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 * Cebu City
 * Mabalacat City
 * Makati City
 * Mandaluyong City
 * Muntinlupa City
 * Ortigas City
 * Pasig City
 * Quezon City
 * Taguig City
   
   
   
   



   
   
   
   
   
 * Accounting & Finance
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 * Day Shift
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282 Open Careers

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282 Open Careers

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CUSTOMER SUCCESS ASSOCIATE

ShiftNight Shift
Work SetupOnsite
CityMakati City, Philippines
1 minute ago

CUSTOMER SUCCESS ASSOCIATE I

ShiftNight Shift
Work SetupOnsite
CityMakati, Philippines
1 minute ago

CUSTOMER SUCCESS ASSOCIATE

ShiftMid Shift
Work SetupOnsite
CityOrtigas, Philippines
2 minutes ago

CUSTOMER SUCCESS ASSOCIATE

ShiftNight Shift
Work SetupOnsite
CityMandaluyong City, Philippines
2 minutes ago

OSS

ShiftDay Shift
Work SetupOnsite
CityPasig, Philippines
4 minutes ago

EVENTS AND PARTNERSHIPS OFFICER

ShiftDay Shift
Work SetupHybrid (3D onsite/2D WFH)
CityTaguig City, Philippines
6 minutes ago

CUSTOMER SUCCESS SPECIALIST I

ShiftDay Shift
Work SetupOnsite
CityTaguig City, Philippines
6 minutes ago

CUSTOMER SUCCESS LEAD

ShiftNight Shift
Work SetupOnsite
CityTaguig, Philippines
11 minutes ago

SENIOR CLIENT SUCCESS ARCHITECT

ShiftMid Shift
Work SetupOnsite
CityTaguig City, Philippines
24 minutes ago

SENIOR CLIENT SUCCESS ARCHITECT

ShiftDay Shift
Work SetupHybrid (3D onsite/2D WFH)
CityTaguig City, Philippines
35 minutes ago

CUSTOMER SUCCESS ASSOCIATE

ShiftNight Shift
Work SetupOnsite
CityMakati City, Philippines
1 minute ago

CUSTOMER SUCCESS ASSOCIATE I

ShiftNight Shift
Work SetupOnsite
CityMakati, Philippines
1 minute ago

CUSTOMER SUCCESS ASSOCIATE

ShiftMid Shift
Work SetupOnsite
CityOrtigas, Philippines
2 minutes ago

CUSTOMER SUCCESS ASSOCIATE

ShiftNight Shift
Work SetupOnsite
CityMandaluyong City, Philippines
2 minutes ago

OSS

ShiftDay Shift
Work SetupOnsite
CityPasig, Philippines
4 minutes ago

EVENTS AND PARTNERSHIPS OFFICER

ShiftDay Shift
Work SetupHybrid (3D onsite/2D WFH)
CityTaguig City, Philippines
6 minutes ago

CUSTOMER SUCCESS SPECIALIST I

ShiftDay Shift
Work SetupOnsite
CityTaguig City, Philippines
6 minutes ago

CUSTOMER SUCCESS LEAD

ShiftNight Shift
Work SetupOnsite
CityTaguig, Philippines
11 minutes ago

SENIOR CLIENT SUCCESS ARCHITECT

ShiftMid Shift
Work SetupOnsite
CityTaguig City, Philippines
24 minutes ago

SENIOR CLIENT SUCCESS ARCHITECT

ShiftDay Shift
Work SetupHybrid (3D onsite/2D WFH)
CityTaguig City, Philippines
35 minutes ago


CUSTOMER SUCCESS ASSOCIATE

INT-68AB493

Refer A Friend Apply Now

The Purpose-Driven Career Objectives of a Customer Success Associate:

The Customer Success Associate is expected to perform tasks quickly and
efficiently, with a high level of professionalism and a positive attitude. It is
expected that the Customer Success Associate is capable and able to help manage
the front desk, office/facility, and clients, it can be internal and or
external.

DUTIES AND RESPONSIBILITIES:

FRONT DESK MANAGEMENT:

 * Providing support at the reception/front desk through:
 * Answering and dispersing calls and inquiries
 * Welcoming/ receiving applicants, visitors, and clients of the Company
 * Responding/ addressing tenant concerns and walk-in inquiries
 * Handling daily incoming and outgoing mail
 * Receiving, distributing, and filing incoming letters, billings, invoices,
   documents and/ or other communications
 * Managing the front office on a daily basis
 * Assisting with photocopy, printing, and scanning client request
 * Gatepass / work permit processing
 * Preparing and accomplishing errand form
 * Monitoring the cleanliness in the concessionaire area
 * Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

 * Being the Point person / Representative in the workplace
 * Reserving the Conference room
 * Reporting and coordinating any workplace issues and ensuring job completion
 * Providing administrative support to members
 * Providing unmatched customer experience
 * Building strong relationships with members
 * Enforcing company policies and procedures, and safety and health regulations
   and standards

GENERAL ADMIN

 * Attending ticket requests within SLA
 * Assisting office walk tours with prospective clients and marketing events
 * Offering and serving refreshments to the Client
 * Assisting and doing simple troubleshooting IT concerns like wifi connection
   and borrowing of LAN/ HDMI
 * Coordinating with the vendor for any Client request below 20K
 * Distributing monthly treats
 * Following operational processes and procedures
 * Enforcing house vision and security guidelines

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

 * Maintaining Office Show-readiness, cleanliness and maintenance
 * Conducting random facilities walkthrough to report current and urgent issues,
   and handling foreseen issues and members’ needs
 * Coordinating with Customer Success Lead for any facilities/Building issues

 

MINIMUM COMPETENCIES:

 * Capable of dealing with local staff and foreign clients
 * Enthusiastic, Outgoing, responsible, motivated, dedicated, detail-oriented,
   and driven personality.
 * Superb verbal and written communication skills
 * Has high attention to detail, a fast learner
 * Excellent interpersonal skills
 * Extraordinary multitasking skills
 * Good time management skills
 * Capable of working under minimal supervision
 * Ability to present well to high-level clients – local and foreign
 * Ability to deliver services with the highest standards
 * Willing to work on a shifting and night shift schedule
 * Willing to be assigned and relieved to other KMC sites

MINIMUM QUALIFICATIONS:

 * Bachelor of Science in Business Administration, BS HRM, BS Tourism, or any
   similar courses
 * At least 1-2 years of work experience as Front Office Staff or Admin
   Assistant
 * Knowledge of MS Office applications (MS Word, Excel, PowerPoint, Office 365)
 * Hospitality or Customer service background is a plus

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing
story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the
Philippines' best flexible workspaces. Our employees also get to enjoy exclusive
discounts, rewards, freebies, and invites to our monthly events. We are always
recruiting for roles in IT & Development, Marketing, Business Administration, HR
& Recruitment, and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a
career that is both challenging and fulfilling. We are also committed to
providing equal opportunities at every selection stage. We do not discriminate
due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu,
and Clark. We are always looking for talented and enthusiastic individuals who
are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our
members to succeed in everything they do through our collaborative work
environment. We encourage our community to work hard and reach their full
potential while delivering results that matter for our members and you as
professionals.

We host amazing and quality events and implement people-centric policies to work
flexibly. We ensure that everyone in our expansive network is engaged, from our
internal employees and those who work on behalf of our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in
everything we do. Everyone is encouraged to be an individual while also working
for the collective good of the KMC Community. We believe mistakes are
opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees
with monthly parties, free trips, and much much more!