ascomus.formstack.com
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Submission: On January 29 via manual from US — Scanned from DE
Submission: On January 29 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
POST https://ascomus.formstack.com/forms/index.php
<form autocomplete="off" id="fsForm4753003" method="post" class="StyledForm-sc-1xaj75q-0 gousKh fsForm" action="https://ascomus.formstack.com/forms/index.php" novalidate="" enctype="multipart/form-data"><input type="hidden" tabindex="-1"
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<div id="fsPage4753003-1" class="StyledPage-sc-15mrpfq-0 hCMMok fsPage">
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<div data-testid="section123473634-col2" id="fsSection123473634" class="StyledSection-sc-1jyjf4h-0 kEpkVU fsSection">
<div class="StyledSectionHeader-sc-14xa0k7-0 kKzTjQ fsSectionHeader">
<h2 class="StyledSectionHeading-sc-hpb4sc-0 ihduCc fsSectionHeading"></h2>
<div class="fsSectionText">
<p><a href="https://www.ascom.com/north-america/customer-stories/">back to ascom.com</a></p>
<p style="text-align: right;"><a href="https://join.gotoresolve.com">GoToResolve Quick Support</a></p>
<p style="text-align: center;"><br></p>
<p style="text-align: center;"><img src="https://s3.amazonaws.com/files.formstack.com/public/1049500/image_Logo_Ascom.svg.png" style="width: 177px; height: 39.5484px;" class="fr-fic fr-dib"></p>
<p style="text-align: center;"><strong><span style="font-size: 30px; color: rgb(40, 50, 78);">Customer Care Support Request</span></strong><br><strong><span
style="font-size: 18px; color: rgb(40, 50, 78);"><strong>877-712-7266</strong></span></strong></p>
<p style="text-align: center;"><strong><span style="font-size: 18px; color: rgb(40, 50, 78);">Ascom Customer Care is available 8am to 7pm EST, Monday to Friday<br>Emergency Only support during nights and weekends (charges may
apply)</span></strong></p>
<p style="text-align: center;"><strong><span style="font-size: 14px; color: rgb(184, 49, 47);"><strong>If this issue requires immediate attention, please submit this ticket and call our support line,
877-712-7266.</strong></span></strong><br><br><span style="font-size: 14px; color: rgb(40, 50, 78);">Please fill in and submit this form. A customer care support engineer will respond to your request. </span><span
style="font-size: 14px;"><br></span><span style="font-size: 14px; color: rgb(40, 50, 78);">You will also receive confirmation of your request by email and a case number you can use for follow-up inquiries.</span></p>
</div>
</div><span class="StyledLabel-sc-vn5hkq-0 jklEAp fsLabelVertical fsFieldFocused" id="label-field123074228" for="field123074228" data-testid="field-123074228"><a id="field-anchor-123074228" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Your Name<span class="fsRequiredMarker">*</span></div>
<div class="StyledSubFieldGroup-sc-ik27pq-0 gfzGQs fsSubFieldGroup">
<div class="StyledSubField-sc-1wt4t9i-0 gyqBeY fsSubField fsNameFirst"><input autocomplete="given-name" class="StyledInput-sc-1cxwxcf-0 ecgBDm" id="field123074228-first" type="text" label="Your Name" required="" maxlength="20"
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<div class="StyledSubField-sc-1wt4t9i-0 gyqBeY fsSubField fsNameLast"><input autocomplete="family-name" class="StyledInput-sc-1cxwxcf-0 ecgBDm" id="field123074228-last" type="text" label="Your Name" required="" maxlength="20"
name="field123074228-last" data-fs-field-id="123074228" data-fs-field-name="name" data-fs-field-alias="last" value=""><label for="field123074228-last" class="StyledLabel-sc-vn5hkq-0 iBDNLa">Last Name</label></div>
</div>
</span><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123074229" for="field123074229" data-testid="field-123074229"><a id="field-anchor-123074229" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Your Email<span class="fsRequiredMarker">*</span></div>
<div class="StyledSubFieldGroup-sc-ik27pq-0 gfzGQs fsSubFieldGroup">
<div class="StyledSubField-sc-1wt4t9i-0 ebUzir"><input id="field123074229" type="email" maxlength="" label="Your Email" required="" autocomplete="email" class="StyledInput-sc-1cxwxcf-0 ecgBDm" name="field123074229" size="50"
placeholder="email@domain.com" data-fs-field-id="123074229" data-fs-field-name="email" data-fs-field-alias="value" value=""></div>
</div>
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123074230" for="field123074230" data-testid="field-123074230"><a id="field-anchor-123074230" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Your Phone<span class="fsRequiredMarker">*</span></div><input autocomplete="tel" class="StyledInput-sc-1cxwxcf-0 ecgBDm" name="field123074230" id="field123074230"
