www.contactcentrenz.com Open in urlscan Pro
34.149.87.45  Public Scan

Form analysis
0 forms found in the DOM

Text Content

top of page
Skip to Main Content


 * About

 * Agenda

 * Sponsorship
   
   * Sponsors
   * Past Sponsors

 * Past Speakers

 * Venue

 * Photo Gallery

 * More


Use tab to navigate through the menu items.
DOWNLOAD PROSPECTUS



NEW ZEALAND’S LEADING CONTACT CENTRE EVENT


23-24 OCTOBER 2024
TĀMAKI MAKAURAU / AUCKLAND

175+

Contact Centre Leaders

25+

Speakers

12+

Roundtable Discussions

1

Senior Summit

1

 Showcase Area

The past year has brought about significant changes to the contact centre
industry, with the trend towards remote/hybrid work accelerating, a focus on
cost reduction, and a renewed emphasis on call centres delivering value through
a superior customer experience.

 

The 6th Annual Future Contact Centre New Zealand Summit, returning to Tāmaki /
Auckland in October 2024, brings together contact centre leaders from across the
country to share best practices, learn about the latest trends, and find
solutions to the challenges of today's modern contact centre.

 

Connect and collaborate with over 175+ contact centre and customer care leaders
who are actively seeking guidance, solutions, and strategies to enable remote
work while maintaining a consistent customer experience, agent engagement and
productivity, and security and compliance.

Download the Prospectus


CO-LOCATED WITH:


Learn More

Building on our Future Contact Centre Summit success, we're launching the Future
CX Summit in Tāmaki Makaurau / Auckland this October. Bringing together CX
leaders across the country, the Summit focuses on actionable strategies and
cutting-edge technologies to enhance customer engagement and operational
excellence.


DELEGATE CHALLENGES

How to implement the right technologies, solutions, and processes for customer
and operational excellence

How to overcome technology limitations and invest in the right solutions on a
limited budget

How to ensure local NZ call centres deliver value and meet consumer expectations

How to reduce costs while still maintaining a high level of customer service

How to attract, retain, and empower staff in a hybrid workplace

Top Priorities Expressed by Attendees

 * Contact Centre & Customer Service Transformation

 * Service delivery design, CX & UX, Customer Engagement, Self-Service

 * Remote Work / Workforce Management / Recruitment & Retention

 * ICT & Digital Transformation

 * Cloud Infrastructure Services, Data Security / Cyber Security / Network
   Security, Unified Communications, Telephony & ISP

 * Omnichannel Optimisation, Service Design and Delivery, Workflow Automation /
   Process Automation

 * Data Analytics, Data Management / Data Storage / Knowledge Management

 * Machine Learning & AI

 * Outsourcing

Access the 2023 Attendee List


PAST SPEAKERS INCLUDE...



Prashant Bakshi

Chief Customer Officer

New Zealand Qualifications Authority

Jo Hilson

Chief Technology Officer

Tourism Holdings Limited

Megan Papadopoulos

General Manager Customer Contact

Bendigo and Adelaide Bank

Jon Andrews

General Manager Digital & Customer Experience

Auckland Council

Fiona Smith

General Manager: Customer Operations

Mercury NZ

Mike Maclean

Contact Centre Operations Manager

ACC New Zealand

View All


2024 SPONSORS






ROI BEFORE, DURING AND AFTER THE EVENT

Whether your marketing priorities are to create awareness, capture demand or
retain clients, there's a tailored sponsorship package designed to maximise ROI…
including account-based targeting, digital promotion pre- and post-event, 1-2-1
engagement, bespoke networking, a showcase area, and speaking opportunities at
the event.

 

With a dedicated in-house Client Success Team, we're focused on delivering value
and maximising every sponsor's investment.

Review Agenda


PAST EVENT HIGHLIGHTS




Customer Experience Manager, New Zealand Couriers Limited



The Aventedge Contact Centre Summit is a great way to ensure you are keeping up
with the latest trends, as well as providing reassurance about the classic
approaches that work well in our industry. Brilliant speakers, intriguing stats,
great tech, and the human touch are all parts of this event. I left with a deep
sense of connection to my contact centre whanau and a hunger to return to the
office and do more things better! Absolutely inspiring on every level and well
worth the time.

 1. 
 2. 
 3. 
 4. 
 5. 


PAST SPONSORS INCLUDE...





VENUE


HILTON AUCKLAND 
ADDRESS: 147 QUAY STREET, AUCKLAND CBD, AUCKLAND, 1010 
CONFERENCE: AQUAMARINE ROOM
EXHIBITION: ANCHORAGE

PARKING: ALL-DAY PUBLIC PARKING IS AVAILABLE AT THE VIADUCT AND DOWNTOWN
CARPARKS, OR VIA WILSON'S PARKING ON PRINCES WHARF. EARLY BIRD AND CASUAL RATES
AVAILABLE. LIMITED VALET PARKING IS AVAILABLE AT THE HOTEL SUBJECT TO
AVAILABILITY AT $55.00 PER VEHICLE PER 24 HOURS. NO PARKING IS AVAILABLE ON
PRINCES WHARF WHEN A CRUISE SHIP IS DOCKED. 




FIND OUT MORE

DOWNLOAD PROSPECTUS


CONTACT US

Level 3, Building 10, 666 Great South Road Ellerslie, Auckland, 1051
Phone: +649 802 1668
Email Us



Terms and Conditions | Privacy Policy

© 2024 Aventedge. All rights reserved.

bottom of page