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CERTIFICATION FAQ

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FREQUENTLY ASKED QUESTIONS

How can an individual determine which payroll certification exam he or she is
best suited for?

First check the eligibility requirements. An individual who does not meet any of
the eligibility criteria for the Certified Payroll Professional (CPP) exam, but
wants to obtain a payroll certification, must take the Fundamental Payroll
Certification (FPC) exam.

How can an individual determine which areas of payroll they may need to focus on
in preparing for the exam?

Each of the payroll certification exams, the Fundamental Payroll Certification
(FPC) and the Certified Payroll Professional (CPP) follow the applicable exam's
content outline. The content outline can be found in the Candidate Handbook and
on the PayrollOrg website:
CPP Outline
FPC Outline

The Payroll Certification Exams are designed to test individuals' Knowledge,
Skills, and Abilities (KSA) within the payroll body of knowledge. KSAs are a
more detailed version of the exam's content outline.
CPP KSAs
FPC KSAs

When and how should an individual begin to prepare to take one of the payroll
certification exams?

It is always best to start early! The majority of those who have successfully
obtained payroll certification have stated "It is best to begin preparing for
the exam at least 6 months in advance."

There are several methods available to help individuals study and prepare for
the payroll certification exams. PayrollOrg offers various courses specially
designed to prepare individuals for the exams. In addition, there are some
self-study tools available such as The Payroll Source®, PayTrain®, Payroll
Practice Fundamentals and PayTrain® Fundamentals. Many PayrollOrg local chapters
host exam study groups and some local area colleges/universities offer the
PayTrain® College & University courses.

For more information and a complete list of courses that can be used as study
tools, visit PayrollOrg's Education page.

There are also various resources and publications available to prepare for the
payroll exams. In addition to courses and resources, there are many free
publications from government agencies and websites that provide valuable
reference material. A more detailed list of courses, resources, publications,
and websites is contained in the Candidate Handbooks.

Note: PayrollOrg strongly suggests that exam candidates use more than one study
source in preparing for the payroll certification exams. When studying use a
number of references to ensure a wide diversity of information. Successful
candidates have indicated that they engaged in a minimum of 6-12 weeks of
preparation before taking the FPC exam and a minimum of three months for the CPP
exam based on the FPC or CPP examination content outline.

How often are the certification exams administered?

The Certified Payroll Professional (CPP) and Fundamental Payroll Certification
(FPC) exams are offered simultaneously twice each calendar year in the United
States and Canada and year round internationally and at military locations. The
North America (U.S. and Canada) payroll exams are administered during testing
windows in the Spring and Fall. Please check the Certification web page and
handbooks regularly for the Fall and Spring window testing dates and regulatory
changes that may affect the examination. Mid-year law or regulatory changes are
not reflected in the current year's payroll exams.

When and how can an individual register to take the payroll certification exams?
And, where can the exams be taken?

Registration is done directly through PayrollOrg while the administration of the
payroll certification exams is handled by the PayrollOrg's testing partner,
Pearson VUE.

Candidates can register for the exams beginning approximately ten weeks prior to
the first scheduled day of the testing window. Candidates wishing to test within
North America during the Spring or Fall exam window can register online at:
FPC Exam Schedule and Fees
CPP Exam Schedule and Fees

International and military candidates can register for the exams at any time.
Refer to the CPP or FPC Candidate Handbook for detailed information regarding
exam application, scheduling, and more. Reservations to sit for the exam should
be made as early as possible in advance of the desired test date. Test centers
have space limitations, so it is recommended that reservations be made early.

Administration of the exam is also offered at the PayrollOrg Learning Center in
Las Vegas, Nevada USA at the conclusion of the Payroll 201: Payroll
Administration Certificate Program (for CPP) and the Payroll 101: Foundations of
Payroll Certificate Program (for FPC). Separate registration for the exam is
required and information is included in the CPP and FPC Candidate Handbooks. All
reservations are made on a first-come, first-served basis, and walk-in examinees
are prohibited.

