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PRIVACY NOTICE
Updated 23 August 2022
INTRODUCTION
This Privacy Notice covers the handling of personal data by Frost & Sullivan
Inc. and its affiliated entities, collectively known as “Frost & Sullivan” (also
“we”, “our” and “us” in this document). We understand that you care about the
privacy of your Information, and we take that seriously. This Privacy Notice
describes our policies and practices regarding collecting and using your
personal data and setting forth your privacy rights.
CONTACT DETAILS
We have appointed a data protection officer (DPO) responsible for overseeing
questions about this Privacy Notice. If you have any questions about this
Privacy Notice, including any requests to exercise your legal rights, please
contact our Data Protection Officer at privacy@frost.com.
CHANGES TO THIS PRIVACY NOTICE
We recognize that information privacy is an ongoing responsibility. We will,
from time to time, update this Notice. If we make any material changes, we will
notify you by posting the revised notice on our websites. Your continued use of
the websites, subscription service, and continued provision of personal data to
us will be subject to the terms of the then-current Privacy Notice.
HOW WE COLLECT AND USE (PROCESS) PERSONAL DATA?
1. Visitors to our website
2. Clients and business contacts
3. Research subjects
4. Marketing
5. Recruitment
1. VISITORS TO OUR WEBSITE
When you visit our website, we use third-party services to collect standard
internet log information and details of visitor behaviour patterns. We do this
to find out things such as the number of visitors to various parts of the
website. When you complete a contact form on our website or use the email for
enquiries, we will use the information given by you to provide you with an
appropriate response.
> 1.1 SOCIAL MEDIA FEATURES
Our websites may include Social Media Features, such as the Facebook Like button
and Widgets, the Share This button or interactive mini-programs that run on our
sites. These features may collect your I.P. address, the page you are visiting
on our sites, and set a cookie to enable the feature to function correctly.
Social Media features and widgets are either hosted by a third party or hosted
directly on our websites. Your interactions with these features are governed by
the privacy policy and other policies of the companies providing them.
> 1.2 EXTERNAL WEBSITES
Our websites provide links to other websites. We do not control and are not
responsible for the content or practices of these other websites. Our provision
of such links does not constitute our endorsement of these other websites, their
content, their owners, or their practices. This Privacy Notice does not apply to
these other websites. Those websites are subject to any privacy and other
policies they may have.
> 1.3 PUBLIC FORUMS
We offer publicly accessible message boards, blogs, and community forums. Please
keep in mind that if you directly disclose any information through our public
message boards, blogs, or forums, this information may be collected and used by
others. We will correct or delete any information you have posted on the
websites if requested by you.
2. CLIENTS AND BUSINESS CONTACTS
Our clients signify businesses and their representatives who:
* Commission us to conduct market intelligence surveys
* Procure growth consultancy services from us
* Subscribe to our research reports and GPS platform
* Subscribe to the Innovation Generator tool
* Purchase a research paper and other products from our online store
* Register and attend webinar/ virtual events/ local event hosted by our
sponsors or us
* Become a member of growth, leadership and innovation council; customer
engagement leadership council; Oil and gas leadership council; GLOW network
> 2.1 WHAT INFORMATION DO WE HOLD ABOUT OUR CLIENTS/ SUPPLIERS?
>
> We may hold the following information about our clients/ suppliers:
* Contact details- name, job title, business address, business email address,
business phone numbers, including mobile numbers
* Usernames and login information to our platforms
* Usage reports from these platforms
* Transaction data including details about services you have purchased from us/
provided to us
* Photograph, professional profile, areas of expertise for our networking
groups
* Your videos and photographs that were taken at any of our events attended by
you
* Your testimonials for our services
We may receive personal data from our clients about other individuals, e.g.
their colleagues while providing our services. Any such information is used
solely for such purposes and is handled strictly as per client instructions.
This data is collected and processed to fulfil our contract with you, provide
you with our services, including access to our platforms. We also use your data
to contact you for our research analytics.