required="" placeholder="" type="tel" data-fs-field-id="123074230" data-fs-field-name="phone" data-fs-field-alias="*" value="">
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123074535" for="field123074535" data-testid="field-123074535"><a id="field-anchor-123074535" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Are you an Ascom Partner or End Customer Site?<span class="fsRequiredMarker">*</span></div><select size="1" id="field123074535" type="select"
label="Are you an Ascom Partner or End Customer Site?" required="" class="StyledSelectInput-sc-1qjysc9-0 jSfbhF" name="field123074535" data-fs-field-id="123074535" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Ascom Partner">Ascom Partner</option>
<option value="End Customer Site">End Customer Site</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123294616" for="field123294616" data-testid="field-123294616"><a id="field-anchor-123294616" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Are you an Ascom Certified Technician?<span class="fsRequiredMarker">*</span></div><select size="1" id="field123294616" type="select"
label="Are you an Ascom Certified Technician?" required="" class="StyledSelectInput-sc-1qjysc9-0 jSfbhF" name="field123294616" data-fs-field-id="123294616" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Yes, I am Trained and Certified">Yes, I am Trained and Certified</option>
<option value="No, I have not been Trained and Certified">No, I have not been Trained and Certified</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 cKFAmA fsLabelVertical" id="label-field123294474" for="field123294474" data-testid="field-123294474"><a id="field-anchor-123294474" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsHidden">Partner Name</div>
<div class="StyledSubFieldGroup-sc-ik27pq-0 gfzGQs fsSubFieldGroup">
<div class="StyledSubField-sc-1wt4t9i-0 gnOLlR"><input autocomplete="on" disabled="" class="StyledInput-sc-1cxwxcf-0 ecgBDm fsHidden" id="field123294474" type="text" label="Partner Name" name="field123294474" placeholder=""
data-fs-field-id="123294474" data-fs-field-name="text" data-fs-field-alias="value" value=""></div>
</div>
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123428997" for="field123428997" data-testid="field-123428997"><a id="field-anchor-123428997" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel">Are you currently on site troubleshooting?</div><select size="1" id="field123428997" type="select" label="Are you currently on site troubleshooting?"
class="StyledSelectInput-sc-1qjysc9-0 jSfbhF" name="field123428997" data-fs-field-id="123428997" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="No, I am not on site">No, I am not on site</option>
<option value="Yes, I am on site">Yes, I am on site</option>
</select>
</label>
</div>
<div data-testid="section123074227-col2" id="fsSection123074227" class="StyledSection-sc-1jyjf4h-0 kEpkVU fsSection">
<div class="StyledSectionHeader-sc-14xa0k7-0 kKzTjQ fsSectionHeader">
<h2 class="StyledSectionHeading-sc-hpb4sc-0 ihduCc fsSectionHeading">End Customer Site Information</h2>
</div><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123074431" for="field123074431" data-testid="field-123074431"><a id="field-anchor-123074431" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">End Customer Site Name<span class="fsRequiredMarker">*</span></div>
<div class="StyledSubFieldGroup-sc-ik27pq-0 gfzGQs fsSubFieldGroup">
<div class="StyledSubField-sc-1wt4t9i-0 gnOLlR"><input autocomplete="on" class="StyledInput-sc-1cxwxcf-0 ecgBDm" id="field123074431" type="text" label="End Customer Site Name" required="" name="field123074431" placeholder=""
data-fs-field-id="123074431" data-fs-field-name="text" data-fs-field-alias="value" value=""></div>
</div>
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123074325" for="field123074325" data-testid="field-123074325"><a id="field-anchor-123074325" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Issue Type<span class="fsRequiredMarker">*</span></div><select size="1" id="field123074325" type="select" label="Issue Type" required=""
class="StyledSelectInput-sc-1qjysc9-0 jSfbhF" name="field123074325" data-fs-field-id="123074325" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Product / System Issue (Complaint)">Product / System Issue (Complaint)</option>
<option value="Software Request">Software Request</option>
