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 * I Want to...
   
   Improve my CX
   
   Reduce Employee Churn
   
   Increase Brand Loyalty
   
   Lower Talk Time and
   Increase First Call Resolution
   
   Improve Coaching
   
   Establish a Center of
   Excellence for CX
   
   Better Understand
   Customer Sentiment

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   INDUSTRY
   
   Health Care
   
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   Tech and Telco
   
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ELEVATE HUMAN CONNECTIONS IN REAL TIME WITH COGITO


AUGMENT YOUR WORKFORCE WITH THE AI COACHING SYSTEM FOR THE CONTACT CENTER

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Contact us

FeaturedAssessment


CUSTOMER SERVICE EMPATHY ASSESSMENT

Complimentary Analysis for Contact Centers Empathy as a strategy drives
operational efficiency, enhances customer satisfaction and improves employee
productivity. In…

Get your assessment

WebinarWebinar


ADDRESSING 6 CALL BEHAVIORS THAT FRUSTRATE CUSTOMERS MOST

Competing in the empathy economy means appealing to customer emotion and
delivering consistently exceptional CX as a key differentiator. With…

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Featured


BRIGHT HORIZONS AHEAD FOR THE NEW YEAR

We entered a new phase of work this past year, navigating the ins and outs of a
long-term hybrid workplace.…

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HUMAN CONNECTIONS ARE CRUCIAL FOR SUCCESS

The nature of conversations at the contact center is radically changing. With
the introduction of digital technology, the conversations that come through the
voice channels are of higher complexity and gravity that require a human touch.
Customer loyalty in these moments is won or lost based on the human connections
that are formed during these emotionally charged conversations.

However, organizations struggle with consistently training their phone
professionals – whether in-house, remote, or in a BPO — on the important soft
skills that are now vital for success with customers. They also lack key
customer behavior insights to drive improvement and understand the impact for
each and every customer interaction.


Get started



OPTIMIZE THE VALUE OF EVERY CONVERSATION

Cogito offers an artificial intelligence coaching system for augmenting the
emotional intelligence of phone professionals. Cogito measures how well a
conversation is going while it is happening, and then provides real-time,
AI-driven coaching to phone professionals, instant measurements of customer
perception, and novel business insights.

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Superior Service

Display empathy in customer service and enhance efficiency

Smarter Sales

Build better rapport and win more

Better Care

Engage members and improve outcomes

Explore now


GROUNDED IN SCIENTIFIC THEORY, PROVEN IN THE FORTUNE 100

Cogito’s real-time and human-aware artificial intelligence for voice was born
from decades of research into human behavior at the MIT Media Lab and further
validated through twelve plus years of applied R&D and the analysis of hundreds
of millions of phone conversations. Cogito is proven to help reduce call handle
time, increase first call resolution, improve engagement, increase customer
loyalty and satisfaction, and make all phone professionals consistently “top
performers”.

Contact Us



ORGANIZATIONS WORKING WITH US




INTERESTED
IN BECOMING
A COGICIAN?

Cogito is growing and we’re looking for smart, emotionally intelligent people to
join us! View our current open roles and see where you might be a good fit.

Don’t see the right opportunity? Submit your resume to be considered as a Future
Cogician.

View open roles


ADDITIONAL RESOURCES

WebinarWebinar


THE POWER OF HUMAN CONNECTIONS TO DRIVE CALL CENTER ENGAGEMENT

Call center leaders face several unique challenges brought on by hybrid and
remote work. Teams are dispersed and disconnected and…

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InfographicInfographic


3 STEPS TO INCREASE AI ADOPTION IN THE WORKPLACE

Introducing AI allows organizations to better serve customers and empower call
center employees, significantly impacting their respective and collective
experiences.…

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Case StudyCase Study


HOW A FORTUNE 100 FINTECH COMPANY USED COGITO TO REDUCE AHT BY 8%

This case study lays out the strategy of how one of the world’s most known and
respected FinTech brands approached…

See more



LET'S CONNECT

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I WANT TO…

 * Improve My CX
 * Reduce Employee Churn
 * Increase Brand Loyalty
 * Lower Talk Time and Increase First Call Resolution
 * Improve Coaching
 * Establish a Center of Excellence for CX
 * Better Understand Customer Sentiment


PRODUCTS

 * Cogito Dialog


SERVICES

 * Services Overview


SOLUTIONS

 * Healthcare
 * Insurance
 * Financial Services
 * Tech and Telco
 * Travel and Hospitality
 * Retail
 * Agents Anywhere
 * Service
 * Sales
 * Care


RESOURCES

 * Blog
 * Resource Library
 * In The News
 * Security & Compliance
 * Request a Demo
 * Conversations with Cogito


COMPANY

 * About Us
 * Leadership Team
 * Diversity, Equity & Inclusion
 * Events
 * Careers
 * Press




LET’S STAY CONNECTED

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 * ©Cogito Corp 2022
 * 

 * I Want To…
   * Improve my CX
   * Increase Brand Loyalty
   * Improve my coaching
   * Better understand customer sentiment
   * Reduce Employee Churn
   * Lower talk time and increase first call resolution
   * Establish a CX center of excellence
 * Products
 * Solutions
   * Industry
     * Healthcare
     * Insurance
     * Financial Services
     * Tech and telco
     * Travel and hospitality
     * Retail
   * Future of work: agent anywhere
   * For sales
   * For care
 * Resources
   * Resource Library
   * Events
   * Cogito Blog
   * In The News
   * Leadership Team
   * Security & Compliance
 * Tour the Product
 * Get started