3. RESEARCH SUBJECTS
We conduct research and analytics on various topics to provide competitive
intelligence and thought leadership services to our clients. For this purpose,
we undertake research that may take the form of computer-aided telephone
interviews, interactive voice response surveys, online surveys, telephone
interviews, or focus group discussions.
If you are an employee/owner of an organization that we believe may have an
interest in our services or those of our clients, then we may hold personal
information on you like your name, job title, work telephone number and email
address. We capture this data from the public domain, from speaking to someone
at your company or directly communicating with you.
> 3.1 WHAT INFORMATION DO WE COLLECT ABOUT OUR RESEARCH SUBJECTS?
>
> We may collect and hold the following information about you
* Contact details: name, job title, employer name, contact email, phone number,
country of residence
* Specific attributes to aid our research- age, ethnicity, confirmation about
purchasing and using a particular product which may be a health product
* Call records and survey responses. Your responses and call records are only
processed in a way that does not identify any individual.
> 3.2 HOW DO WE COLLECT YOUR DATA?
>
> We may obtain information about research subjects via the following sources:
* Our database of customers and previous research subjects
* Publicly available information about person of interest (e.g., from Google,
LinkedIn, Facebook, Twitter, news articles)
* Provided by our clients who have asked us to conduct such research
* Sourced by our approved vendors. They are required to obtain and provide us
with an audit trail of your consent to share your Personal Data with us
4. MARKETING DATA
We hold contact details of individuals who have expressed interest in hearing
from us or have engaged with us for our past services. All direct marketing
activities to such individuals shall comply with relevant privacy and regulatory
requirements.
> 4.1 HOW IS YOUR PERSONAL DATA COLLECTED?
>
> You may give us your personal data by
* Completing any form on Frost & Sullivan’s website or subscribing to
newsletters/ e-bulletins
* Completing a form attached to corporate communications, direct marketing
campaigns, whitepaper
* Registering to our webinar/ virtual events/ in-person events
* Taking part in an event sponsored by Frost & Sullivan/Frost & Sullivan’s
client
* Joining any of our networking and leadership groups
* Attending analyst briefings, council webinars, E-broadcasts, Intelligent
Mobility events
* Procuring any products or services from Frost & Sullivan
* Signing up to blog or submit a comment
* Completing a preference form
* Interacting with our Accounts Managers/Sales/Business development team
* Participating in research interviews
Data may also be gathered from the public domain, e.g. LinkedIn, Google, your
website.
> 4.2 HOW WE USE YOUR DATA?
We may use your data to form a view on what we think you may want or need or
what may be of interest to you. We only use the data you provide to us directly
for this purpose, along with the aggregated data provided to us by our analytics
partners.
We strive to provide you with choices regarding specific personal data uses,
particularly around marketing and advertising.
We send electronic marketing – such as email marketing – to people who have
previously bought similar products from us or expressed interest in our products
or services. We carry out this marketing activity based on our legitimate
interests.
We will always offer a way out of receiving this marketing when you first
purchase our products and in every marketing communication afterwards. We may,
on occasion, send out postal marketing for growing our sales which is in our
legitimate interests. You can update your marketing preferences if you do not
wish to receive these communications
You may also receive marketing and events information on the email address you
have made publicly available, e.g., on LinkedIn and other such platforms, if we
believe this will be useful. You can unsubscribe from such emails if you don’t
wish to receive them in the future.
5. RECRUITMENT
All of the information you provide during the application process will only be
used to process your application and also to meet legal or regulatory
requirements if necessary. We will not share any of the information you provide
during the recruitment process with any third parties for marketing purposes or
store any of your Information outside of Frost & Sullivan controlled systems.
The Information you provide will be held by us securely. We will use the contact
details you provide to us to contact you to progress your application. We will
use the other information you provide to assess your suitability for the role
you have applied for. We do not collect more information than we need to fulfil
our stated purposes and will not retain it for longer than is necessary.
> 5.1 APPLICATION STAGE
>
> All applications are submitted via our website. We ask you for:
* Username and password for our recruitment platform
* Contact details- name, address, phone number and email address
* Your previous experience- details of your education, work history, your
interests, qualifications and experience
This information will only be visible to our central recruitment team and shared
with the Regional hiring team. You can withdraw your application or change
details by logging through our website.
