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Compliance with Stop Payments vs Unauthorized Transactions
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OPTION INFORMATION
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Training made by Speaker
Donna K Olheiser, AAP, is Keynote Speaker at Compliance key Inc and she is
the vice president of Education Services and founder of Dynamic Mastership,
LLC.;and holds the Accredited ACH Professional (AAP) designation (achieved in
2004).
She is an enthusiastic and energetic Certified Master Trainer with over 14
year's training experience. She has designed and facilitated over 100 training
sessions each year with her expertise being the rules for companies and
financial institutions when processing electronic (specifically ACH) payments,
then scheduling the events to facilitate and deliver the material through a
variety of venues (webinars, teleseminars, in-person workshops, including
regional and national conferences).
Her extensive knowledge, enthusiasm and passion for transferring payment
processing knowledge using the adult learning theory is remarkable and has
helped many payment professionals perform daily operational tasks including
exception processing while remaining compliant with the NACHA Operating Rules.
She uses scenarios and examples to bring the learning home, easy to comprehend
and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to
engage the learner through the entire training event helps the adult learner
apply what they've learned during and after each training session.
Donna has over 24 years of experience in the financial services industry which
includes 9 year's experience as the education service director at a Regional
Payments Association (RPA), where she managed and facilitated the entire
education program for nearly 800 financial institution members. Prior to that,
Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank
of Minneapolis.
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Schedule
August 30, 2022 || 01:00 PM ET / 10:00 AM PT
Duration
90 Mins
Level
Intermediate
Webinar ID
70176
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Customer service, frontline, and operations staff struggle each day with the
question – “What does my account holder want me to do…Stop this payment, return
it, they revoked it, -- what are my next steps?” This training program will help
find answers to these struggles. These are still the number one issues in the
exception processing of ACH transactions on a daily basis. Specific rules
identify how to handle stop payments and unauthorized or revoked transactions.
This session will detail how to remain compliant with the NACHA Operating Rules.
Why Should You Attend
Do you often wonder when to use a Stop Pay Form and when to use a Written
Statement of Unauthorized Debit (WSUD)? This session will take on these
questions and others. The webinar instructor will provide scenario examples such
as your account holder saying they want you to stop payment, or if they revoked
it – why is their account being debited or they never authorized a payment that
is already posted to their account.
The NACHA Operating Rules have specifics for you to follow to be sure you are in
compliance each time you help your account holder with their request(s). Learn
what form to use and when and why? What questions and conversations should be
taking place between the account holder and the customer service or frontline
staff working with them?
Key points illustrated in the program in the form of case studies will assist
customer service and front-line staff as well as identify details for operations
staff. This 90-minute session will definitely help clear things up on processing
unauthorized, authorization revoked, and stop payments.
Objectives of the Presentation
» Define the rules surrounding stop payments
» Identify the difference in the rules between a consumer and non-consumer stop
payment
» List tips that will help customer service and frontline staff ensure they are
asking the right questions of the account holder
» Outline what an unauthorized transaction is and when to use a Written
Statement of Unauthorized Debit (WSUD)
» Review timeframes for stop payments and unauthorized payments
» Illustrate what constitutes an entry to be returned as authorization revoked
vs. stop payment vs. unauthorized
» Describe through the use of scenarios – the what, when, and how of stop
payments and returning unauthorized entries
Areas Covered in the Session
» Elements required for the WSUD – according to the NACHA Operating Rules
» What is an unauthorized transaction, timeframe to return, and when do you
need a completed and signed WSUD
» What is Authorization Revoked – what does this mean to me as a financial
institution when returning an entry?
» When do I use the return reason code R07-Authorization Revoked?
