community.docusign.com
Open in
urlscan Pro
3.167.56.16
Public Scan
URL:
https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On November 19 via api from RU — Scanned from CA
Submission: On November 19 via api from RU — Scanned from CA
Form analysis
2 forms found in the DOMGET /search
<form method="get" action="/search">
<div class="searchbox searchbox--large qa-search-area">
<div class="searchbox__input qa-menu-search-input ">
<div class="algolia-search--forum algolia-search" data-preact="algolia/components/Search"
data-props="{"isUserGuest":true,"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":true,"isFederatedFreshdeskSearch":false,"isAlgoliaAnswersActive":false,"searchInContentCategories":[111],"groupId":null,"aiSearchSummary":false,"phrases":{"Forum":{"live.search.placeholder":"Search the Docusign Community","live.search.search.text":"Search:","show.results":"Show results","advanced.search.filters":"Filters","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask question to the community","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create Topic","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","vraag":"Question","advanced.search.show.more.topics":"Show {number} results","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show More","live.searchv2.no.result.title":"No search results","live.searchv2.no.result.text":"We couldn't find anything related to your query. Try typing a different one.","live.searchv2.footer.press":"Press","live.searchv2.footer.enter":"Enter","live.searchv2.footer.text":"to see the AI summary and all results for your query","live.searchv2.recents":"Recents"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"},"Common":{"advanced.search.filter.clear.all":"Clear all","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."}}}"
data-css-anchor="algolia-search">
<div class="search-and-filter-wrapper" data-bounded-context="Search"><span>
<div class="algolia-search-container" aria-expanded="false" aria-owns="downshift-2-menu" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-2-label">
<div class="algolia-search-container--empty-input">
<div class="search-box"><button type="submit" aria-label="Enter" class="search-box__submit" data-toggle="button"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path
d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
fill="currentColor"></path>
</svg></button><input aria-label="Search" type="search" placeholder="Search the Docusign Community" autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input"
data-event-filter="enterKeydownFilter" class="search-box__input" aria-autocomplete="list" id="downshift-2-input"><button type="reset" aria-label="Clear search" class="search-box__reset" data-toggle="button"
style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
<path
d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
fill="currentColor"></path>
</svg></button></div>
</div>
</div>
</span></div>
</div>
</div>
</div><!--searchTerm-->
<input name="elqCookieWrite" data-ds="1" type="hidden" value="0"><input name="elqCustomerGUID" data-ds="1" type="hidden" value="1c2621dc-d19e-4ff0-9297-233069952805">
</form>
Name: forgotPassword — POST /member/forgotPassword
<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__2125941034" data-mn="ItemView" data-mn-app="frontend">
<div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
<div class="box box__pad is-hidden">
<ul></ul>
</div>
</div>
<div class="form__row">
<div class="first">
<label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
</div>
<div class="second">
<input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
</div>
</div>
<div class="form-row first">
<button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send Message <div class="loader"></div></button>
<a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
</div>
<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="RXKYLRY9jM0Ksg1unXLTA1W8w6G1wZRFPJUbM5iyyFo">
<input name="elqCookieWrite" data-ds="1" type="hidden" value="0"><input name="elqCustomerGUID" data-ds="1" type="hidden" value="1c2621dc-d19e-4ff0-9297-233069952805">
</form>
Text Content
Skip to main content Back to Docusign.com * Get Started * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights14 * On-demand8 * Community Spotlights12 * Tips from Docusign31 * What's New at Docusign9 * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements27 * Say Hello12 * IAM Applications * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core6 * Platform Services * Docusign Maestro138 * Docusign Navigator7 * Docusign App Center11 * Data Verification12 * Docusign Admin233 * Docusign Monitor6 * Core Capabilities * eSignature5022 * CLM251 * Web Forms103 * Identify38 * DocGen35 * Rooms53 * Developer * eSignature API292 * Extension Apps7 * Maestro API6 * Web Forms API6 * Embedded Signing36 * Docusign Connect25 * Go-live24 * SDKs41 * Salesforce/Apex Toolkit24 * Mobile SDKs5 * General70 * Extensions * IDV Premier8 * DocGen for eSignature7 * Notary23 * Payments39 * Mobile43 * Integrations * Salesforce211 * Google11 * Microsoft144 * Workday14 * ServiceNow4 * Other110 * Community FAQ Center * Using the Community8 * FAQs4 * Groups * Events * Ideas * Learn * * * Customer * Developer * * Start a Post * Login Docusign Discover 2024: Explore What's Next in Agreement Technology D 1 month ago * Home * Community * Core Capabilities * eSignature ESIGNATURE Have Docusign eSignature questions? Find answers here! * 5,019 Topics * 15,212 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 5019 Topics Recently Active Most Replies Most views Newest First L Lora ZNewcomer asked in eSignature Signing group We have 5 people in a signing group. We all want to see what is available to sign, and we each sign those that are relevant to us. Until 1-2 months ago, this feature was working as described. As of that timeframe, one signer at a time is receiving an envelope, serially. This is problematic as the other 4 are unable to see the envelope and we have had to transfer ownership of envelopes back and forth. As a test, we created a new signing group with the same people and find that we have the same problem. What must we do to go back to the original behavior, where everyone in the signing group sees all items needing signing in their inbox? 1 569 L 27 minutes ago M MikeNewcomer asked in eSignature Home Page Dashboard Recent “enhancement” has eliminated my DocuSign Dashboard on the Home page - I now get a screen about sending envelopes. I don’t send envelopes, but receive them for signature and keep track of those signatures coming after mine. This was conveniently seen on the Home page dashboard, but is now missing. How do I get that back? 0 1709 M 31 minutes ago S summercayNewcomer asked in eSignature Error downloading document "Recipient has not passed authentication steps" I’m trying to download a signed document under my ID. It asked various security questions, and I apparently failed one of them so when I click on the download arrow next to the document I get the following message: {“errorCode”: “RECIPIENT_AUTHENTICATION_REQUIRED”,”message”:”Recipient has not passed authentication steps.”} I’m trying to find help on resolving this. Thank you so much in advance for the help.’ Barbara 0 20 S 2 hours ago S SueKNewcomer asked in eSignature PDF Document not applying template correctly I have created a contract in PDF format. Every contract is for a different customer. The contract is partly populated from our database and partly completed with unique information in fillable areas and then saved. The contract is then uploaded into DocuSign and a template is applied. For some people this works perfectly, and all the fields are allocated the correct “initial/signature” spots. In all cases an initial pop-up window appears saying that “Form Fields were found” and once the template is applied, another pop-up appears saying “Template was successfully applied.” However, once we move to the contract itself, and the window below pops up with the option to “Keep PDF form data” and that is selected, we get a perfect contract, if this window does not pop up the initials/signatures are off to the right and aren’t lined up where they should be. I cannot find a solution to this problem online. I have looked at whether it is a difference between using Chrome or Edge and also differe 0 20 S 3 hours ago K kimbproctor1Newcomer asked in eSignature Conditional routing not transferring from Sandbox to production I created a template and powerform in sandbox. The powerform was tested and works well. When I downloaded the template and uploaded to production and created a powerform, the conditional routing is removed. Shouldn’t this work in production? I have the same groups in TEST and PROD 0 63 K 3 hours ago D DBSNewcomer asked in eSignature Email Address at Docusign Does anyone have an email address at Docusign that I could reach out to regarding a query? Thank you! 1 313 D 6 hours ago C Cristina CañasNewcomer asked in eSignature INPI (France) When I try to upload may signed document on the INPI website, I get this message : “Votre signature n'est pas valide : La synthèse a été signée avec un certificat étranger hors UE et dont l'autorité de certification n'est pas présente parmi celles définies dans les listes de confiance eIDAS. Votre signature n'est donc pas considérée comme valide puisque nous ne retrouvons pas l'autorité de certification du certificat utilisé parmi les listes de confiance eIDAS. Nous vous invitons à vous rapprocher de votre fournisseur de signature afin d'avoir une signature conforme.”Translation : “Your signature is not valid: The summary has been signed with a foreign certificate from outside the EU, whose certification authority is not one of those defined in the eIDAS trust lists. Your signature is therefore not considered valid, as we cannot find the certification authority of the certificate used among the eIDAS trust lists. Please contact your signature provider to obtain a compliant signature.” 