> 5.2 SELECTION STAGE
>
> Our hiring managers shortlist applications for interview. Information will be
> generated by you and by us. For example, you might complete a written test, or
> we might take interview notes. We hold this information to assess your
> suitability for the role. We will also conduct an I.D. verification and check
> your right to work as per local regulations before any offer letters are
> issued.
>
>
> 5.3 HOW LONG IS THE INFORMATION RETAINED?
>
> If you are unsuccessful at any stage of the process, the information you have
> provided until that point will be archived from the date an email intimation
> is sent to you. The information generated throughout the assessment process,
> for example, interview notes, is retained by us for six months following the
> closure of the position. If you are successful in your application, we will
> retain your information per our Privacy Notice for Employees and Contractors.
>
>
COOKIES ON THE WEBSITE
Please see our cookie declaration here:
https://www.frost.com/cookie-declaration/
WHEN AND HOW DO WE SHARE YOUR PERSONAL DATA?
We may share your personal data with:
* Our Global Marketing team and Research team, where we have either obtained
consent or assessed that it can be processed under the legitimate interest
basis.
* Our I.T. service providers and cloud service providers who provide data
storage, processing, backup and retrieval services
* Any third parties (e.g., sponsors of our events and webinars) with whom you
permit us to share your contact information
* Credit card processors for our e-store. We do not hold credit card details.
INTERNATIONAL TRANSFER OF DATA
Your personal information may be collected, transferred to and stored by us in
the United States and by our affiliates in other countries where we operate.
Please refer to our region-specific data processing guidelines below.
AUTOMATED DECISION-MAKING
We do not use automated decision-making concerning your personal data.
SECURITY OF YOUR PERSONAL INFORMATION
To help protect the privacy of data and personally identifiable information you
provide, we maintain physical, technical and administrative safeguards. We
update and test our security technology and controls on an ongoing basis. We
restrict access to your personal data to those employees who need to know that
information to provide benefits or services to you. In addition, we train our
employees about the importance of confidentiality and maintaining the privacy
and security of your Information. We commit to taking appropriate disciplinary
measures to enforce our employees’ privacy responsibilities.
We have information security policies and procedures to protect Personal
Information from unauthorized access, alteration, disclosure or destruction and
have several layers of security measures appropriate for the type and
sensitivity of the data.
DATA STORAGE AND RETENTION
Your personal data is stored by us on our servers (in the U.S. and the U.K.) and
on the servers of the cloud-based services and I.T. service providers we engage,
as well as in physical forms in our office and at backup and archival
facilities. We retain data as per our data retention policy and regulatory data
retention requirements. For more information on where and how long your personal
data is stored, and for more information on your rights of erasure and
portability, please contact us at privacy@frost.com.
YOUR RIGHTS AND HOW TO ACCESS AND MANAGE YOUR PERSONAL INFORMATION
GDPR AND U.K. DATA PROTECTION ACT
For the data subjects based in the E.U., EEA and the U.K., if you wish to
confirm that Frost & Sullivan is processing your personal data or for accessing
the personal data we may have about you, please contact us at privacy@frost.com.
You have a right to request correction of inaccurate information, deletion of
Information, and to instruct us to stop processing your Information. If you’d
like more information or would like to make such a request, please contact us at
privacy@frost.com.
We verify that any data transfer outside of EEA or UK is subject to E.U. or UK
adequacy requirements, Standard Contractual Clauses, UK International Data
Transfer Agreements, or Binding Corporate Rules. We may transfer data necessary
for the performance of a contract between us. In situations where data needs to
be transferred to a country or a region where these measures do not apply, we
will seek explicit consent from you before making such a transfer.
CALIFORNIA CONSUMER PROTECTION ACT (CCPA)
1. WHAT INFORMATION DO WE COLLECT?
We collect information that identifies, relates to, describes, references, is
capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular consumer or device (“personal information”). In
particular, we have collected the following categories of Personal Information
from consumers within the last twelve (12) months:
* Category A – Identifiers
Examples: Name, postal address, Internet Protocol address, email address, Social
Security number, or other similar identifiers.
