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* Products
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GoToAssist is now GoTo Resolve. Discover what our all-in-one IT solution can do
for your business. Learn More
UNIFIED RMM AND REMOTE ACCESS, NOW STRESS-FREE.
Experience smarter, faster, easier-than-ever IT management and support with GoTo
Resolve.
* AWARD-WINNING
CUSTOMER SUPPORT
* CATEGORY-LEADING
IT SOLUTION
* THE ONLY
RMM SOLUTION
ALL-IN-ONE IT SUPPORT SOFTWARE, MADE SIMPLE.
Stay on top of all your IT needs with a single solution that brings together
remote monitoring and management, remote access and support, ticketing,
automation, and more.
EXPECT THE UNEXPECTED WITH PROACTIVE MONITORING
Automatically detect device issues and address them proactively, before they
escalate.
* Create tailored alert policies on key system processes
* Eliminate the noise with flexible thresholds
* Customize monitoring by individual or groups of devices
Explore Monitoring
TAKE BACK YOUR TIME WITH NO-CODE IT AUTOMATION
Break the cycle of repetitive, manual support with a more agile IT team and more
reliable IT infrastructure, courtesy of easy automation.
* Automate workflows and task management processes – no scripting knowledge
required.
* Save time and stay on track with remote deployments to user devices.
* Run the most common automated tasks using our pre-developed step types.
Explore IT Automation
TROUBLESHOOT BEHIND-THE-SCENES WITHOUT DISTURBING END-USERS
Work on your schedule, not theirs, to identify the cause of problems and start
troubleshooting.
* One-click, background access to critical system information like CPU, memory,
processes, events, and more
* Access the command prompt without starting a remote session.
* Securely view and transfer files and folders from any devices in the
background.
Explore Background Access
GET EVERYTHING YOU NEED IN AN RMM SOLUTION AND MORE.
REMOTE MONITORING & MANAGEMENT
REMOTE SUPPORT
HELPDESK
ADVANCED SECURITY
MOBILE DEVICE MANAGEMENT
REMOTE MONITORING & MANAGEMENT
REMOTE MONITORING & MANAGEMENT
Take control and secure your SMB IT infrastructure with remote monitoring and
management (RMM) through an all-in-one platform. Agents can use:
Patch management Customizable alerting IT automation Antivirus management
Background access And more
Explore RMM >
REMOTE SUPPORT
REMOTE SUPPORT
Provide all the tools agents need to resolve issues for every device and from
any location, including:
Multi-platform support / PCs, Macs, IOS, Android, Chromebooks Live camera share
support In-session system diagnostics Reboot/reconnect Admin mode Multi-session
handling And more
Explore Remote Support >
HELPDESK
HELPDESK
Tailor your approach to ticketing and make accessing support easier for
everyone:
Flexible agent console options Integrated remote support Unlimited helpdesk
channels Reporting & analytics End-user ticket portal MS Teams Integration And
more
Explore Helpdesk >
ADVANCED SECURITY
ADVANCED SECURITY
Safeguard your business with industry-leading, government-approved protocols
that deliver unbeatable security, including:
Zero-trust access control End-to-end 256-bit Advanced Encryption Standard (AES)
Transport Layer Security Multifactor authentication (MFA) Single sign-on (SSO)
And more
Explore Zero-Trust Security >
MOBILE DEVICE MANAGEMENT
MOBILE DEVICE MANAGEMENT
Experience powerful, effective Android, Apple, and Windows device management
from a single, simple and scalable platform. Mobile Device Management (MDM)
makes it easy for agents to manage a diverse mix of smartphones, tablets, and
laptops by giving them the power to:
Secure company data and assets Control and manage devices in one place Install,
manage, and block apps and mobile content centrally Automate device setups for
smooth onboarding View real-time device data & analytics
Explore MDM >
DON’T TAKE OUR WORD FOR IT. SEE WHAT OUR CUSTOMERS LOVE ABOUT GOTO RESOLVE.
GoTo is a great tool for any IT professional.
Nov 17, 2022
Deploying and remoting into computers is super easy with GoTo Resolve making it
very easy to manage and maintain.
Productivity has improved since we no longer need to run over to users that are
having issues.
Authenticated ReviewerTechnicianInformation Technology & Services | 501-1000
employees
Read full review
Enterprise class product ready for the SMB space.
Dec 6, 2023
The enterprise-class remote access (versus an open-source alternative) with MFA
and recorded sessions gives me a piece of mind when I'm supp...
Authenticated ReviewerC-Level ExecutiveComputer Networking | 1-10 employees
Read full review
Your all in one support maverick.
Mar 4, 2024
At my organization the IT team uses GoTo Resolve to remote into staffs computer
systems to help explore, troubleshoot and resolve technical...
Zaina KroschinskiBrokerage operations specialistColliers InternationalReal
Estate | 1001-5000 employees
Read full review
A Help Desk Ticket Management Solution for Small to Medium Businesses
Incentivized Review
Dec 25, 2023
The greatest remote access tool available is GoTo Resolve.
Rohan KumarSoftware EngineerMytechcasaInformation Technology & Services | 11-50
employees
Read full review
GoTo Resolve for IT support , Remote Monitoring and much more ..
Incentivized Review
Dec 12, 2023
Multiple features in single application which saves cost of buying different
software.
Tushar MisalSenior Software EngineerInfoBeansComputer Software | 201-500
employees
Read full review
GoTo Resolve: Your "One Stop Shop" for all your IT needs!!
Incentivized Review
May 2, 2023
Supporting customers is a breeze now with GoTo Resolve. I was able to train our
agents and team in a few sessions because of the amount of s...