PayrollOrg Learning Center examination opportunities are recommended only for
candidates who have previously studied and are using the course for review
purposes only.

What does it cost to take a payroll certification exam and what forms of payment
are accepted?

The fee for the PayrollOrg certification exams depends on the exam type -
Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
FPC Exam Schedule and Fees
CPP Exam Schedule and Fees

Future payroll certification exam fees are subject to change. All applicable
fees are published in the Candidate Handbooks and on the PayrollOrg webstore.

Fees are collected by PayrollOrg at the time of registration. Payment can be
made by major credit card or electronic check. All payments must be processed
prior to the scheduled testing date and upon approval of the exam application.

Is there a limit on the number of times an individual can take a payroll
certification exam?

An individual can take either the Fundamental Payroll Certification (FPC) or the
Certified Payroll Professional (CPP) exam only once within a testing window. If
a passing grade is not achieved, the exam candidate must wait until the next
testing window to retake the exam unless they have obtained additional training
by attending PayrollOrg's Payroll 101: Foundations of Payroll Certificate
Program (for FPC) or Payroll 201: Payroll Administration Certificate Program
(for CPP) offered at the Learning Center in Las Vegas, Nevada USA. If an
individual takes the FPC exam and passes, provided they meet the CPP
requirements, they can also take the CPP exam within the same testing window.

How many questions are on the payroll certification exams and how long does a
candidate have to answer the questions?

The Fundamental Payroll Certification (FPC) exam consists of 150 questions. FPC
candidates are given 3 hours to complete the exam.

The Certified Payroll Professional (CPP) exam consists of 190 questions. CPP
candidates are given 4 hours to complete the exam.

Please refer to the FPC or CPP Candidate Handbook for further scoring
information.

Once a payroll certification is obtained, how long is it valid?

Fundamental Payroll Certification (FPC) is valid for three full calendar years
after the year of certification. Certified Payroll Professional (CPP)
certification is valid for five full calendar years after the year of
certification. This is known as the "recertification period."

A Recertification Log is available to all FPCs and CPPs via the PayrollOrg
website. The Certification Department strives to email recertification reminders
when payroll certification is due for renewal, but it is the designee's
responsibility to maintain certification status.

How can a payroll certification be retained beyond the initial certification
period?

Retaining payroll certification can be done through continuing education or by
successful re-examination.

To recertify through continuing education for the Fundamental Payroll
Certification (FPC) designation, an individual must accumulate a minimum of 60
qualifying recertification credit hours (RCHs) over the three-year
recertification period. Upon verification of RCHs by PayrollOrg, you will
receive an email with instructions on how to share your updated digital badge.

To recertify through continuing education for the Certified Payroll Professional
(CPP) designation, an individual must accumulate a minimum of 120 qualifying
recertification credit hours (RCHs) over the five-year recertification period.
Upon verification of RCHs by PayrollOrg, you will receive an email with
instructions on how to share your updated digital badge.

If an individual wishes to recertify through re-examination (FPC or CPP), they
must successfully complete the exam within the last year of their
recertification period. Upon successful completion of the exam, you will receive
an email with instructions on how to share your updated digital badge.

Individuals who fail to recertify by continuing education or re-examination will
have their payroll certification designation removed retroactive to December 31
of the year in which the recertification period ended.

PayrollOrg offers a variety of courses, seminars, and conferences to assist in
recertifying through continuing education. For a detailed listing of
PayrollOrg's programs, visit the Education page on the PayrollOrg website. RCHs
may also be obtained from qualifying college or university courses, approved
PayrollOrg chapter meetings and statewide conferences, and approved
payroll-related education from third parties.

Note: Unapproved provider courses are not accepted for recertification.

Can Recertification Credit Hours (RCHs) be accumulated by attending educational
programs that are not offered by PayrollOrg?

Yes, if the program is authorized by PayrollOrg through participation in the
Approved Provider or RCH Chapter programs.

The authorized provider or chapter offering the program must supply all
participants with proper documentation as proof of attendance and an agenda
showing the topics covered. A detailed explanation of eligible programs and
required documentation is provided on the Approved Provider and RCH Chapter
page. You may find all PayrollOrg authorized program providers under the
Recertification menu on our website.