* Category B – Personal information categories listed in the California
Customer Records statute (Cal. Civ. Code § 1798.80(e))
Examples: Name, signature, address, telephone number, fax number
* Category F – Internet or other similar network activity
Examples: Access history and Information on your interaction with our
website(s).
* Category I – Professional or employment-related information
Examples: Occupation, employer information.
2. HOW WE COLLECT YOUR PERSONAL INFORMATION?
We obtain the categories of Personal Information listed above from the following
types of sources:
* Directly from our clients or their agents. For example, from the Information
that our clients provide to us related to the Services for which they engage
us.
* Directly from you. For example, through the Information that we ask from you
when our clients subscribe and engage our Services.
* Directly and indirectly from you when using our Services or visiting our
website. For example, usage details collected automatically in the course of
your interaction with our platform or website.
3. SHARING PERSONAL INFORMATION
We may share your personal data with our event sponsors to meet with them at an
event. Additionally, in the course of performing research or a survey, we may
share summary data and statistics to convey the results of the study or survey.
4. YOUR RIGHTS AND CHOICES
The CCPA provides consumers (California residents) with specific rights
regarding their Personal Information. This section describes your CCPA rights
and explains how to exercise those rights.
We do not ‘sell’ personal information as defined under CCPA.
* ACCESS TO SPECIFIC INFORMATION AND DATA PORTABILITY RIGHTS
You have the right to request that we disclose certain information to you about
our collection and use of your Personal information over the past 12 months.
Once we receive and confirm your verifiable consumer request, we will disclose
to you:
* The categories of personal information we collected about you.
* Our business or commercial purpose for collecting Personal Information.
* The categories of third parties with whom we share that Personal Information.
* The specific pieces of personal information we collected about you (also
called a data portability request).
* DELETION REQUEST RIGHTS
You have the right to request that we delete any of your personal information we
collected from you and retained it, subject to certain exceptions. Once we
receive and confirm your verifiable consumer request, we will delete your
personal information from our records unless an exception applies.
We may deny your deletion request if retaining the Information is necessary for
us to:
* Complete the transaction for which we collected the Personal Information,
provide a good or service that you requested, take actions reasonably
anticipated within the context of our ongoing business relationship with you,
or otherwise perform our contract with you.
* Detect security incidents, protect against malicious, deceptive, fraudulent,
or illegal activity, or prosecute those responsible for such activities.
* Debug products to identify and repair errors that impair existing intended
functionality.
* Exercise free speech or ensure the right of another consumer to exercise
their free speech rights or exercise another right provided for by law.
* Comply with the California Electronic Communications Privacy Act (Cal. Penal
Code § 1546 seq.).
* Engage in public or peer-reviewed scientific, historical, or statistical
research in the public interest that adheres to all other applicable ethics
and privacy laws, when the Information’s deletion may likely render
impossible or seriously impair the research’s achievement if you previously
provided informed consent.
* Enable solely internal uses that are reasonably aligned with consumer
expectations based on your relationship with us.
* Comply with a legal obligation.
* Make other internal and lawful uses of that information that are compatible
with the context in which you provided it.
5. EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS
To exercise the access, data portability, and deletion rights described above,
please submit a verifiable consumer request to us at privacy@frost.com.
Only you or a person registered with the California Secretary of State that you
authorize to act on your behalf may make a verifiable consumer request related
to your Personal Information. You may also make a verifiable consumer request on
behalf of your minor child.
You may only make a verifiable consumer request for access or data portability
twice within a 12-month period. The verifiable consumer request must:
* Provide sufficient information that allows us to reasonably verify you are
the person about whom we collected personal Information or an authorized
representative.
* Describe your request with sufficient detail that allows us to understand,
evaluate, and respond to it properly.
We cannot respond to your request or provide you with personal information if we
cannot verify your identity or authority to make the request and confirm the
Personal information relates to you. A verifiable consumer request does not
require you to create an account with us. We will only use personal information
provided in a verifiable consumer request to verify the requestor’s identity or
authority to make the request.