<option value="Question / Guidance">Question / Guidance</option>
<option value="Troubleshooting Support">Troubleshooting Support</option>
<option value="Configuration Assistance">Configuration Assistance</option>
<option value="Other">Other</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123429004" for="field123429004" data-testid="field-123429004"><a id="field-anchor-123429004" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel">Remote Access?</div><select size="1" id="field123429004" type="select" label="Remote Access?" class="StyledSelectInput-sc-1qjysc9-0 jSfbhF" name="field123429004"
data-fs-field-id="123429004" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Yes">Yes</option>
<option value="No">No</option>
<option value="Unknown">Unknown</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123297077" for="field123297077" data-testid="field-123297077"><a id="field-anchor-123297077" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Priority of Issue<span class="fsRequiredMarker">*</span></div><select size="1" id="field123297077" type="select" label="Priority of Issue" required=""
class="StyledSelectInput-sc-1qjysc9-0 jSfbhF" name="field123297077" data-fs-field-id="123297077" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Low">Low</option>
<option value="Medium">Medium</option>
<option value="High">High</option>
</select>
</label><span class="StyledLabel-sc-vn5hkq-0 kGghuN fsLabelVertical" id="label-field123297161" for="field123297161" data-testid="field-123297161"><a id="field-anchor-123297161" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsHidden"></div>
<div class="fsHidden">
<p><strong><span style="color: rgb(184, 49, 47); font-size: 18px;">If this issue requires immediate attention, please submit this ticket and call our support line, 877-712-7266.</span></strong></p>
</div>
</span>
</div>
<div data-testid="section123428924-col2" id="fsSection123428924" class="StyledSection-sc-1jyjf4h-0 kEpkVU fsSection">
<div class="StyledSectionHeader-sc-14xa0k7-0 kKzTjQ fsSectionHeader">
<h2 class="StyledSectionHeading-sc-hpb4sc-0 ihduCc fsSectionHeading">Issue Information</h2>
</div><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123428902" for="field123428902" data-testid="field-123428902"><a id="field-anchor-123428902" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">What Product?<span class="fsRequiredMarker">*</span></div><select size="1" id="field123428902" type="select" label="What Product?" required=""
class="StyledSelectInput-sc-1qjysc9-0 jSfbhF" name="field123428902" data-fs-field-id="123428902" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Telligence">Telligence</option>
<option value="Unite">Unite</option>
<option value="Mobility">Mobility</option>
<option value="TeleCare">TeleCare</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 kGghuN fsLabelVertical" id="label-field123428911" for="field123428911" data-testid="field-123428911"><a id="field-anchor-123428911" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsHidden fsRequiredLabel">Telligence Product Category<span class="fsRequiredMarker">*</span></div><select size="1" disabled="" id="field123428911" type="select"
label="Telligence Product Category" required="" class="StyledSelectInput-sc-1qjysc9-0 jSfbhF fsHidden" name="field123428911" data-fs-field-id="123428911" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Telligence Hardware">Telligence Hardware</option>
<option value="Telligence Software">Telligence Software</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 kGghuN fsLabelVertical" id="label-field123428995" for="field123428995" data-testid="field-123428995"><a id="field-anchor-123428995" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsHidden">Unite Product Category</div>
<div class="StyledSubFieldGroup-sc-ik27pq-0 gfzGQs fsSubFieldGroup">
<div class="StyledSubField-sc-1wt4t9i-0 gnOLlR"><input autocomplete="off" disabled="" class="StyledInput-sc-1cxwxcf-0 ecgBDm fsHidden" id="field123428995" type="text" label="Unite Product Category" name="field123428995" placeholder=""
data-fs-field-id="123428995" data-fs-field-name="text" data-fs-field-alias="value" value=""></div>
</div>
</label><label class="StyledLabel-sc-vn5hkq-0 kGghuN fsLabelVertical" id="label-field123428940" for="field123428940" data-testid="field-123428940"><a id="field-anchor-123428940" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsHidden">Does the site have an active TSUMP or SMA?</div><select size="1" disabled="" id="field123428940" type="select" label="Does the site have an active TSUMP or SMA?"