» Warranties of the RDFI when transmitting extended return entries
» Specific rules regarding stop payments for consumer vs corporate accounts
» Timeframe for a stop payment (single and recurring entries)
» Responsibilities and warranties of the RDFI for stop payments
» Identify when to use a Stop Pay Form and when a Written Statement of
Unauthorized Debit (WSUD) is necessary
Who Will Benefit
» Financial Institution Professionals
» Operations Staff
» Banking Operations Managers and Staff
» Compliance and Risk Professionals
» Treasury Management Professionals
» Aspiring and Current AAPs (Accredited ACH Professionals)
» Payroll Processors
» Company/Business Owners (Originators)
» Banking Managers/ Supervisors
» Third-Party Service Providers and Third-Party Senders
» Audit and Compliance Personnel/Risk Managers
Donna K Olheiser
Donna K Olheiser, AAP, is Keynote Speaker at Compliance key Inc and she is
the vice president of Education Services and founder of Dynamic Mastership,
LLC.;and holds the Accredited ACH Professional (AAP) designation (achieved in
2004).
She is an enthusiastic and energetic Certified Master Trainer with over 14
year's training experience. She has designed and facilitated over 100 training
sessions each year with her expertise being the rules for companies and
financial institutions when processing electronic (specifically ACH) payments,
then scheduling the events to facilitate and deliver the material through a
variety of venues (webinars, teleseminars, in-person workshops, including
regional and national conferences).
Her extensive knowledge, enthusiasm and passion for transferring payment
processing knowledge using the adult learning theory is remarkable and has
helped many payment professionals perform daily operational tasks including
exception processing while remaining compliant with the NACHA Operating Rules.
She uses scenarios and examples to bring the learning home, easy to comprehend
and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to
engage the learner through the entire training event helps the adult learner
apply what they've learned during and after each training session.
Donna has over 24 years of experience in the financial services industry which
includes 9 year's experience as the education service director at a Regional
Payments Association (RPA), where she managed and facilitated the entire
education program for nearly 800 financial institution members. Prior to that,
Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank
of Minneapolis.
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RECENTLY BANKING & FINANCIAL SERVICES WEBINARS UPCOMING WEBINAR
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WEBINARS BY THIS KEYNOTE SPEAKER
* Recorded Webinars
* Live Webinars
Live webinar
COMPLIANCE REQUIREMENTS FOR UNAUTHORIZED RETURNS WITH RECENTLY APPROVED CHANGES
TO THE RULES
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Aug 5, 2022
Duration : 60 Min
01:00 PM ET / 10:00 AM PT
Webinar Id: 70175
Learn more
Live webinar
COMPLIANCE WITH STOP PAYMENTS VS UNAUTHORIZED TRANSACTIONS
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Aug 30, 2022
Duration : 90 Min
01:00 PM ET / 10:00 AM PT
Webinar Id: 70176
Learn more
Live webinar
REGULATION E - THE BASICS AND ERROR RESOLUTION
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Sep 8, 2022
Duration : 90 Min
01:00 PM ET / 10:00 AM PT
Webinar Id: 70177
Learn more
Live webinar
FEDERAL GOVERNMENT ACH PROCESSING - DNE'S (DEATH NOTIFICATION ENTRIES) AND
RECLAMATIONS
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Sep 27, 2022
Duration : 90 Min
01:00 PM ET / 10:00 AM PT
Webinar Id: 70178
Learn more
Live webinar
NACHA NEW RULE ON MEANINGFUL MODERNIZATION – ALL THE DETAILS
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Oct 14, 2022
Duration : 90 Min
01:00 PM ET / 10:00 AM PT
Webinar Id: 70179
Learn more
Record webinar
NEW NACHA OPERATING RULES CHANGES FOR 2022 AND BEYOND!
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Duration : 90 Min
Webinar Id: 70072
Learn more
Record webinar
NEW NACHA RULE - THIRD-PARTY SENDER (TPS) ROLES AND RESPONSIBILITIES
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Duration : 90 Min
Webinar Id: 70103
Learn more
Record webinar
ERROR RESOLUTION - REG E VS ACH RULES
Donna K Olheiser
Vice President of Education & Founder Dynamic Mastership, LLC
Duration : 60 Min
Webinar Id: 70174
Learn more
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