6. RESPONSE TIMING AND FORMAT
We endeavour to respond to a verifiable consumer request within 45 days of its
receipt. If we require more time (up to 90 days), we will inform you of the
reason and extension period in writing. If you have an account with us, we will
deliver our written response to the registered email associated with the
account. If you do not have an account with us, we will provide our written
response by mail or electronically, at your option. Any disclosures we provide
will only cover the 12-month period preceding the verifiable consumer request’s
receipt. The response we provide will also explain the reasons we cannot comply
with a request, if applicable. For data portability requests, we will select a
format to provide your Personal Information that is readily useable and should
allow you to transmit the Information from one entity to another entity without
hindrance.
We do not charge a fee to process or respond to your verifiable consumer request
unless it is excessive, repetitive, or manifestly unfounded. If we determine
that the request warrants a fee, we will tell you why we made that decision and
provide you with a cost estimate before completing your request.
7. NON-DISCRIMINATION
We will not discriminate against you for exercising any of your CCPA rights.
Unless permitted by the CCPA, we will not:
* Deny you the use of our Services.
Provide you with a different level or quality of Services.
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distinguish users._gd_session4 hoursThis cookie is used for collecting
information on users visit to the website. It collects data such as total number
of visits, average time spent on the website and the pages
loaded._gd_svisitorsessionThis cookie is set by the Google Analytics. This
cookie is used for tracking the signup commissions via affiliate
program._gd_visitor2 yearsThis cookie is used for collecting information on the
users visit such as number of visits, average time spent on the website and the
pages loaded for displaying targeted ads._gid1 dayThis cookie is installed by
Google Analytics. The cookie is used to store information of how visitors use a
website and helps in creating an analytics report of how the website is doing.
The data collected including the number visitors, the source where they have
come from, and the pages visted in an anonymous form.CONSENT16 years 4 months 10
days 14 hoursThese cookies are set via embedded youtube-videos. They register
anonymous statistical data on for example how many times the video is displayed
and what settings are used for playback.No sensitive data is collected unless
you log in to your google account, in that case your choices are linked with
your account, for example if you click “like” on a video.vuid2 yearsThis domain
of this cookie is owned by Vimeo. This cookie is used by vimeo to collect
tracking information. It sets a unique ID to embed videos to the website.
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Advertisement cookies are used to provide visitors with relevant ads and
marketing campaigns. These cookies track visitors across websites and collect
information to provide customized ads.
CookieDurationDescriptionbscookie2 yearsThis cookie is a browser ID cookie set
by Linked share Buttons and ad tags.ineverThe purpose of the cookie is not known
yet.IDE1 year 24 daysUsed by Google DoubleClick and stores information about how
the user uses the website and any other advertisement before visiting the
website. This is used to present users with ads that are relevant to them
according to the user profile.test_cookie15 minutesThis cookie is set by
doubleclick.net. The purpose of the cookie is to determine if the user's browser
supports cookies.VISITOR_INFO1_LIVE5 months 27 daysThis cookie is set by
Youtube. Used to track the information of the embedded YouTube videos on a
website.YSCsessionThis cookies is set by Youtube and is used to track the views
of embedded videos.yt-remote-connected-devicesneverThese cookies are set via
embedded youtube-videos.yt-remote-device-idneverThese cookies are set via
embedded youtube-videos.yt.innertube::nextIdneverThese cookies are set via
embedded youtube-videos.yt.innertube::requestsneverThese cookies are set via
embedded youtube-videos.
Others
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Other uncategorized cookies are those that are being analyzed and have not been
classified into a category as yet.
CookieDurationDescription__wpdm_clientsessionNo description_an_uidsessionNo
description available._techvalidate_sessionsessionNo description6suuid2 yearsNo
description available.et_pb_ab_view_page_63974sessionNo descriptionli_gc2
yearsNo descriptionppwp_wp_session30 minutesNo
descriptionraygun4js-useridneverDescription unavailable.ruid6 monthsNo
descriptionsync_activeneverNo description available.thirdPartyCookiesEnabled1
dayNo description available.visitorId1 yearNo description
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