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ACC Homepage


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About us Mō mātou Preventing injury Te kaupare wharanga Resources Ngā rauemi
Contact us Whakapā mai
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I'm injured Kua whara ahau
I'm injured | Kua whara ahau

An injury can have a big impact on your life and those close to you. We care,
and we’re here to support your recovery.

Go to I'm injured
 * What to do if you're injured
 * What we cover
    * Injuries we cover
    * Injuries we don’t cover
    * Treatment we can help pay for
    * If you're a New Zealander injured overseas
    * If you're a visitor injured in New Zealand
    * Using rongoā Māori services
    * Cover for maternal birth injuries

 * Types of ongoing support
    * Getting aids and equipment
    * Help at home
    * Travel and transport
    * Childcare and education support
    * Counselling and therapy
    * Culturally responsive support with Hāpai
    * Integrated Care Pathways

 * Types of financial support
    * Getting weekly compensation
    * Keep getting payments if you move overseas
    * Financial support if someone has died from an injury
    * Financial support if you have a permanent injury

 * MyACC - manage your recovery online
    * About MyACC
    * Get tips for using MyACC
    * Alternatives to MyACC

 * Getting back to work after injury
    * Your recovery at work guide
    * How your recovery at work team supports you
    * If you're not able to work while injured

 * How we manage your claim
    * How we make cover decisions based on legislation
    * How we assess claims
    * Explaining your claim information
    * How we protect sensitive claims information

 * Resolve an issue
    * Navigation Services
    * Getting someone to talk to us on your behalf
    * Alternative Dispute Resolution
    * Talk to us or make a complaint
    * Request an independent review
    * Restricting communication

For business Mā ngā pakihi
For business | Mā ngā pakihi

We're here for all businesses in Aotearoa New Zealand. Find out about the levies
you pay, cover options, invoicing, and workplace health and safety initiatives.

Go to For business
 * Understanding levies if you work or own a business
 * Update your business details
    * Change my details
    * If you're no longer in business

 * If you've received an invoice from us
    * Understanding your levy invoice
    * Calculating your levies
    * Multiple employer adjustment
    * Explaining your levy invoice
    * Ways to pay your levy invoice
    * Estimate your levy
    * Sort out a problem with your levy invoice
    * If you are due a refund

 * Your Work levy and Experience Rating
    * Understanding the Experience Rating programme
    * Calculating your Experience Rating
    * Experience Rating if you own more than one business

 * MyACC for Business - manage your account and levies online
    * About MyACC for Business
    * Get tips for using MyACC for Business
    * Account access for agents and advisors
    * Giving someone access to your levy account
    * MyACC for Business updates

 * Understanding your cover options
    * Cover for self-employed
    * Cover for shareholder-employees
    * Cover for employers
    * CoverPlus Extra (CPX)
    * Joining the Accredited Employers Programme (AEP)
    * Find an Accredited Employer
    * Find a workplace safety auditor

 * Supporting your injured employee to recover at work
    * Income for your employee while they recover
    * What to do when an employee is injured
    * Resources to help you support recovery at work
    * Understanding recovery at work as an employer

 * Business updates
 * Workplace health and safety
    * Our partners in workplace injury prevention
    * Supporting your business through health and safety incentives
    * Workplace injury prevention grants

Health providers Ngā whare hauora
Health providers | Ngā whare hauora

Find what you need to make working together easy. Learn more about our
contracts, invoicing and supporting patient treatment and recovery.

Go to Health providers
 * Getting started
    * Quick guides
    * Key contacts
    * Provider videos

 * How to provide your services
    * Register with us as a health provider
    * Understanding your responsibilities
    * Working under a contract
    * Working with us as a rongoā Māori practitioner
    * Providing services via Telehealth
    * How we support quality and resolve issues
    * Cultural safety and competency
    * Contact our provider relationship team

 * Working with us using our digital services
    * ProviderHub

 * Lodging claims
    * Understanding claims and cover
    * Understanding complex cover
    * Lodging a claim for a patient
    * Using the right Read code
    * Using SNOMED Clinical Terms
    * Updating or changing a claim
    * Sending patient notes
    * Getting a decision on your patient's claim

 * Invoicing us
    * Paying you for your services
    * How to invoice us
    * Sort out a problem with a payment

 * Treatment and recovery
    * Helping your patient recover at work
    * Issuing medical certificates
    * Work type detail sheets
    * Referring a patient for rehabilitation
    * Getting prior approval for further treatment
    * Supporting safer treatment

 * Provider contracts and services
    * Integrated Care Pathways Musculoskeletal (ICPMSK)
    * Integrated Services for Sensitive Claims (ISSC)
    * Kaupapa Māori health services
    * Maternal birth injuries
    * Non-Acute Rehabilitation Pathway service
    * Home and Community Support (HCS)
    * Medical Assessment Services

 * Provider news and events
    * Provider news
    * Watch and learn webinars
    * Provider email updates
    * Innovation Fund
    * Weekly claims data

 * Reporting health and safety incidents

Search acc.co.nz
About us Mō mātou
Preventing injury Te kaupare wharanga
Resources Ngā rauemi
Contact us Whakapā mai
Search acc.co.nz


PREVENTION. CARE. RECOVERY.


IMPROVING
NEW ZEALAND’S


QUALITY OF LIFE


PREVENTION. CARE. RECOVERY.


IMPROVING
NEW ZEALAND’S


QUALITY OF LIFE


KIA ORA, HERE ARE SOME POPULAR LINKS

'Have a hmmm' and learn tips to help prevent injury Getting paid if you can't
work Find out what injuries we cover Learn about recovery at work Information to
support your recovery Support after a lifelong injury Information on injury
prevention Go to MyACC for Business Kua whara ahau - Injured? Don't tough it out



NEWSROOM

Check out our latest news and stories.
Go to the Newsroom


MICHAEL FRAMPTON APPOINTED AS DEPUTY CHIEF EXECUTIVE, SERVICE DELIVERY

We’re pleased to announce Michael Frampton's permanent appointment as ACC Deputy
Chief Executive, Service Delivery.

21 November 2024
1 minute read



FARMSTRONG LAUNCH TALES AND TOOLS FOR ‘GETTING THROUGH’ TOUGH TIMES

Farmstrong, a rural wellbeing programme supported by ACC, has launched Getting
Through. It provides a book and online resource to support farmers going through
the recovery process from adverse weather events.

18 November 2024
3 minute read



PAUL’S STORY: LEVELUP HELPING FUEL PARA ARCHERY DREAMS

Para archer Paul Wallace and coach Garry Porter have made some huge gains in
Paul’s first year in the sport, with support from the Paralympics NZ LevelUp
programme. Supported by ACC, LevelUp helps coaches gain skills to coach disabled
athletes.

14 November 2024
3 minute read
Go to the Newsroom


GET INJURY PREVENTION TIPS TO SUIT YOUR LIFESTYLE

Keen to receive tips to help you avoid injuries and keep doing the things you
love?

Learn more


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