222 0880

Technical support

Malaysia (English)

1800220084

Technical support

Malaysia (Malaysian)

1800220084

Technical support

Philippines

180089086393

Technical support

Samoa

0508 149 421

Technical support

Singapore

1800 818-5250

Technical support

Sri Lanka

2423164

Technical support

Taiwan

0800-66-60-37

Technical support

Thailand

001 800 441 8077

Technical support

Vanuatu

0508 149 421

Technical support

Vietnam

120 11563

Technical support

AUSTRALIA/PACIFIC

Tip: If you'd prefer to contact Sales and Customer Support via an online chat
session, go to this Microsoft Store page and select the chat pop-up in the lower
right corner.

Country

Microsoft Store Sales and Customer Support

Technical or download support

Australia

1800 267 785

Technical support

New Zealand

0508 149 421

Technical support



EUROPE

Country

Microsoft Store Sales and Customer Support

Technical or download support

Albania

+355044515151

Technical support

Armenia

+37410541082

Technical support

Austria

0800 401065

Technical support

Azerbaijan

+124373555

Technical support

Belgium (Dutch)

0800 58 121

Technical support

Belgium (French)

0800 58 121

Technical support

Bosnia and Herzegovina

0800 20 230

Technical support

Bulgaria

0080 0118 4916

Technical support

Croatia

0800 300 300

Technical support

Cyprus

800 974780

Technical support

Czech Republic

800 900 775

Technical support

Denmark

80 40 49 52

Technical support

Estonia

80 01 11 07

Technical support

Finland (Soumi)

0800 523 121

Technical support

France

08 05 98 00 79

Technical support

Georgia

+995322970124

Technical support

Germany

0800 8088 014

Technical support

Greece

211 181 3880

Technical support

Hungary

06 80 204-999

Technical support

Iceland

0510 69 20

Technical support

Ireland

1800 71 0200

Technical support

Italy

800089760

Technical support

Latvia

8 02 05 017

Technical support

Lithuania

880 07 35 36

Technical support

Luxembourg (French)

800 400 26

Technical support

Luxembourg (German)

800 400 26

Technical support

Macedonia, FYRO

+389 2 3090 890

Technical support

Malta

800 62 037

Technical support

Moldova

0801 022 222

Technical support

Netherlands

0800 0205934

Technical support

Norway

80062002

Technical support

Poland

00 800-331-14-12

Technical support

Portugal

800 209 175

Technical support

Romania

0800801046

Technical support

Russia

Microsoft has suspended all new sales of products and services in Russia. Learn
more

Technical support

Serbia

011 330 55 00

Technical support

Slovakia

0800 111 350

Technical support

Slovenia

01 6001407

Technical support

Spain

+34 900 906 025

Technical support

Sweden

020 120 32 05

Technical support

Switzerland (French)

0 800 562 586

Technical support

Switzerland (German)

0 800 562 586

Technical support

Turkey

0212 3755065

Technical support

United Kingdom

0800 026 0329

Technical support

MIDDLE EAST

Country

Microsoft Store Sales and Customer Support

Technical or download support

Bahrain (Arabic)

+973 8000 45 00

Technical support

Bahrain (English)

+973 8000 45 00

Technical support

Israel (English)

1809453214

Technical support

Israel (Hebrew)

1809453214

Technical support

Jordan

0 800 22730

Technical support

Kuwait (Arabic)

+965 2221 9876

Technical support

Kuwait (English)

+965 2221 9876

Technical support

Lebanon (Arabic)



Technical support

Lebanon (English)

Lebanon Microsoft Store for consumers closed on October 28, 2021. However,
customer support is still available through Microsoft Support and Microsoft
products are available through our partners in the region.

Technical support

Oman (Arabic)

+800 73332

Technical support

Oman (English)

+800 73332

Technical support

Qatar (Arabic)

+974 4 411 9418

Technical support

Qatar (English)

+974 4 411 9418

Technical support

Saudi Arabia (Arabic)

+966 121 88 385

Technical support

Saudi Arabia (English)

+966 121 88 385

Technical support

United Arab Emirates (Arabic)

+800 0200 0132

Technical support

United Arab Emirates (English)

+800 0200 0132

Technical support

NORTH AMERICA/CENTRAL AMERICA/CARIBBEAN

Country

Microsoft Store Sales and Customer Support

Technical or download support

American Samoa

1-877-696-7786

Technical support

Anguilla

18669221478

Technical support

Antigua and Barbuda

18773073743

Technical support

Bahamas, The

18773086488

Technical support

Barbados

18773074227

Technical support

Belize

877-860-4891

Technical support

Bermuda

18773086566

Technical support

British Virgin Islands

8772055697

Technical support

Canada (English)

1-877-696-7786

Technical support

Canada (French)

1-877-696-7786

Technical support

Cayman Islands

18776399805

Technical support

Costa Rica

0800-012-1795

Technical support

Dominica

1 877 301 3983

Technical support

Dominican Republic

1 800 148 5008

Technical support

El Salvador

8006973

Technical support

Grenada

18775788785

Technical support

Guadeloupe

08 05 98 00 79

Technical support

Guatemala

+1 877 860 4895

Technical support

Haiti

08 05 98 00 79

Technical support

Honduras

1 877 860 4897

Technical support

Jamaica

18008602404

Technical support

Martinique

08 05 98 00 79

Technical support

Mexico

01800-083-4947

Technical support

Montserrat

18669221455

Technical support

Nicaragua

1 877 860 9415

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