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 5. Goodyear rolls out digital customer service with eGain


GOODYEAR ROLLS OUT DIGITAL CUSTOMER SERVICE WITH EGAIN

Sunnyvale, CA (April 20, 2021): eGain (NASDAQ: EGAN), the leading cloud platform
for customer engagement automation, today announced that The Goodyear Tire &
Rubber Company (NASDAQ: GT) has deployed eGain for digital-first, omnichannel
customer engagement.

True to its goal of making the tire buying process easy for consumers, Goodyear
wanted to deliver a cutting-edge customer service experience through virtual
assistance and multimedia chat to help seamlessly match consumers with answers
to their questions. The company also wanted to control costs and enable a
seamless experience for contact center agents.

After going through a rigorous vendor selection process that also included a
production pilot, eGain emerged the winner over nine other vendors, based on
functionality, PCI compliance, and quick value. The company’s retail group has
already gone live with eGain Virtual Assistant™ and eGain Advisor Desktop™.  The
contact center is leveraging the solution to answer  questions, resolve issues,
and recommend products to consumers, retail stores, and OEM clients. The
deployment is being expanded to the company’s ecommerce and consumer care
divisions.

“Service is where the customer experience rubber meets the road,” said Ashu Roy,
eGain CEO. “We are proud to help this storied company offer innovative
experiences.”


MORE INFORMATION

 * eGain Virtual Assistant:
   https://www.egain.com/products/chatbot-virtual-assistant-software/
 * eGain SuperChat: https://www.egain.com/products/chat-software/
 * eGain Advisor Desktop: https://www.egain.com/agent-desktop/
 * eGain Suite: https://hd.egain.com/overviews/egain-suite.pdf
 * eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/


ABOUT GOODYEAR

Goodyear is one of the world’s largest tire companies. It employs about 62,000
people and manufactures its products in 46 facilities in 21 countries around the
world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg,
strive to develop state-of-the-art products and services that set the technology
and performance standard for the industry. For more information about Goodyear
and its products, go to www.goodyear.com/corporate.


ABOUT EGAIN

eGain customer engagement platform automates digital-first, omnichannel
experiences across all touch points. Powered by AI, machine learning, knowledge,
and analytics, our top-rated software optimizes customer journeys with virtual
assistance, messaging hub, and desktop to serve customers, reduce cost, and
improve compliance. To learn more, visit www.eGain.com.

eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corp. in the United States and/or
other countries. All other company names and products mentioned in this release
may be trademarks or registered trademarks of the respective companies.


EGAIN MEDIA CONTACT

Michael Messner
Email: press@egain.com
Phone: 408 636 4514

 


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