The majority of PayrollOrg education programs also qualify toward
recertification. For a list of PayrollOrg course programs, visit the Education
catalog.

Note: Unapproved provider courses are not accepted for recertification. Only
courses participating in the Approved Provider, RCH Chapter program, a majority
of PayrollOrg events, and accedited cllege/university courses, that are approved
for RCHs, can be used for FPC or CPP recertification.

 

Are there any payroll courses available online to prepare for the payroll
certification exams?

Yes. PayrollOrg offers various online courses - such as PayTrain® Fundamentals
and PayTrain®. A number of study aids are available for exam candidates. No one
source should be considered the only basis for exam preparation. When studying
use a number of references to ensure a wide diversity of information. Successful
candidates have indicated that they engaged in a minimum of 6-12 weeks of
preparation before taking the FPC exam and a minimum of three months for the CPP
exam based on the FPC or CPP examination content outline.

For more information about different study aids, please download either the FPC
or CPP Candidate Handbook.

When attending an educational program, how is the number of recertification
credit hours (RCHs) calculated?

The actual number of educational clock hours spent in direct participation in a
structured educational format as a student or instructor qualify as RCHs. Lunch,
breaks, time spent at vendor hall exhibits, general business discussions at
chapter meetings, etc., are not included in educational time.

RCHs can also be accumulated by converting qualifying continuing education units
(CEU), continuing professional education (CPE) credits and college/university
semester/quarter credits. In order for CEUs, CPE credits or college/university
credits to qualify as RCHs, the content must be included in the content outline
of the exams or within the definition of payroll industry. Non-PayrollOrg
programs/courses must be approved by PayrollOrg and the program provider must be
an authorized provider of RCHs.

Payroll industry is defined as: Payroll - production, reporting, accounting,
systems, taxation, administration, and education/consulting.

One CEU is equivalent to 10 RCHs
0.1 CEU is equivalent to 1 RCH.
One semester credit is equivalent to 10 RCHs
One quarter credit is equivalent to 5 RCHs.

The conversion for CPE credits to RCHs is the number of CPE credits, multiplied
by 50 divided by 60, rounded down to the nearest 30 minute increment.
Examples:
7 CPE credits multiplied by 50 equals 350 divided by 60 equals 5.83 rounds to
5.5 RCHs.
8 CPE credits multiplied by 50 equals 400 divided by 60 equals 6.66 rounds to
6.5 RCHs

Can recertification credit hours (RCHs) be accumulated by facilitating or
participating in the same payroll topic/course more than once during a calendar
year?

RCHs are accumulated once for each qualifying topic facilitated or participated
in within the calendar year. However, there is an exception to the calendar year
restriction for those facilitating or participating in a study group in
preparation for the payroll certification exams. If the materials studied are
based on different sets of federal laws and regulations then RCHs can be earned
for both study groups.

For example, the Fall 2023 and Spring 2024 exams both test on federal laws and
regulations effective January 1, 2023. Therefore, if facilitating or
participating in a study group for the Fall 2023 and Spring 2024 exams, RCHs
accumulate only once per topic facilitated/participated in. However, if an
individual facilitates/participates in a topic in preparation for the Spring
2024 and Fall 2024 exams, RCHs accumulate for each topic
facilitated/participated in even if the topic is duplicated.

If an individual with an FPC or CPP designation accumulates the required number
of recertification credit hours (RCHs) before the end of the recertification
period, can they submit the recertification log prior to their certification
expiration date?

No. If RCHs are accumulated in excess of the required minimum - 60 in three
years for the FPC and 120 in five years for the CPP - in a time period less than
the applicable recertification period, the Recertification Log can be submitted
no earlier than June 1 of the year of expiration. RCHs in excess of the minimum
required for the applicable certification cannot be carried over into the next
recertification period.

Keep in mind that 60 qualifying RCHs for FPCs and 120 qualifying RCHs for CPPs
is the minimum number of RCHs needed to qualify for recertification, and many
FPCs and CPPs will pursue professional development beyond the minimum standard.