The GoTo Resolve platform, allows our team of techs to be able to respond and
resolve all user problems in a much faster and efficient way.
Authenticated ReviewerAdministratorHigher Education | 51-200 employees
Read full review
Goto Resolve - Would Recommend
Incentivized Review
Dec 19, 2022
The interface is very easy to use! I appreciate "dark more" as an option. I also
really enjoy the mobile app for quick service while not in...
Overall, this product is one of my favorites so far, and I've used plenty over
my 20-plus years in IT.
Sam KauffmannInformation Technology ManagerTelecom Technicians, IncInformation
Technology & Services | 201-500 employees
Read full review
GoTo Resolve Saves Gas Money!
Incentivized Review
Nov 30, 2022
As a multimedia production company, it's challenging to staff remote
locations. Having the ability to remote into the production system and...
The connection from the office is browser-based and doesn't require a standalone
app to use. This is a huge benefit!.
Jyll StuartChief Technology OfficerUnderproduction MultimediaBroadcast Media |
1-10 employees
Read full review
Great Remote Desktop Software
Incentivized Review
Nov 17, 2022
The cost and reliance are the biggest wins for me
TJ GilmoreOwner CEOAT Mining LLCComputer Networking | 1-10 employees
Read full review
So Many Options for Remote Desktop Support - Is GoTo Resolve Worth the
Investment?
Incentivized Review
Oct 8, 2022
GoTo Resolve is easy to use, and I love that it lets me request full access up
front.
Damion ClarkAccount ManagerRicoh USA, Inc.Printing | 10,001+ employees
Read full review
GoTo Resolve - great remote camera support.
Incentivized Review
Sep 22, 2022
Mobile camera support has saved us a lot of time, being able to see what the
user is seeing rather than trying to figure it out from their d...
Dan HattersleyHead Of SupportGuestlineHospitality | 201-500 employees
Read full review
GoTo Resolve does just that! Resolves!
Incentivized Review
Aug 26, 2022
It cut our hard cost to support remote systems by nearly 70%.
The unattended endpoint features allow us to tech support, troubleshoot, and
repair programming and administrative issues our end users expe...
Jon SingletaryOwnerHorizon Electronic SecurityConstruction | 11-50 employees
Read full review
GoTo Resolve Your Issues Right Here!
Incentivized Review
Sep 16, 2022
The usability of this application is phenomenal.
Charles Loggins IIISenior Technical SpecialistCallPotentialInformation
Technology & Services | 51-200 employees
Read full review
GoTo Resolve - User Friendly, Cost Efficient and Easy to Use!
Incentivized Review
Jul 27, 2022
The ease of use and great customer care put GoTo ahead of the competition, and I
will continue to recommend and put into place these product...
I have always preferred the LogMeIn/GoTo products better than the other
offerings I have worked with. That is saying something as I have wor...
Authenticated ReviewerManagerFinancial Services | 11-50 employees
Read full review
FREQUENTLY ASKED QUESTIONS
Show All Hide All
What happened to GoToAssist?
GoTo Resolve is the next chapter of GoToAssist combining the remote support
software customers grew to love with additional IT management functionality
customers were requesting. If you are looking for the closest parity to
GoToAssist – a strong ad-hoc remote support solution, GoTo Resolve’s Support
tier has you covered.
Does GoTo Resolve have the same remote access and remote support features and
offerings as GoTo Assist?
Yes, GoTo Resolve has all the same best-in-class remote support and remote
access features that GoToAssist has along with new IT management features
including no code IT automation, proactive monitoring, patch management and
helpdesk.
Is GoTo Resolve an RMM software?
Yes, it is. The evolution of GoTo Resolve gives small businesses all the tools
needed to manage IT from anywhere. RMM capabilities let agents protect and
secure IT assets and perform routine IT tasks automatically in the background,
without disrupting end users. GoTo Resolve's free tier is the only free RMM
solution, empowering smaller IT teams to take a proactive approach to their IT
without breaking the bank.
How is the platform set up? Is it purely web-based?
The GoTo Resolve agent platform is available via a web-based console,
downloadable desktop console, as well as a mobile app console.
What devices does GoTo Resolve work with?
Multi-Platform Support lets IT meet any user on any device with support for all
systems – PC, Mac, iOS, Android, and Chromebooks.
What is Zero Trust Security Architecture in GoTo Resolve?
Zero trust is a strict security protocol that takes a “trust nothing, verify
everything” approach within software or an IT environment. Until now, true zero
trust has never been applied to access control in a SaaS (Software as a Service)
RMM (remote monitoring and management) solution. GoTo is leading the way with
the launch of GoTo Resolve, a new all-in-one IT management solution. Learn more.
What are the administrative features in GoTo Resolve?
From GoTo Admin administrators can manage subscriptions and provision users,
view activity reports, manage group or user in-session permissions like session
recording and unattended access, and configure helpdesks and account settings.
Additionally, session-level reporting is available from within GoTo Resolve
agent console.
What are the IT ticketing workflows and integrations in GoTo Resolve?
GoTo Resolve’s helpdesk makes ticketing faster and easier with new features and
enhancements including customized workflows, elevated reporting capabilities and
everything agents and end-users need in one place via the agent console,
end-user portal, or conversational ticketing with MS Teams. Agents have the
flexibility to access tickets from anywhere with full helpdesk functionality now
offered in the mobile agent app.
IT’S TIME TO MAKE IT EASY
See what all-in-one IT management and support software can do for your business.
See Plans & Pricing
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