0 672 C 6 hours ago S sjkimNewcomer asked in eSignature How to remove the Docusign account? I want remove the Docusign account and make a new one. How can I withdraw the account? 0 252 S 6 hours ago C Christian BNewcomer asked in eSignature Trigger Agreement Rules on completed packages Is it possible to trigger agreement rules on already created packages? There are a set of completed packages that I would like to sync to google drive. 0 192 C 6 hours ago S Sammylau21Newcomer asked in eSignature How can I set the signing order ? (Sender at last) I’m creating an envelop, bulk send to around 50 recipient. And I’m trying to arrange the singing order as below: Recipient first > Sender(myself) But seems like all the envelop must sign by myself first before send it out to the recipient. How can I put myself to the last one of the process? 0 121 S 6 hours ago R RikkeHeesgaardNewcomer asked in eSignature Change of date formate does not change in signature date I have followed the guide to change the date format to YYYY.MM.DD - but it does not change on the stamp “signed date” field as allocated in the template. Why is that? 0 5655 R 8 hours ago E erika.reesNewcomer asked in eSignature Docusign Signature Options How do I set the settings in my request for the Docusign to have signing time? 1 161 E 9 hours ago R ReinaGNewcomer asked in eSignature Extra Envelopes My question is if I purchase extra envelopes, how long do I have to use them? Do the newly purchased unused envelopes expire when my plan renews, or is a separate time frame in which I have to use them based on the date of purchase? My plan renews next month, so I don’t want unused envelopes that won’t carry over past the automatic renewal date. I can make due with the amount I have left until my renewal if need be. 0 92 R 9 hours ago O Omkar_NaikNewcomer asked in eSignature Do i need docusign license for signing document? Do i need docusign license for signing document? i know License is needed to send documents out for signature. 0 20 O 9 hours ago F FilledeLoupNewcomer asked in eSignature Automatic signing for 600 documents Hello DocuSign Community, I have an user case and I’m not sure if is handable easily. I want to send 300 envelops to 300 different recipients. Each envelop will contain 2 documents, pretty the same base but with some differences inside, depending on the recipient. Our Sales Responsible needs to sign those 600 documents (or 300 if we consider that signing once in the envelop signs for all the documents) and it’s a huge thing to ask him. Is there a solution to make his task easier ? Thank you ! 0 00 F 10 hours ago R RFrandsenNewcomer asked in eSignature Signature Copied? I received a new (revised) contract from a vendor stating that it had been renewed (without our knowledge) and signed. When I compare the original, which we do remember signing, and the new one, which we do not remember signing I noticed that the signature looks to have been copied. The original and new contracts have different “DocuSign Envelope IDs” as would be expected, but when I compare the signatures they are absolutely identical, with the same frame number and everything. Would this be evidence of tampering with the document and possibly pasting a signature from the original contract onto the new one? Is there another logical explanation that could possibly explain this? 0 71 R 10 hours ago Z Zoe BeeNewcomer asked in eSignature delegated signer question I see that you can’t retroactively set up a Delegated Signer - a person can only set that up from today forward. What happens if a person sets up Delegated Signer after the envelope has been sent, but before it’s been signed? Will the Delegated Signer option kick in and the Delegated Signer be notified when the next Reminder to sign is sent? 0 71 Z 10 hours ago G grid.onlineNewcomer asked in eSignature Payments problem Hey there! I've been trying to pay repeatedly for my docusign plan for two weeks now. Unfortunately, I can't process the payment, but my bank couldn't tell me where the problem is. It is said that the payment is with the supplier's payment gateway. I'm trying to get somewhere through docusign support, but it's completely useless... I need to write to someone, the bot is of no use to me. Does anyone know what to do please?Tomas 0 210 G 10 hours ago C Christos MouskosNewcomer asked in eSignature Can you transfer Envelopes across Sites? Hello, Is there a way to transfer envelopes between Accounts in different Sites? e.g. from an Account in NA1 to an Account in NA2 Thanks in advance! 