If an individual who has obtained a payroll certification participates in the
implementation of new or upgraded payroll-related software as part of their job
at their place of employment, can recertification credit hours be earned for
this participation?

Only the hours of structured training related to the implementation that also
fall within the content outline of the exams or the definition of the payroll
industry can be earned as RCHs. Training provided by the vendor, or organization
must be approved by PayrollOrg in order to provide RCHs to participants. The
hours spent on the job processing the implementation does not qualify as RCHs.

What is the recertification process if an individual who has obtained the
Fundamental Payroll Certification (FPC) designation obtains a Certified Payroll
Professional (CPP) designation within the three-year FPC recertification period?

In this case, a five-year CPP recertification period begins after successful
completion of the CPP exam and the FPC credential will not be recertified.
Individuals may continue to use both designations until the FPC expires.
Designations (FPC/CPP) should be used after the individual's name. Example -
Patty Payroll, FPC, CPP.

Example: if FPC designation is attained during 2022 and CPP designation is
attained during 2023, FPC and CPP designations may be used through December 31,
2025. Effective January 1, 2026, only the CPP credential may be used through
December 31, 2028 (and thereafter if the CPP recertification process is
completed successfully).

Can preparation for attaining another type of certification qualify as
recertification credit hours (RCHs) toward recertification as an FPC or CPP?

Obtaining another certification does not qualify for recertification of the FPC
or CPP designations. However, if the programs/courses attended to prepare for
such other certification fall within the content outline of the payroll
certification exams or within the definition of the payroll industry, and the
program/course provider is approved by PayrollOrg as an authorized provider of
RCHs, the applicable program/course hours would qualify as RCHs.

Is there a minimum or maximum number of recertification credit hours (RCHs) that
should be accumulated for payroll recertification each calendar year?

There is no minimum annual requirement. As long as at the end of the
recertification period the RCHs recorded qualify (FPC = 60 or CPP = 120), the
recertification log is approved, and applicable fees are submitted to
PayrollOrg, the individual will be recertified.

What if, after submission of the recertification log, PayrollOrg determines that
programs attended do not qualify toward recertification and total
recertification credit hours (RCHs) are below the required minimum?

In the event RCHs are denied and subtracted from the total, resulting in less
than the required number of qualifying RCHs being accumulated, the individuals
must accumulate the appropriate RCHs before their certification expiration date
and resubmit their log. Otherwise, the individual will not qualify for
recertification through continuing education. In such a case, the FPC/CPP
designation will be removed from PayrollOrg's records. To become certified
again, the individual must retake and pass the appropriate exam.

PayrollOrg strongly suggests that individuals review their FPC or CPP
Recertification Log frequently and not wait until the end of the recertification
period to review and total RCHs. If at any time you are unsure whether an
educational program qualifies for RCHs, review the KSAs and exam content
outline, or contact the Certification Department at certification@payroll.org.

Are transcripts provided for attendance at PayrollOrg programs?

Transcripts for PayrollOrg courses, seminars and conferences attended, within
the current recertification period (3 years for FPC and 5 years for CPP), will
be provided upon submission of payment.

Please allow two (2) weeks for processing. PayrollOrg will provide transcripts
via email. If you need to update your contact information, please call Customer
Service at (210) 224-6406 or email CustomerService@payroll.org.

Are college credits received for obtaining a payroll certification?

The American Council on Education (ACE) has approved the payroll certifications
for college credit. Up to 8 semester hours can be awarded for obtaining the
Fundamental Payroll Certification (FPC) designation and up to 10 semester hours
can be awarded for obtaining the Certified Payroll Professional (CPP)
designation. However, colleges and universities may deny some or all of such
credits based on the student's curriculum. For information on ACE, visit
www.acenet.edu.

Can a person's certification be verified by PayrollOrg?

To verify a FPC or CPP certification, please use the Directory of Certificants
search tool. PayrollOrg can only verify if an individual has attained either the
FPC and/or CPP certifications. Other certifications cannot be verified, nor do
other certifications have any relationship to PayrollOrg's FPC and/or CPP
certifications.

