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Submission: On September 27 via api from US — Scanned from DE
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* EGAIN SOLVE 22
October 11-12 | MGM Grand, Las Vegas
REGISTER NOW, IT’S FREE! VIEW AGENDA
* EVENT WILL START IN
* 13
days
* 22
hours
* 35
minutes
* 17
seconds
* TWO EXCITING DAYS
Exchange ideas, best practices, and success stories in AX, BX, and CX!
REGISTER NOW, IT’S FREE! VIEW AGENDA
1. 1
2. 2
3. 3
* Previous
* Next
Gartner says it is knowledge or bust, but how do you gain the edge with
knowledge? Attend Solve 22, the best place to learn how to do KM right to get
your customer experience (CX), agent experience (AX), and business experience
(BX) unstuck.
Add to My Calendar
* iCalendar
* Outlook 365
* Google Calendar
OUR SPEAKERS
Rick Parrish
VICE PRESIDENT, RESEARCH DIRECTOR
FORRESTER
Ashu Roy
CEO
EGAIN CORPORATION
DAY 0 – MONDAY, OCTOBER 10
5:00 pm to 7:30 pm
EARLY REGISTRATION AND DRINKS
DAY 1 – TUESDAY, OCTOBER 11
7:30 am to 9:30 am
REGISTRATION + BREAKFAST + DEMO LOUNGE
9:30 am to 10:30 am
ANALYST VIEW
CUSTOMER OBSESSION: THE WHAT, THE WHY, AND THE HOW
Rick Parrish, Vice President & Research Director, Forrester Research
10:30 am to 11:30 am
KEYNOTE
THE FUTURE OF CONTACT CENTERS: SUPER AGENTS, A KNOWLEDGE HUB, AND AI AUTOMATION
Ashu Roy, CEO, eGain
11:30 am to 11:45 am
COFFEE
11:45 am to 12:45 pm
INNOVATION SHOWCASE
12:45 pm to 2:00 pm
LUNCH + DEMO LOUNGE
2:00 pm to 3:30 pm
INNOVATION SHOWCASE
3:30 pm to 3:45 pm
COFFEE
3:45 pm to 5:45 pm
INNOVATION SHOWCASE
6:00 pm to 8:00 pm
POOLSIDE RECEPTION
DAY 2 – WEDNESDAY, OCTOBER 12
7:30 am to 9:00 am
BREAKFAST
9:00 am to 9:20 am
7 HABITS OF SUCCESSFUL KNOWLEDGE MANAGEMENT
THINK OF KM AS A JOURNEY NOT A DESTINATION
Ian Jones, Head of Strategic Solutions, eGain
9:20 am to 9:40 am
7 HABITS OF SUCCESSFUL KNOWLEDGE MANAGEMENT
CEASELESSLY TRACK VALUE
9:40 am to 10:00 am
7 HABITS OF SUCCESSFUL KNOWLEDGE MANAGEMENT
GET TO MINIMUM WOW PRODUCT QUICKLY
10:00 am to 10:20 am
7 HABITS OF SUCCESSFUL KNOWLEDGE MANAGEMENT
SUSTAIN YOUR DESIGN & CONTENT STRATEGY
10:20 am to 10:40 am
COFFEE
10:40 am to 11:00 am
7 HABITS OF SUCCESSFUL KNOWLEDGE MANAGEMENT
CONNECT MORE DOTS
11:00 am to 11:20 am
7 HABITS OF SUCCESSFUL KNOWLEDGE MANAGEMENT
STAY AGILE
11:20 am to 11:40 am
7 HABITS OF SUCCESSFUL KNOWLEDGE MANAGEMENT
CONTINUOUSLY FOCUS ON PLANNING
11:40 am to 1:00 pm
LUNCH
1:00 pm to 2:00 pm
BIRDS-OF-A-FEATHER SESSIONS
Unlimited Q&A with product experts
TRACK 1: CONVERSATION HUB
REGISTER
TRACK 2: KNOWLEDGE HUB
REGISTER
TRACK 3: ANALYTICS HUB
REGISTER
2:00 pm to 3:00 pm
WORKSHOP
CHATBOT FACTORY
A workshop to create your own chatbot app in 1 hour
* Agenda subject to change
WHAT TO EXPECT
TWO GREAT DAYS
Exchange ideas, best practices, and success stories in digital, knowledge,
analytics, and AI.
LOCATION
Located on the Las Vegas Strip, one of the most popular and iconic tourist
destinations.
DEMO LOUNGE
Watch innovations in action; learn quickly to get there risk-free.
FREE FOOD AND DRINKS!
Enjoy free breakfast, lunch, and cocktails!
WHAT PEOPLE SAY
They love it. Read what the previous attendees had to say!
GALLERY
EVENT VENUE
MGM Grand
3799 S Las Vegas Blvd, Las Vegas, NV 89109
CONTACT
Email us for eGain Solve 22 inquiries
REGISTER NOW, IT’S FREE!
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* Track 1: Conversation Hub
* Track 2: Knowledge Hub
* Track 3: Analytics Hub
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