0 60 C 11 hours ago M Mario BrählerNewcomer asked in eSignature Home Screen Normally, the start screen should show Action required, Pending (other), Expires soon, Completed This is not visible on the home screen of a colleague. How can I customize the start screen? Thank you. 0 30 M 12 hours ago R Roni KandelNewcomer asked in eSignature Merging accounts Hi, we’re three employees under a standard plan. One of the employees has another free account that he wants to merge. How can we do it? Under his free account, he has multiple signed agreements he’d like to transfer to the paid account and then close the free account. I’d appreciate your help, Best, Roni 0 20 R 12 hours ago C Christopher.parrishNewcomer asked in eSignature Allow recipients to create a Docusign account setting When “Allow recipients to create a Docusign account” is set to TRUE, and a recipient creates a DocuSign account, does it use my licenses or create a free DocuSign account for the recipient? 0 164 C 13 hours ago T TonyLandaisNewcomer asked in eSignature Digital stamp with mobile app I often need to use the digital stamp, but I can’t find this feature on the iOS mobile app. I also tried to use the web browser on my iPad, but this functionality seems to be missing too. Is there a workaround for this limitation on mobile devices? Thank you for your support. Tony 0 122 T 13 hours ago R RominderNewcomer asked in eSignature check free trial Hi, I've had a account since 2019. Yesterday I signed up to a trial but cannot be sure. How can I check I signed up for a trial? 0 60 R 14 hours ago R rajashashankNewcomer asked in eSignature Create a Template along with docGenFormFields through Docusign UI Hi, I see we have two options to create a template via the docusign UI. One is to create it manually following the steps and the other is by uploading a json to create template. When i create the template by following the steps manually from the UI, i am unable to attach the docGenFormFields similar to what i could do when i uploaded a json to create template. Is there a reason why i cannot add the fields to the template when i follow the manual path? 0 72 R 2 days ago * 1 * 2 * 3 * 4 * ... * 201 * Page 1 / 201 MOST HELPFUL MEMBERS THIS WEEK * Cristina.Zabeo 8 likes * Reuben.Ng 4 likes * I Islam.Hassanein 3 likes * M Melissa Foster 3 likes * N NJA 2 likes BADGE WINNERS * akohlerhas earned the badge 1st Reply Posted * summercayhas earned the badge 1st Reply Posted * summercayhas earned the badge 1st Question Posted * SusanShas earned the badge 1st Reply Posted * SueKhas earned the badge 1st Question Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Salesforce * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration DOCUSIGN COMMUNITY YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration Enter your E-mail address. We'll send you an e-mail with instructions to reset your password. Enter your e-mail address Send Message Back to overview SCANNING FILE FOR VIRUSES. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. OK THIS FILE CANNOT BE DOWNLOADED Sorry, our virus scanner detected that this file isn't safe to download. OK Docusign Community Code of Conduct APPLICATIONS * Intelligent Agreement Management * IAM Core * IAM for Customer Experience * IAM for Sales * All IAM Applications PRODUCTS * eSignature * Contract Lifecycle Management * Identify * Document Generation * Web Forms * All Products PRICING * eSignature Plans * Real Estate Plans * API Plans * IAM Plans INDUSTRIES * Financial Services * Insurance * Real Estate * Government BUSINESS SIZE * Enterprise * Small Business * Individuals SUPPORT * Support Center * Customer Success * Community * Trust Portal DEVELOPERS * Developer Center * Free Developer Account * API Overview PARTNERS * Partner Portal * Partner Login * ISV Embedded eSignature RESOURCES * Resource Center * Blog * Customer Stories * Events * Webinars * Docusign University * Legality Guide * Trust Center & System Status COMPANY * About Us * Product Releases * Docusign Momentum * Careers * Leadership * News Center * Investor Relations * Contact Us * Accessibility United StatesCanada - EnglishCanada - françaisFranceAustralia日本BrasilNederlandDeutschlandUnited KingdomEspañaIndiaItaliaMéxicoMalaysia - EnglishPhilippines - EnglishSingapore - EnglishTaiwan - English FacebookTwitterYouTubeLinkedIn * Terms of Use * Privacy Notice * Notice to California Residents * Cookies Settings * Intellectual Property * Modern Slavery Act Statement © Docusign, Inc. 2024 By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies PRIVACY PREFERENCE CENTER When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information Allow All MANAGE CONSENT PREFERENCES STRICTLY NECESSARY COOKIES Always Active These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. PERFORMANCE COOKIES Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. TARGETING COOKIES Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Back Button COOKIE LIST Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label Reject All Confirm My Choices