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CIA POC





COMPLIMENTARY - CUSTOMER INSIGHT ASSESSMENT - PROOF-OF-CONCEPT (POC)

Velociti Partners’ complimentary Customer Insight Assessment POC will be custom
developed with the hopes of exceeding expectations and leading to a long-term
relationship between our respective companies. The POC will include:

 * In-depth customer/panel (1:1) interviews executed by our seasoned
   consultants.

 * Industry performance benchmarks to assess your performance relative to the
   competition.

 * Correlation analysis to assess the impact of individual product, sales, and
   service performance metrics to the likelihood to recommend

 * Real-time data access with dashboard view to assess high-level performance
   across product(s) and services.

Organizations unsatisfied with one dimensional web-based surveys turn to
Velociti Partners' customer insights practice to capture in-depth perception
metrics and actionable data points through annually structured, ongoing customer
insight assessments. Through precise project scoping and cost effective
execution, we aim to capture statistics and insights that can truly be leveraged
by our client's marketing efforts. Understanding customers' perceptions,
preferences, and future needs is the first step to sustainable success in the
quickly evolving information technology industry. We answer questions such as:

 * How likely is it you would recommend our product to a colleague?

 * How do we qualitatively and quantitatively perform across a range of detailed
   product, service, and support performance categories?

 * How can we quantitatively correlate the likelihood to recommend to the
   detailed product, service, and support performance categories to understand
   what truly is driving satisfaction?* *achieved through correlation analysis

Please reach out to Erika Sanders for additional details -
erika.sanders@velocitipartners.com; +1-925-207-8131.

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