What are the certification exam eligibility requirements?

The Fundamental Payroll Certification (FPC) exam has no eligibility requirement.

The Certified Payroll Professional (CPP) exam has eligibility requirements.
Please review the Criteria options on the CPP webpage or download the CPP
Candidate Handbook for detailed eligibility requirements.

All candidates are required to obtain and read the applicable (FPC or CPP)
Candidate Handbook prior to taking the exam. To obtain a copy of the Candidate
Handbook, use these links:
CPP Candidate Handbook
FPC Candidate Handbook

Note: The Candidate Handbooks are updated on a regular basis throughout the
year. PayrollOrg strongly recommends that exam candidates always refer to the
FPC or CPP Candidate Handbooks for the most current information.

Eligibility criteria should not be considered as the only criteria for
preparation for the CPP exam. Candidates for the CPP exam, qualifying through
any of the criteria, should be aware that a number of study aids are available
as added preparation for the CPP Examination. No one source should be considered
the only basis for preparation. Successful candidates indicate that they pursued
at least a three-month minimum course of study and review based on the CPP
examination content outline. Individuals meeting any one of the three criteria
are eligible to take the CPP Examination. Payroll professionals who are
currently certified and are applying for recertification through examination or
continuing education are exempt from the above requirements. The Certification
Board's CPP Committee reserves the right to review an applicant's qualifications
and eligibility.

Is it a requirement to take the FPC examination prior to testing for the CPP?

No. The FPC does not have any prerequisites. However, the CPP does have some
prerequisites, but you are not required to take the FPC examination, unless you
choose to fulfill eligibility Criteria 3 for the CPP exam. Please review the CPP
eligibility requirements.

How can the FPC or CPP examination be rescheduled or cancelled?

Please review the complete cancellation/reschedule policy in detail (see FPC or
CPP CandidateHandbook) prior to making an exam registration. If you need to
cancel your APA exam appointment, you must do so 31 or more calendar days in
advance to avoid any fees.

 * Do NOT contact Pearson VUE's local testing center. All candidates must
   telephone Pearson VUE or go to www.pearsonvue.com/payo at least 96 hours
   before the scheduled examination date to change or cancel a reservation.
   Changed reservations with proper notice may be transferred to a new
   reservation (within the current testing window for the Northern Americas
   region). Candidates will forfeit the entire examination fee and be considered
   a no-show if the change or cancel request is received less than 96 hours from
   the exam reservation date and time.
 * Candidates who cancel an exam at least 96 hours and up to 30 days before
   their exam reservation will incur a nonrefundable cancellation fee of $50
   USD, paid to Pearson VUE. Cancellations that occur more than thirty (30)
   calendar days prior to an exam reservation are not subject to additional
   fees. Please note that there is no fee to change a reservation during this
   same period.
 * Note: The Pearson VUE chat option on the Pearson VUE website cannot be used
   to reschedule or cancel an exam.
 * REFUNDS
   Examination fees are fully refundable only if the candidate cancels the
   reservation with proper notice (96 hours or more before the date of the
   scheduled exam). Note: The cancellation fee will apply to exams cancelled at
   least 96 hours and up to 30 days before the exam reservation and is a
   separate transaction from the refund.
   
   To request a refund, submit the request in writing to
   certification@payroll.org and include in the refund request:
       • Full Name
       • Mailing address
       • Email address
       • Phone number
       • Pearson VUE appointment cancellation confirmation, if applicable
       • The reason for the request for a refund
   
   Requests will be verified and submitted to accounting for processing. Refunds
   from PayrollOrg are made back to the original method of payment. Please allow
   six (6) to eight (8) weeks to receive a refund.

Appointment date and time options vary on the selected test center availability.

Please refer to the FPC or CPP Candidate Handbook for more information on how to
apply, special accommodations, rescheduling, cancellations, and more.

Contact PayrollOrg at Certification@payroll.org or (210) 224-6406.


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