class="StyledSelectInput-sc-1qjysc9-0 jSfbhF fsHidden" name="field123428940" data-fs-field-id="123428940" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Yes">Yes</option>
<option value="No">No</option>
<option value="Unknown">Unknown</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 jklEAp fsLabelVertical" id="label-field123295468" for="field123295468" data-testid="field-123295468"><a id="field-anchor-123295468" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Issue Summary<span class="fsRequiredMarker">*</span></div>
<div class="StyledSubFieldGroup-sc-ik27pq-0 gfzGQs fsSubFieldGroup">
<div class="StyledSubField-sc-1wt4t9i-0 gnOLlR"><input autocomplete="on" class="StyledInput-sc-1cxwxcf-0 ecgBDm" id="field123295468" type="text" maxlength="175" label="Issue Summary" required="" name="field123295468"
placeholder="Provide a quick summary of the issue you are having" data-fs-field-id="123295468" data-fs-field-name="text" data-fs-field-alias="value" value=""></div>
</div>
</label><label class="StyledLabel-sc-vn5hkq-0 jklEAp fsLabelVertical" id="label-field123295525" for="field123295525" data-testid="field-123295525"><a id="field-anchor-123295525" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsRequiredLabel">Issue Description<span class="fsRequiredMarker">*</span></div><textarea class="StyledInput-sc-1cxwxcf-0 cUzKko" id="field123295525" type="text" minlength="20"
label="Issue Description" required="" name="field123295525" cols="50" rows="10" placeholder="Provide detailed information about the issue you are having. Include Dates, Times, Location, Users or any other relevant information"
data-fs-field-id="123295525" data-fs-field-name="textarea" data-fs-field-alias="*"></textarea>
</label><label class="StyledLabel-sc-vn5hkq-0 jklEAp fsLabelVertical" id="label-field123429074" for="field123429074" data-testid="field-123429074"><a id="field-anchor-123429074" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel">What troubleshooting has already been completed?</div><textarea class="StyledInput-sc-1cxwxcf-0 cUzKko" id="field123429074" type="text" minlength="20"
label="What troubleshooting has already been completed?" name="field123429074" cols="50" rows="10" placeholder="Please describe what troubleshooting you have already completed. Please be as detailed as possible."
data-fs-field-id="123429074" data-fs-field-name="textarea" data-fs-field-alias="*"></textarea>
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123429056" for="field123429056" data-testid="field-123429056"><a id="field-anchor-123429056" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel">Issue Impact? (if applicable)</div><select size="1" id="field123429056" type="select" label="Issue Impact? (if applicable)" class="StyledSelectInput-sc-1qjysc9-0 jSfbhF"
name="field123429056" data-fs-field-id="123429056" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Single User / Location / Device Impacted">Single User / Location / Device Impacted</option>
<option value="Multiple User / Location / Device Impacted">Multiple User / Location / Device Impacted</option>
<option value="All Users / Locations / Devices Impacted">All Users / Locations / Devices Impacted</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 evOsfw fsLabelVertical" id="label-field123429058" for="field123429058" data-testid="field-123429058"><a id="field-anchor-123429058" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel">How often is the issue happening?</div><select size="1" id="field123429058" type="select" label="How often is the issue happening?" class="StyledSelectInput-sc-1qjysc9-0 jSfbhF"
name="field123429058" data-fs-field-id="123429058" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Issue is Constant">Issue is Constant</option>
<option value="Issue is Intermittent">Issue is Intermittent</option>
<option value="Issue only has happened once">Issue only has happened once</option>
<option value="N/A">N/A</option>
</select>
</label><label class="StyledLabel-sc-vn5hkq-0 kGghuN fsLabelVertical" id="label-field123428996" for="field123428996" data-testid="field-123428996"><a id="field-anchor-123428996" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsHidden">What version of software, if known.</div>
<div class="StyledSubFieldGroup-sc-ik27pq-0 gfzGQs fsSubFieldGroup">
<div class="StyledSubField-sc-1wt4t9i-0 gnOLlR"><input autocomplete="on" disabled="" class="StyledInput-sc-1cxwxcf-0 ecgBDm fsHidden" id="field123428996" type="text" label="What version of software, if known." name="field123428996"
placeholder="" data-fs-field-id="123428996" data-fs-field-name="text" data-fs-field-alias="value" value=""></div>
</div>
</label><label class="StyledLabel-sc-vn5hkq-0 kGghuN fsLabelVertical" id="label-field123295534" for="field123295534" data-testid="field-123295534"><a id="field-anchor-123295534" tabindex="-1" aria-hidden="true"></a>
<div class="StyledLabelText-sc-1bsmirz-0 ePikHq fsLabel fsHidden fsRequiredLabel">What version of Telligence Software?<span class="fsRequiredMarker">*</span></div><select size="1" disabled="" id="field123295534" type="select"
label="What version of Telligence Software?" required="" class="StyledSelectInput-sc-1qjysc9-0 jSfbhF fsHidden" name="field123295534" data-fs-field-id="123295534" data-fs-field-name="select" data-fs-field-alias="*">
<option value=""></option>
<option value="Telligence 6.10">Telligence 6.10</option>
<option value="Telligence 6.9">Telligence 6.9</option>
<option value="Telligence 6.8">Telligence 6.8</option>
<option value="Telligence 6.7">Telligence 6.7</option>
<option value="Telligence 6.6">Telligence 6.6</option>
<option value="Telligence 6.5">Telligence 6.5</option>
<option value="Telligence 6.4">Telligence 6.4</option>
<option value="Telligence 6.3">Telligence 6.3</option>
<option value="Telligence 6.2">Telligence 6.2</option>
<option value="Telligence 6.1">Telligence 6.1</option>
<option value="Telligence 5.x">Telligence 5.x</option>
<option value="Telligence 4.x">Telligence 4.x</option>
<option value="Telligence 3.x">Telligence 3.x</option>
<option value="Telligence 2.x">Telligence 2.x</option>
<option value="Unknown / Not Listed">Unknown / Not Listed</option>
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<option value="SQL Server 2019">SQL Server 2019</option>
<option value="SQL Server 2017">SQL Server 2017</option>
<option value="SQL Server 2016">SQL Server 2016</option>
<option value="SQL Server 2014">SQL Server 2014</option>
<option value="SQL Server 2012">SQL Server 2012</option>
<option value="SQL Server 2008 R2">SQL Server 2008 R2</option>
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back to ascom.com GoToResolve Quick Support Customer Care Support Request 877-712-7266 Ascom Customer Care is available 8am to 7pm EST, Monday to Friday Emergency Only support during nights and weekends (charges may apply) If this issue requires immediate attention, please submit this ticket and call our support line, 877-712-7266. Please fill in and submit this form. A customer care support engineer will respond to your request. You will also receive confirmation of your request by email and a case number you can use for follow-up inquiries. Your Name* First Name Last Name Your Email* Your Phone* Are you an Ascom Partner or End Customer Site?* Ascom PartnerEnd Customer Site Are you an Ascom Certified Technician?* Yes, I am Trained and CertifiedNo, I have not been Trained and Certified Partner Name Are you currently on site troubleshooting? No, I am not on siteYes, I am on site END CUSTOMER SITE INFORMATION End Customer Site Name* Issue Type* Product / System Issue (Complaint)Software RequestQuestion / GuidanceTroubleshooting SupportConfiguration AssistanceOther Remote Access? YesNoUnknown Priority of Issue* LowMediumHigh If this issue requires immediate attention, please submit this ticket and call our support line, 877-712-7266. ISSUE INFORMATION What Product?* TelligenceUniteMobilityTeleCare Telligence Product Category* Telligence HardwareTelligence Software Unite Product Category Does the site have an active TSUMP or SMA? YesNoUnknown Issue Summary* Issue Description* What troubleshooting has already been completed? Issue Impact? (if applicable) Single User / Location / Device ImpactedMultiple User / Location / Device ImpactedAll Users / Locations / Devices Impacted How often is the issue happening? Issue is ConstantIssue is IntermittentIssue only has happened onceN/A What version of software, if known. What version of Telligence Software?* Telligence 6.10Telligence 6.9Telligence 6.8Telligence 6.7Telligence 6.6Telligence 6.5Telligence 6.4Telligence 6.3Telligence 6.2Telligence 6.1Telligence 5.xTelligence 4.xTelligence 3.xTelligence 2.xUnknown / Not Listed Windows OS Version?* Windows 11Windows 10Server 2019Server 2012 R2Server 2008 R2Unknown / Not Listed SQL Version?* SQL Server 2019SQL Server 2017SQL Server 2016SQL Server 2014SQL Server 2012SQL Server 2008 R2SQL Server 2008Unknown / Not Listed Anything else we should know? Anything else we should know? New Install Upgrade Recent Change What was the recent change?* What versions are you upgrading FROM and TO?* Submit Form Form secured byFormstack